# AUTODOC – shop for car parts — user reviews > 2,121 indexed App Store user reviews of AUTODOC by Autodoc SE, rated 4.60/5 from 3,111 ratings. - Source: https://appshunter.io/ios/app/autodoc-shop-for-car-parts/id1014949597/reviews - App overview in markdown: https://appshunter.io/ios/app/autodoc-shop-for-car-parts/id1014949597.md - Rating breakdown: 5★ 2,571 · 4★ 247 · 3★ 108 · 2★ 38 · 1★ 147 ## What do users think of AUTODOC? Overall sentiment: positive **Pros** - 🚀 Fast and easy to use - 💰 Great prices and discounts - 🔍 Easy to find parts for your car - 👍 Excellent app and website - 📦 Good quality parts - 🌟 Excellent customer service **Cons** - ⏱️ Slow delivery times - 🚚 Issues with delivery couriers - 🔁 Incorrect parts sent - 🤖 Poor chatbot customer support - 🔙 Difficult returns process - 💳 Unexpected price changes **Commonly reported bugs** - App freezing and crashing issues - Incorrect vehicle fitment information - Missing product images **Most requested features** - More detailed product information - Option to filter by parts in stock - Ability to order by part number - Support for more countries/currencies - Improved order tracking ## Newest reviews (11 of 2,121) ### 5/5 — my *2026-08-20, version 3.25.0* great place to buy ### 5/5 — App reviews *2026-08-20, version 3.25.0* Simple to use and straightforward ### 5/5 — Nice *2026-08-20, version 3.25.0* Easy app to use and you can keep all your car details ### 4/5 — Re *2026-08-19, version 3.25.0* Do Apple Pay please ### 3/5 — Delivery times let it down *2026-08-19, version 3.25.0* Prices are generally good, but please stop using EVRI for deliveries! ### 5/5 — Boot struts that are as good as original *2026-08-18, version 3.25.0* My SL 350 year 2008 needed new boot lift struts… and who else but AUTODOC supplied next day and they work perfectly Thankyou!! ### 5/5 — Good service *2026-08-18, version 3.25.0* Never had a problem always on point ### 5/5 — Perfection *2026-08-18, version 3.25.0* Fantastic product, fit 100% perfectly, made the change so fast, perfect product and 2 day delivery was great ### 5/5 — Merc Vito *2026-08-17, version 3.25.0* Great parts at a great price 👍🏻 ### 2/5 — Mr B *2026-08-17, version 3.25.0* Been getting sent a lot of wrong parts and very Long to sort out returns ### 2/5 — Live chat woeful *2026-08-17, version 3.25.0* Live chat via ai bot is woeful, it doesn’t understand basic requests nor transfer to a real person. ## Most critical reviews (10 lowest-rated) ### 1/5 — Forced to make an account *2026-08-24, version 3.26.0* They won't allow you to redeem a coupon code unless you create an account. ### 1/5 — Misleading pricing and delivery times. *2026-08-23, version 3.26.0* Went onto the webpage and tried to order some parts and was told on the webpage if I ordered that day (which was a Wednesday) I’d have the parts by Friday, first misleading bit of information. It also said on the webpage that if I ordered on the app the parts would be cheaper, so I downloaded the app, setup my account and searched for the parts. When I found them there was no difference in price at all so that was disappointing as the setup process took a bit longer than I’d hoped. Ordered the parts but they didn’t get shipped. I got to the Friday (the day that according to webpage I’d receive the parts by) and they still hadn’t even dispatched the parts. All in all a terrible experience and ended up cancelling the order as I actually needed those parts for the weekend so I could do the work on my car. Would never recommend this company because a lot of the information I got from the webpage turned out to be false and it’s ended up putting me in a bit of a tricky situation and all in all been a pretty disappointing experience. ### 1/5 — Why use Evri *2026-08-22, version 3.25.0* 11 days and still waiting, if you used Royal Mail or DPD in Uk then items would arrive within a week rather than 2-3 weeks with Evri, even if you gave customer the option of paying a bit more to choose a different courier. ### 1/5 — Monroe shock aborbers not great *2026-08-21, version 3.25.0* Very disappointed with these. Not even lasted a year before the car is bouncing when going over a bump and bottoming out. Now need to have them replaced again. ### 1/5 — Never Use This Company *2026-08-21, version 3.25.0* Waited 11 days for delivery,still not arrived and customer service is non existent.Request a refund but no further on and no car parts either. ### 1/5 — Alternator is the wrong part for my car! *2026-08-21, version 3.25.0* The alternator which was listed as suitable on the app does not fit my car. As it is the wrong part. Now, I have to go through the trouble of returning it. ### 1/5 — Car parts *2026-08-21, version 3.25.0* I am not happy at all I was told 2 days for delivery for Monday then get an email saying that is is going to be 2 more days it is now Saturday and still now parts wot is going on with this company ### 1/5 — No use *2026-08-19, version 3.25.0* My Suzuki hustler is not recognised by you, so your site is of no use ### 1/5 — Terrible Delivery Logistics *2026-08-18, version 3.25.0* You used DPD as a carrier in the UK. They are appalling. They must be cheap. I will not use your products again ### 1/5 — Parcel never arrived *2026-08-16, version 3.25.0* No help or support online to help me locate my lost order other than annoying AI. Still have not received any contact or support since I approached. ## Most praised reviews (10 highest-rated) ### 5/5 — Cheap *2026-08-31, version 3.27.0* Very fast and helpful. Able to get to parts for half the price as local suppliers. ### 5/5 — Bernauto *2026-08-30, version 3.28.0* Fast and easy to order online ### 5/5 — Very well laid out *2026-08-23, version 3.26.0* The site is extremely well laid out and very easy to use. Finding everything was ### 5/5 — As described *2026-08-23, version 3.25.0* Oil pressure switch as described and fitted without issue and works as it should ### 5/5 — Clutch kit *2026-08-22, version 3.25.0* Easy to order and navigate the website ### 5/5 — Great AUTODOC *2026-08-22, version 3.25.0* Great website. Sometime I have to be patient with parts on older cars but reasonable priced and reliable. ### 5/5 — AUTODOC parts *2026-08-22, version 3.25.0* Great service always ### 5/5 — First time buying *2026-08-22, version 3.25.0* Was made a lot easier because I put my registration of car and it found correct parts for that car 👍 ### 5/5 — Brilliant *2026-08-21, version 3.25.0* Trying to get specific parts online is almost impossible, but so easy with this app as it lists components that fit the model you specify. And it lets you choose from others makes if you wish. Prices seem keen and it gives you a good range. Delivery is quick too. Perfect 👍. ### 5/5 — Car parts *2026-08-21, version 3.26.0* I’ve been using AUTODOC for a couple of years and all the parts are good quality well made good fast delivery. Keep you update about your order, which is very good. Just can’t say a bad word about the I wish I found the company years ago very pleased --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*