# AuthentiCare 3.0 — user reviews > 20 indexed App Store user reviews of AuthentiCare 3.0 by First Data Government Solutions LP, rated 1.70/5 from 127 ratings. - Source: https://appshunter.io/ios/app/authenticare-30/id6747198851/reviews - App overview in markdown: https://appshunter.io/ios/app/authenticare-30/id6747198851.md - Rating breakdown: 5★ 18 · 4★ 2 · 3★ 1 · 2★ 6 · 1★ 100 ## Newest reviews (8 of 20) ### 1/5 — App not working *2026-07-29* This new 3.0 app does not function properly! I have been unable to clock out for over an hour! Please update and fix the app ### 1/5 — PD assistant *2026-07-27* Product have later problems to punch in and out frozen screen, to punching, slow down to open screen ### 1/5 — Very buggy and clunky *2026-07-25* The location and time services always time out. This is extremely hard to log in and out - worse than 2.0. ### 1/5 — Ridiculous to say the least *2026-07-24* This is actually terrible! Clocking out takes multiple tries & then just freezes. It’s ridiculous that we are required to use this app, but it doesn’t work 99% of the time. Please fix it. ### 1/5 — Screen shot *2026-07-23* Can’t screen shot anymore which isn’t helpful as that was used for error messages and hours remaining. Functional ADHD users need to be able to screen shot. Constantly spins with logging in and out. Can take 3-5 minutes to clock out!! No inclusive of adults with low vision ### 1/5 — Impossible to log in *2026-07-18* Cannot setup account with new PIN since once you try to check for the PIN sent via email you lose the login prompt and have to start over, it’s a loop and it’s broken. ### 1/5 — Worthless *2026-07-13* Every clock out, the screen freezes and does not process the transaction. Hard resets of the phone and deleting and reinstalling the app does not resolve the issue. Ugh. ### 1/5 — Not a good app *2026-07-06* Every time I go to clock out, select the activities and hit dome the whole screen freezes and I can’t do anything! So annoying! ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible *2026-08-21* Takes forever to sign in, doesn’t even register a sign on half of the the time. Glitchy and slow. Far worse than the last one. ### 1/5 — Didn’t realize it could get worse than 2.0 *2026-08-14* Zero stars if possible. This update has been an even bigger nightmare than 2.0 already was. It’s a direct middle finger at every single person who receives services in this state and every employee that works for them. It’s constantly clocking us in for shifts that then suddenly disappear. I have lost over $600 in one month since using this app because the complications are not approved by the state even with time change forms. ### 1/5 — LPN *2026-08-11* Horrible!!! Constant loading even with WiFi off! When you are able to clock in/out by the time you get to your next patient it has paused loading last visit and unable to clock in to new visit. When you are able to clock in the location brings up last patient and not new. You cannot chart or call patients while on app or will log you out and have to start all over it is just a Waste of time! ### 1/5 — If I could give it less than 1 star I would *2026-08-10* This app is worse than 2.0 at first it wasn’t that bad it was only good for about 2 weeks and now all it does is load for 15 mins and then take that much more time to clock in. This app needs to be fixed or we need a different one cause this is ridiculous takes more time to clock in than anything! Then when you clock out it loads and half the time you don’t know if it active clocked you out. ### 1/5 — Bad upgrade *2026-08-10* This new app isn’t user friendly. I’m having to turn my phone off and then back on every time before clocking in. Which is time consuming. It’s not allowing me to check my times of previously logged in hours. ### 1/5 — ZERO STARS *2026-08-08* Before the app update I never had problems. Now I have to literally shut my phone down and create a whole new visit log in just to check out after my 2 hour visit. Half the time my client visit doesn’t show up and I have to look up my clients. I wish someone would fix it because it is terrible. This is coming from someone who is very tech savvy. I’m also a teacher and a PCA. ### 1/5 — Worst app of them so far *2026-08-06* The last app was slow, but at least it worked. This one’s ridiculous. It’s always kicking you out never connecting. GPS says I can’t find your location. You try to search for a client takes 20 minutes. Doesn’t matter the cell service. The app goes reverse back to the different spot horrible. ### 1/5 — Desperately need to update *2026-08-04* The app gives me nothing but problems everyday when trying to sign in. It makes it extremely hard to work & get to my clients in a timely fashion when I’m constantly struggling with this app. ### 1/5 — Terrible update *2026-08-03* Just spinning and spinning. I have to make multiple attempts to login before it works every single time. Much worse than the 2.0 version. Also, not giving me alerts when I am near the end of the monthly hours allotted. Loses the location after I login, and will not let me log out because the location is missing. ### 1/5 — Terrible *2026-08-01* Job called and said we’re updating to 3.0, it’s been 2 weeks and I still can’t sign in because it keeps saying “error : Sending pin failed” ## Most praised reviews (2 highest-rated) ### 4/5 — Living Support Specialist *2026-08-14* App works. It’s slow but it works. Doesn’t allow screenshots. ### 2/5 — Loses hours worked and difficult to log in *2026-07-28* The app is no good. The hours that I log sometimes disappear. Have to try multiple times to log in even with Face ID activated. Also wish it would show the total hours worked each month somewhere in the app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*