# Auto-Owners Mobile — Payments & policy access 24/7

> Insurance policy management, payments, and claims access. (iPhone/iPad app by Auto-Owners Insurance.)

- Source: https://appshunter.io/ios/app/auto-owners-mobile/id1250194133 (this page in markdown: same URL + `.md`)
- Developer: [Auto-Owners Insurance](https://appshunter.io/developer/1250194132)
- Category: Finance, Business
- Price: Free
- Rating: 4.70/5 from 4,758 App Store ratings · 101 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 24 MB
- Languages: American English
- Released: 2017-07-31
- Data updated: 2026-08-29
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/auto-owners-mobile/id1250194133/reviews.md

## What is Auto?

Stay connected to your insurance anytime, anywhere with the Auto-Owners mobile app. Easily manage your policies, payments, claims and more.

     • Pay your bills
     • Set up and manage automatic payments
     • Request roadside assistance
     • Submit a glass claim
     • Check claim status and view claim documents and history
     • Access your insurance ID cards and policy documents
     • Get temporary proof of insurance for a newly acquired vehicle
     • Manage how you receive documents, including paperless options
     • Update your texting preferences and choose how you receive important alerts

## Key features

- Policy management
- Bill payments
- Automatic payments
- Roadside assistance requests
- Glass claim submission
- Claim status tracking
- ID card access

## What do users think of Auto?

Overall sentiment: negative

**Pros**

- 👍 Clean and intuitive user interface design
- 📋 Easy access to policy documents and information
- 💳 Convenient bill payment functionality
- 📱 Fingerprint/Face ID authentication available
- 🎯 Comprehensive policy management in one place
- 📊 Real-time claim status updates

**Cons**

- 🐛 Persistent login failures and spinning loading screens
- ❌ Only displays auto policies, not all policy types
- ⚠️ Frequent app crashes and freezing
- 📱 Incompatible with older iOS versions and devices
- 🔄 Requires forced redirects to app from web browser
- ⚡ Poor offline connectivity detection
- 🚫 Cannot print or export documents
- 💾 No ability to save documents outside the app
- 🔐 Confusing error messages without clear guidance
- ⏱️ Extremely slow loading times
- 🔧 Broken payment processing and autopay functions
- 🌍 Geo-blocking prevents access outside USA

**Commonly reported bugs**

- Login page hangs indefinitely with spinning wheel
- App crashes immediately upon opening
- Password reset creates infinite loop
- Account creation fails with vague error messages
- iOS 14+ compatibility issues
- iOS 18 sign-in completely broken
- App won't update or forces update that breaks functionality
- Claim status fails to update
- File upload errors when submitting documents
- Payment processing fails despite successful submission
- Autopay doesn't execute on scheduled dates
- VIN number not recognized when adding vehicles
- Proof of insurance doesn't update after payment
- Offline detection shows false positives
- Agency changes require manual policy deletion/re-addition
- App requires reinstall to function after updates

**Most requested features**

- Print and export PDF functionality
- Save documents to files or cloud storage
- Apple Wallet integration for insurance cards
- Dark mode option
- Support for all policy types (home, boat, etc.)
- Ability to hide or organize cancelled policies
- Password manager compatibility (1Password, iCloud Keychain)
- iPad auto-rotate support
- Agent-specific app
- Better password reset and account recovery flow
- Update autopay settings within app
- Add new vehicles functionality improvement

## Recent user reviews (10 of 101)

All indexed reviews: https://appshunter.io/ios/app/auto-owners-mobile/id1250194133/reviews.md

### 2/5 — Limited policy access

*2026-08-14*

The Auto Owner app will no let me add my umbrella police so I can pay my bill.  I’ve gotten a bill with little information on paying it.  It’s past due and I need to pay it but why wouldn’t you make it easier to pay the bill.  Not very smart and makes me question your acumen.

### 3/5 — Auto Owners

*2026-08-10, version 4.1*

This insurance acts quickly if you are in an accident, but even if you are not at fault the insurance goes up ridiculously high. That is why only 3 stars.

### 2/5 — Rate too high

*2026-08-04, version 4.1*

I drive a little over 2000 miles per year. I should get a discount for that

### 5/5 — Great home & auto!

*2026-08-01, version 4.1*

Extremely pleased with Auto Owner‘s Home and Auto insurance, professionalism and courtesy.

### 5/5 — Very accessible

*2026-07-22*

The app is easy to use.  I have a hard time, though, finding the actual policy terms anywhere.

### 1/5 — Crashing

*2026-07-21, version 4.1*

Will not run on iPhone 16. Deleted and reinstalled no luck.

### 1/5 — Update

*2026-07-13*

Sad when an update eliminates users that do not need or want to spend money on new hand held devices when their existing device works for its principal purpose.

Makes one wonder if you truly want the elderly as your customer. You know those older folks that probably have more disposable assets then the young technology up to date youngsters.

### 1/5 — Greed

*2026-07-03, version 4.1*

Have increased my insurance payment from 1200 to 1950 in 4 years.

### 5/5 — Going paperless did NOT work

*2026-06-30*

I missed the email of a bill sent in May; so I’m going back to paper.

### 5/5 — Great savings

*2026-06-20*

Second year same price 3000 less that the last insurance company

## Frequently asked questions about Auto

### What can I do with the Auto-Owners mobile app?

The app allows you to manage your insurance policies, pay bills, set up automatic payments, request roadside assistance, and submit glass claims. You can also check claim status, view claim history, and access your insurance ID cards and policy documents.

### How do I pay my bills through the app?

You can easily pay your insurance bills directly through the app. The app also supports setting up and managing automatic payments for a more convenient payment experience.

### What if I need roadside assistance?

The app provides a feature to request roadside assistance directly. This allows for quick and convenient access to help when you need it.

### Is the Auto-Owners mobile app free to use?

Yes, the Auto-Owners mobile app is free to download and use. There are no in-app purchases or advertisements mentioned.

### Can I access my insurance documents?

Yes, you can access your insurance ID cards and policy documents through the app. It also allows you to manage how you receive documents, including opting for paperless options.

## Version history (last 5 releases)

### 4.1.1 — 2026-08-25

This release includes minor enhancements and bug fixes.

### 4.1 — 2026-06-18

This release includes minor enhancements and bug fixes.

### 4.0.14 — 2026-05-14

This release introduces new updates to improve how you view and manage your policy. Proof and Evidence of Insurance are now located within Policy Details, where you can now also see applicable rate decreases and applied discounts. Various minor enhancements and bug fixes are also included.

### 4.0.13 — 2026-03-26

This release includes minor bug fixes and enhancements.

### 4.0.12 — 2026-02-19

This release includes minor bug fixes and enhancements.

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## More apps by Auto-Owners Insurance

- [TrueRide by Auto-Owners®](https://appshunter.io/ios/app/trueride-by-auto-owners/id1279905797)

All apps by Auto-Owners Insurance: https://appshunter.io/developer/1250194132

## Related topics

[auto owners insurance](https://appshunter.io/ios/topics/auto-owners-insurance) · [auto owners](https://appshunter.io/ios/topics/auto-owners) · [homeowners](https://appshunter.io/ios/topics/homeowners) · [homeowners insurance](https://appshunter.io/ios/topics/homeowners-insurance) · [auto insurance commercial](https://appshunter.io/ios/topics/auto-insurance-commercial) · [ascend claims app](https://appshunter.io/ios/topics/ascend-claims-app) · [gs group claims app](https://appshunter.io/ios/topics/gs-group-claims-app) · [symbility mobile claims](https://appshunter.io/ios/topics/symbility-mobile-claims)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*