# Authenticator App ◦ — user reviews > 27 indexed App Store user reviews of Authenticator App ◦ by Apex Innovate Limited, rated 4.40/5 from 982 ratings. - Source: https://appshunter.io/ios/app/authenticator-app/id6478947853/reviews - App overview in markdown: https://appshunter.io/ios/app/authenticator-app/id6478947853.md - Rating breakdown: 5★ 760 · 4★ 58 · 3★ 37 · 2★ 18 · 1★ 109 ## What do users think of Authenticator App ◦? Overall sentiment: negative **Cons** - ⚠️ Misleading app description - 💰 Expensive subscription - 🚫 Not the free Google Authenticator app - 🔒 Security concerns - 🤯 Difficult to use/navigate **Commonly reported bugs** - Subscription charges without user consent - Inability to cancel subscription ## Newest reviews (14 of 27) ### 1/5 — Not free *2025-04-22* Can’t believe this costs money and we have to enter a code instead of pushing a button on my phone. All the other Authenticator apps I have used before were free and only made me push a button instead of entering a 6 digit code like this one does. So disappointing. **Developer response:** Hi, Nathan Kobb. Your payment helps us to invest in the continuous development and enhancement of the app, allowing us to bring new features, improvements, and a seamless user experience your way. We value your feedback and suggestions! If you need any assistance, please don't hesitate to contact us. support@apexinnovateapps.com Thank you for your understanding. ### 1/5 — Scam alert *2025-04-03* While trying to get an authentication code this application spoon fed me to a $40 charge that I have yet to be able to refund.Be careful with this as it’s not necessary to spend $40 dollars I am not he only person saying this so be careful. **Developer response:** Hi, TheTrenches, please contact our support email regarding your refund needs and we will provide you with guidance on the refund process. Our email is: support@apexinnovateapps.com. ### 1/5 — Subscription £39.99 *2025-03-10* This app took £39.99 subscription charge and it does not allow to cancel it. It took payment immediately from my bank account. Chasing up for refund of £39.99 **Developer response:** Hello, Shah Moghal! If you are using an iOS device, you can cancel the subscription on our app through the following steps: App Store -> Click your avatar -> Subscribe -> Click our app name -> Unsubscribe. Thank you for using our app ### 1/5 — Not Free. Pay Screen Always Pops Up. *2025-02-17* Cannot access any function. Pay screen for $39. Comes up when pressing any button. You can back out but but you cannot bypass the pay screen to do anything. **Developer response:** Dear Mark147852, our app is a paid service. If you need any assistance, please don't hesitate to contact us. support@apexinnovateapps.com Thank you for using our app ### 1/5 — BE CAREFUL it’s not FREE *2025-02-07* Charged my card 42$ without telling me before installing the application, requested refund from Apple. Apple responded non refundable. **Developer response:** Hello, Apple customer! We are using the subscription feature provided by iOS. If you have a subscription, you can find it in your Apple ID Settings -> Subscriptions. If you no longer need our service, you can cancel it at any time. If it is not listed here, you are not subscribed to our app. Thank you for your understanding. ### 1/5 — Be careful *2025-02-01* I installed this because it was recommended by another site. While installing, it takes you to a page to purchase ‘premium’. I did not readily see how to get around it and accidentally hit continue. Didn’t even see where the charge was. But somehow ended up buying something I don’t need or want. Now I am out $40. I did go and report my case, by apple refused the refund. I did cancel the subscription so it doesn’t hit me again next year. But I would stay away from this app as it is easy to miss where you are getting charged. I am sure it is designed that way. **Developer response:** Hello, SJKJR1234! We're sorry for your issue.If you do not confirm payment, no subscription fees will be incurred. If you are not satisfied with our products, you can feedback to our support email at any time: support@apexinnovateapps.com, and we will have dedicated personnel to provide you with service and assistance. ### 1/5 — FK You *2024-12-01* FK You Fake App **Developer response:** Dear 你二大爷儿_12345678, let us know if you need help and we'll do our best to support you. support@apexinnovateapps.com ### 1/5 — It’s a scam *2024-11-30* Don’t be me. Double check that you’re getting the actual authenticator and not this. This is most likely trying for your information and money. **Developer response:** Dear user, we appreciate your feedback. We guarantee that our application is formal and legal. We will uphold the principle of good faith, strictly abide by relevant laws and regulations, and will not deceive users. Thank you again for your support and understanding. ### 1/5 — Forget it. *2024-11-26* Impossible to make work **Developer response:** Dear Shipilot, can you describe in detail the issue you are experiencing and contact us at support@apexinnovateapps.com? Thank you for using our app ### 1/5 — This app is require purchase this app is not free *2024-11-26* When it pops up when I pressed the scan QR code and it required purchase to get access Note: This app is not free **Developer response:** Dear Yessev, the fees we charge help us maintain and improve the app, ensuring that it stays up-to-date and packed with useful features. We're dedicated to providing you with an exceptional user experience, and your contribution plays a vital role in achieving that. ### 1/5 — This is a scam. *2024-11-25* Apex is using a predatory app that tricks you into purchasing a year subscription with a single click. Thanks Apple. **Developer response:** Hello, macmardo! We are well aware of your trust and expectations in our application, and we also take your concerns seriously. Please believe that our application is legitimate and legal, and we will not engage in any fraudulent activities. Thank you again for your support and understanding. ### 1/5 — Not Google Authenticator *2024-11-14* Pops up saying ‘Authenticator for Google’. And then charges you $39.99 to use it. I believe that Google should take them to court. I want my money refunded **Developer response:** Dear deckerjs, our app complies with all requirements of Apple's official app store and complies with all relevant regulations and laws and regulations. We are a legitimate app. ### 1/5 — Not Google authenticator *2024-10-29, version 1.3.1* I put in the search in the Apple Store for Google authenticator and duo protect premium popped up in the app so I thought it was Google authenticator the duo Pro ad says “Authenticator for Google” with the “G” copyright logo on the ad. The ad is so misleading. This is bait and switch. It’s a con I feel like I was just calmed out of $39.99 ### 1/5 — Terrible customer service *2024-09-06* Sent an email hoping to get some help with an issue I was having with this app. I'm assuming they just have bots reply to their emails as I received the same message (word-for-word) twice after replying to the first email that was sent. No help or actual solution was given. Extremely frustrated with this experience. **Developer response:** Hi, cksaban！ I’m Cora from the customer service team. Our customer service team is backed by real people who have been professionally trained to help you with your issues. We're sorry for your issue.If you have asked the same question before, so there will be the same reply, we will look for your email again and solve the problem for you. ## Most critical reviews (10 lowest-rated) ### 1/5 — Sneaky app *2025-07-31* I was downloading an app for work and this pre-populated and required me to go through the prompts in order to continue my download and then charge me $40. I immediately canceled, but this clearly is a historical issue with this app and should get a refund. **Developer response:** Dear user, we appreciate your feedback. Sorry to bother you, if you do not cancel your app subscription more than 24 hours before the renewal date, it will automatically renew. If you confirm that you do not need this service, you can cancel at any time. Thank you for your understanding and support. ### 1/5 — BE CAREFUL!! *2025-07-16* As the other review with the same title, I fell for this TRICK as well! DO NOT fall use this, Symantec VIP is free, this is a scam!! Cancelled already and told them to keep my $$ as I just want nothing to do with a company like this. **Developer response:** Dear user, we appreciate your feedback. We are well aware of your trust and expectations in our application, and we also take your concerns seriously. Please believe that our application is legitimate and legal, and we will not engage in any fraudulent activities. Thank you for your understanding. ### 1/5 — Tricksters *2025-07-14* I had to download this app to set up an online store. It was noted on my platform that the app was free. When I went to open it, it took me to the page to sign up for the subscription. It needed my finger print which I did not give, however it seemed to time out and signed me up for the subscription anyway. Kinda feel like I had $40!stolen from me. **Developer response:** Hi, Gangsta lee! The fees we charge help us maintain and improve the app, ensuring that it stays up-to-date and packed with useful features. We're dedicated to providing you with an exceptional user experience, and your contribution plays a vital role in achieving that. We guarantee that our app is legit and no fraudulent actions have been taken. We are using the subscription feature provided by iOS. If you have a subscription, you can find it in your Apple ID Settings -> Subscriptions. If you no longer need our service, you can cancel it at any time. If it is not listed here, you are not subscribed to our app. Thank you for your understanding and support. ### 1/5 — BE CAREFUL!! *2025-06-26* As the other review with the same title, I fell for this TRICK as well! DO NOT fall use this, Symantec VIP is free, this is a scam!! **Developer response:** Dear user, we appreciate your feedback. We are well aware of your trust and expectations in our application, and we also take your concerns seriously. Please believe that our application is legitimate and legal, and we will not engage in any fraudulent activities. Thank you for your understanding. ### 1/5 — Owner *2025-06-23* I thought this process was slow, complicated and expensive. **Developer response:** Dear PetalDER76, can you describe in detail the issue you are experiencing and contact us at support@apexinnovateapps.com? Thank you very much for your interest in our application. ### 1/5 — i can’t believe this at at the top for authenticator results *2025-06-18* this is a scam app do not buy **Developer response:** Hi, siperpoo, we are very aware that our applications must comply with relevant laws and regulations and business ethics. We promise not to take any fraudulent actions, please rest assured to use. Thank you again for your support and understanding. ### 1/5 — …DONT USE THIS APP…. you will wind getting charged for zero usage when it isn’t what you need *2025-06-17* I downloaded this app to use it it didn’t sync with the service I was attempting to use and, upon further research, I found out this app was incorrect for that service and wasn’t compatible with the other app involved so now I’m dealing with incessant requests for payment from my Apple Account from this company and their incompatible app…. **Developer response:** Hi, Possibly Limitless! Sorry, we didn't understand the problem you expressed, can you send detailed instructions to support@apexinnovateapps.com, we will deal with it as soon as possible. ### 1/5 — Scam *2025-06-04* Scam **Developer response:** Hello, MF AU! We are well aware of your trust and expectations in our application, and we also take your concerns seriously. Please believe that our application is legitimate and legal, and we will not engage in any fraudulent activities. Our email is: support@apexinnovateapps.com. Thank you again for your support and understanding. ### 1/5 — Beware *2025-05-12* 1 star bc it wouldn’t let me leave 0. I searched up the exact name of a different app needed for my job. This one apparently was put first on the list and I mistakenly clicked it instead and when I downloaded the app it automatically signed me up for a year subscription ($42+ change) that I did not need or want. I was denied a refund. So beware that when you search up a specific other app this one comes up first and then you’re stuck with an app you will not use. **Developer response:** I'm Cora from Apex Innovate Team. I am very sorry to bring you a bad product experience. . Please describe your problem in detail and contact us at support@apexinnovateapps.com, we will be happy to help you. Thank you for your understanding and support. ### 1/5 — THIS IS NOT GOOGLE AUTHENTICATOR! *2025-05-09* THIS IS NOT GOOGLE AUTHENTICATOR! This is a copy that tries to sell you a $40 subscription for a product that Google offers for free! Their ad makes it look like you are getting Google Authenticator, but you are NOT. Do not download this app. Get the *authentic* Google Authenticator. **Developer response:** Dear user, we appreciate your feedback. Our app complies with all requirements of Apple's official app store and complies with all relevant regulations and laws and regulations. We are a legitimate app.Our products also have many personalized services, and we recommend that you try them. If you are still not satisfied or have any questions, you can contact us through the support email. Thank you for your communication! ## Most praised reviews (3 highest-rated) ### 5/5 — How to cancel this app *2025-01-11* I have wrongly added this application just now! Please advise how can i cancel it? There is nothing wrong with the app, i just don’t need it at this time so will be thankful if you please cancel it **Developer response:** Hello, ali & sam! Let us know if you need help and we'll do our best to support you. support@apexinnovateapps.com ### 5/5 — How to cancel this app *2025-01-06* I have wrongly added this application just now! Please advise how can i cancel it? **Developer response:** Hello, ali & sam! Let us know if you need help and we'll do our best to support you. support@apexinnovateapps.com ### 2/5 — No, I don't care for the app *2025-02-18* In the course of setting this for accessing my Social Security account. Paid my 40 bucks. Back to the site to find that I didn't really need it. Didn't realise it was going to cost 40 bucks for a perfectly useless app. **Developer response:** Dear user, we appreciate your feedback. I am very sorry to bring you a bad product experience. Can you describe in detail the issue you are experiencing and contact us at support@apexinnovateapps.com? Thank you for your understanding. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*