# Authenticator App #1 — user reviews > 23 indexed App Store user reviews of Authenticator App #1 by Identity and Access Security, rated 4.60/5 from 1,366 ratings. - Source: https://appshunter.io/ios/app/authenticator-app-1/id6446109237/reviews - App overview in markdown: https://appshunter.io/ios/app/authenticator-app-1/id6446109237.md - Rating breakdown: 5★ 1,114 · 4★ 112 · 3★ 71 · 2★ 20 · 1★ 49 ## What do users think of Authenticator App #1? Overall sentiment: negative **Pros** - 👍 Simple and quick installation - 👍 User-friendly interface **Cons** - 💰 Expensive subscription - 🔒 Lack of transparency around subscription and cancellation - 🚫 Forced subscription without user consent - 🚫 Impossible to cancel subscription - 🚫 Scam and misleading app - 🚫 Suspicious data sharing and tracking **Commonly reported bugs** - Login screen freezes - Incompatible with older devices **Most requested features** - Option to purchase app with one-time fee instead of subscription - Clear subscription management controls within the app ## Newest reviews (10 of 23) ### 1/5 — This app is a scam *2023-08-14* Cancelling subscription seems near impossible and they have you pay $80 for the useless app. I’d give zero stars if possible. **Developer response:** Hi, 1423bmc，we apologize for any inconvenience you've experienced. Our app is designed to simplify the website login process and offers a 3-day free trial period during which you can explore the features of our product and service at no cost. If you want to cancel a subscription, please find it in your Apple ID Settings -> Subscriptions and cancel before the 3 days expire. Otherwise, according to Apple's subscription rules, the fee will be charged automatically. In addition, we need to clarify that our pricing does not include the $80 plan to see if there are any other misunderstandings. We value your feedback and will continue working to improve our app. ### 1/5 — Scam alert *2023-07-28* It will hack your device **Developer response:** Dear user, we take user privacy and security very seriously. Our product complies with all relevant user regulations and does not possess the capability to hack your device. It appears there may be a misunderstanding.Thank you for bringing this to our attention, and we hope to resolve any misconceptions. ### 1/5 — Scamware! *2023-07-25* Designed to trick you into thinking it’s Microsoft Authenticator app This app requires payment to function, tracks your usage across sites and shares data with third parties I fail to understand how this app hasn’t been removed from the App Store **Developer response:** Dear User,thank you for your feedback. We truly appreciate your trust and expectations for our application, and we take your concerns seriously. Our app is designed to streamline the website login process and offers a 3-day trial period to allow users to explore our service's features. We respect user privacy and do not share data with third parties. If you have mistaken our app for another product and do not wish to continue using it, you can cancel your subscription at any time. We apologize for any confusion and inconvenience you may have experienced. ### 1/5 — Don’t wanna be charged *2023-07-22* When I first downloaded this app, it wanted me to pay the subscription $39.99 yearly (even $49.99 with free trial). There’s other apps that don’t make you pay, even monthly. I don’t recommend this app. At least I would’ve wanted a one-time charge to have it forever. **Developer response:** Dear user, thank you for reaching out to us. We want to clarify that when you initially download our app, you are not immediately charged. We offer a 3-day free trial period to allow you to better understand our product and services. During this time, you can use our product free of charge and explore our services. We appreciate your feedback on our pricing plans, and we will certainly forward your suggestions to our operations team for consideration. Your input is valuable to us, and we strive to improve our app based on user feedback. ### 1/5 — Subscription cancellation *2023-07-12* I need to cancel this subscription, I do not need this app and do not want to be charged for the yearly subscription and the email on the app is not valid to contact support **Developer response:** Hi, Picklesball，if you are using an iOS device, you can cancel your subscription on our app by following these steps: Settings -> Your Name -> Subscriptions -> Tap our app name -> Unsubscribe. Unfortunately, we checked the email carefully and found no email about the name Picklesball. Maybe the email was not sent successfully, or there is a problem with the email address. If you still have questions and need help, you can contact us at any time, our email The address is support@onetouchinsight.com. Thank you for your suggestions, we will continue to improve. ### 1/5 — Scam app *2023-07-03* Scam app tricks subscription **Developer response:** Dear Mattvip321, we are sorry for your bad experience with our app. We guarantee that our application is formal and legal. We will uphold the principle of good faith, strictly abide by relevant laws and regulations, and will not deceive users.We offer a 3-day free trial. You can start a free trial to see if you want the service, or you can cancel your subscription at any time in your Apple ID settings.Thank you for your understanding and support. ### 1/5 — Not very transparent that this cost $ *2023-07-03* I was looking for the Microsoft authentication after getting a new phone. Clicked on this as it looks almost snap and then I see a notification that there is a charge! Worst of all I can’t see how to remove the app and stop ongoing fees. **Developer response:** Dear new work laptop,we apologize for any confusion you may have experienced. Our app is designed to provide a QR code-based authentication tool, not to impersonate or replace Microsoft Authenticator. If you have accidentally subscribed to our app and wish to cancel it to avoid ongoing charges, please follow these steps:Settings -> Your Name -> Subscriptions. Select the subscription you want to cancel and follow the instructions to complete. We understand your frustration, and we're here to assist you. If you need further help or have any other questions, please don't hesitate to contact us. Our email : support@onetouchinsight.com. We want to ensure you have a smooth experience. Thank you for bringing this to our attention. ### 1/5 — Fake - Scam *2023-06-22* App impersonates Microsoft and tricks you into subscribing billing. **Developer response:** Thank you for your feedback. We would like to clarify that the primary function of our application is to provide QR code-based authentication tools to help users log into websites and applications. We also offer a three-day trial period to allow you to fully explore the additional features and services our app has to offer. We apologize for any confusion you may have experienced. Our apps are not intended to impersonate Microsoft or engage in deceptive conduct. It is designed to provide a secure and convenient login solution. If you have any further questions or encounter any problems, please feel free to contact us for assistance. We're here to help. Our email is: support@onetouchinsight.com ### 1/5 — so so bad *2023-05-28* hard work **Developer response:** I am very sorry for not bringing you a better product experience. We will do our best to improve product quality and after-sales service to ensure you get a better service experience. ### 1/5 — Too expensive *2023-04-25* I will not pay 39.99/yr **Developer response:** Hi, upset-with-Uber，to give you a better understanding of our products and services, we offer a 3-day free trial. During this period, you can try our products for free and experience our services. Plus the fees we charge help us invest in the development and improvement of the app to provide you with a smooth and enjoyable user experience. We're always working on new features and enhancements, so stay tuned for exciting updates. ## Most critical reviews (10 lowest-rated) ### 1/5 — Microsoftのでは無い *2025-04-11* Microsoftの認証用にアプリ検索したら広告で一番上に来てました。ちゃんと見てなかったのも悪いですが、デザインも名前も似せてるし手間取らせて悪質に思いました。 **Developer response:** お客様各位、フィードバックをいただきありがとうございます。ご不明な点がございましたら、お気軽にsupport@webtitanstech.comまでお問い合わせください。ご理解とご協力に感謝いたします。 ### 1/5 — Typical Chinese scamming app *2024-12-31* Do not download this, they just try to scam your money, it’s not the google one **Developer response:** This is Henry from Web Titans Limited. We guarantee that our application is formal and legal. We will uphold the principle of good faith, strictly abide by relevant laws and regulations, and will not deceive users. If you have any questions, please feel free to contact our customer support support@webtitanstech.com. ### 1/5 — Scam *2024-12-05* I deleted this app as soon as I could see it was a paid app and they automatically continued the subscription and took my money out. I want a refund. **Developer response:** Hi, 4stones， We guarantee that our application is formal and legal. We will uphold the principle of good faith, strictly abide by relevant laws and regulations, and will not deceive users. We are using the subscription feature provided by iOS. If you have a subscription, you can find it in your Apple ID Settings -> Subscriptions. If you no longer need our service, you can cancel it at any time. If it is not listed here, you are not subscribed to our app. Thank you for your understanding. ### 1/5 — 詐欺アプリ *2024-11-19* 詐欺的手法で課金に誘導されるので注意！！ **Developer response:** ユーザーの皆様、ご意見をお寄せいただきありがとうございます。弊社のアプリケーションは、関連する法律や規制、ビジネス倫理に準拠する必要があることを十分に認識しています。弊社は不正行為を行わないことをお約束しますので、安心してご利用ください。サポートが必要な場合はお知らせください。全力を尽くしてサポートいたします。support@webtitanstech.com ### 1/5 — 値段安くして( ´. .)" *2024-06-01* おねがい！ **Developer response:** こんにちは、 (っᐛ )╮ =͟͟͞͞フ㽫ン！弊社のサブスクリプション価格は市場調査と研究に基づいています。 ご提案ありがとうございます、検討させていただきます。 ### 1/5 — S C A M !!!!!!!!!!!!!!!!!!! *2024-03-02* Caution!!!!!! This is a scam! Please be advised that there is no method to cancel this subscription!!!!!!!!!!! S C A M !!!!!!!!!!!!!!!!!!! **Developer response:** Dear user, we appreciate your feedback. We are very aware that our applications must comply with relevant laws and regulations and business ethics. We promise not to take any fraudulent actions, please rest assured to use. ### 1/5 — What a scam *2023-10-09* I had my cash app linked and I lost 50$ 7-8 months ago from this app it forced me to get a subscription without my permission and they refused to give me a refund. **Developer response:** Hello,we are sorry to hear about your experience and any confusion that may have arisen. Our app offers a 3-day free trial to allow users to evaluate our features.If you are using an iOS device, you can cancel the subscription on our app through the following steps: App Store -> Click your avatar -> Subscribe -> Click our app name -> Unsubscribe. Furthermore, we do not have a no-refund policy. If you have any issues related to unauthorized charges or need further assistance, please feel free to contact us at support@onetouchinsight.com. Thank you for your understanding and for using our app. ### 1/5 — Impresionante!!! *2023-09-01* Wow!!! Que duro deja entro en mi computadora para iniciar sesión ah espera no puedo sin el código 😐 **Developer response:** Hola El Alesito,gracias por tu comentario. Nos disculpamos si hubo algún malentendido en relación con nuestro producto. Nuestra aplicación está diseñada para simplificar el proceso de inicio de sesión en sitios web y no deberías necesitar un código adicional para usarla. Si tienes alguna pregunta o experimentas dificultades al utilizar nuestra aplicación, por favor, contáctanos en support@onetouchinsight.com. Estamos aquí para ayudarte y resolver cualquier problema que puedas tener. ### 1/5 — Misleading and sketchy, charged without consent *2023-08-31* After three days of use I was charged for a year’s subscription that I did NOT sign up for. Their policy states no refunds and there’s no obvious controls for these things within the app itself. **Developer response:** Hello,we are sorry to hear about your experience and any confusion that may have arisen. Our app offers a 3-day free trial to allow users to evaluate our features.If you are using an iOS device, you can cancel the subscription on our app through the following steps: App Store -> Click your avatar -> Subscribe -> Click our app name -> Unsubscribe. Furthermore, we do not have a no-refund policy. If you have any issues related to unauthorized charges or need further assistance, please feel free to contact us at support@onetouchinsight.com. Thank you for your understanding and for using our app. ### 1/5 — Crap software *2023-08-30* Crap **Developer response:** Sorry, we didn't understand the problem you expressed, can you send detailed instructions to support@onetouchinsight.com , we will deal with it as soon as possible. ## Most praised reviews (3 highest-rated) ### 5/5 — Easy *2026-03-28* Easy to use **Developer response:** Dear user, we appreciate your feedback. Thank you for your understanding and support. ### 5/5 — Dr. Kevin Shiffman *2023-05-01* An excellent App. Simple quick installation. Exquisitely user friendly - though I previously had the free app, and when my my the screen went of my iconic iPhone XSMAX ( first of the large format Apple i - Phones ( coming from someone who previously enjoyed slim sleek lines ) and wanted to hang on until APPLE 15 … probably in September but phone is NOW rapidly ruining of old age “ natural causes and I think I will be very happy with the tried and tested Apple 14 PRO XSMAX, though I currently have a PC and was considering switching to a MACBOOK PRO - NOT sure why the App Store refused to let me acquire the Free Version and insisted on me purchasing the “Premium “ version of the authenticator though I guess $14.99 per year is unlikely to break the bank. An excellent piece of software nonetheless. Tres Bien. Sincerely Dr. Kevin Shiffman. **Developer response:** Dear Dr. K. Shiffman. Thank you for liking this app, it is our motivation to keep working hard. ### 4/5 — Author *2023-08-20* App just downloaded **Developer response:** Dear user, we appreciate your feedback. We are glad you like this app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*