# Autotask LiveMobile

> Mobile access and management for Autotask PSA users on the go. (iPhone/iPad app by Kaseya International Limited.)

- Source: https://appshunter.io/ios/app/autotask-livemobile/id414606019 (this page in markdown: same URL + `.md`)
- Developer: [Kaseya International Limited](https://appshunter.io/developer/354566867)
- Category: Business, Productivity
- Price: Free
- Rating: 1.70/5 from 72 App Store ratings · 138 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 80 MB
- Languages: American English, German (Germany), European Spanish
- Released: 2011-02-02
- Data updated: 2026-08-01
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/autotask-livemobile/id414606019/reviews.md

## What is Autotask LiveMobile?

Datto’s Autotask LiveMobile

Managed Service Providers (MSPs) need flexibility to manage client demands and get work done while away from their desks. LiveMobile enables Autotask PSA users to access their necessary work while on-the-go. 

Check in on your business anytime, from anywhere. We provide a full dashboard experience right to your mobile device.

Access your service calls, tickets, tasks, appointments and to-dos in real-time.

Enter your time into Autotask from your mobile device before it’s forgotten.

Schedule appointments and to-dos the moment they come to mind.

Search and access your account and contact information on the go.

All Autotask PSA users have read-only access to their data with LiveMobile at no charge (no license activation is required). A LiveMobile license activation will be required to make updates to Autotask PSA from your mobile device.

## Key features

- Real-time access to service calls, tickets, tasks, and appointments
- Mobile time entry for Autotask
- Schedule appointments and to-dos on the go
- Search account and contact information
- Full dashboard experience on mobile

## What do users think of Autotask LiveMobile?

Overall sentiment: negative

**Pros**

- 🚀 App stabilized
- 👍 Functional for daily activities
- 🚀 Excellent once activated

**Cons**

- 🐛 App functionality issues
- 🐛 Limited to useless
- 🐛 Crashes way too much
- 🐛 The latest update has made the software completely unusable
- 🐛 Bad app
- 🐛 Not a very functional application
- 🐛 Terrible Company
- 🐛 Embarrassing
- 🐛 Surprisingly Terrible
- 🐛 Garbage
- 🐛 Poor app
- 🐛 Absolute garbage
- 🐛 Uselessly broken
- 🐛 Very disappointing
- 🐛 Horrible app
- 🐛 Unusable
- 🐛 Totally unsatisfied
- 🐛 Disappointing
- 🐛 Terrible, Ancient & Useless
- 🐛 Horrendous User Interface
- 🐛 As cumbersome as ever
- 🐛 Doesn't support IPad or logged in
- 🐛 FIX THE ISSUE
- 🐛 Won't load
- 🐛 Needs huge improvements
- 🐛 Needs work
- 🐛 Absolutely horrid
- 🐛 Are you kidding me?
- 🐛 Seems like a Beta product
- 🐛 Trying to do too much, missing some core features
- 🐛 Doesn't take advantage of the iOS at all
- 🐛 Useless
- 🐛 Totally disappointed
- 🐛 Disappointing as usual
- 🐛 Horrible App shows lack of attention to client needs
- 🐛 GUI
- 🐛 Can't open tickets from queues
- 🐛 Broken Queues
- 🐛 What an embarrassment of an app
- 🐛 do not use! - will cost u money!!
- 🐛 Not compatible with IOS7
- 🐛 FIX THE ISSUE
- 🐛 Won't load

**Commonly reported bugs**

- SSO sign in redirection not working
- App crashes on iPhone X
- Cannot update/enter time entries, or modify tickets
- Cannot hit radio buttons on checklists
- 2fa keeps breaking
- Cannot view Open Tickets

**Most requested features**

- Push notifications for Tickets
- Fingerprint access

## Recent user reviews (10 of 138)

All indexed reviews: https://appshunter.io/ios/app/autotask-livemobile/id414606019/reviews.md

### 1/5 — Notifications?

*2026-06-13, version 9.2.2*

Agree with all of the negative reviews, but I would just be happy if it had notifications. It’s 2026, for a PSA mobile app to have zero notification capabilities is a real miss, especially for a company with the resources like Kaseya.

### 4/5 — App stabilized

*2026-01-28, version 9.2.2*

I’m no longer having to delete the app and request for fixing something when dev releases new update.  One star reviews for complaining about one off features when the app as a whole finally functions well is very useful is simply not helpful.

### 1/5 — App functionality

*2026-01-27, version 9.2.2*

For the amount of money that you spend to use the applications attached with this app for how this app functions is extremely sad. I constantly have to re-add my time re-add my notes redo everything redo everything redo everything again just like that in order for me to save my time so my company can move forward and close the ticket. Can you guys please do something and improve your apps flow. I got full bars in the access as if I have no signal.

### 1/5 — Limited to useless

*2025-11-29, version 9.2.1*

Used it be OK for checking for any urgent tickets on the go but now flat out can log in due to a server error.

### 1/5 — Single sign on?

*2025-03-31, version 9.0.4*

Where’s the SSO support for Autotask users using Office 365 accounts to sign in?

### 1/5 — Keeps signing out

*2025-03-23, version 9.0.4*

App keeps asking for authorisation and signs me out despite hitting remember me and enabling Face ID

### 1/5 — If it works at all, it is a frustration to use

*2025-03-17, version 9.0.4*

The app asks every time you log in if you want to enable biometric login - answering yes does nothing. You continue to be prompted to set up biometric login AND provide your MFA code. 

Taps on menu items / submission buttons do not register as taps. You have to continually tap ‘around’ the button to hit whatever pixel has become the activation point for the button. In many cases this is near the still-functional navigation bar at the top, it will take you away from the form you are trying to submit, causing data loss. 

You will frequently need to close the app and reopen in order to reattempt getting to the data you want to navigate to due to endless loading and blank screens (on WiFi, not just cellular)

### 1/5 — Can’t log in

*2024-10-29, version 9.0.4*

Can’t even login. Just sits at loading screen after entering credentials.

### 2/5 — Crashes way too much

*2024-07-23, version 9.0.3*

I appreciate an iOS app but it is incredibly frustrating that this app crashes all the time when editing tickets. It is rare that I can put ticket notes in without it crashing wasting 5-10 minutes of time if doing extensive ticket notes.

### 1/5 — The latest update has made the software completely unusable.

*2024-06-19, version 9.0.2*

Since the new update was pushed to my cell phone, the app does nothing now except open and then immediately close. It is completely useless. More useless than it has ever been. And that, is actually saying something.
There are so many ways that this app could be improved. I almost don’t know where to begin however, I will start with something obscenely obvious.
Instead of having it be dependent upon being online in order to function, allow an off-line function that will let you fill out the ticket and save the ticket locally and when Internet service or Wi-Fi service or phone service is restored then it can upload the data and complete the ticket. 
Over the years, I have had so many tickets that have had so much information lost because the cell phone lost connectivity or the system froze up. I have since lost count.

## Frequently asked questions about Autotask LiveMobile

### What does Autotask LiveMobile do?

Autotask LiveMobile provides users of Autotask PSA with mobile access to their work data. It allows for real-time viewing and management of service calls, tickets, tasks, and appointments, as well as time entry and contact information access.

### What are the key features of Autotask LiveMobile?

Key features include real-time access to service calls, tickets, tasks, and appointments. Users can also enter their time directly into Autotask from their mobile device, schedule new appointments and to-dos, and search for account and contact information.

### Is Autotask LiveMobile free to use?

All Autotask PSA users have free read-only access to their data through LiveMobile without requiring any license activation. However, a LiveMobile license activation is necessary to make updates or changes to Autotask PSA data from the mobile device.

### Who is the target audience for Autotask LiveMobile?

This app is designed for Managed Service Providers (MSPs) who are already users of Autotask PSA. It is particularly beneficial for those who need to manage client demands and get work done while away from their desks.

### What kind of devices is Autotask LiveMobile compatible with?

The application is designed for mobile devices, providing a full dashboard experience optimized for smaller screens. Specific compatibility details regarding operating systems (iOS/Android) and versions would typically be found on the app store listing.

## Version history (last 5 releases)

### 9.2.2 — 2025-12-04

Bugs Fix.

### 9.2.1 — 2025-11-06

Bugs Fix.

### 9.2.0 — 2025-10-09

Bug Fix.

### 9.1.0 — 2025-07-03

Bug Fix.

### 9.0.5 — 2025-05-02

Bug Fix.

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## More apps by Kaseya International Limited

- [Kaseya Agent](https://appshunter.io/ios/app/kaseya-agent/id458392368)
- [Kaseya MobileManage](https://appshunter.io/ios/app/kaseya-mobilemanage/id953107903)
- [Kaseya WorkBrowser](https://appshunter.io/ios/app/kaseya-workbrowser/id953111090)
- [IT Glue](https://appshunter.io/ios/app/it-glue/id1281698600)
- [MyGlue](https://appshunter.io/ios/app/myglue/id1334883072)

All apps by Kaseya International Limited: https://appshunter.io/developer/354566867

## Related topics

[datto rmm](https://appshunter.io/ios/topics/datto-rmm) · [datto](https://appshunter.io/ios/topics/datto) · [peopleworksmobile](https://appshunter.io/ios/topics/peopleworksmobile) · [autotasker](https://appshunter.io/ios/topics/autotasker) · [msacs](https://appshunter.io/ios/topics/msacs)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-01.*