# AustralianSuper — user reviews > 201 indexed App Store user reviews of AustralianSuper by AustralianSuper Pty Ltd, rated 2.70/5 from 6 ratings. - Source: https://appshunter.io/ios/app/australiansuper/id1020067456/reviews - App overview in markdown: https://appshunter.io/ios/app/australiansuper/id1020067456.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 3 ## What do users think of AustralianSuper? Overall sentiment: negative **Pros** - 👍 Easy to understand interface - 🚀 Fast balance updates - 💼 Simple investment strategy changes - 🔒 Multi-factor authentication implementation - 📱 Clean and aesthetically pleasing design - ✅ Good for basic account overview **Cons** - 🐛 Frequent login failures and errors - 🔐 Requires login every time app opens - 📵 App crashes and freezes regularly - 🔄 Constant forced logouts - ⚠️ MFA implementation is broken - 📱 No iPad native support - 🌙 Missing dark mode in 2026 - ⏱️ Slow app performance and loading times - 🔑 Password sync issues across devices - 📧 SMS-based 2FA unreliable - 🛡️ Security concerns with Face ID logout - 💬 Poor customer service and support - 🔧 Keyboard not appearing for code entry - 🌐 Doesn't work outside Australia - 📊 Limited account information available - ⚙️ Frequent problematic updates - 🔐 'Trust This Device' feature doesn't work - 📱 No iOS password manager integration **Commonly reported bugs** - Login screen freezes and error loops - App crashes on scrolling or opening - MFA keyboard not appearing for code entry - Account lockout after failed authentication attempts - Keyboard doesn't pop up for PIN entry - Duplicate contributions displayed - Investments page fails to load - Network error messages despite working connection - App won't open after updates - Session timeout issues - Scheduled maintenance message persists beyond maintenance window - Balance screen visible when logged out - Password reset without notice - Login credentials don't sync across devices - Trusted device setting resets randomly - Chat transcripts not emailed - Address change causes app crash - Contributions YTD total not recalculating - Account details fail to load - Member Direct portal flickering and becoming unusable - App won't update or frozen during update - Registration form won't accept input - Account switching functionality removed - FaceID still requires PIN despite being enabled - Choice income shows as zero despite active account - Fees showing as zero when they shouldn't **Most requested features** - Dark mode and dark mode icon - iPad native app version - Passkey/biometric authentication instead of SMS 2FA - Alternative MFA methods (authenticator apps like Authy) - Stay logged in option with user choice - Pull-to-refresh functionality - Interactive balance trend charts - Year-to-date investment performance display - Percentage allocation display for investments - Multiple device login support - Email option for 2FA codes - Automatic Apple Passwords app integration - Member Direct integration as core app functionality - Daily performance charting for investment options - Notification for new contributions - Investment comparison tools - Retirement planning articles and guidance - PDF support on iPhone for Member Direct - Separate gold component option - Account details visibility for multiple accounts ## Newest reviews (18 of 201) ### 4/5 — worth it *2026-06-22, version 3.34* Why always need to upgrade in every months? ### 2/5 — Below average *2026-06-18, version 3.34* App offers no technical insight into your own portfolio except lump sums for the financial year, oh and directions to read your yearly statement? Wtf. No data comparison between my DIY and others, and other markets. You’re making me steer my ship blindly. I dont even know my own return to date, nor over the year in a personalised report AT THE LEAST you would think. No raw data download. Quite literally worthless. Me using a piece of paper for ver the histogram of yearly increases to get a trend line provides more insight into this app. They are likely doing it on purpose for obvious reasons. ### 3/5 — No iPad version still??? *2026-06-09, version 3.33* Disappointing that this app still isn’t universal , and runs in the squished iPhone width-height on iPad. In 2026 it’s fair to say this should be standard now. Please add this to the queue. All of the other improvements you’ve added are hugely helpful ### 4/5 — Cannot be used without Australian SMS *2026-06-01, version 3.33* I think this is a really good app great functionality, but you cannot use it if you cannot receive SMS on your phone outside of Australia. Which makes it useless if there is a sudden market change and you want to adjust your money. You need to implement MFA via email or Authentication app. ### 2/5 — Crash every times *2026-05-25, version 3.33* There is so many bugs ### 3/5 — app freezes *2026-05-15, version 3.33* app freezes every time I go to some other page besides the home page ### 1/5 — No search option *2026-05-13, version 3.33* Yes I would like to check balance and investment but looking for a form to change details is super difficult, I have to search the internet because I cannot locate in the app or load in the app. It’s as though it is designed so members cannot upload their forms ### 1/5 — App is not usable *2026-05-09, version 3.33* It’s been more than a month the app not responding after sign in. The latest update doesn’t fix the issue. How this can happen for the largest aus super fund company. Very disappointing :( ### 1/5 — App doesn't work! *2026-05-07, version 3.33* The app simply doesn't work on iPhone: as soon as you open it, it stop receiving input from the touchscreen and it's impossible to do anything if not watching the home screen ### 1/5 — Why does this app ask for payment info? *2026-05-06, version 3.32.1* Not going to give payment info when not needed for the app. No need so don’t ask. ### 1/5 — Useless *2026-05-05, version 3.32.1* Since the last update this app does not work anymore. Buttons are unresponsive on iPhone. ### 1/5 — Degraded *2026-04-30, version 3.32.1* Up until a few months ago this AS worked fine. Now it is very poor and often will not open at all after logging in. This is not acceptable for AU’s largest Super fund with millions of members. You need to do much better. ### 2/5 — Dysfunctional time waster *2026-04-29, version 3.32.1* Where to begin? Avoid! Over several days, at different times, on opening the App simply stalls at my preliminary profile page. No functionality at all. The experience is a disappointment and a waste of time. In contrast, Commsec and most of my other service providers deliver great convenience. Why is this beyond Australian Super? My goal was to withdraw funds. Fail. I shall have to try their 90 minute long voicemail queue. ### 1/5 — . *2026-04-28, version 3.32.1* This app laggs and flickers all the time. Can’t even properly watch my account balance without closing it all the time. ### 1/5 — The app is glitching *2026-04-28, version 3.32.1* Since I downloaded it, it is impossible to go through the app. It will not follow my finger scroll and it is so slow. ### 4/5 — Members Direct Working Again 🙌 *2026-04-24, version 3.32.1* Members Direct works again! ### 1/5 — Such a big fund got such a bad IT *2026-04-22, version 3.32.1* The APP cannot use almost a month. The usage experience in the past is like the app 20 years ago. ### 1/5 — Completely unusable app – very disappointing *2026-04-18* Honestly, this is incredibly frustrating. The mobile app from AustralianSuper is practically unusable, even after the update that was supposedly released a few days ago. Navigation is a nightmare: every action takes forever, pages can take several minutes to load (if they load at all), and sometimes it’s simply impossible to click into certain sections. The layout is confusing, poorly designed, and the entire app feels unstable. It constantly glitches and freezes. What’s even more concerning is that this doesn’t seem to be an isolated issue. Many users are experiencing the same problems, which clearly explains the low rating. Despite repeated promises of improvements with each update, nothing actually changes. For an organisation of this scale, delivering such a broken and unreliable app is extremely disappointing. It’s about time the technical team seriously addresses these issues and delivers a stable, functional experience. **Developer response:** Hello, We’re really sorry that your experience with the app hasn’t met expectations. We understand how frustrating technical issues like this can be. We’d welcome the opportunity to look into what may be impacting your account so we can get to the root cause and work towards a resolution. If you’re willing, please contact us at mobile@australiansuper.com with any screenshots and details about your device and operating system, and our team will investigate further. ## Most critical reviews (10 lowest-rated) ### 1/5 — Jac *2026-07-15, version 3.34* Cannot login ### 1/5 — APP NOT WORKING *2026-07-15, version 3.34* Been trying to log in for the pass hour won’t let me keeps saying log in later ### 1/5 — Won’t allow me to input verification code *2026-06-30, version 3.34* To be honest I can’t actually give a quality review of the app because when I tap on the squares to input the verification code sent to my phone the app won’t let me input the numbers. All it will allow me to do is request a new code which doesn’t help me. Nice that they’ve made an app but if it doesn’t work what’s the point? ### 1/5 — Can’t access Income Protection page *2026-06-18, version 3.34* This app continues to disappoint. I have an income protection claim and every time I go in to “Manage my insurance” it stays on the loading page - urlife.net.au and will not go any further. I need to access this page to upload important documents and track my claim but 90% of the time it doesn’t load up! People rely on this app for extremely important information and there is a major problem and the app needs a complete overhaul. Please respect these reviews from myself and others and rectify this app and its major issues. ### 1/5 — Rubbish app *2026-06-01, version 3.33* Where do I start? Have to keep signing in, can’t create a passkey, have to use sms (sucks if you are travelling) and it doesn’t retain “trusted device” status. Better off going to the website. ### 1/5 — App is not working at all *2026-05-31, version 3.33* Largest Australian super company that manages over $400b cannot build stable app in 2026. App hasn’t been working at all for the last month. The experience is consistently frustrating. ### 1/5 — Terrible app *2026-05-30, version 3.33* I do not understand how such a large company can have such a completely dysfunctional app. It literally never works. It’s slow, it crashes, it freezes. How can it be this bad? ### 1/5 — What’s going on? *2026-05-25, version 3.33* The app is not responding I can wait and wait for something to load but it is not working. Very frustrating I haven’t been able to access for at least a month or more now. Please fix ASAP. ### 1/5 — Performance abysmal *2026-05-20, version 3.33* Crashes constantly. Barely reacting to input. Horrible mess which makes me consider changing funds. ### 1/5 — kntl *2026-05-18, version 3.33* super kntl ribed ngntod makan tuh duit haram ajng ## Most praised reviews (10 highest-rated) ### 5/5 — App review *2026-06-18, version 3.34* I find this app really easy to use, simple and overall just a great way to check your super. I’ve red previous comments about the app but I’ve had no troubles at all with it. Thank you guys! ### 5/5 — Dawt Cuai *2026-05-23, version 3.33* Cenhrang ### 5/5 — Simple and easy to understand *2026-02-18, version 3.31* The interface is easy to understand. I get the facts I need quickly. Easy to update any personal details. ### 5/5 — Perfect for me *2026-02-13, version 3.31* Surprised at low rating. I find the app very easy to use, secure, fast balance updates and very simple to change investment strategies. ### 5/5 — New version *2025-11-02, version 3.29* I am pleased to announce the newest update is fantastic ### 5/5 — Fabulous *2025-11-01, version 3.29* I have been with Australian Super for some 35 years. All I can say is I have not had any issues at all, NOT one! I love Australian Super!! ### 5/5 — Great app! *2025-08-27, version 3.27* Easy to use & key info displayed clearly ### 5/5 — Won’t work since security update *2025-07-16, version 3.26* Since security has been upgraded the App will no longer work on my iPhone 13 mini. After entering the security code it goes to a screen that the button has to be pressed is below the screen and cannot be accessed 🤷‍♂️ Apparently I had everything on my phone set to Large so I could see better. Once I changed it to default settings I could use the App no problem. It’s a pity I had to work it out myself as help was not great. I’m happy with the way the App works now though 😀👍 ### 5/5 — Great *2025-01-21, version 3.21* Neat, clean and reliable. Does what is promised on the box! ### 5/5 — The app now working properly *2024-05-28* After my previous review blasting Australian Super’s app and, in particular, their poor communications, I was contacted by an Australian Super representative who apologised for the original problem, explained that it had been caused by a technical issue and asked if the app is now working properly, which it is. He also gave me a direct phone number for Choice pension-mode super inquiries. I feel reassured but did suggest to the representative that Australian Super should focus more on person to person contact than app-based chat bots and other AI ‘tools’. I was impressed that Australian Super got in touch very quickly after reading my review. I’ll continue to use the app because I find it very useful - so long as it keeps working properly. **Developer response:** Hi there, thanks for taking the time to update your review. Much appreciated and apologies for the inconvenience you experienced. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*