# Australian Unity Bank — user reviews > 33 indexed App Store user reviews of Australian Unity Bank by AUSTRALIAN UNITY GROUP SERVICES PTY LTD.. - Source: https://appshunter.io/ios/app/australian-unity-bank/id1624434666/reviews - App overview in markdown: https://appshunter.io/ios/app/australian-unity-bank/id1624434666.md ## Newest reviews (12 of 33) ### 1/5 — Poor services and options *2023-03-10, version 1.0.0* App is need an urgent update with various missing points. There is no option to change card PIN, AppleWallet doesn’t work and rest option. Always says error. Unfortunately you need to spend so much time and effort to call customer service for any assistance or change you want to make. Please UPDATE ASAP!!! ### 1/5 — App is broken *2022-11-15, version 1.0.0* I can’t login to the app. It keeps coming up with an error. This is so frustrating ### 1/5 — Frustrating *2022-11-02, version 1.0.0* Frustrating very hard to view accounts ### 1/5 — Glitched *2022-10-26, version 1.0.0* Too many glitches, I’ve had to uninstall the app twice now and re-download as it wont let me log in. The last app was so much better with a default opening page with a quick balance displayed and OSKO as a default transfer ### 1/5 — Bring back the old app *2022-10-04, version 1.0.0* At least the old one was reliable. This new one seems to be heavily flawed, and just another reason to change to banking provider with half decent service and resourcing. ### 1/5 — Why??? *2022-09-29, version 1.0.0* The old app was average but at least worked, why would you release a new one that is worse??? The navigation is worse, the summary accounts only allows to display one, I’ve had issues transferring, you need to manually login each time now - no face ID!!!! Pretty basic flaws from your dev team. ### 1/5 — Terrible considering changing banks! *2022-09-28, version 1.0.0* The new app is terrible I’ve had to reset my credentials 3 times on 4 days it’s glitches, freezes and the new font and display reminds me of a 1990’s website they should sack the developer this is awful and not an upgrade I’d like to know who signed off on the user experience as this is woeful!! ### 1/5 — Not an improvement *2022-09-15, version 1.0.0* Why? The new app is clunky. Why upgrade if it’s not broken? ### 1/5 — Not great *2022-09-13, version 1.0.0* This app’s usability has gone backwards. The information hierarchy is a mess. I have to login to the app each time I open it. There is no biometric login/authentication option (Face ID/Touch ID). Landing page shows irrelevant information like last login. I can’t see all account summaries at a glance. No Dark Mode. No widgets. This app makes me want to change banks. ### 1/5 — Why? *2022-09-13, version 1.0.0* Can’t really see the fuss about moving to this app. The old app worked fine and didn’t look too bad. Can’t even see my account numbers in this new app, seems like a downgrade. Also this is dinosaur banking, can only move 20k per day or pay them to move your money. ### 1/5 — The previous App is far more superior *2022-08-30, version 1.0.0* Not sure who wrote the spec for the new App as they definitely did not do their research. I have sent my concerns but as usual Aus Unity does not take in my comments. Typical answer is the “mirror” response. Thankfully I can still use web version. Come on Aus Unity get something right for a change. Did you send out invitations to review the new App to your customers? I will bet you did not. ### 1/5 — Terrible *2022-08-24, version 1.0.0* Terrible terrible terrible. Three easy steps. What a a load of rubbish. Why fix things that aren’t broken. Prob time to change banks ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst bank *2025-08-14, version 1.0.5* You can only pull out 1.3k a day tops. It’s so hard to do anything in the app. Any bank is better ### 1/5 — Good bank, TERRIBLE APP *2025-07-22, version 1.0.5* This app is shockingly designed. The UI and layout is not easy and efficient to move through and the way information is displayed in the app is not intuitive. The ING app is a good example of an easy to use well designed banking app. ### 1/5 — Terrible *2025-07-04, version 1.0.5* The app is awful and so basic it’s a joke. No statements. No ability to change transfer limits and not that the bank even lets you do that on the website. And god forbid you should want to make a same day payment over $1200- fill in a form and pay $30 for the privilege of using your own money. Pathetic and antiquated. ### 1/5 — Totally frustrating *2025-02-23, version 1.0.3* I’ve been with this bank since the release of this supposed improved app. Have found it works probably 10-15% of the time on iPhone. They need to change the title re “faster and easier” as it epitomises the opposite. They’re always “working to resolve as quickly as possible”… I don’t call 2-3 days quick. Very disappointing. I’ll be moving my money once I can access it! ### 1/5 — Worst banking app *2024-08-12, version 1.0.1* The developer seems live in his own world. The user interface is uniquely poor. Not much info re account details. No where to view BSB and Ac #… Australian Unity also give a unique Ac # which contains a letter! Users have to search for the proper ac # to conduct transfers. Again very unique taste. ### 1/5 — Very basic and limited functionalities *2024-05-15, version 1.0.1* Should display balances of accounts when log in. Savings account info doesn’t show the interest rate currently applied (very annoying! Had to search and dig it out on the website!) ### 1/5 — Absolute Garbage *2023-11-30, version 1.0.1* Can’t even set up a new account using this app. Constantly gives a communication error when setting a new password. ### 1/5 — Go back to previous app *2023-07-23, version 1.0.1* Much prefer the old app at least it was accessible with VoiceOver. This one is utterly useless. I cannot do any internal transfers or pay any accounts. They say this is a convenient way to do your banking well for me it is not. You should improve your accessibility features! you have had nearly 12 months, and nothing has been done at all. expected some improvement in latest update but there was nothing at all to improve the accessibility of the app to people using VoiceOver! ### 1/5 — Trash *2023-07-19, version 1.0.1* Trash app, trash bank ### 1/5 — Unusable *2023-05-20, version 1.0.0* I prefer to use a laptop (MacBook) for any banking but tried this app on my iPad. When attempting to login for the first time, the app requests a change of password! Absurd. Unusable app. ## Most praised reviews (10 highest-rated) ### 4/5 — Not bad app, just different *2022-09-14, version 1.0.0* You can still view your accounts etc etc you just can’t see them when you first log in. which can actually be a good thing because if someone is looking at you and looking at your phone you don’t want them to see how much money you’ve got in each account. I like it😃 ### 3/5 — Primitive app *2024-08-31, version 1.0.1* Very few functions for 2024. You would expect better functionality from Unity. ### 3/5 — Login error *2024-07-19, version 1.0.1* Bug in login. Aus unity passwords can be up to 40 characters. This app only allows a max of 21 characters in the password field - those with long passwords can’t set up the app. Dumb! ### 3/5 — Missing features from old app *2022-08-20* I agree with the other two reviews. This app needs to reintroduce being able to have Quick View display more than one account. The search feature and dedicated iPad version are long awaited additions at least. ### 3/5 — I prefer the other app *2022-08-10, version 1.0.0* Downloaded this app a few days ago. A few minor grievances, first of all, would prefer the ‘Home Screen’ to just show my accounts instead of me seeing the last time I logged in, I think this needs to be an option. My biggest annoyance with the new app is that there is no where I can see what my actual account number is. The new app just shows S1, S4, etc… whereas your previous app actually showed the account numbers. Why is this? If I need to know what my bsb and account number are to provide someone with an account to debit or credit to how am I supposed to find this info? Had to reinstall the previous app just so I could obtain these details. Annoying! ### 2/5 — Crashed *2024-08-28, version 1.0.1* Keep your customer number and password safe, you’ll need it. This app inexplicably crashed, resulting in a long wait to retrieve password. Annoying waste of time. ### 2/5 — Limited functionality. Very clunky. *2023-04-04, version 1.0.0* A very poor banking implementation requiring far more clicks that should be necessary. I dislike using it but have no choice if I bank with AU. ### 2/5 — Not an upgrade *2022-09-15, version 1.0.0* Various obvious flaws with the app compared to its predecessor. Quick view of your account summary isn’t the first thing you see on the app. The app doesn’t automatically log in with Face ID you have to prompt it to. Transfers don’t default to OSKO payments where available, you have to manually select it. Please fix. ### 2/5 — App works but a step backwards *2022-09-15, version 1.0.0* New app is ok, points raised in previous reviews are mostly correct (race I’d and biometric security work on iOS devices), unfortunately there is no landscape mode for iPad Pro . ### 2/5 — Preferred the previous app *2022-08-23, version 1.0.0* Missing account summary on Home Screen and large font size annoying. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*