# Authenticator ® App — user reviews > 137 indexed App Store user reviews of Authenticator ® App by MatechMobile Software JSC, rated 4.40/5 from 3,197 ratings. - Source: https://appshunter.io/ios/app/authenticator-app/id6480253221/reviews - App overview in markdown: https://appshunter.io/ios/app/authenticator-app/id6480253221.md - Rating breakdown: 5★ 2,555 · 4★ 173 · 3★ 99 · 2★ 46 · 1★ 324 ## What do users think of Authenticator ® App? Overall sentiment: negative **Pros** - 👍 Reliable and efficient - 🚀 Smooth experience - 🔒 Keeps accounts safe **Cons** - 🐛 Doesn't work as expected - 💰 Not free, charges subscription fees - 🔒 Poor security, unable to log in - 🤖 Difficult to cancel subscription - 🤔 Misleading advertising **Commonly reported bugs** - Camera not working for face scan - Unable to find authentication codes - Codes not working, locked out of accounts **Most requested features** - Add option to cancel subscription - Improve customer support ## Newest reviews (15 of 137) ### 1/5 — Scammer alert! *2026-05-23, version 3.0.1* Do not get app. Doesn’t work and they are just harvesting data and taking money. ### 1/5 — Scam *2026-05-07* This app is a scam. I was billed for a yearly service that I did not authorize. Trying to get a refund now for it. ### 1/5 — Nicht gut *2026-05-07* Keine Empfehlung! ### 1/5 — Don't get app *2026-05-07, version 3.0.1* Cannot delete app and app trying to charge me ### 1/5 — Horrible app *2026-05-06, version 3.0.1* I would give it zero stars if I could. Upon initial launch tried to sell all sorts of unwanted add ons. No obvious way to get past. During use pops up with more sales. Awful app. ### 1/5 — This app sucks *2026-04-25, version 3.0.1* This app is alright when you use an account to sign in on and it sends you code it doesn’t work this website should be shut down! ### 1/5 — Compliqué *2026-04-01* Trop compliqué ### 1/5 — Beuge *2026-03-31* Ça veux pas ce d’installer ### 1/5 — Abzocke Achtung! *2026-03-13* Wie ebenfalls wurde bei mir trotz dreitägigem Probeabo Geld eingezogen. Ich habe am selben Tag noch die App gekündigt, weil ich sie nur einmalig gebraucht hab. ### 1/5 — Billing and functionality *2026-03-11* Due to the regulations in my industry, I was required to utilise the authenticator app at a cost of $50 which is $600 a year which is way too much if you ask me and then they started to build me at 12:99 a week which is $675 a year without notice without telling me without a contract that I can actually look at. That’s why I’m writing the review here. Hopefully someone will help me. I have written to them and their billing and absolutely nothing has come up except do I want to refund or do I want to cancel? Well I’m not allowed to cancel. I have to have this app and I believe that’s why they’ve ticked on this extra $75 a year. With the number of clients that’s gonna be a lot of money okay? Next when I use the app on my work service it is not fully functional. It shuts down my logon every so often every 30 to 40 minutes. Again and every time I logon it sends an email saying that someone has logged on to my account. If that’s you don’t bother but the thing is it’s a constant battle between turning it back on and having to message on my email goes on all day the other thing is the actual site used to have a lovely colours that were vibrant and now it’s all very flat 2-D and dull buttons and stuff like that so it is made it look worse. It might be safer but it’s made all it does is log you in with your details and sometimes it doesn’t work and you have to log off or you have to leave the tab and you have to repeat the login process until it gets it right I think we should have somewhere we can liaise with and this is as close as I have gotten at this stage to getting the help. I need to answer why I’m being charged more. Basis, because I do not want to be charged on a weekly basis for anything and they’ve and I wanted the monthly basis only I feel as if I’m being controlled by Apple that I have a charge being made to my account I have to look at Apple every week seeing that charge that notice of a or wrong so if someone doesn’t help me with this and help me get my monthly charges, I was advised initial then I’m not going to be able to take this review down. It’s really important. Somebody helps me and put me in touch with whoever the company. It’s whoever is application and get it to work for me in the billing sense and help me understand why they keep logging me off. Anyway, that’s it for now. **Developer response:** Hello, I understand the frustration and exhaustion you're experiencing. No one wants to pay a large fee for a tool but receive a poor and opaque payment experience. We've reviewed the performance issues you reported, and you can download the latest version 3.0.1, to try it out. It's a significant improvement over the previous version 2.6.1. We look forward to receiving further feedback in the future to make even better improvements. ### 1/5 — NO …..such thing ……….as a FREE TRIAL *2026-03-11* Buyer beware ### 2/5 — Keeps trying to charge after canceled subscription *2026-01-30, version 2.6.1* I canceled my subscription 1 day or 2 days after i bought it and its still trying to charge me 11$ anyone have a fix or same issue?? ### 1/5 — Disappointed *2026-01-25, version 2.6.1* Can’t cancel free trial & have already been charged even though I can’t use the app for what I needed it for ### 4/5 — Y *2026-01-23, version 2.6.1* Y ### 1/5 — Cobro injusto *2026-01-14* Me han cobrado injusto un año de suscripción, cancele y no le regresan en dinero, la atención al cliente nunca responde, he dejado mensajes y no tengo respuesta ## Most critical reviews (10 lowest-rated) ### 1/5 — A rip off *2026-07-31* All out there don’t use this App it’s a total Scam ### 1/5 — Review 7/28/26 Ann *2026-07-28, version 3.1* Too hard to figure out how to begin! ### 1/5 — Can’t find how to easily cancel subscription *2026-07-21, version 3.1* It didn’t address my issue and I want the subscription cancelled and can’t find it . It easily popped up when I was trying to do an authentication which didn’t even work ### 1/5 — Kostet *2026-07-17* Hab mein Handy gewechselt. Neue App installiert auf iOS, soll ständig Abo abonnieren. ### 1/5 — What the heck?! *2026-07-15, version 3.1* This app is awful! Not user friendly in the least. ### 1/5 — Not Free *2026-06-21* So very disappointed. Type in free app and tells me 3 day use then get charged $12 there after. That's misleading ### 1/5 — Authenticator App *2026-06-12, version 3.1* Scam ### 1/5 — Doesn’t work *2026-06-01, version 3.1* This app took money immediately from my account despite a 7 day trail period. It then didn’t work! Useless. How do I get my money back? ### 1/5 — Horrible. You can’t delete the app. *2026-05-28, version 3.1* Horrible ### 1/5 — Authenticator *2026-05-28, version 3.1* Cancelling is an arduous maddening task. Terrible. ## Most praised reviews (10 highest-rated) ### 5/5 — It’s okay *2026-05-31* The only problem I’ve have had using this app is the bar at the bottom of the screen when I’m on the vpn stops me from pressing buttons. ### 5/5 — No *2026-05-28* No good ### 5/5 — Ganiu *2026-02-17, version 2.6.1* Yeah ### 5/5 — Raz *2026-02-08, version 2.6.1* Bnu ### 5/5 — Need six numbers code *2026-01-14* Good ### 5/5 — Flailing *2025-10-11, version 2.4* Help me out love app ### 5/5 — 很好用 不用学习就直接使用 *2025-09-19, version 2.4* 感觉不需要说明书的app才是好app ### 5/5 — Amazing *2025-09-04* Thank you for your, Services and Support. I appreciate. **Developer response:** Dear Andres gcldttlcltxktxmgctzkrxtl. Thank you for your positive feedback! We’re thrilled to hear you’re enjoying the app across all your devices. If you have any further questions or suggestions, feel free to contact us at contact.matechmobile@gmail.com. We appreciate your support! ### 5/5 — Star98 *2025-08-16, version 2.3* Amazing service! ### 5/5 — DO NOT GET THIS APP *2025-08-06, version 2.3* This app is so annoying. Every time I try to access my codes it pops up with an ad promoting their services that I neither want or need. There’s also a limit to how many accounts you can have with them. Sounds like they’re trying to monetize safety which is free with literally everyone else. I’d give it zero stars if I could but this is the only way people can see this review --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*