# Australian Unity Health — Fast, easier claims

> Health insurance management app for claims, benefits, and policy information. (iPhone/iPad app by AUSTRALIAN UNITY GROUP SERVICES PTY LTD..)

- Source: https://appshunter.io/ios/app/australian-unity-health/id1592010753 (this page in markdown: same URL + `.md`)
- Developer: [AUSTRALIAN UNITY GROUP SERVICES PTY LTD.](https://appshunter.io/developer/434802319)
- Category: Health & Fitness, Medical
- Price: Free
- Age rating: 4+
- Requires: iOS 12.2 · 146 MB
- Languages: Australian English
- Released: 2022-05-09
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/australian-unity-health/id1592010753/reviews.md

## What is Australian Unity Health?

The Australian Unity Health app is here to help connect your path to Real Wellbeing.
 
With improved functionality and an intuitive user experience, you can: 


  - Tap and claim with your digital member card or make a claim by simply uploading a photo of your receipt 
  - View your remaining benefits, claims history and important documents 
  - Access your Wellplan Rewards 
  - Review your cover and policy information 
  - Manage your personal details 
 
To get an Extras benefit estimate, login to your account via our website. 
 
To use the app, you’ll need to have an Australian Unity Extras health insurance policy (currently not available to Hospital only and Overseas Visitors Cover only members). 
We’ll continue to update the app with new features so be sure to turn on automatic updates.

## Key features

- Digital member card for tap and claim
- Upload photos of receipts for claims
- View remaining benefits
- Access claims history
- View important documents
- Manage personal details

## What do users think of Australian Unity Health?

Overall sentiment: negative

**Pros**

- 👍 Easy to use digital card
- 👍 Love the new digital card
- 👍 Digital card straight into wallet
- 👍 Great app, easy to use
- 👍 App excellent
- 👍 Great job with digital card
- 👍 Easy to update details and claim
- 👍 Loving the new app
- 👍 Nice new app, much faster
- 👍 Great update, very easy to use
- 👍 New app works great
- 👍 Very nice, easy claiming
- 👍 Loving the new app, easy claims
- 👍 Great update, clear and easy

**Cons**

- 🐛 App not supported by policy
- 🐛 Cannot access the App
- 🐛 Worst app ever
- 🐛 Won't let me make a payment
- 🐛 Clumsy interface
- 🐛 Poor UX design
- 🐛 IOS Policy not supported
- 🐛 Won't let me log in
- 🐛 App update not loading digital card
- 🐛 Can't sign in
- 🐛 Not Signing In
- 🐛 Can't even log in anymore
- 🐛 Terrible app
- 🐛 Always a problem
- 🐛 App as useless as website
- 🐛 Absolutely terrible user experience
- 🐛 Doesn't work
- 🐛 Policy Not Supported message
- 🐛 Inconsistent claim submission
- 🐛 Extremely inefficient, slow
- 🐛 Unable to submit claim
- 🐛 App issues, doesn't work
- 🐛 Dreadful App
- 🐛 Not user friendly, ancient relic
- 🐛 Horrible app, non-existent UX
- 🐛 Woeful performance, usability
- 🐛 Hopeless app, dead ends
- 🐛 Useless, no electronic wallet
- 🐛 Useless, cannot make a claim
- 🐛 Not user friendly, old app better
- 🐛 Uninstalled, terrible app
- 🐛 No digital card support for wallet
- 🐛 Big step backwards, not a mobile app
- 🐛 Can't even sign in
- 🐛 Unfriendly Health Provider
- 🐛 Seriously this is not an app
- 🐛 Useful App now not useful
- 🐛 Totally rubbish app
- 🐛 Lousy, poor value
- 🐛 Junk app, serious downgrade
- 🐛 Useless app, login errors

**Commonly reported bugs**

- App says policy not supported
- Cannot access the app
- App redirects to website for payments
- App not supporting IOS policies
- Login issues, Face ID not recognized
- App update prevents login
- Cannot sign in after update
- App signs out and redirects to web login
- App directs to broken website for sign in
- Login errors, communication errors
- App update issues
- Unable to log in
- App not loading digital card
- Cannot sign in, claims, or access info
- App not signing in via web
- App takes you to dead ends
- 2 factor authentication slow
- Cannot submit claim
- App not logging in
- App not working
- App not logging in, policy not supported
- Inconsistent claim submission methods
- App is slow and inefficient
- Unable to submit claim after update
- App issues, download errors
- App requires login every time
- App is a website interface
- App doesn't support Apple Wallet
- App has small text, hard to read
- Email invalid for login
- App is a link to a website
- Cannot find summary of yearly claims
- App requires intrusive permissions without privacy statement

**Most requested features**

- Add digital card to wallet
- Access to reward section
- Improve app performance and usability
- Add pin, finger or face scan login
- Provide privacy statement for permissions

## Recent user reviews (10 of 55)

All indexed reviews: https://appshunter.io/ios/app/australian-unity-health/id1592010753/reviews.md

### 1/5 — Not supported

*2025-10-23, version 2.3.0*

Well that was a waste of time as the app says it doesn’t support my health policy!!

### 1/5 — Not Worthy of any stars.

*2025-08-24, version 2.3.0*

Still cannot access the App. 
In this day and age, why? 
Was reported months ago.  Worst app ever. 
To quote: 

We have contacted our IT Department to enquire about your case.
 
Our IT Department are still trying to analyse the root cause of this issue so they can fix this for you.
 
We’ll contact you as soon as our IT Department let us know your case has been resolved.
Seriously.  
Hopeless.

### 5/5 — Digital card

*2025-03-17, version 2.2.1*

Love the new digital card, straight into the wallet, so easy to use. Well done Australian Unity!

### 1/5 — Go to the website

*2025-02-08, version 2.2.1*

It is suppose to get better with age? Not this app a total waste funds that could be spent better on an app developer who knows what they are doing. Won’t even let me make a payment without going to the web site, just go to the website. Worst app ever.

### 1/5 — Clumsy interface

*2024-12-26, version 2.2.1*

I just joined Australian Unity from NIB based on your ethical stance, but this app is poor that I moved back during the cool down period. Is anyone in charge of quality control or an understanding of UX design this appears to be a web app rather than a native application app,

So disappointing that an ethical firm would not have higher standards. Please invest in consultants who more experience in apps.  I joined to make a more ethical choice but can’t accept this app.

0/5

### 2/5 — IOS Policy not supported

*2024-11-21, version 2.2.0*

When signing in on the app IOS (latest). I get the above message and have to sign in on the Aus Unity web page instead. Why?
Thanks so all should be informed of policy limits then.

### 5/5 — Awaiting digital card for iOS users

*2024-11-15, version 2.2.0*

UPDATE - AU now have the digital card as promised. Great job - one more star from me!
- - -
I’m really impressed I received a call from AU after my first review disappointed they didn’t have a digital card available while other health funds did. Everything else in this app works really well. 5-stars from me when this functionality is turned on!

### 5/5 — Digital card

*2024-11-06, version 2.2.0*

Love the digital card, so easy to use.

### 1/5 — Won’t let me log in anymore

*2024-11-05, version 2.2.0*

Want to add my digital card and the app is refusing to let me log in. Won’t recognise my Face ID and won’t let me log in with password even after resetting the app. Very disappointed.

### 2/5 — App update not loading digital card

*2024-10-30, version 2.2.0*

Seems an issue with the app update 
Unable to now log in despite update to App being available through App Store

## Frequently asked questions about Australian Unity Health

### What does the Australian Unity Health app do?

The app allows Australian Unity Extras health insurance policyholders to manage their health insurance conveniently. Key functions include submitting claims by uploading receipt photos, viewing remaining benefits and claims history, accessing important documents, and managing personal details.

### How do I make a claim with the app?

You can make a claim by using your digital member card for a tap and claim option or by simply uploading a photo of your receipt directly through the app. This streamlines the claims process for policyholders.

### Is the Australian Unity Health app free to use?

Yes, the app is free to download and use. There are no in-app purchases or advertisements mentioned in the provided description.

### Who can use the Australian Unity Health app?

To use the app, you must have an Australian Unity Extras health insurance policy. It is not currently available for Hospital only or Overseas Visitors Cover only members.

### Can I view my Extras benefit estimate in the app?

Currently, to get an Extras benefit estimate, you will need to log in to your account via the Australian Unity website. The app focuses on claims, benefits tracking, and policy information management.

## Version history (last 5 releases)

### 2.4.1 — 2026-02-02

Push Notifications: Receive timely updates so you’re always in the loop.
Minor bug fixes

### 2.4.0 — 2025-12-15

Push Notifications: Receive timely updates so you’re always in the loop.

### 2.3.0 — 2025-07-08

We're always working to make the Australian Unity Health app better for you!
 
This update includes:
 
      - Minor bug fixes and performance improvements to enhance your experience.
      - Improved stability for smoother and more reliable app usage.
 
Thank you for using the Australian Unity Health app. Stay tuned for more updates.

### 2.2.1 — 2024-12-12

We're always working to make the Australian Unity Health app better for you! 

This update includes: 


  - Minor bug fixes and performance improvements to enhance your experience. 
  - Improved stability for smoother and more reliable app usage. 

Thank you for using the Australian Unity Health app. Stay tuned for more updates.

### 2.2.0 — 2024-10-29

We're always working to make the Australian Unity Health app better for you! 

This update includes: 
 - Digital cards 
 - Wellplan Rewards 
 - Minor bug fixes and performance improvements to enhance your experience. 
 - Improved stability for a smoother and more reliable app usage. 
 
Thank you for using the Australian Unity Health app. Stay tuned for more updates.

## Apps similar to Australian Unity Health

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [HCF My Membership App](https://appshunter.io/ios/app/hcf-my-membership-app/id589202661) | 4.6 (78) | Free | Health & Fitness |
| [28 by Sam Wood](https://appshunter.io/ios/app/28-by-sam-wood/id1343415654) | 4.7 (72) | Free | Health & Fitness |
| [nib](https://appshunter.io/ios/app/nib/id373883175) | 4.8 (110) | Free | Health & Fitness |

## More apps by AUSTRALIAN UNITY GROUP SERVICES PTY LTD.

- [My Real Wellbeing](https://appshunter.io/ios/app/my-real-wellbeing/id1534837226)
- [Australian Unity Bank](https://appshunter.io/ios/app/australian-unity-bank/id1624434666)

All apps by AUSTRALIAN UNITY GROUP SERVICES PTY LTD.: https://appshunter.io/developer/434802319

## Related topics

[australian unity health](https://appshunter.io/ios/topics/australian-unity-health) · [australian unity](https://appshunter.io/ios/topics/australian-unity)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*