# Autzu — user reviews > 73 indexed App Store user reviews of Autzu by Autzu Inc., rated 3.75/5 from 51 ratings. - Source: https://appshunter.io/ios/app/autzu/id1486349150/reviews - App overview in markdown: https://appshunter.io/ios/app/autzu/id1486349150.md - Rating breakdown: 5★ 34 · 4★ 0 · 3★ 2 · 2★ 0 · 1★ 15 ## What do users think of Autzu? Overall sentiment: negative **Pros** - 👍 Easy to use app (when working) - 👍 Straightforward policies (if followed) - 👍 Convenient for Uber drivers (when functional) - 👍 Flexibility for drivers - 👍 No term commitments - 👍 No deposits or credit checks - 👍 Clean Teslas (mentioned once) - 👍 Good car condition (mentioned once) - 👍 Professional company (mentioned once) - 👍 Straightforward customer service (mentioned once) **Cons** - 💸 Scam/Fraudulent company - ❌ App not functioning/crashing - ❌ Uncharged vehicles provided - ❌ Cars are damaged/dirty/smelly - ❌ Non-existent/slow customer support - ❌ Charged for un-used rentals/cancellations - ❌ High rental prices/fees - ❌ Difficulty starting cars - ❌ Cars not recognized by app - ❌ Outdated app - ❌ Unfair cancellation fees - ❌ Overcharging - ❌ Unresolved issues/money owed - ❌ Company out of business (reported) - ❌ Inconsistent pricing/hidden fees - ❌ Difficulty accessing garages - ❌ Cars not available upon booking - ❌ Credit card charged without permission - ❌ Long wait times for support - ❌ Poor communication from support - ❌ Issues with Uber integration - ❌ Unresponsive support - ❌ Cars with expired safety certificates - ❌ App not reading location - ❌ Money held after service stops - ❌ Charges for minor damages - ❌ Inability to remove payment methods - ❌ Poor onboarding process - ❌ No response from developer for bad reviews - ❌ High charging fees - ❌ Inconvenient pickup/return locations - ❌ Drivers set up for tickets - ❌ Double charging - ❌ Unapplied credits - ❌ Cars not registered correctly with Uber - ❌ Inability to break even - ❌ Paying to work - ❌ Unclear booking confirmation - ❌ Damage costs passed to renters - ❌ Paying EMI for cars - ❌ Charged for booking not used - ❌ Car not opening - ❌ Vague parking instructions - ❌ Conflict with existing bookings - ❌ Payment held as credit - ❌ Over $1000 charged for minor damage - ❌ Outrageous cancellation fees - ❌ No location found in settings - ❌ App shuts down when contacting support - ❌ App requires update but none available - ❌ Car with expired safety certificates blocked Uber account - ❌ No benefit to using service - ❌ Overpriced rentals - ❌ Inconvenient to return car on time **Commonly reported bugs** - App not recognizing vehicle - App crashing/freezing - App not working - App not updating - App not reading location - Contact Us feature crashes app - Onboarding error with profile photo - Garage access code issues - Car not starting - App not connecting to Uber - Booking without clear confirmation - Car not opening - System conflict with existing bookings - App not working for contact **Most requested features** - Improve app stability and functionality - Provide functional customer support - Ensure cars are clean and charged - Clarify pricing and cancellation policies - Improve booking confirmation process - Implement a more reliable onboarding process - Respond to user reviews and issues - Offer 24-hour customer service operators - Allow direct contact with support - Fix app location services - Fix app contact us feature - Ensure cars are correctly registered with Uber - Provide clear instructions for garage access - Offer more transparent pricing - Allow removal of payment methods - Improve car availability - Ensure cars are not damaged upon rental - Provide proof of damage before charging - Offer fair compensation for issues - Ensure credits are applied to bills - Improve the UX flow for booking and cancellation - Make it easier to reach support in emergencies - Ensure cars are charged to a usable level - Offer more flexible rental extensions - Ensure cars have valid safety certificates - Provide accurate car registration details - Offer better support for technical issues ## Newest reviews (18 of 73) ### 1/5 — Honestly, a complete mess *2025-10-18, version 2.31.0* Quick question Autzu: are you kidding me?? Terrible platform, terrible support. They must also have terrible leadership running this circus. I'd give them zero stars if possible. Avoid this service. ### 1/5 — They are withdrawing money from your credit card without your permission. *2025-10-08, version 2.31.0* Be careful before renting a car. They have made up their own rules. Even though the make, model, and class of the car they will give you are not specified, if you cancel your reservation just one minute after booking, they charge you 130 dollars ### 1/5 — They’re out of business *2025-08-28, version 2.31.0* All five star ratings are fake. Do not rent their cars, fraud and they’re out of business in the Toronto area. This is what happens when you don’t know how to change with the times, you’re out of business and I hope they get the karma for all they money took from others. ### 1/5 — They are out of business!!! *2025-07-16, version 2.31.0* Don’t waste your time on this app. They are no longer in operation, no customer service to talk to, no cars to actually rent, but the app is still up and available to take your money. Not an authorization either, the system will post it, so that it will be incredibly difficult to get your money back. DO NOT USE THIS APP! ### 1/5 — Scam *2025-05-13, version 2.31.0* This company is a scam—believe me, do not install the app. I’m editing my review because they have already scammed me once, and now they’re doing it again with my second booking. They continue to take money from my account without resolving my previous issue. There was no car available when I went to the garage, and you can’t even cancel within 24 hours. They keep attempting the transaction every other day. What kind of world are we living in where this is allowed? ### 1/5 — THIS IS A SCAM *2025-05-04, version 2.31.0* I booked a vehicle on may 3rd in a week advance & once I arrived to the hub there was no vehicles available and they took my money, support does not work they do not respond I am currently filing lawsuit against this company ### 1/5 — Worst Company on AppleStore *2025-05-01, version 2.31.0* Bad bad bad customer service, scamming out of hard working Uber drivers. Cars 4/5 severely damaged and stinks. Do not use this company! Run, run run! ### 1/5 — Worse company ever *2025-04-26, version 2.31.0* Paid for 14 hours and was never able to access the car, placed calls, left chat messages and no answers, I was charged $ 130, I never got my money back and no one is even responding to the phone call I making, no response to my emails and no response to my chats. You should be ashamed to take money from hardworking people like myself. ### 1/5 — Operates like a scam *2025-04-24, version 2.31.0* Booked a car. Money was deducted. Went to pick up the car and there were no cars to be seen. Tried to reach customer car through chat support and email. Absolutely no response. So, money deducted, no service received, and no way to get it back from them apart from filing a transaction dispute. ### 1/5 — Don’t use in San Francisco *2025-04-11, version 2.31.0* Do not use this company for Uber in San Francisco! The cars don’t link to Uber and the Autzu support is nonexistent! The support does not respond. I have support submissions that haven’t even been read in over two weeks. ### 1/5 — The worse customer service *2025-04-03, version 2.31.0* This corporation are too quick to take their money and yet 100% not reachable to dispute. ### 1/5 — Charged me $455 ??? *2025-03-25, version 2.31.0* I attempted to see pricing so i started the booking process, it said $6.67 an hr but no total price so i pressed continue to see the total price. All of a a trip is booked and they want a $455 cancellation fee. Horrible company ### 1/5 — BAD Customer Service *2025-03-19, version 2.31.0* I was assigned a Damaged/Dirty car and reported, waited hour and half in the cold weather, support team didn’t respond till next 6 hours (when writing review), money was withdrawn from card….lets see where it ends up! ### 1/5 — Looks good on paper *2025-03-14, version 2.31.0* The idea that you can order a car with a flat price flat out at $125 per day or seven dollars an hour is not true and that’s exactly what they advertise on their website. They tell you that you have extensions. They used to do 24 hour extensions and then somehow in one week with no change no policy nowhere they started talking me into extending in order to be able to get a car and telling me that all the cars are book. I go in the garage. I see the exact same car sitting there for them to fix because they’ve tried to give me damage cars that I could get tickets from the cops as a driver, which is a contradiction. It’s like they’re giving you cars to set you up to get tickets on top of these cars will have multiple tickets from the past. I’ve actually had a police officer I can tell you’re trying to earn some money and I know that’s not your car and you showed me that you didn’t have it today with this car you’re renting, but it has so many tickets on it if we felt like it, we could boot it and tow it in the street and it would be on you to get it out at 600 in the first three hours as a company that’s irresponsible plus that’s an oxymoron where drivers and you’re sitting up with the car. It’s going to get us in trouble and Uber is not gonna want to and Uber’s gonna say that we have a contract with them they’re supposed to charge you seven dollars per hour five a day if they can write it to you at a daily and then they say the opposite on the phone I’ve looked at every license plate in every car in that lot now to contact them whenever they’re not doing their job and giving me bad cars that are already damaged. You lose hours inside of a garage where the app’s not working the garage door won’t open the car. Don’t always warm up then I’m wasting time going back-and-forth trying to have a vehicle that won’t give me a fix-it ticket and they don’t that time and then when they screw up and double charge it something goes wrong and you’re sitting and they start ignoring you and you asked for phone calls there’s not that many people in the world when they ignore you and don’t answer the phone a lot of things need to be fixed with this right away as well as I’m trying to get the money from overlapping things and then trying to apply something and charging you for it before the entire time of your extensions that you have that’s getting over straightforward ### 1/5 — Bugs in onboarding *2025-02-17, version 2.31.0* Can’t seem to make it through the onboarding, as the app keeps giving me an error that “text is detected in my profile photo” when there is literally no text, and I am taking a selfie. Will update my review once the product is fixed… ### 1/5 — Developer response *2025-02-07, version 2.31.0* This review is in response to the person who gave one star and had the worst experience renting from this company. After reading the all of the reviews, I noticed that every single review had a man app developer responded to all of the other reviews and not the bad experience. That solidified it for me. If they were genuine they would have responded and looked into the incident further. Instead they ignored it. Say less, I’ll pass! ### 1/5 — Bad *2025-02-07, version 2.31.0* On my first day, no one told me I needed code to get into the garage and you don’t even get the code until after you inspect a vehicle. So how am I supposed to get inside the garage to inspect a vehicle? I had to wait for another driver to leave the garage in order for me to enter the parking garage. Now tell me if that makes any sense. The Chargers are ridiculously high. I drove or at least rented the vehicle for eight hours and made less than $200 for that doesn’t seem like it’s worth it right. Also, the support team is very terrible at their job. All they wanna do is communicate to messages but if there’s an urgency or an emergency, you have to wait for at least 30 minutes to an hour. And they call you when you’re in the middle of driving with passengers. ### 1/5 — WORST SERVICE and SUPPORT *2024-12-20, version 2.31.0* Used the app for very first time and had a such a poor experience which I didn’t expected. Prices are too high. What ever you will earn from the app,You will end up paying for the vehicle. ## Most critical reviews (10 lowest-rated) ### 1/5 — Would Not Rent From Them Again *2026-06-11, version 2.31.0* Very disappointing experience. I received the car about 40 minutes late. The vehicle was dirty, had an unpleasant smell, the washer fluid was empty, and the tire pressures were uneven. The passenger-side mirror was damaged and the bumper appeared to be held together with tape. Received EV at 2% Charge I also experienced problems charging the vehicle. Despite these issues, I was charged $10 for returning the car 15 minutes late. Overall, the vehicle was not in the condition I expected and I would not rent from this company again. ### 1/5 — Worst rental company *2026-04-18, version 2.31.0* Totally fraud company don’t ever visit or rent a car from these guys you will get scammed their Tesla’s don’t work properly. They charge you for every hour. Their customer support is very slow. ### 1/5 — App stop functioning *2026-04-18, version 2.31.0* It’s been 2 weeks since a problem with the app has begun and has yet to be resolved. The app is not recognizing the vehicle. According to customer service, the engineers have been informed. App issues should not take this long to resolve. When the app was working, it was reliable. Hopefully an update can be made to fix this issue promptly as there are people still relying on this app as supplementary income. ### 1/5 — Scammers *2026-04-01, version 2.31.0* They are big scammers they keep sending me collections notices. I didn’t owe them any money but still harassing ### 1/5 — Never use this app *2026-03-28, version 2.31.0* Nothing more broken or worthless have I ever encountered in my life. This is not an app; it is just a piece of trash. Absolutely nothing works. They gave me an uncharged car. I couldn’t work at all. Four hours, wasted nerves, and nothing more. And on top of all that, they refuse to refund the money paid for their so-called service, which I never received. ### 1/5 — Fraud STAY AWAY *2026-03-09, version 2.31.0* They just tried to charge my credit card 24$ and I have not used them STAY AWAY BUYER BEWARE ### 1/5 — Rental car *2026-02-15, version 2.31.0* Very bad service, rent is too high,car conditions is very bad lots off sound when you drive,I work uber I make in 12 hours 270, I payed 130 rent+30 $ charging(scammers) ### 1/5 — Scam *2025-12-26, version 2.31.0* Your negative balance of $0.00 has been outstanding for more than 30 days. After various attempts to contact you to resolve this issue, we have not been successful in receiving payment from you. As a result, your unpaid balance, with an additional administrative fee, will be sent to our third-party collections agency within the next 24 hours. Once we transfer your debt to a collection agency, potential consequences are as follows: your credit score will significantly be impacted negative credit information stays on your credit report for up to 6 years lenders may refuse you credit or charge you a higher interest rate insurance companies may charge you more for insurance landlords may refuse to rent to you or charge you more for rent As a valued Autzu driver, we would like to resolve this issue as soon as possible and put your Autzu account back in good standing so that you can continue driving with us. Please make your payment in full within the next 24 hours to avoid being sent to collections. ### 1/5 — Total Scam (650 dollars cancellation fees for what???) *2025-12-13, version 2.31.0* I newly installed app to see pricing so I started the booking process, it said $6 something an hour but no total price was there so in order to get total week amount I continued to see the total price. All of a sudden trip was booked and they want a $650 something cancellation fee. Disaster company! Will never visit this and not even recommend to anyone! ### 1/5 — App is a scam! Outdated! Warning: *2025-11-08, version 2.31.0* Warning! This app will take your money and customer service will only close your case when submitting. Only option will be to message Better Business Bureau or small claims court. ## Most praised reviews (10 highest-rated) ### 5/5 — Friendly App *2026-02-06, version 2.31.0* Easy to Use ### 5/5 — Great Way to save Money as an Uber driver *2024-12-19, version 2.31.0* Easy to navigate app, good customer care, great clean teslas that I can use instead of my own car. Allows me to make more money, spend less on glass, and not worry about maintaince, insurance, putting miles on my own car. ### 5/5 — Great show! *2024-03-21, version 2.10.0* Great service alittle spotty here n there but nothing too big to complain about ### 5/5 — Respect *2022-12-25, version 2.2.0* I am amazed at this chaste and clean company in customer service. They helped me because it was the first time I used the application. I faced many problems. They helped me. Rather, they did. They were serious. I respect every individual within this company. All love and appreciation to you😉👍🏻 ### 5/5 — Conflict *2021-07-10, version 1.7.1* Just a small heads up but when I try to use the option, the app shuts down. ### 5/5 — Much needed flexibility *2020-09-01, version 1.6.2* Autzu is a great company, it took me exactly 10 minutes to signup and I started driving same week! The fact that I can get a car whenever I want with no term commitments is a ride share driver dream! I started driving Uber 4 years ago on my own car and I really saw what 8hrs/day of driving can do to your car. My car depreciation, mechanic, insurance and body shop bills were through the roof! With Autzu, I can’t remember the last time I had to go to a mechanic or put the maintenance cost on my credit card. I drive whenever I want pay the hourly rate automatically and go home with no more to think about. I still get my money directly from Uber so there are no problems here. They also allow you to park your own car during your booking in their hubs for free (which I personally use)! Very well thought service. ### 5/5 — Extra money with flexible hours!! *2020-04-27, version 1.6.1* I have been working with uber on Autzu’s cars for 2 years now on and off, they are really professional supplying the cars and even their customer service is easy to call and they are straightforward! I would recommend Autzu to anyone who has a G license but doesn’t have a car to drive with uber or you don't wanna reck your own car working doing pickups! Its really easy to start working and get going making the money, they take a cut but really decent prices for the cars they offer!!! The money is deposited regularly from uber to my bank account every week. An excellent experience for me ### 5/5 — Great company, amazing experience *2020-04-27, version 1.6.1* I tried Autzu in NYC, it’s a great business model. There were no deposits or credit checks. I got approved to drive within 1 hr from my application and I worked with them for more than 4 months with no problems whatsoever. Great app experience and customer service. I highly recommend! ### 4/5 — Very straight forward *2025-09-04, version 2.31.0* So far the experience has been very straight forward as long as you read the policy then you should be fine. Everything is quite literal and is expected to be followed to the letter, if your not that type then maybe this platform will not work out for you. But if you willing to follow everything the working experience with this app is quite convenient. ### 3/5 — It could be much better support and satisfaction *2024-10-27, version 2.27.1* There is much better service expectation we have --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*