# Auto & Home at The Hartford — user reviews > 57 indexed App Store user reviews of Auto & Home at The Hartford by The Hartford Fire Insurance Company, rated 3.48/5 from 734 ratings. - Source: https://appshunter.io/ios/app/auto-and-home-at-the-hartford/id366806424/reviews - App overview in markdown: https://appshunter.io/ios/app/auto-and-home-at-the-hartford/id366806424.md - Rating breakdown: 5★ 333 · 4★ 112 · 3★ 47 · 2★ 59 · 1★ 183 ## What do users think of Auto & Home at The Hartford? Overall sentiment: negative **Pros** - 🚀 Quick access to insurance info - 👍 Easy to navigate - 👍 Convenient payment options - 🔒 Secure app **Cons** - 🐛 Buggy login and payment process - 🐛 Frequent crashes and freezes - 🐛 Unresponsive app - 🐛 Outdated and not user-friendly UI - 🐛 Inconsistent performance **Commonly reported bugs** - Login screen freezes - Payment processing issues - Inability to access account information - Compatibility problems with newer iOS versions **Most requested features** - Improved login and payment experience - Optimized app performance - Modern and intuitive UI design - Support for Face ID/Touch ID - iPad version of the app ## Newest reviews (15 of 57) ### 2/5 — The Hartford APP…? *2024-08-27* 2 Stars because I’m no longer sure that this app is functional. I also need to go to the website because this app freezes everywhere I click? So sad. It also appears that the App has not been updated since 2017…!? Is that correct? I’m so confused. Standing by for your reply should the app be functional; if not - please delete it. Still a Loyal customer. ### 2/5 — Cannot log in from iPhone *2024-07-10* Repeated attempts to log in using this app but the login screen fails to display. Tried to reload this app twice but it still does not open the login screen. I now have to open a web browser on my iPhone to access The Hartford ### 2/5 — Can't login! *2024-05-31* I wasn't even able to use the app. When I clicked the LOGIN button, it hung up the app, so I wasn't able to do anything. Really frustrating coming from the Allstate app where everything worked smoothly and I was able to save my ID cards to my Apple wallet. I guess you get what you pay for. 😩 ### 2/5 — It doesn’t work *2024-04-13* The app is highly buggy, at least on iOS. Clicking on login takes me to a blank page that never refreshes. It’s been this way for over six months. I’ve even deleted the app and reinstalled, but the problem persists. What good is an app that a customer can’t access? ### 2/5 — Terrible app - not user friendly *2022-08-23, version 2.4.5* This app is the most frustrating insurance app I have ever used. Every time I login it forces me to reset my password because they’ve “consolidated all my accounts.” And after jumping through those hoops to login, it asks for my policy number before sending an error that it doesn’t recognize the number I paste into the input box. ### 4/5 — Issue with this app *2021-08-28, version 2.4.3* Had no problems with this app until now. Made a payment got an error message with instructions to move to closer to a Wi-Fi area or something like that. Wound up paying TWICE! Thankfully I had enough in my account to cover it. ### 2/5 — Off to a bad start *2021-06-17, version 2.4.1* Opened the app, and stuck on the "Your app has been updated" splash screen. It won't scroll, won't go away. That's it, all I can report right now. ### 2/5 — Fix face id *2021-03-16, version 2.4.1* REVISED REVIEW: I am able to log in now, but only if I do not select “enable Face ID.” When enabling Face ID at login, a warning message appears. Tapping “ok” then takes me back to the login screen. ORIGINAL REVIEW: This latest update has rendered the app unusable. Even after resetting password, as instructed, I successfully logged in. Then the ‘reset your password’ screen appears again. Infinite loop. ### 2/5 — Consistently Inconsistent *2020-12-31, version 2.3.9* I recently deleted and then added back the app to make sure I had the most recent version. When trying to log in,I get the spinning sprocket for minutes & minutes & minutes. I’ve turned my phone off/on to no avail. Geez guys it’s virtually 2021, apps ain’t rocket science; spend some money & get some professionals on it please. ### 4/5 — Easy to use app *2020-10-29, version 2.3.8* Good easy to use app. My only this is when you go to pay, the feedback tab is blocking part of your balance. ### 2/5 — New problems not seen before *2020-10-21, version 2.3.8* Had to input new password and credit card numbers. The app is too small and difficult to use. I also received a message to move my location after inputting my information. It finally worked after a second time. Now I’m betting it will create a duplicate payment. I don’t recall having these issues previously. ### 3/5 — Not so simple *2020-08-01, version 2.3.8* Kept getting hung up on payment screen. Took all information but wouldn’t process when I clicked SUBMIT. Go a msg ‘something wasn’t quite right’ however I had no idea what it was referring to. Tried with credit and debit card and checking account. Same answer. ### 1/5 — Hartford App *2020-07-24, version 2.3.8* One STAR! This app has too many glitches - very frustrating if you want to make a change on any of the information already on file- it gives you errors. Really not user friendly- this app needs to be upgraded. This is not a one time problem- every time I try to use this app it gives me “some kind” of problem. Hope this app gets fixed! ### 2/5 — Need App for iPads Also *2020-07-13, version 2.3.8* I love this app. Only problem is that I do not have a smart phone. I only use this app on my iPad. They do not have an iPad version of this app, only iPhone. Most apps nowdays offer choice of iPhone or iPad versions. Consequently, the iPhone version is hard to read, make out, on my iPad. Please update this app to include iPad version asap! Thanks! ### 1/5 — Roadside is a joke *2020-05-23, version 2.3.8* Not user friendly at all for roadside assistance. You call and its never a real person. Then you’re sent a link - and then you’re sent another link thats not updated. No ETA or any info. Everything is through three different links. “Callback number not found”. A mess. No call back or anything... I’m shopping around for other companies. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible "App" *2024-04-25* Had I know this App was so poorly designed I would have never switched auto policy. This is not a genuine App, but rather just a simple and silly link to Hartford's website. Once this App is opened it takes almost a minute of "processing" to get to the log-in page. Geico and USAA Apps are so much better. Will most likely abandoned Hartford when my new 6-month policy ends. ### 1/5 — Everything is wrong with the useless app *2024-02-10* Where to begin. The UI looks like it’s from 2002. The to log in, says my biometrics is expired so I log in manually. Then can’t locate my auto account, which is appears so common there’s a message on the app about it. For months. Can’t see my payment history, or any billing information, including autopsy or changing payment type. And the biggest, YOU CAN’T ACCESS YOUR AUTO INSURANCE CARD! So if pulled over, or in an accident, I’m supposed to call and wait on hold?? Or email and get it tomorrow??? This is seriously the worst app I’ve ever used by any company. I will switch my auto insurance as any savings is negated by the absolutely worthless app. ### 1/5 — App FAILURE *2023-11-20* I downloaded the app. Entered my information. NOT the first time this has happened!! Whenever I close the app, clear my cashe and open the app again, I am asked to login; however, I get nothing but a White Screen! It takes so long to get the information I want to view that by the time I get anything, I am frustrated, exhausted and embarrassed! Yes, I have checked the box for Face ID. Nothing!! Nothing!! Someone fix this app! ### 1/5 — Hartford *2022-11-09, version 2.4.5* Hey are you aware that it’s broken. This app is a total train wreck. Takes forever to log in and then nothing functions after that. The customer service people tell everyone to just call. Isn’t that backwards now a days. ### 1/5 — Pathetic Excuse for an App *2022-10-27, version 2.4.5* Just switched my insurance to The Hartford through AARP and downloaded the app. Design of the app is amateurish and not very refined. But my main problem is that it won’t let me log in. I put in my user name and password and it just loops and loops forever. Tried it two days in a row with same results. I sure hope the insurance is better than their app development. Get it together Hartford! ### 1/5 — Worst app *2022-09-28, version 2.4.5* Please have your developers use Geico’s app to understand what a good experience feels like. The login process is faulty on this app, and it clearly is not visually updated for IOS16. This app needs a revamp. I just switched my auto coverage to Hartford, I hope this app isn’t indicative of the service I will receive. ### 1/5 — Absolutely Terrible *2022-04-21, version 2.4.5* I’ve been struggling with this app now for several years now…. Slow, not just slow, extremely slow. It seems as though every time there is an ‘update’ the thing gets worse. Please deliver me. I rank this app later of all the online apps I use. The performance is being terrible. ### 1/5 — Don’t get this insurance *2021-01-22, version 2.4.0* Requested a quote in the app for 2 vehicles, for the second vehicle it didn’t recognize the VIN, so I entered year, make, model of vehicle. Received a quote and proceeded to pay, the app requested the VIN again for the second vehicle; I entered and proceeded to pay the quoted amount. The next day I went to download proof of insurance cards and the second vehicle had a bogus VIN. Called and they re-entered the VIN, but said it would cost $40 more. I had already cancelled my other insurance, so I paid. I think this is a scam, you think you have a low price, but you don’t!!! Don’t buy!! ### 1/5 — Terrible app development *2020-12-29, version 2.3.9* For such a well known company, you’d think they would be able to create a more reliable app. The app sporadically closes and making a payment is a crap shoot. Every single time I login and make a payment, I get a “system error” notification. I literally need to log out and back in to make sure my payment went through. Has been this way as long as I can remember. With every update, I keep hoping they fix that issue. For the love of God...PLEASE REDESIGN YOUR APP, it’s terrible. ### 1/5 — Clunky slow and buzzard *2020-12-11, version 2.3.8* How large companies have such awful apps always surprises me. Things like entering a payment the payment date defaulted to a day the system would not accept had to schedule it 2 days in the future. Does not tell you this however tells you that there is a connection error and you need better reception. Rant over sorry all ## Most praised reviews (10 highest-rated) ### 5/5 — Slow Card *2021-02-18, version 2.4.0* 5 star but Being generous. Extremely hard to sync up and Super S l o w, to log on. Good design horrible back end! ### 5/5 — Great app *2020-10-19, version 2.3.8* No problem paying payment on app. Just wish I could have got another C-19 savings. But I have no complaints whatsoever. Costumer Service was also great. ### 5/5 — Easy to use *2020-09-02, version 2.3.8* I like the app. It is easy to navigate. But for some reason, it will not let me turn on the “Touch ID” portion on my iPad. ### 5/5 — Good App *2020-08-31, version 2.3.8* Easy to navigate. ID cards and policy details are easy to see. Balance due and scheduled payments are very easy to see, and it is also easy to make a payment, add a credit card, schedule payments, activate auto-pay, and see payment history. ### 5/5 — Good app *2020-05-23, version 2.3.8* I'm a new user and haven't had any issues so far. ### 5/5 — Car and Condo: *2020-04-18, version 2.3.8* It’s so much easier than going into my email, faster than my computer and convenient. First time using it. ### 5/5 — No issues *2020-03-30, version 2.3.8* I love using the app to manage my policy. I have never had any issues and when I have come across any it’s usually my internet connection. I can easily make payments or make changes without having to contact the service department! ### 5/5 — App Works Great *2020-02-27, version 2.3.8* Ive used the app over the last couple of years and it works great. I can make payments fast and can access all my documents quickly and easily. Great app. ### 5/5 — Good app *2019-11-09, version 2.3.8* I paid my policy payment via a cred card and had no difficulities or questions. This is a very easy app to follow. ### 5/5 — Easy *2019-05-14, version 2.3.5* So easy to use with the information there where you need it, when you need it. It’s just enjoyable to use. If not the top app I’ve used then it’s in the top two --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*