# Authenticator App ‧ — user reviews > 84 indexed App Store user reviews of Authenticator App ‧ by Normal Vector, rated 2.50/5 from 1,134 ratings. - Source: https://appshunter.io/ios/app/authenticator-app/id6502765078/reviews - App overview in markdown: https://appshunter.io/ios/app/authenticator-app/id6502765078.md - Rating breakdown: 5★ 387 · 4★ 30 · 3★ 17 · 2★ 45 · 1★ 655 ## What do users think of Authenticator App ‧? Overall sentiment: negative **Cons** - 🚫 Not the official Microsoft Authenticator app - 💰 Deceptive pricing and subscription model - 🤔 Unintuitive and confusing setup - 🙅‍♀️ Lack of instructions and support - 🔒 Potential security and privacy concerns **Commonly reported bugs** - App not working as expected - Subscription issues and inability to cancel ## Newest reviews (20 of 84) ### 1/5 — Only wants your $$ *2025-03-30, version 1.1* I can’t even scan the QR code to set up my college account because they want me to pay first. Guess I don’t need it that badly! ### 1/5 — Horrible customer service! *2025-03-30, version 1.1* I accidentally chose the wrong Authenticator and Apple Pay charged my card. I immediately realized it and canceled the subscription but Apple Pay won’t give me my money back. Terrible!! ### 1/5 — Impossible to access & use *2025-03-28, version 1.1* That’s it! ### 1/5 — SCAM DO NOT SUBSCRIBE *2025-03-27, version 1.1* microsoft authenticator does NOT require a subscription. this is a third party app thats only goal is to scam you of money. PLEASE DO NOT DOWNLOAD ### 1/5 — Terrible App *2025-03-27, version 1.1* No instructions whatsoever on how to use it. Surprised that Microsoft would market this product. ### 1/5 — Jill *2025-03-26, version 1.1* Not working at all ### 1/5 — Problems with the code scan *2025-03-26, version 1.1* Very difficult app!! Doesn’t work and I have been tried many times! ### 1/5 — Subscription *2025-03-25, version 1.1* This app is garbage. Downloaded and inadvertently subscribed at $49.99/yr. Tried to immediately cancel but will not refund my money. Horrible customer service and experience ### 1/5 — No access *2025-03-25, version 1.1* Cannot establish ### 1/5 — Inappropriate upselling *2025-03-24, version 1.1* Tries to force your personal account into a subscription. I am using a corporate account and the attempts to force a subscription is making things very hard to set up. ### 1/5 — Nonconsentual *2025-03-19* My go daddy email account is forcing me to add two factor. I download the app and start trying to figure it out. So far, every time I try to do something it prompts me to upgrade to pro. Won’t let me continue without the $50 annual plan. Then, less than three minutes after I download the app, it asks me for a review. Based on my experience so far, I hate everything about it. **Developer response:** Hello, I am your dedicated support consultant - thank you for your feedback. Our goal is to provide you with a safe and reliable service. Subscription fees help us maintain and improve the application to ensure you get the best experience. Our subscription includes advanced features such as two-factor authentication, quick security setup, and more. For more details, please visit our [Subscription Page]. Thank you for your understanding and support. ### 1/5 — Predatory Practices *2025-03-19, version 1.1* This app pays to appear first in search above a legitimate free app, and hides the fact that they charge $50 upon install. Scam. ### 1/5 — Bradley *2025-03-18, version 1.1* I mistakenly downloaded the app and was charged for it. Within minutes I cancelled the subscription and requested a refund. I have been waiting for a resolution for 6 weeks, they are unresponsive ### 1/5 — DO NOT DOWNLOAD THIS APP save you $50 *2025-03-18, version 1.1* Just read show all the review on how this app scams you. I accidentally hit the purchase as the app is confusing and cancels with in minutes and could not get a refund. Apple should be held accountable since it’s in their App Store save your money ### 1/5 — RIP OFF. THIS APP IS A FRAUD!!! *2025-03-16, version 1.1* DO NOT DOWNLOAD THIS APP. They end up charging $49.99 for a completely useless subscription. BE CAREFUL, DO NOT DOWNLOAD!!! ### 1/5 — I want my money back! *2025-03-15, version 1.1* My email was shut down and I was forced into dealing with you before I could have access to my email account. I gave you $49.99 and still can’t access. I want out and will appeal to my bank to not pay you. This is very complicated and not a good place for everybody. ### 1/5 — Misleading App - Feels Like a Scam! *2025-03-15, version 1.1* I downloaded this app by mistake because it came on top of my search for Microsoft Authenticator and its prominent ad (Authenticator for Microsoft) closely resembles the legitimate, free app I was looking for. I didn’t notice the middling rating at first, and unfortunately, I purchased it before realizing my error—within a minute. When I tried to cancel the purchase immediately, It wouldn't let me. I then tried to get a refund through the App Store, and I was told I was “not eligible” for a refund. I appealed again to App Store and it refused again. This feels like an intentional trick to mislead users into buying something they don’t want. I wouldn’t be surprised if many others have fallen for the same deception. If it were possible to give zero stars, I would have given it to this app. The App Store should not allow this kind of misleading practice, as it damages their own reputation too. If you’re considering downloading this app, Don’t! It’s not worth the money, and their refund policy (or lack of one) is highly questionable. I’ll be reporting this and hope action is taken to prevent others from getting tricked the same way. ### 1/5 — Fake app *2025-03-12, version 1.1* Not the real Microsoft app ### 1/5 — THIS IS A SCAM *2025-03-11, version 1.1* This is a scam, this is not the Microsoft Authenticator the services it is “charging” for are free. There is no option to use this app for free and this should never have been put on the App Store let alone as a PROMOTED TO THE TOP OF THE PAGE. Get it together apple. ### 1/5 — Scam *2025-03-11, version 1.1* This app is a SCAM steals 50 from you and apple wont refund the money even though I tried right after it accidentally downloaded. App does not work at all as an Authenticator app zero stars ## Most critical reviews (10 lowest-rated) ### 1/5 — Scam *2026-08-19, version 1.2* This app charged me when I didn’t intend to. Then they denied me a refund, even when never using this app. I DO NOT RECOMMEND! Now seeing I am not the only one who has had this issue ### 1/5 — Why pay for something you force me to use? *2026-01-19, version 1.2* We pay for 360 for my company and now to log in you want $40.00 each a year. Ridiculous! ### 1/5 — Scam app *2025-10-13, version 1.2* Not the legitimate Microsoft Authenticator. Should be removed from App Store ### 1/5 — Scam *2025-08-28, version 1.2* I am obligated to use the Authenticator app to be able to open my Microsoft computer in my home using company VPN. And for that I will be charged $49 per year, for a mandatory security step that I don’t even care if it’s available or not. ### 1/5 — Extortion *2025-07-22, version 1.2* This forced whirligig is monopoly and worthless for the subjected user ### 1/5 — Trap *2025-07-17, version 1.2* Be careful. It happened to me as well. Just sent them a email stating I didn’t authorize the purchase. It goes straight to it, without a warning ### 1/5 — SCAM *2025-05-16, version 1.2* It’s not Microsoft Authenticator if that’s what you’re looking for. ### 1/5 — Deceptive App and No Refund! *2025-04-16, version 1.1* I was searching for the Microsoft Authenticator app, and this “Authenticator App” showed up at the top of the search results with a 2.5 average rating. Unfortunately, I didn’t realize it was the wrong app until after I accidentally purchased the annual subscription. Many other users have reported this app as deceptive, and I wish I had seen those warnings sooner. When I tried to cancel and request a refund, Apple refused. I have not used this app at all, yet they still won’t refund my money. This app feels like a trap. Be very careful and double-check before downloading. I would give it zero stars if I could! Updated Review: Still One Star Weeks after I posted my original review warning others about this app, I received a generic response from their support team that offered no actual help or accountability. Instead of addressing the deceptive nature of how this app appears in search results or offering any path to a refund, they just repeated that all purchases require user authorization and that I should be more careful next time. That’s not support — that’s deflection. I still have not used this app at all. Apple refused my refund, and the developer clearly isn’t interested in resolving the issue either. This feels more like a trap than a legitimate service. If you’re looking for Microsoft Authenticator, this is not it. Be careful and double-check before you end up in the same situation. ### 1/5 — Nonconsentual *2025-04-15, version 1.1* Edited to add: After submitting a negative/1 star review, the developer keeps spamming me trying to sell a subscription to the app that I hate. Now I hate it even more. My go daddy email account is forcing me to add two factor. I download the app and start trying to figure it out. So far, every time I try to do something it prompts me to upgrade to pro. Won’t let me continue without the $50 annual plan. Then, less than three minutes after I download the app, it asks me for a review. Based on my experience so far, I hate everything about it. ### 1/5 — Not working *2025-04-03, version 1.1* It doesn’t let me log in to my email for work, so frustrating ## Most praised reviews (1 highest-rated) ### 2/5 — Confused *2025-02-15, version 1.1* Very hard to understand how to use this app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*