# Autel Robotics Starlink — user reviews > 70 indexed App Store user reviews of Autel Robotics Starlink by Autel Robotics Co., Ltd., rated 3.70/5 from 144 ratings. - Source: https://appshunter.io/ios/app/autel-robotics-starlink/id1077641462/reviews - App overview in markdown: https://appshunter.io/ios/app/autel-robotics-starlink/id1077641462.md - Rating breakdown: 5★ 72 · 4★ 29 · 3★ 3 · 2★ 10 · 1★ 30 ## Newest reviews (14 of 70) ### 3/5 — Downward facing camera and audio *2025-09-06, version 2.0.5* I can’t access my downward facing camera on the premium ### 3/5 — Judging this app *2021-11-16, version 2.0.5* Judging this app kinda tells me these guys don’t have much of a following and Have a hard time competing.. I was hoping for a good app/drone DJI alternative. It’s not optimized for the x series phones which have been around for years already. I would like to see a tap to fly feature added.. the app in general seems a little stripped down. But I’m sure it has features DJI doesn’t. But maybe you cater to a niche market and the things I mentioned would just be Polish? ### 4/5 — Please help your Loyal customers *2020-04-02* Will you guys please help us out an fix the app an make it work with newer iOS 13 it’s not right that we spend a lot of money just to not be able to get the full capabilities it offers I know you guys can find the time to if that’s the case have a system that buys your own drones back do to these issues. Please help tho cause I do not want to get rid of your drones at all I love your team an your products can’t wait till the evo 2 is finally shipping please do the right thing autel please. Keep flying stay safe ### 4/5 — Updates *2020-04-01* If the app reminded you that there was a update I would give it more stars and teach you how to do it if that happens then 5 stars. ### 3/5 — Live Video Latency Issues *2019-10-31, version 2.0.5* UPDATE: I called Autel and apparently there is a simple fix to the video latency issue. Once you open the Starlink app, go to the in-app settings under the general settings tab. Once there disable “Hardware decoding”. I’m still disappointed that this bug hasn’t been addressed officially in over a year, but I am raising my rating from 1-star to 3-stars. Ever since this update, my drone has been having major issues streaming a live feed back to my iPhone. The video feed I get is approximately one frame every 5-10 seconds, which is not ideal or safe for flying. When using an android phone, there is no issue. Autel, this app hasn’t been updated in two years. Don’t be one of those companies that drops all support to your early customers and hardware just because you have a shiny new device you want to sell. Once this issue is resolved, I’ll happily re-evaluate my one-star rating. ### 2/5 — Distance and Video response has plummeted *2018-07-09* After applying this update my X-Star Premium has become my least favorite drone to fly. It seems like it is stuck in beginners mode. The video dropout it horrible now, and this is when flying where there aren’t any homes. I am talking about pure farmland in AR. I have now put this drone away until another update comes out, and have gone back to flying my DJI Phantom 4. I have had my Phantom 4 for many months before buying my X-Star Premium. When I started flying the Aurelia it quickly became my favorite over the DJI, but like I mentioned that has reversed for now. Come on Autel! Release a new update with more video power from the controller. I wish my Autel flew like it did before the update. ### 4/5 — Do not update to iOS 11.2 UPDATED *2018-05-30, version 2.0.5* Have owned my XSP for over a year now and until lately it and this app has been flawless, and would have gladly given them both 5 stars. After updating to iOS 11.2 much of the functionality has been lost. Live feed and telemetry is fine but settings, aircraft status, and especially camera settings and adjustments do not work. I have verified this borrowing a friend’s iOS device running 10.x. Still not sure if this is an Autel or Apple issue, I’ve read both ways. Hopefully this is resolved soon, and until then I’ll likely keep my aircraft grounded. Just not worth taking a chance of flying with limited control. The aircraft relies fairly heavily on the app for its primary purpose, and if the app is broken so is the bird. If I know Autel though, this one will be fixed soon as their customer service is second to no one. Update: Since iOS 11.3 all functionality has returned, and apart from one intermittent glitch has been working flawlessly. That glitch would be when in “follow me” mode and the aircraft falls into “low battery” and begins its auto go to home mode, the mode can not be cancelled despite repeatedly pressing the “cancel go home” button on the screen. Most times eventually it will cancel but not without me having a near heart attack that my aircraft is going someplace I don’t want it to return to! This glitch is the only reason I give 4 stars and not 5. Not sure if it’s the app, the aircraft firmware, or normal operation. Still, DJI can eat their heart out, this app and the XStar Premium are excellent products, extremely reliable, and customer service is second to none. I continue to recommend them to anyone interested in getting into aerial photography. ### 1/5 — Still no updates, still doesn’t work *2018-04-30* Still doesn’t work on newer Apple products with ios11. Or newer. Its been months still no updates, I contacted them and was told to use an older iPad without updates but now that doesn’t work because it’s not updated... ### 2/5 — No iPhone X Support *2018-04-07, version 2.0.5* Where is the love and support for us iPhone X users Autel??? Please update this app to support full screen. Thank you. ### 3/5 — Solid App but needs to function with new IOS *2018-02-27, version 2.0.5* I love the app but my SD card never reads and I can’t take pictures or video because the app needs to be updated ### 1/5 — Does Not Work With iOS 11.2 *2018-01-18* Update to iOS 11.2 and you’ll have a very pretty orange paperweight instead of a drone. Very poor customer support on the part of Autel for not giving their owners a heads up. Autel blames Apple, Apple blame Autel. Update: going on 2 months now and STILL no update from Autel to fix the iOS 11.2 incompatibility. Last Autel product I ever buy. **Developer response:** Thanks for your feedback. The iOS 11.2 issue has been fixed with the latest iOS 11.2.5 update. The StarLink app is running flawlessly now. Thanks for your patience and sorry for the inconvenience. ### 1/5 — This app doesn’t work *2018-01-13, version 2.0.5* Before works great now it’s garbage I can’t used nothing the camera it’s not working gps weak go home function doesn’t work RC control nothings I can’t do nothing. ### 2/5 — Does not work with iPhone 8 *2018-01-10, version 2.0.5* This app worked flawlessly until I updated my PHONE to an iPhone 8. Now it says “connect the camera” to do anything as far as take pics or record or format card. Can see video but can’t do anything with the camera. Confirmed this by using an older iPhone AND an android phone!!! Worked fine!!! Hope it is fixed soon. Would normally be 5 stars!!! ### 1/5 — App not fixed for iOS 11.2 *2018-01-08* I’m wondering when Autel will read these reviews and fix the problem. Incidentally the entire support staff is in Vegas so the bragged about customer support line is a message that says “we’re in Vegas send us an email”. Frustrated doesn’t begin to express my disappointment. Their refusal to address a known issue is forcing me to consider a switch to dgi, at least they have third party apps that work so I can get my work done. **Developer response:** Thanks for your feedback. The iOS 11.2 issue has been fixed with the latest iOS 11.2.5 update. The StarLink app is running flawlessly now. Thanks for your patience and sorry for the inconvenience. ## Most critical reviews (10 lowest-rated) ### 1/5 — Need new app *2024-07-09, version 2.0.5* App doesn’t work. Pretty sure I can no longer use my drone now ### 1/5 — Useless *2023-07-15, version 2.0.5* App no longer works ### 1/5 — NEVER GOING TO BUY ANYTHING FROM THEM AGAIN *2021-07-05, version 2.0.5* My autel drone got dead battery, and can’t buy anymore because they stop making them, a 700 dlls paperweight, and no support from autel…. ### 1/5 — Incredibly Disappointed with Autel on this one *2020-09-16* The app is unusable on iOS 13 (most likely beyond) Autels customer support is a major reason why I purchased the drone to begin with. However, as the drone is discontinued autel has given up with supporting the x-star. If by chance you are reading this autel, I understand that updating this app will not bring any profit but since you have shown me that you do not support discontinued models, my next drone will be a DJI ### 1/5 — APP UPDATE ISSUE *2020-08-28, version 2.0.5* I have problem with IOS 13, the camera does not connect and has few bugs that needs to be fixed ASAP otherwise this is going to be bad on Autel Company ### 1/5 — Availability *2020-04-11, version 2.0.5* Have product tested and pseudo ready before you announce it at CES made same mistake multiple times with you - shame on me ### 1/5 — Please fix for iOS 13 *2019-10-29, version 2.0.5* Love video is laggy. I’m receiving one frame per every fix seconds or so. I tested the app on an iPhone running iOS 12 and it’s fine. Please fix! ### 1/5 — Shoulda gone with DJI. *2019-06-26* As MANY other reviewers have noted - the app developers have dropped off the planet. After updating my iPhone - live view on the app is basically dead. It’s like trying to get a live picture from the Mars rover. I get maybe 1 frame per minute. Tech support seemed to have no idea this was an issue. I smell a rat. I bought this drone, and now I have a pretty little case full of shiny stuff I can’t use. I guess I need an old iPhone to run the app, because they have CLEARLY not put a roadmap together to update their app. No doubt I’ll get the typical copy and paste ‘Thanks for your feedback. We have fixed this.’ under this review. ### 1/5 — iPhone Xs Max *2019-04-22, version 2.0.5* I have problem with iphone xs max. The video on the iphone have a delay, and can’t use the Drone because this delay. I download the app in the iphone xs max of my wife, and I have the problem with both devices. Both devices have a delay. Please fix the app. ### 1/5 — Promise NOT KEPT🤬 *2018-06-21, version 2.0.5* Where is the promised 20mp camera?😡🤬 ## Most praised reviews (10 highest-rated) ### 5/5 — My name is Tony *2020-09-13* I’ve had this thing for three weeks now haven’t flown it yet but I love it and I haven’t even flew it yet.I’ve been watching videos and studying on it everybody seems to love it but I’m about to fly right now. I will be back with an update ### 5/5 — Best customer service ever!!! *2019-12-02* I had an issue with my drone I called them and hung up before anybody answered thinking it’s just gonna be a waste of time. Within 2 minutes I get a call from them and they assisted me with my issue . Never had such great customer service, for that I’m a loyal customer. ### 5/5 — Autel Support is Awesome *2019-03-31* App works fine. Does not crash, allows you to fly anywhere. Support is incredible. My bird is the older X-Star Premium but have just not had any trouble with but the battery and Autel made that up very quickly. I wish other companies responded with this type of service! ### 5/5 — Extraordinarily good drone & app *2018-05-26* I’ve owned my X-Star Premium for ~ 6 months now and am extremely satisfied. I own an aerial production company which I use the X-Star for filming and with exception of the limited flying distance between the controller and the aircraft, I have no other complaints. ### 5/5 — Lenguaje *2018-04-29* Only have two languages needed more special Spanish please ### 5/5 — It’s alive *2018-01-23, version 2.0.5* We are back in the air ### 5/5 — Best in the industry *2017-12-04* The X-Star Premium drone is SO easy to fly and captures unbelievable footage and photos. Everyone raves about DJI simply because they’re “the brand” but you can get a better quality, user friendly, high tech video drone with Autel Robotics instead for a better price and better service experience. 10/10 ### 5/5 — App is amazing. *2017-10-08* I really have not one thing to say negative about this app. It is user friendly and also has amazing options. Happy to be a satisfied customer. GO STARLINK ### 5/5 — Great app! *2017-10-08* The X-Star Premium is my second drone and the software is easier to operate and more intuitive then the Phantom. I am a big fan! ### 5/5 — AWESOME *2017-08-24* App is super smooth and has everything you need. Very easy to use(it has a beginner mode). You can set altitude and speed limits. Overall great drone and app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*