# AutoProtect Claims — user reviews > 65 indexed App Store user reviews of AutoProtect Claims by AutoProtect (MBI) Limited, rated 3.19/5 from 231 ratings. - Source: https://appshunter.io/ios/app/autoprotect-claims/id1282942566/reviews - App overview in markdown: https://appshunter.io/ios/app/autoprotect-claims/id1282942566.md ## Is AutoProtect Claims safe? AutoProtect Claims has mixed safety signals based on user ratings. The AppsHunter Safety Score for AutoProtect Claims is 64 out of 100. This assessment is based on 231 user ratings, with an App Store average of 3.2 out of 5. ## Is AutoProtect Claims legit? AutoProtect Claims appears to be a legitimate app. The AppsHunter Legitimacy Score for AutoProtect Claims is 95 out of 100 points across 7 verification signals from App Store and developer data. ## Newest reviews (20 of 65) ### 1/5 — Doesn’t work! *2026-01-04, version 4.17* Tried to get this going but it keeps crashing when I say I own the car. Useless. ### 1/5 — So bad, I wonder if its a scam *2025-10-15, version 4.17* Couldnt do anything with this app. You get to log in with your details- and then it shows you - your vehicle reg and your contact details. THATS IT! It claims that it allows you to log a claim or cancel and some other actions- but after logging in there dont seem to be any ways of doing any of this. Either they hired the worst UX designer in the world or the app does nothing ### 1/5 — Deliberately bad? *2025-08-12, version 4.16* Having recently taken out insurance products to cover a new car’s alloy wheels and small scratches I was hoping this company would make it simple to make a claim. However, despite having an iPhone 14 Pro with all the latest Apple updates and the latest version of the AutoProtect App - it just keeps crashing before I can do anything useful. Anyone would think this were an insurance company that didn’t want it easy for their customers to make a claim. If one were cynical they might think the company only wanted to take your money and not pay anything out for repairs.. ### 1/5 — Rubbish app *2025-06-28, version 4.16* Can’t get my email right for a start off. Autoprotect are emailing me at two different addresses probably due to Toyota.co.uk messing up. The app doesn’t work. I click to say I’m the policy holder and the app shuts down. Now I have zero faith in this company. I huge disappointment when I was so looking forward to my new car 😫😡 ### 1/5 — Can’t login to app as code not coming through *2025-06-02, version 4.16* I’m not able to receive the code to login to app. Even tried reaching out to customer service but no help provided. I have verified it’s not issue with my phone as all other messages from other apps are working as expected. ### 1/5 — Worst app *2025-04-23, version 4.14* All i can do in the app is to edit my details or vehicle details Nothing else’s ### 1/5 — App crashes *2025-04-15, version 4.14* I can’t even get my agreement. As soon as I click yes I am policy holder the app crashes. Please resolve this issue. ### 1/5 — Awful app *2025-03-01, version 4.14* The app continuously crashes. I cannot go further than putting my policy details because it crashes all the time. I can see it happens to more people, please fix it! ### 1/5 — MK *2025-02-25, version 4.14* Quick to sell insurance. Rubbish service. ### 1/5 — Tyre Insurance *2025-02-15, version 4.14* I have had this policy for 2 years and tried to make a claim. As it was a Saturday afternoon and out of office hours I was forced to use the app. I can’t even access my policy. Every time I select I am the policyholder on either the app or the website it crashes. Very poor service. ### 1/5 — TM *2024-10-16, version 4.13* The app constantly crashes and doesn’t recognise the 6 digit authentication code when it is sent. I’ve had to email customer support to make changes to the policy. ### 1/5 — Rubbish *2024-08-22, version 4.13* Was advised to submit a claim through this app, I can’t even get passed the first stage! “Are you the policy holder” - yes! #CRASH! And the app just shuts down! Really poor service so for something “so simple” I’m now having to go through the car company direct! Not a great first impression! ### 1/5 — Doesn’t work….. *2024-06-02, version 4.11* Tried to cancel GAP insurance using app, as both automated phone call and website suggest, but the app doesn’t work. Tried other ways to contact but no joy. Useless!!! ### 1/5 — Frustrating *2024-04-13, version 4.9* Had insurance over a year without a claim. Now I need to claim, can’t even get past the App sending an SMS security code to enter. Tried multiple times and it is not sending so I’m in limbo The ‘Send another code’ link isn’t working either! I will have to call the old fashioned way on Monday! ### 1/5 — Not easy to cancel my GAP insurance. *2024-03-14, version 4.9* I’ve just bought a new car so wanted to cancel my existing GAP insurance. Won’t let me cancel and can’t get to speak to anyone. Won’t be using them for my new car GAP insurance. ### 1/5 — Totally useless company *2024-02-07, version 4.9* Both the app and the company are totally useless. I wish I had never been introduced to them. I’ve paid over £300 for gap insurance but the app doesn’t accept I exist. ### 1/5 — Poor app *2024-01-21, version 4.9* When I try and upload a tyre claim I get an error… wish i did not pay for this service it’s been pointless ### 1/5 — Worst experience *2024-01-15, version 4.9* Never buy it’s just a scam never trust the people of this company ### 1/5 — Warranty *2023-10-11, version 4.6* Trying to set up app on phone. Downloads ok but stall when verification of needed - very frustrating for ‘an easy to use’ app. ### 1/5 — Not Fit For Purpose *2023-08-17* I must say that I have used the Smart Protect Service in the past and would recommend it. That said, they should fire this app developer because it is not fit for purpose. The app will not provide available repair dates. To further frustrate the customer, the call centre automated response refers back to the app. I cheated and got to speak to somebody through accounts, the process is that someone will contact in three working days offering repair dates😃 ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t do this *2026-10-07* ⚠️ AVOID AUTO PROTECT – VERY DISAPPOINTING EXPERIENCE I would strongly advise people to think carefully before paying for an Auto Protect policy. I was given information that turned out to be misleading, and when I tried to make a claim, it was extremely difficult to get in contact with them. After a long and frustrating process, my claim was refused without what I felt was a reasonable explanation. The whole experience has left me very disappointed and concerned about the service. In my opinion, it feels like you are paying for protection that may be very difficult to use when you actually need it. Please be very careful and read all the terms and conditions before paying for this type of cover. Don’t waste your money without making sure you fully understand what you are getting. ### 1/5 — Is this app still working *2026-07-10, version 4.17* The app just tell me no worry, call their support. The app cannot make any claims and change at all. ### 1/5 — Terrible app *2026-06-29, version 4.17* Can’t log in. It insists on sending you an email code which usually arrives after the time has expired. When it arrives in time, it doesn’t work anyway, rendering the app completely useless. ### 1/5 — Waste of pixels *2026-06-18, version 4.17* Was pushed to this from the website to make a claim. Took forever to give me a verification code. Managed to get in and it basically told me my name and my vehicle. Nothing else! No way to make a claim. Total waste of my time. Avoid. You will be forced to a phone and that takes even longer. ### 1/5 — terrible *2026-05-28* bought a car from carsa and after a month wheel bearings were gone. contacted carsa as they give 3 months warrenty, carsa gave me auto protect email and told me contact them for claim. been trying to contact them via email and the lady sends only one message, “contact on X number and they will update you, contacted their number and they don’t even pickup the call. before calling on their number the automated response says to download this horrible app to make claim etc. well in this app there’s nothing except my personal details and car details. think its just a scam nothing else ### 1/5 — Useless *2026-05-25, version 4.17* Was trying to find out more info about the policy I was given as a sweetener when I bought a manufacturer approved car. Was told to download the app and input my name & reg to find everything. There’s nothing there other than the personal/vehicle details, so I don’t know if it’s a 1, 2, 3 year policy, what the claim limit is, what the claims process is, etc. …and of course the promised policy documents are nowhere to be found. Glad this was ‘free’ as there’s no way I’d recommend this shower to anyone…must not have much profit left to actually fix the app or pay a decent developer after paying off sales staff for recommending this over-priced POS. ### 1/5 — Worst App I have in my phone *2026-05-22, version 4.17* The only way to make a claim and follow up on the claim is via the app, which requires a code being sent to your email to login. The code NEVER arrives so impossible to login!!! I have been in the app only twice in 10months and once in, it is so limited and glitches. The company is terrible too, still waiting for payment after claim 3weeks on and counting. They never respond to questions and when they do, they pass the buck to another member of the company ### 1/5 — App is broken *2026-05-19, version 4.17* The app says it allows a customer to make a claim but once logged in the option to claim isn’t displayed anywhere. Clicking on the home button takes you out of the secure account area meaning you have to get another security code sent via email in a frustrating loop for nothing. ### 1/5 — Awful *2026-03-14, version 4.17* Looked promising at first. Sends you round in circles requesting authentication codes to see your policy and make changes. However once the code is accepted all I can see is my own details! I can’t actually see anything about my policy nor do anything of value. Waste of time. ### 1/5 — Rubbish *2026-03-12, version 4.17* The worse app ever. ## Most praised reviews (10 highest-rated) ### 5/5 — Very Efficient Service *2022-12-30* Used for the first time after having for over 2 years without a claim. Very easy to use the App and complete the required information, email sent with follow up instructions and replacement tyre fitted the following day when in stock at my local Kwikfit. ### 5/5 — Great app *2021-05-08, version 2.8* Simple and very easy to use ### 5/5 — Good simple to use app *2020-03-25* Having taken out insurance to repair chips and minor damage to my new car in the hope that I would never need it, I am pleased (?) to say that reporting damage via this app made life a lot easier when the inevitable happened. The app guided me through the whole process, prompting when photographic evidence was needed, and then making the claim. Within minutes I had a response, followed by a phone call within a couple of days to fix a time for the work to be carried out at home. Brilliant! ### 5/5 — Simplicity! *2020-02-12* As I’m someone who is not a young tech wise savvie person, I found it really easy to navigate the AutoProtect app, enter my details, upload a photo or two & make a claim. I may be a simple person when it comes to tech stuff and that’s why I love apps that are simple for the likes me. If I could give it 6 stars out of 5 I would, maybe you can.... but I’m too simple to work that one out, ha ha. **Developer response:** Hi Damtay, we do aim to make the app as straightforward as possible so it's great to read your review. Thank you. ### 5/5 — Useful, usable app *2020-01-30* I found this app easy and convenient to use. Especially being able to take an upload photos. It would be even better if there was some way of tracking your claims, even just a list of submissions. **Developer response:** Hi Andrew, thanks for your feedback, we'll take your suggestion onboard and look into if this is possible. ### 5/5 — Improved app *2019-11-20* Used the app a couple of times and found no problems. The latest update lets you take loads of photographs of the area and they get sent no problems. Immediate text back to confirm receipt. Well done. **Developer response:** Hi Trapezenose, thank you for taking the time to leave such a great review. Warm regards, Max. ### 5/5 — So far so good *2019-11-13* I didn’t use the app to make a claim as I prefer to talk to someone so I phoned. Very helpful lady who explained that they were very busy in my area (probably because there are loads of people who don't care about hitting other people’s cars with their doors in this area). Nevertheless she booked me in for mid December which I was fine with. Hopefully they can repair the damage without going to a body shop. **Developer response:** Hi there, Thanks for taking the time to leave a review, Warm regards, Max ### 5/5 — Sofarsogood *2019-10-29* After nearly kicking off with LR about my policy, I was guided to AutoProtect. I downloaded the app and questions about my policy were easily and swiftly answered. My car was booked for its repair and within 24hrs my appointments were booked. Have not yet had repair done do cannot comment on workmanship. But will update later. Sofarsogood useful app. **Developer response:** Hi Sarah, Thank you for taking the time to rate our app. Warm regards, Max ### 5/5 — Sceptical but it’s worked *2019-10-01* Really pleased with the outcome in using the app. Needed to claim for damaged bumper. While the initial claim could not be covered directly the response was that an amount up to £250 would be put towards the claim. Possibly the pictures have the wrong impression of the damage as the Smart Repair garage (Scratches at Hull) did a fantastic repair. Using the app allowed me to send an email with an image of the invoice. This was approved within a few working hours. Great service due to an app that does exactly what it’s supposed to do. **Developer response:** Hi Inths, Thanks for your kind words, we appreciate you taking the time to leave feedback. Warm regards, Max ### 5/5 — My 1st time *2019-09-27* This was my 1st time using this app and I must say it was amazing. Before I had to email and attached my pics which I got wrong because i quoted the incorrect side of the vehicle. The app enabled me to select the right part of the vehicle that was damaged. **Developer response:** Hi Rasamouse, thanks for providing feedback. Warm regards, Max. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-10-14.*