# Authenticator App ‘ — user reviews > 89 indexed App Store user reviews of Authenticator App ‘ by Smart Technology by Flexi, rated 4.20/5 from 284 ratings. - Source: https://appshunter.io/ios/app/authenticator-app/id6444021802/reviews - App overview in markdown: https://appshunter.io/ios/app/authenticator-app/id6444021802.md - Rating breakdown: 5★ 203 · 4★ 23 · 3★ 7 · 2★ 8 · 1★ 43 ## What do users think of Authenticator App ‘? Overall sentiment: negative **Pros** - ⚡ Fast - 🔥 Excellent **Cons** - 💰 Expensive - 🤯 Confusing - 🐛 Crashes - 🔒 Paywall - 🔍 Hard to use - 🚫 Doesn't work - 💳 Unwanted charges - 🤬 Terrible - 🚫 Incompatible - 🤖 Not the real Microsoft app **Commonly reported bugs** - Login issues - Scanning QR code problems - Accounts not syncing **Most requested features** - Refund option - Better instructions - Free version ## Newest reviews (16 of 89) ### 1/5 — Lifetime In App Purchase Vanished *2025-01-09* After paying for a lifetime app purchase, I have now found that to gain access to my codes I need to buy an annual subscription. Restore purchase says no purchases to restore. Total scam! Do not go near this fraud. **Developer response:** Hello, I am your dedicated support consultant - thank you for your feedback and we are deeply sorry for the inconvenience. Thank you for your support and trust in our authenticator app, and thank you for your timely feedback to us about this issue. We attach great importance to your experience and have made this issue a priority. Regarding the lifetime subscription recovery issue you mentioned, we have confirmed that this is a bug that needs to be optimized. At present, our development team is working hard to fix it to ensure that you can smoothly restore your lifetime subscription benefits after deleting the app or changing devices. We expect to resolve this issue in the next version update. At that time, you do not need to perform additional operations, the system will automatically restore your lifetime subscription status for you, and you can enjoy your subscription service normally in the updated app. If you need help, please contact us at support@greyshapps.com. We sincerely apologize for the inconvenience and appreciate your patience and understanding. ### 1/5 — Impossible to use *2024-08-29, version 1.6.0* No ability to get help and simply goes in a loop asking for a code which is never sent ### 1/5 — Refund inquiry *2024-08-26, version 1.6.0* I cancelled my subscription before it ended and it says it was in active but it still took out my money. I have contacted and have not heard back. I want a refund on my money or someone to contact on how I can get it back ASAP. Very disappointed and angry with this app. ### 1/5 — Crash *2024-07-28, version 1.6.0* Keeps crashing. ### 1/5 — Can not configure *2024-07-18* I am trying to install for use with my employer but the instructions are inconsistent with having a global company account so I am locked out with no practical access to customer service. All I access is a large instruction manual which is generic. I have wasted 30mins of my time and will now forget about Duo Mobile. **Developer response:** We’re sorry that some problems have negatively affected your Authenticator app experience.If you encounter problems during use, feel free to reach us. We will further optimize and improve our app in the future to enhance your experience. ### 1/5 — Terrible unfriendly system *2024-06-06, version 1.6.0* My PC has directed me to my Apple phone by scanning the QR code in which I did and paid £35.99 but I can’t connect sage on my PC to this app!!!! ### 1/5 — Authenticator *2024-06-01, version 1.6.0* This is terrible. I am being bullied into buying this app which I don’t want and it is an unwelcome nuisance ### 1/5 — Scam app to get you to subscribe by mistake *2024-05-29, version 1.6.0* Not compatible with Microsoft ### 1/5 — Abysmal *2024-05-23, version 1.6.0* Abysmal ### 1/5 — SCAM *2024-05-04* $50 for nothing!i did not even use it! **Developer response:** Hello, I am your dedicated support consultant - thank you for your feedback and we are deeply sorry for the inconvenience. We value your experience and are working hard to resolve the issue you encountered. Please visit our [Settings - Guides] page for more information. If the problem persists, please contact us at support@greyshapps.com. Thank you for your patience and understanding! ### 1/5 — Rubbish *2024-04-26, version 1.6.0* Totally unhelpful ### 1/5 — Not happy *2024-04-20, version 1.6.0* Just need to recover my account but I'm not prepared to pay to get it ### 1/5 — Poor *2024-03-25, version 1.6.0* Cannot get it to work ### 1/5 — This is a scam *2024-03-12, version 1.6.0* Be careful. When you search Microsoft Authenticator, this comes to the top. It has a paywall early. Don’t be duped. I have cancelled immediately and sought to stop the payment at my bank. ### 1/5 — Crappy product *2024-03-07, version 1.6.0* Doesn’t work and very frustrating!!! ### 1/5 — Did not request download *2024-03-03, version 1.6.0* Hi I didn’t request this and while trying to get off the app it charged me, could this be cancelled please add refunded. ## Most critical reviews (10 lowest-rated) ### 1/5 — Frustrating app *2026-05-13, version 1.9.1* Makes my life miserable on a Mac ### 1/5 — Jolliffe *2025-12-21, version 1.9.1* It’s rubbish as is everything to do with Microsoft ### 1/5 — Links *2025-11-27* The update deleted the links associated with previous authentication such as Qantas **Developer response:** We’re sorry to hear about this issue. The recent update may require re-linking some accounts for security reasons. Please make sure to re-add your accounts in the app. If you need assistance restoring your links or have any questions, feel free to contact us at support@greyshapps.com — we’ll be happy to help. ### 1/5 — Avoid *2025-11-04, version 1.9* Absolutely rubbish ### 1/5 — Subscription version *2025-10-02* I didn’t know this was a paid version. No chance of getting refunded. Feels like a con **Developer response:** We’re sorry for the confusion. Our apps are only available through the official Apple App Store to ensure that all transactions are secure. Any purchase requires your explicit authorization. If you made a subscription by mistake, we recommend that you check the subscription details carefully. If you need help, please contact us at support@greyshapps.com. Thank you for your understanding and support! To help prevent similar issues and avoid unnecessary charges in the future, we recommend that you check the subscription details carefully before confirming any payment. Thank you for your understanding and support! ### 1/5 — The app won’t let me into my document, it just wants money from me *2025-09-01, version 1.9* As above. It just demands a £35 payment and won’t actually work ### 1/5 — Appalling *2025-07-04, version 1.8* This useless difficult to use system is just another set of barriers imposed by Microsoft. Why? I just want to use what I’m paying for! THIS USELESS JUNK NEVER WORKS. ### 1/5 — asking for payment *2025-06-19, version 1.8* why is this app asking for payment? ### 1/5 — Locked out *2025-05-12, version 1.8* Did not send prompt to phone. Locked out of Microsoft. ### 1/5 — Be careful with this app *2025-01-18* It takes you to payment a step before you think it will. Looks like i’m not the only one this has happened to, then they refuse to refund, not great. **Developer response:** Hello, I'm your dedicated support consultant - thank you for your feedback and we're sorry for your experience. Our apps are only available through the official Apple App Store to ensure that all transactions are secure. Any purchase requires your explicit authorization. If you made a subscription by mistake, we recommend that you check the subscription details carefully. If you need help, please contact us at support@greyshapps.com. Thank you for your understanding and support! To help prevent similar issues and avoid unnecessary charges in the future, we recommend that you check the subscription details carefully before confirming any payment. Thank you for your understanding and support! ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent *2024-10-02* Very fast **Developer response:** Thank you so much for your kind words and positive feedback! We're thrilled to hear that you're enjoying the app — your support truly means a lot to us. 😊 If you ever have any suggestions or run into any issues, feel free to reach out at support@greyshapps.com. We're always here to help and improve your experience even further! ### 5/5 — H C *2024-07-01, version 1.6.0* C uni C Co by C. G lug c u gvyy Klutz and enou ### 5/5 — App not working *2024-03-22* Doesn’t work I want my money back. **Developer response:** Thanks for your feedback. We’re sorry that some problems have negatively affected your using experience.When making a purchase in the App Store, it's important to note that a final confirmation is required before completing the transaction.We will further optimize and improve our app in the future to enhance the user experience, if you have any questions or need assistance, feel free to reach us. ### 5/5 — Difficulty downloading and installing this app *2023-10-29, version 1.6.0* This app is extremely difficult to understand how to download and install ### 5/5 — Cancellation done by mistake *2023-10-07* Please can as I do not need this app purchased in error **Developer response:** Hi! We’re sorry that some problems have negatively affected your Authenticator app experience.If you encounter problems during use, feel free to reach us at support@greysh.com.cn. We will further optimize and improve our app in the future to enhance the user experience. ### 5/5 — Cancellation, done by mistake *2023-09-29* Could you please advise , by mistake done purchase and want to do cancellation can I have refund please, don’t needed **Developer response:** Hi! Thanks for your feedback. We’re sorry that some problems have negatively affected your Authenticator app experience. If you need to refund the subscription to this APP, please follow the steps below. 1. Open the App Store on the mobile phone, log in to the Apple ID account, and then select "Account" in the drop-down list to enter the detailed account information page. 2. Click the "Show All" button on the right side of the "Shopping History" to view the recent purchase item records, and then find the order where the application that needs to be refunded. If the refund application is not on the first screen, you can click "Previous /Next " to find it. 3. Find the order you need, click "Report a problem" below, and then there will be a link to report a problem behind each item in the order list. Click the item you need a refund for to jump to the official website of the problem feedback page. 4. Select the type of problem in the drop-down menu, including: did not receive this app, accidentally purchased this app, did not work as expected, and is not compatible with my device. Choose the most appropriate one, describe your situation in detail, and click the "Submit" Button. After filling in, click "Request Refund" to enter the next step. When you choose the reason for the refund, you can choose an appropriate reason according to the actual situation, so as not to cause trouble to the developers. 5. Next, the email associated with the Apple ID will receive a refund confirmation email. List exactly which apps you are refunding and the total amount refunded to you. We will further optimize and improve our app in the future to enhance the user experience, if you have any questions or need assistance, feel free to reach us at support@greysh.com.cn ### 5/5 — Back my money *2023-09-06* Dear Sir, I am requesting you to back my money as I did it mistakenly. Please I need my my money back. Thanks **Developer response:** Hi! Thanks for your feedback. We're sorry to hear about the trouble you're experiencing and we would love to help you resolve the issue. According to your deacription, we understand and provide the following steps to solve your problems and let you know our process. 1. Enable authenticator app Please click "I want to use a different authenticator app"in step 3. Advantages of the authenticator app: Manage your work or school account better. Compatible with 1000+apps. 2.Add account to authenticator "Scan QR Code" to add your account to the Authenticator App. 3.Verify & login in your account Return to the web page or software you are logging into and enter the Code to verify. If you need to refund the subscription to this APP, please follow the steps below. 1. Open the App Store on the mobile phone, log in to the Apple ID account, and then select "Account" in the drop-down list to enter the detailed account information page. 2. Click the "Show All" button on the right side of the "Shopping History" to view the recent purchase item records, and then find the order where the application that needs to be refunded. If the refund application is not on the first screen, you can click "Previous /Next " to find it. 3. Find the order you need, click "Report a problem" below, and then there will be a link to report a problem behind each item in the order list. Click the item you need a refund for to jump to the official website of the problem feedback page. 4. Select the type of problem in the drop-down menu, including: did not receive this app, accidentally purchased this app, did not work as expected, and is not compatible with my device. Choose the most appropriate one, describe your situation in detail, and click the "Submit" Button. After filling in, click "Request Refund" to enter the next step. When you choose the reason for the refund, you can choose an appropriate reason according to the actual situation, so as not to cause trouble to the developers. 5. Next, the email associated with the Apple ID will receive a refund confirmation email. List exactly which apps you are refunding and the total amount refunded to you. We will further optimize and improve our app in the future to enhance the user experience, if you have any questions or need assistance, feel free to reach us at support@greysh.com.cn ### 4/5 — App *2023-09-02, version 1.6.0* Good App ### 2/5 — Free version??? *2024-08-22* It won’t let you scan the QR code unless you pay for the upgrade **Developer response:** Hello, I am your dedicated support consultant - thank you for your feedback. Our goal is to provide you with a safe and reliable service. Subscription fees help us maintain and improve the application to ensure you get the best experience. Our subscription includes advanced features such as two-factor authentication, quick security setup, and more. For more details, please visit our [Subscription Page]. Thank you for your understanding and support. ### 2/5 — Money back please *2023-11-10* I ordered by mistake an cancelled within minutes.. can I have my money returned please??? **Developer response:** Hi! Thanks for your feedback. We're sorry to hear about the trouble you're experiencing and we would love to help you resolve the issue. If you need to refund the subscription to this APP, please follow the steps below. 1. Open the App Store on the mobile phone, log in to the Apple ID account, and then select "Account" in the drop-down list to enter the detailed account information page. 2. Click the "Show All" button on the right side of the "Shopping History" to view the recent purchase item records, and then find the order where the application that needs to be refunded. If the refund application is not on the first screen, you can click "Previous /Next " to find it. 3. Find the order you need, click "Report a problem" below, and then there will be a link to report a problem behind each item in the order list. Click the item you need a refund for to jump to the official website of the problem feedback page. 4. Select the type of problem in the drop-down menu, including: did not receive this app, accidentally purchased this app, did not work as expected, and is not compatible with my device. Choose the most appropriate one, describe your situation in detail, and click the "Submit" Button. After filling in, click "Request Refund" to enter the next step. When you choose the reason for the refund, you can choose an appropriate reason according to the actual situation, so as not to cause trouble to the developers. 5. Next, the email associated with the Apple ID will receive a refund confirmation email. List exactly which apps you are refunding and the total amount refunded to you. We will further optimize and improve our app in the future to enhance the user experience, if you have any questions or need assistance, feel free to reach us at support@greysh.com.cn --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*