# AustralianETA — user reviews > 1,394 indexed App Store user reviews of AustralianETA by Department of Home Affairs, rated 4.80/5 from 82,492 ratings. - Source: https://appshunter.io/ios/app/australianeta/id1527982364/reviews - App overview in markdown: https://appshunter.io/ios/app/australianeta/id1527982364.md - Rating breakdown: 5★ 72,769 · 4★ 5,607 · 3★ 1,695 · 2★ 654 · 1★ 1,767 ## What do users think of AustralianETA? Overall sentiment: neutral **Pros** - 🚀 Easy and quick process - 🚀 Streamlined application - 👍 Clear instructions - 👍 Straightforward and user-friendly - 🚀 Fast approval - 👍 Convenient and efficient **Cons** - 🐛 Difficulty scanning passport - 🐛 Issues with photo capture - 🐛 Glitches and bugs - 🐛 Unreliable app performance - 🔒 Privacy concerns - 🐛 Compatibility issues with older devices **Commonly reported bugs** - Passport scan not working - Facial recognition failures - Payment processing issues - App crashes and freezes - Inconsistent behavior across devices **Most requested features** - Manual data entry option - Improved photo capture process - Better support for elderly and non-tech-savvy users - Ability to apply for multiple travelers in one session ## Newest reviews (11 of 1,394) ### 2/5 — It does work sometime *2026-08-23* The app is now telling me my device is not supported , what do I do ?I wanted to add my screen shot but it won’t allow me to, very frustrating ### 4/5 — improvement *2026-08-20, version 1.22.1* Every thing was pleasant, efficient …..until taking picture. that was a torture. I spent two weeks to make it work. ### 2/5 — eric *2026-08-19, version 1.22.1* why it does not takes picture to finalize the application? ### 4/5 — ETA picture *2026-08-14, version 1.22.1* Well explained step by step. I only had problems taking a picture but after 9 tries including opening my eyes more it got accepted. Looking forward to visit Australia. ### 3/5 — Decent app but too high tech *2026-08-14, version 1.22.1* Nice to have an official app but it should have the option to manually enter passport details instead of exclusively reading the chip . This would streamline the process. ### 4/5 — Great system *2026-08-12, version 1.22.1* New passport worked amazingly well. An older passport required a lot of attempts. Much easier than adding all the data though. Thank you! ### 5/5 — Travel Visa *2026-08-05, version 1.22.1* Easy system to use and clear instructions. ### 5/5 — Pretty good overall, but… *2026-08-05, version 1.22.1* Applying for the Aussie ETA using this app was pretty straightforward overall. The selfie taking process, however, was kinda goofy and could be improved. ### 5/5 — ETA Rocks *2026-08-04, version 1.22.1* This is an amazing and an impressive visa application portal. It is quick, simple and nearly all electronic. Its features are incredible, as well. Please give it a try. ### 5/5 — Clear instructions *2026-07-29, version 1.22.1* The process was clear ### 5/5 — Excellent *2026-07-28, version 1.22.1* App save time worked well ## Most critical reviews (10 lowest-rated) ### 1/5 — Very difficult to use *2026-08-19, version 1.22.1* This app was very challenging to use. ### 1/5 — Error: Device is not supported *2026-08-11, version 1.22.1* Huh? iPhone 13 Pro - suddenly not supported? How is this possible? ### 1/5 — The WORST!!!!! *2026-08-11, version 1.22.1* Difficult to navigate and totally time consuming and obnoxious, so much so that this will be my last visit ever to go there. Totally unuser friendly. ### 1/5 — Not working at all! *2026-08-11, version 1.22.1* Device not supported error- The Australian Immigration website states this is the only way to obtain a visa for travel to Australia and yet it is not operational. I’ve deleted the app and downloaded it again, I’ve turned my phone off and on to reboot it. Nothing has worked. EXTREMELY FRUSTRATED- I need a visa for cruise booked in October! Had no issues at all with the NZ app… ### 1/5 — Unable to access app *2026-08-06, version 1.22.1* I’ve tried to go thru support but it won’t open. I never put a passcode but it keeps asking me for one and I’m unable to reset so I can start the process? Can someone from tech support reach out to me? ### 1/5 — Not supported on my iphone11 *2026-08-04* Unacceptable. I shouldn’t need the latest phone just to use a government mandated app to enter your country as a Canadian. This is ridiculous. Needs to be resolved immediately. ### 1/5 — Incorrect device error *2026-08-03, version 1.22.1* Downloaded app from Apple app store. However, when I open the app, it says “Device Not Supported”. Huh? iPhone 16, app from the app store. Must be an app error. Please fix so that we can apply for ETA. ### 1/5 — Unusually difficult App *2026-08-03, version 1.22.1* The option to download passport is not available. The horrible getting through taking a live personal photo. For years users had complained, but nothing changed or no action taken. Still a nightmare ### 1/5 — Error device not supported *2026-08-02, version 1.22.1* Everything setup weeks ago. Came to check that everything is ready. Now Repeatedly getting error "device not supported" (iPhone 17 pro). Killed app. No help. Reboot phone, no help. Went to app store, then clicked app support for this app, and website won't load. Stuck... ### 1/5 — Buggy *2026-07-28, version 1.22.1* Horribly complicated. Vague instructions. Took parts of two days to complete. Passport scanning difficult. Photo portion of app abysmal. Then got session expired message. Many hours of work. Horrible experience. ## Most praised reviews (10 highest-rated) ### 5/5 — Mr *2026-08-24* The application process was easy. ### 5/5 — This app is easy to use! *2026-08-20, version 1.22.1* Australian ETA ### 5/5 — No worries *2026-08-20, version 1.22.1* Easy ### 5/5 — Easy to use *2026-08-19, version 1.22.1* This app is fast and easy to use. ### 5/5 — Visa *2026-08-18, version 1.22.1* Very quick and friendly way to apply for the visa ### 5/5 — ETA *2026-08-16, version 1.22.1* Wy ### 5/5 — ETA *2026-08-13, version 1.22.1* Easy to use. Clear instructions. ### 5/5 — Easy peasy *2026-08-12, version 1.22.1* excellent app. so easy to use and I’m an elder ### 5/5 — Brilliant *2026-08-11, version 1.22.1* Love that you stipulate for health and freedom from criminal convictions and domestic abuse and you even check my location ### 5/5 — Passport Update *2026-08-10* The Australian ETA application is easy to use and the steps are clear. Overall, I had a good experience using the app. The only part that confused me was when I had an old expired passport in my profile. It was not clear that I needed to remove the old passport/profile before I could apply using my new passport. A clearer explanation or instruction for users who have renewed their passport would make the application process even easier. Thank you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*