# Autura Towing — user reviews > 26 indexed App Store user reviews of Autura Towing by AutoReturn, rated 1.80/5 from 57 ratings. - Source: https://appshunter.io/ios/app/autura-towing/id605072022/reviews - App overview in markdown: https://appshunter.io/ios/app/autura-towing/id605072022.md - Rating breakdown: 5★ 7 · 4★ 2 · 3★ 3 · 2★ 3 · 1★ 42 ## Newest reviews (10 of 26) ### 1/5 — Piece of Junk *2024-03-11* This app is a piece of junk doesn’t work right, in no way is user friendly, and easy to use. ### 1/5 — crash *2023-11-22, version 1.5.316* consistency crashing and closing. ### 1/5 — Bad app *2023-09-13, version 1.5.316* The tow alert sound has not worked for quite some time now. Instead of helping me, the dispatchers just tell me I am wrong. Bad app, bad company, bad service. ### 1/5 — Horrible app *2023-06-01, version 1.5.316* Man…you ever go out on a date and when u get there the woman is nothing like her pictures? Well that’s a lot like this app, looks great in the App Store but once u use it its horrible! Always crashes, tows just disappear for no reason…. This app is on life support, somebody pull the plug! ### 1/5 — TERRIBLE *2023-06-01, version 1.5.316* This app is horrible crashes every single time you try to take photos! I like nothing about this app or auto returns Program period! This app needs help about like the people running the program! This app is on life support ### 1/5 — Uhh sub par *2021-09-27, version 1.3.247* Umm try updating your app more??? ### 1/5 — Audible alert doesn’t work *2021-03-04, version 1.3.247* The audible alert won’t sound with the new version. For a dispatch app the alert is a necessity. Autoreturn’s help line is not helpful at all. ### 1/5 — Boots me out *2021-01-26, version 1.3.244* Never fails I get booted out as soon as I open the app iPhone user I never had this problem using my android ### 1/5 — New update *2020-12-13, version 1.2.236* I can’t even login the newest update is beyond unworkable it doesn’t even allow pictures and every time I am in it crashes ### 1/5 — Unacceptable *2020-08-21, version 1.0.154* Fix the app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worthless *2025-12-06, version 2.1.0* This is a horrible app. I would not recommend it for anyone. Zero customer service when needed. The employees will lie to get you off the phone put you on hold and not come back to you. Good reason why it has less than a two star review after four years ### 1/5 — Nope *2025-07-06, version 2.1.0* Is known to cause cancer in every single state, including California ### 1/5 — Favoritism *2025-04-27, version 2.1.0* This site is suppose to stop favoritism but it doesn’t do that at all, the employees of this site allow it, drivers are calling in their own tow and employees like Brian Sweeney that work for this company play in that roll of favoritism, I do not recommend this company to dispatch for any company, very poor service. It’s a shame that they do not monitor their employees and coach them, hopefully in the future there will be a better service than this company. ### 1/5 — Full vehicle information would be much appreciated!! *2024-06-24, version 2.0.1* Definitely need to work on putting the correct and full vehicle information. ( Gray Chevy ) is not helpful And better notes for the tow operators would be highly appreciated… ### 1/5 — Do better *2024-04-17, version 2.0.0* Needs to have a good revamp. All my needs was good but you changed everything ### 1/5 — The update is awful *2024-04-02, version 2.0.0* It no longer notifies you when you’ve been sent a call it’s a days work just to refresh every few seconds. I get to calls and the police are saying they saw the company name change multiple times which is not surprising because THEY DID NOT KNOW THEY HAD A CALL. Fix yourself! This is going on a week long of zero notifications just “your response time is approaching” sound…. Ummm excuse me? How is this not in the works? This is crucial for communication from cops to companies to clear these accidents and such. Update is crucial to the relaunching of this app. ### 1/5 — Bad App *2024-03-28, version 2.0.0* You need to bring back AR dispatch app it works better then this app ### 1/5 — App Doesn’t give notification upon receiving call *2024-03-24, version 2.0.0* Since the app updated on my phone, when my tow boss sends me a call I don’t get notification and today we’re late due to fact never received it then he calls me on phone and I open app and there it is. All my settings are on and notifications. Unsure what issue is or in the app ### 1/5 — Worst app ever *2024-03-19, version 2.0.0* This app is absolutely horrible everything about it is trash the navigation is trash the fact that you can’t see redispatched calls in the history and available drivers in the history like we could before is horrible this app needs to go back to the way it was and you need to fire whoever thought this version was a good idea obviously none of you idiots ever towed a day in your life!!!! ### 1/5 — GARBAGE *2024-03-15, version 2.0.0* This app is GARBAGE. I get no notifications. I don’t even know I have a tow until I get a phone call because it’s been in dispatch too long. Hate this company and the app. ## Most praised reviews (6 highest-rated) ### 4/5 — Navigation Fix Please!!!!!!! *2019-10-02, version 1.0.154* Desperately needs an update since IOS 13.1. Will not open navigation once a call is received. ### 4/5 — Great App but.. *2019-05-07, version 1.0.154* So I love the app and it’s great except there is no way for the user to tell if your transmitting your location other then the beacon and your boss telling you. I would like there to be a away to show while your in the app if your actually transmitting more then the beacon. I have had on countless times been showing that I am transmitting my location but my boss is showing that I am not and I have lost work because of it. Is there anyway to have a green bar on top showing that I’m good to go and then a red bar showing that there is a problem or something. Please and thank you. ### 4/5 — Great! With a couple concerns. *2016-09-05, version 1.0.142* It's a great app, just need to be able to change the fact that you have to sign out to change the type of wrecker you are currently in. There could be a little better communication between the respective PD dispatchers and Aries dispatchers though. Other than that, it's great! ### 3/5 — fix navigation *2019-10-03, version 1.0.154* Doesn’t give directions it only gives you a pin drop on destination ### 2/5 — Smh *2024-03-18, version 2.0.0* You figure you work with the police department to get their tows figure at least give me the year make model and Vin number when you put the license plate in come on let’s talk about doing the bare minimum ### 2/5 — iPhone compatibility *2020-07-01, version 1.0.154* This app works great on my S10 Android Device. However, the app “fails to refresh location” on my iPhone 10. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-03.*