# Authorize.Net — user reviews > 64 indexed App Store user reviews of Authorize.Net by Visa Inc., rated 2.40/5 from 256 ratings. - Source: https://appshunter.io/ios/app/authorizenet/id453104966/reviews - App overview in markdown: https://appshunter.io/ios/app/authorizenet/id453104966.md - Rating breakdown: 5★ 66 · 4★ 21 · 3★ 10 · 2★ 23 · 1★ 136 ## What do users think of Authorize.Net? Overall sentiment: negative **Pros** - 👍 Easy to use (for some) - 💡 Can process credit cards - 👍 Works on phone, tablet, laptop **Cons** - 🐛 Crashes frequently - 🐛 Shuts down during payments - 🐛 App does not open - 🐛 Constantly disconnects/logs out - 🐛 Card reader issues - 🐛 No customer support - 🐛 Outdated design - 🐛 Lacks functionality - 🐛 Inaccurate information - 🐛 Difficult to work with - 🐛 Not user-friendly - 🐛 Expensive card reader - 🐛 Connectivity problems - 🐛 Manual entry required - 🐛 Slow performance - 🐛 Unreliable **Commonly reported bugs** - App crashes after charging a card manually - App does not open on iPhone XS - App signs out after 2-3 minutes - Card reader works 1% of the time - App shuts down when taking card payment or printing receipt - App does not work with iOS 17 - App stops working after phone update - App does not show unsettled, pending, or settled activity - Card reader needs to be 100% charged to work - Bluetooth interference issues with card reader - App crashes when trying to download inventory template - Settings do not function - Requires multiple logins per transaction - Catalog management page does not work - Cannot navigate to ad page - Constantly logs out, especially at events - Cannot create a catalog to avoid manual entry - Forgot password button missing - No way to see invoices or pending transactions - Card reader never connected - App displays no content, all blank - App shows no account details - Cannot enter amount to process on iPhone X - Login and password work on computer but not app - App has too many small buttons, hard to navigate - Cannot edit catalog online - Cannot delete catalog information - App freezes when looking for firmware updates - Selection list for readers is empty - Frequently logs out - Hard time connecting to card readers - Fails transactions when card is fine - Home swipe-up overlays number pad on iPhone Xs - App functions not intuitive - No delete option for sales items - Bulk upload is a joke - Cannot upload CSV - Keeps giving error messages, cards not going through - App won't let you capture transaction without invoice number, but no field for it - App glitches and won't launch **Most requested features** - Update app for iOS 17 compatibility - Add all website functions to the app - Improve card reader reliability - Provide better customer support - Allow editing/deleting catalog items online - Add dark mode - Enable receipt printing - Improve login persistence - Add invoice number field - Allow manual entry of CCV - Add customer name field - Enable receipt sending via text message - Show daily sales totals - Add graph charts for YTD/MOY - Provide notifications for website purchases - Allow setting up zero-amount donation items with variable amounts - Require custom fields for transactions (address, phone, email, invoice number) - Add billing address option - Improve UI/UX design - Add Touch ID security - Allow bulk upload of products/services - Enable printing of product/service lists - Improve photo uploading for products - Allow capturing transactions without invoice number - Add option to scan credit cards ## Newest reviews (16 of 64) ### 1/5 — INACCURATE INFO *2022-07-26* Each time I launch the app it notes that it is the most current information however it is not communicating any activity in process. Meaning anything that has been initiated that is unsettled, pending, or settled indicated on the website portal is not indicated in the app. I have deleted the app and reinstalled logged in again nothing seems to correct the situation. I would definitely love to have the two in sync with one another as they have been in the past which would immediately allow me to give a five star rating. **Developer response:** Hello there, We are sorry that you are having issues! Please give our 24/7 support number a call at 877-447-3938, and they will be able to help troubleshoot the situation. They look forward to hearing from you! -Authorize.net Client Care ### 1/5 — So many issues, it’s hurting our business *2022-07-16* This app along with the card reader they sell for mobile transactions has been quite difficult and kind of more of a pain than it’s worth. When it works it’s fine but 3/4 times there is an error of some sort usually from the card reader. We’ve spent hours with their support team who basically told us that the card reader needs to be 100% charged at all time for it to work properly… not very mobile for a mobile card reader. They also only warranty the card reader for 30 days, even though it’s $130. We’ve talked to other merchants with Shopify which uses the same card reader that’s $50 and works well. They also told us that our main problem with connectivity was that other Bluetooth devices may be interfering and that we need to ask people around us to turn their Bluetooth off! Really?! When we are at events of course other people will have card readers and Bluetooth on. There’s seem to work so why not ours. **Developer response:** Hello! Thank you for the feedback in regards to our app. We will make sure to forward this feedback over to our engineers to review! We appreciate your time, and we hope you have a great rest of your day. -Authorize.Net Customer Support ### 2/5 — Not very good *2022-06-27* Crashes all the time. If you try to download the template for inventory you get stuck on that page, only way out is the close the app. There’s no way to download the template. Should be able to download to PC or laptop and them upload. **Developer response:** Thank you so much for the feedback! We will make sure to get this sent over to our engineers. If you need any assistance or training with our mobile app, please contact our 24/7 support line at 877-447-3938. Thank you for your time, and we hope you have a great rest of your day! -Authorize.net Client Care ### 1/5 — Dog poo *2022-06-09, version 3.7.6* This is single handedly the worst operating system I’ve ever used, half of the “settings” don’t do anything. I have to log in several times for each transaction regardless of the “remember me” option at login. I wish zero 0 stars were possible cause this is absolute garbage” ### 2/5 — Nice Try *2022-04-20* I find this a very difficult app to work with. I have attempted to enter data under the catalog management page. It does not work. It doesn’t allow me to go to the ad page on any of the categories departments or items. I’ve use the chat function and called support. No one seems to have an answer. It would also be very helpful if this app was able to scan the credit card in as others do. **Developer response:** Hello there! We appreciate your feedback and are always looking for ways to improve our app. We will make sure to get this directly over to our engineers to review. Thank you for your time, and we hope you have a great rest of your day! -Authorize.net Client Care ### 1/5 — Lacks functionality + efficiency *2022-03-14* : it constantly logs me out which is frustrated when I’m at an event and there is a line of customers. If im only using the tablet or phone for transactions (meaning I’m leaving the app open) then it should perform efficiently and it doesn’t. Having to log back in is time consuming when I have customers in front of me. as a merchant i should be able to create a catalogue so I don’t have to constantly physically enter a product name and corresponding price. This is also time consuming. Needs lots of improvements! **Developer response:** Hello Jamie, Thank you for the feedback! We are always looking for ways to improve our app, and we are sorry for the frustration you have faced with it. We will make sure to get this feedback over to our engineers for review. Thanks for your time, and we hope you have a great rest of your day! -Authorize.net Client Care Support ### 1/5 — Horrible app *2021-12-06, version 3.7.6* I would rather use my old slide imprint machine to do credit cards. Where is the forgot password button? ### 1/5 — Dated as F! *2021-11-15, version 3.7.6* No way to see invoices or pending transactions. Not sure why there is even an app? It has zero utility! ### 1/5 — DO NOT USE!!! *2021-11-15, version 3.7.6* When I was originally contacted by the sales representative I was told that my funds will be processed and deposited the next business day IProcessed a payment on 9 November it is now 15 November’s and I still have not got my $546 payment can’t get anyManagers or supervisors or even the sales representative that pitched such amazing deal to me to call me back I have been calling for days I am ready to contact an attorney in regards to this I feel like they are scammers and I highly suggest you do not use this company ### 1/5 — Stay away! *2021-11-15, version 3.7.6* App doesn’t work from day one. Card reader never connected. ### 1/5 — Horrible, clunky, bad support *2021-10-22, version 3.7.6* Horrible, clunky, bad support. ### 1/5 — Expected more *2021-10-03, version 3.7.6* From a company that I pay annually and per transaction. Not motivating to remain a customer. Exploring alternatives. ### 1/5 — Worst app for payments *2021-09-05, version 3.7.6* This is hands down the worst app for taking mobile payments. Card reader doesn't connect and it's the one that authorize.net recommended. ### 1/5 — What’s the point to install the app if you can’t see transaction history *2021-07-28, version 3.7.6* When I login to my account in the app, you DON’T see any information about my account. What’s the point to install the app? Worst app I have ever used! ### 1/5 — App crash continuously *2021-07-16* Today I downloaded, enter was easy, I give the ok to the terms and conditions... but it crashes constantly. I can’t get to know the complete app because it keeps shutting down, I already uninstalled and reinstalled again and it keep doing the same think. **Developer response:** Hello Charly, We apologize you are experiencing some issues with the mobile app. Please reach out to our 24/7 support at 877-447-3938. Our agents would love to help you troubleshoot the issue. Thank you for your time, and our agents look forward to hearing from you. -Authorize.Net Customer Support ### 1/5 — Always end up processing manually *2021-07-01, version 3.7.6* I can never seem to get the device to connect. it says connected but it doesn’t register. I have to enter everything manually! so frustrating that I have to pay more for this. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible *2024-08-27, version 3.7.6* Nationalbankcard and paysfe are horrible ### 1/5 — WouldBe better *2024-07-25, version 3.7.6* Would be a useful app if it had all the functions of the website ### 1/5 — Does not work *2024-03-19, version 3.7.6* This app does not work ### 1/5 — Horrible *2024-02-22, version 3.7.6* Card reader works 1% of the time and there is no customer support for either updates or new readers. I only use this service because of the bank I’m with. ### 1/5 — Shutdown *2024-02-03, version 3.7.6* The app keep shutting down when you take a card payment. If you try to print a receipt same thing shutdown ### 1/5 — The app does not work with iOS 17. Please update the app. *2023-11-24, version 3.7.6* Please update the app. It does not work with the current iPhone iOS. It crashes after you charge a card manually. ### 1/5 — App does not even open for me *2023-11-17, version 3.7.6* I’m one a iPhone XS and can’t even open the app we use this to collect payments from work has been nothing but a head ache every step of the way ### 1/5 — Trash *2022-12-30, version 3.7.6* Trash ### 1/5 — Help *2022-09-17, version 3.7.6* I have an iPhone 11 Pro Max and I downloaded the app but the app won’t open. ### 1/5 — Stopped working *2022-08-11, version 3.7.6* Stopped working after I updated my phone and didn’t offer any solutions on the app after refusing to let me log in. Just says no, leaving me looking dumb in front of customers having to call in for payment. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2024-08-07* I don’t know why people are leaving bad reviews? This is the best you can get for free service? I am a website developer, I seen to see that this app have everything that we need from credit card processing to online transaction. ### 5/5 — CEO *2021-06-12, version 3.7.6* Good, easier to use on the phone…. ### 5/5 — Love you guys!!!!! *2020-03-22* We recently changed to your company about a month ago. Your employer who set up the account with us was very professional and respectful to us. So far everything has been good **Developer response:** Hello! Thank you for your feedback and rating, we appreciate your business! Keep in mind if you ever need assistance we are available 24/7 at 877-447-3938. Have a great day! -Authorize.Net Customer Support ### 5/5 — Love it *2018-12-21, version 3.6* But i wish we will get more features with better design ### 5/5 — Works as it should *2018-05-09, version 3.4.1* Great app I do recommend this to anyone needing cc billing ability outside the office ### 4/5 — Could improve a lot *2019-05-19* As a non-profit we collect donation and seat reservations at events. For donations, it would be nice to setup an item with zero amount but allowed to enter a variable amount when selected. Right now we have to add a Quick item, type Donation and then amount. It add so much time if you have to process 200 people. I would like to echo the comment of another reviewer - we want to require certain things for transactions - address, phone, or email. It would be nice to have a custom field where we could enter an invoice or pledge number. **Developer response:** Hello! Thank you for providing valuable feedback regarding our app. I will pass on these details to our app developers. Thank you for being part of Authorize.Net! -Authorize.Net Customer Support ### 4/5 — Using phone App Without Reader (iPhone 7 plus) *2019-03-21* This app is good as long as you don’t care if you have the billing address of the card. We service locations and use the shipping for the services location but there is no option to enter the billing address. The other problem is, when I contacted customer service to direct me to the “Shipping Field” I was told the phone app doesn’t have the option, which I found on my own by turning on the options in settings. I then told the customer service rep” by online Acct customer service” they should not this for the next customer asking the same question. Overall, the app serves its purpose! **Developer response:** Hello, Thank you for taking the time to rate our app and provide feedback! We appreciate your time and will be sure to pass this information on to our development team and agents. -Authorize.Net ### 3/5 — Clunky but effective *2020-12-14* It’s a little hard around the edges aesthetically, but that’s the worst. Functionally it’s sufficient, but a little lag over cellular is expected. I do like that I can use my phone, tablet, or laptop to complete transactions. The reader options leave a lot to be desired, and are over priced IMO; especially when manually entering the info is as easy as a few keystrokes. I don’t know what the cost to transact is, as I am an employee and just use the app, but if it doesn’t charge I would give it 5*’s **Developer response:** Hello! Thank you so much for your feedback on our mobile application. We take feedback very seriously, and we are always trying to improve our products. Please know we are here for you, and you can reach out to us at 877-447-3938 if you have questions or concerns. -Authorize.Net Customer Support ### 2/5 — Always Disconnects *2023-01-14* This is a frustrating app to use as it signs you out after 2-3 minutes of use. Having to log in and reconnect to the reader every time you want to ring a sale causes unnecessary delays. **Developer response:** Hello there, Thank you for the feedback! We sincerely apologize for the frustration this has caused. We will make sure to get this feedback over to our engineers. If you need any assistance, please make sure to call our 24/7 support number at 877-447-3938. Thank you for your time! -Authorize.net Client Care Support ### 2/5 — Connection *2022-11-07* Would be a great tool if a little work was put into it. Connection works great some days then other days I can’t get it to connect. It may say connected but then I try to run a card and it says “no reader found”. Pretty embarrassing standing in front of a customer and my equipment that I pay dearly for does not work. **Developer response:** Hello there, We are very sorry to hear the frustration you have faced with our application. We have 24/7 support at 877-447-3938, and an agent would be more than happy to look through the issues you are having. They look forward to hearing from you! -Authorize.net Client Care Support --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*