# Auto-Owners Mobile — user reviews > 101 indexed App Store user reviews of Auto by Auto-Owners Insurance, rated 4.70/5 from 4,758 ratings. - Source: https://appshunter.io/ios/app/auto-owners-mobile/id1250194133/reviews - App overview in markdown: https://appshunter.io/ios/app/auto-owners-mobile/id1250194133.md - Rating breakdown: 5★ 4,113 · 4★ 335 · 3★ 110 · 2★ 46 · 1★ 154 ## What do users think of Auto? Overall sentiment: negative **Pros** - 👍 Clean and intuitive user interface design - 📋 Easy access to policy documents and information - 💳 Convenient bill payment functionality - 📱 Fingerprint/Face ID authentication available - 🎯 Comprehensive policy management in one place - 📊 Real-time claim status updates **Cons** - 🐛 Persistent login failures and spinning loading screens - ❌ Only displays auto policies, not all policy types - ⚠️ Frequent app crashes and freezing - 📱 Incompatible with older iOS versions and devices - 🔄 Requires forced redirects to app from web browser - ⚡ Poor offline connectivity detection - 🚫 Cannot print or export documents - 💾 No ability to save documents outside the app - 🔐 Confusing error messages without clear guidance - ⏱️ Extremely slow loading times - 🔧 Broken payment processing and autopay functions - 🌍 Geo-blocking prevents access outside USA **Commonly reported bugs** - Login page hangs indefinitely with spinning wheel - App crashes immediately upon opening - Password reset creates infinite loop - Account creation fails with vague error messages - iOS 14+ compatibility issues - iOS 18 sign-in completely broken - App won't update or forces update that breaks functionality - Claim status fails to update - File upload errors when submitting documents - Payment processing fails despite successful submission - Autopay doesn't execute on scheduled dates - VIN number not recognized when adding vehicles - Proof of insurance doesn't update after payment - Offline detection shows false positives - Agency changes require manual policy deletion/re-addition - App requires reinstall to function after updates **Most requested features** - Print and export PDF functionality - Save documents to files or cloud storage - Apple Wallet integration for insurance cards - Dark mode option - Support for all policy types (home, boat, etc.) - Ability to hide or organize cancelled policies - Password manager compatibility (1Password, iCloud Keychain) - iPad auto-rotate support - Agent-specific app - Better password reset and account recovery flow - Update autopay settings within app - Add new vehicles functionality improvement ## Newest reviews (10 of 101) ### 2/5 — Limited policy access *2026-08-14* The Auto Owner app will no let me add my umbrella police so I can pay my bill. I’ve gotten a bill with little information on paying it. It’s past due and I need to pay it but why wouldn’t you make it easier to pay the bill. Not very smart and makes me question your acumen. ### 3/5 — Auto Owners *2026-08-10, version 4.1* This insurance acts quickly if you are in an accident, but even if you are not at fault the insurance goes up ridiculously high. That is why only 3 stars. ### 2/5 — Rate too high *2026-08-04, version 4.1* I drive a little over 2000 miles per year. I should get a discount for that ### 4/5 — My first insurance company and there Great *2026-06-09* I have this insurance company for a few yrs now I’ve had different vehicles added with no issues love there app which allows you to add insurance when there closed or wkends if your buying a car from a private seller you can add insurance so you won’t get in trouble due to not having a tag but also they have great prices the people are great there Russell is A1 helped get things that wasn’t correct through the dmv fixed but I gave 4 stars due to feeling like my insurance should have dropped in price like after the first yr I had it I’ve had no tickets etc since having the insurance but still a great company this far also in the first yr I’ve had 2 or 3 tow truck tows and wasn’t getting any emails or letters about dropping or raising my price of insurance as ive heard the story’s of other companies not this one is recommend to anyone ### 2/5 — Needed help *2026-06-07, version 4.0.14* I tried and tried to call the billing to make a payment kept repeating the same message. I’m sorry I paid late but I had to wait until check came in. ### 5/5 — Great Insurance Company *2026-06-01, version 4.0.14* Auto-Owners is a great insurance company. I’ve been with them for several years. Thank you, Stephen ### 2/5 — User Poor App *2026-03-01* Only shows you your auto policy, none of the others. When trying to use your phone to sign in on a web-browser to view the othered or pay a different bill, you are automatically re-directed to the app. I had to uninstall the app to pay my home insurance bill. **Developer response:** Please contact us at Auto-OwnersCustomerCenter@aoins.com, or call our support line at 1-800-288-8740, so that we may address your concerns. Thank you. ### 1/5 — Can’t login *2026-01-02, version 4.0.9* App won’t let me login. Previous version was fine. Please fix this. ### 5/5 — Solid app *2025-12-02, version 4.0.7* Great app and developers ### 2/5 — Good company, poor app *2025-08-17, version 4.0.3* We switched to this company because it offers good policies at reasonable rates. The app barely works to just show me what policies we have. There’s no function to update autopay or anything. ## Most critical reviews (10 lowest-rated) ### 1/5 — Crashing *2026-07-21, version 4.1* Will not run on iPhone 16. Deleted and reinstalled no luck. ### 1/5 — Update *2026-07-13* Sad when an update eliminates users that do not need or want to spend money on new hand held devices when their existing device works for its principal purpose. Makes one wonder if you truly want the elderly as your customer. You know those older folks that probably have more disposable assets then the young technology up to date youngsters. ### 1/5 — Greed *2026-07-03, version 4.1* Have increased my insurance payment from 1200 to 1950 in 4 years. ### 1/5 — I WISH MY INSURANCE WILL LOWER *2026-06-12, version 4.0.14* I wish my insurance was lower ### 1/5 — Yearly Price Increase *2026-06-10, version 4.0.14* Shop around for sure. ### 1/5 — Can’t see my policies or add them in the app *2026-06-09* I can’t see my policies tied to my account when I use the app. If I login on desktop, they are there. If I try to add the policy to my account using the app, it gives me an error. If I try to login from a mobile browser, it deep links me into the app and I can’t see any of my policy information. Really useless app. My only choice will be to delete it, so I can at least use a mobile browser to access my account. ### 1/5 — Updates are a pain *2026-06-04, version 4.0.14* Every time I update the app I get locked out of my account and have to call and reset it up. It’s a bigger pain to use the app then what it’s worth ### 1/5 — New car *2026-06-03, version 4.0.14* Your agent didn’t add collision on new car not good ### 1/5 — Fees *2026-06-02, version 4.0.14* Your fees are ridiculous. ### 1/5 — Increased payment *2026-05-21, version 4.0.14* I do not like the fact of the payment going from 394.00 to 410. A month there is no reason for that at all I’m very disappointed and will be searching for another cheaper insurance company ## Most praised reviews (10 highest-rated) ### 5/5 — Great home & auto! *2026-08-01, version 4.1* Extremely pleased with Auto Owner‘s Home and Auto insurance, professionalism and courtesy. ### 5/5 — Very accessible *2026-07-22* The app is easy to use. I have a hard time, though, finding the actual policy terms anywhere. ### 5/5 — Going paperless did NOT work *2026-06-30* I missed the email of a bill sent in May; so I’m going back to paper. ### 5/5 — Great savings *2026-06-20* Second year same price 3000 less that the last insurance company ### 5/5 — Insurance *2026-06-19, version 4.1* This app makes it easy ### 5/5 — Nice! *2026-06-17, version 4.0.14* Easy to use app :) ### 5/5 — makes life easier *2026-06-17* I’ve had a great experience using this app. It’s simple to navigate, payments are easy, and I can find what I need without digging through a bunch of menus. Highly recommend! ### 5/5 — Lo mejor *2026-06-14, version 4.0.14* Lo perfecto en lousville ### 5/5 — Best of the best *2026-06-06, version 4.0.14* Best ### 5/5 — Excellent insurance company and agent. *2026-06-05, version 4.0.14* I will always recommend Auto Owners insurance to everyone I know. They offer excellent coverage and quotes. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*