# Authenticator: MFA & 2FA — user reviews > 23 indexed App Store user reviews of Authenticator by Level Clash Apps S.L., rated 3.50/5 from 190 ratings. - Source: https://appshunter.io/ios/app/authenticator-mfa-and-2fa/id6612031858/reviews - App overview in markdown: https://appshunter.io/ios/app/authenticator-mfa-and-2fa/id6612031858.md - Rating breakdown: 5★ 105 · 4★ 12 · 3★ 5 · 2★ 1 · 1★ 67 ## What do users think of Authenticator? Overall sentiment: negative **Pros** - 👍 Easy and simple to use - 👍 Keep your codes near **Cons** - 🤥 Misleading app name (mimics Authy) - 💸 Unexpected subscription charges - ❌ App is not free as advertised - 🚫 Forced payment pop-ups - 🗑️ Erased connected apps after update - 🔒 Lost access to important accounts - ❓ No clear way to cancel subscription - 📧 Unresponsive or suspicious support email - 📉 Funds could not be moved back - ❌ App doesn't work after payment - 😠 Annoying free trial pop-ups - 💸 Charged for unwanted subscription **Commonly reported bugs** - App won't open after payment - Connected apps erased by update - Lost access to important accounts due to app deletion - App declines correct entries - Funds inaccessible ## Newest reviews (11 of 23) ### 1/5 — Failure *2025-05-14* Multiple attempts despite correct entries but declines!!! No success as yet ### 1/5 — Scam *2025-05-13* They deleted my account and now I don’t have access. The email for support does not seem legit and they want to charge $6 weekly ### 1/5 — Deleted key account connection *2025-05-12* I lost access to an extremely important app because they deleted the connection. Now I can’t login to an app that literally controls my business. For support there is a random Gmail account. Need help asap ### 1/5 — Forced to use this *2025-05-07* Forced to use this app. Not even free, tries to scam you with a subscription. 1 star. ### 1/5 — No help *2025-04-02* Do not use this. It is expensive and if you get in trouble, they are of no help. My funds could not be moved back to my bank. I lost that money. ### 1/5 — Steer Clear *2025-02-26* This app is not Twilio Authy, the name brand of MFA, though it pretends to be. On top of that, there is an attempt to get you to subscribe to a $7 a WEEK subscription. All of the features of this app can be found in other, more reputable sources for free. ### 1/5 — SCAM FOR MONEY *2025-01-08* I downloaded this app thinking it was another 2FA Authy app. I immediately emailed them through their contact info asking to cancel my subscription. They still have not responded and it’s been 4 weeks. I’m being charged $6.99/weekly for an app I mistakenly downloaded. ### 1/5 — SCAM, with no way to cancel subscription via App Store. *2024-12-30* The title basically says it all. The support email offered isn’t an auto reply and won’t give you an option to cancel immediately. Also it changes you $6.99 per week. Be cautious using this app. ### 1/5 — Bad *2024-12-03* App won’t open. It took my payment but doesn’t work. **Developer response:** Hi, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We want you to know that the issue you mentioned has already been fixed, and we appreciate your patience. Wishing you a wonderful holiday season! Best regards, ### 1/5 — Annoying pop up *2024-12-01, version 1.1.0* Maybe stop making the free trial thing pop up every time I enter and exit this app? It’s annoying as hell, not the way to get someone to pay for a subscription ### 1/5 — Abo-Trick *2024-10-09* Mir wurde einfach Monats-Abo abgebucht ## Most critical reviews (10 lowest-rated) ### 1/5 — Took my codes away with no notice or anything? *2026-08-24* I remember using this app for codes for an app I had and I remember one day getting logged out of the app I used the codes for and when I went to go to get my codes the entire app category vanished, not only did I lose my codes but my entire account. Don’t use if you value your time, money and your account. (P.S. I contacted the support and got nothing, wrote an email and got no response, the app entirely is tacky and genuinely a mess. ### 1/5 — Do Not Buy *2026-06-06* This is a joke no directions explained ### 1/5 — Not the official authy app *2025-12-03* Not the official authy app ### 1/5 — Not free *2025-11-09, version 1.1.1* Terrible app terrible devs ### 1/5 — Cancellation Request *2025-09-02* Emailed cancellation request 60 days ago. Still getting charged. **Developer response:** Hello. Thank you for your feedback regarding our subscription model. We understand your perspective on the types of plans we offer. Our goal is to provide a structure that allows us to continuously support the app, develop new features, and deliver a high-quality experience. We are always reviewing our subscription offerings, and we will certainly take your comments into consideration for future planning. We appreciate you sharing your thoughts. ### 1/5 — Terrible *2025-07-02* This worked once and never worked again. ### 1/5 — It was free but then not free *2025-06-27* The app was free. But then it forced me to pay. Otherwise I could not get to my 2FA codes. Once I paid, my 2FA codes are missing. ### 1/5 — Updated app and list all info *2025-06-11* The newest update erased my connected apps and now I can’t login to my work accounts because of this app. Garbage, don’t get it! ### 1/5 — Pop up *2025-06-06* How is this free? It keep s blocking me with pop up to subscribe? ### 1/5 — Misleading and Predatory app *2025-05-23* This app mimics a well known free authenticator and tricked me into a paid subscription. It is misleading and predatory ## Most praised reviews (2 highest-rated) ### 5/5 — Easy and simple *2025-02-09* Like the app, very easy to use and keep your codes near. 👍 ### 2/5 — Shady App *2025-01-18* Feels very shady to title yourself ‘Authy’ for no clear reason other than for people to download your app believing it to be the actual Authy app. That’s exactly what I want from my authentication app - shady behavior. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*