# Avail - Car Sharing — user reviews > 94 indexed App Store user reviews of Avail by ANIHI Newco, LLC, rated 4.70/5 from 3,600 ratings. - Source: https://appshunter.io/ios/app/avail-car-sharing/id1436640811/reviews - App overview in markdown: https://appshunter.io/ios/app/avail-car-sharing/id1436640811.md - Rating breakdown: 5★ 3,141 · 4★ 176 · 3★ 72 · 2★ 39 · 1★ 172 ## What do users think of Avail? Overall sentiment: negative **Pros** - 🚀 Easy to use - 💡 Innovative concept - 👍 Friendly staff - 🚗 Good car selection - 💰 Affordable rates **Cons** - 🐛 Frequent app crashes - 🤖 Poor customer service - 🚗 Cars not always available - 💰 Unexpected fees and charges - 🔒 Unreliable security measures **Commonly reported bugs** - Key box malfunctions - Reservation cancellations without notice - Inaccurate rental details in the app **Most requested features** - Improved communication with owners - Ability to track rental history - Clearer policies and procedures - Better support for electric vehicles ## Newest reviews (19 of 94) ### 3/5 — Easy to use but price keeps going up *2024-03-28* The ease of avail is actually very nice. I like the app and find everything has gotten better over time with their app (it used to be hot garbage). They outsource customer service and never had a good experience with them. But general use of getting a car has never been a problem! But now they keep adding more fees. Their is a new arbitrary “trip fee”. That wasn’t there a month ago. A $55 car is now costing almost $100 bucks for a day. Going to have to wind down using this service if prices don’t go down. **Developer response:** Hi Fury12345, thank you for sharing your feedback with Avail. We apologize for this experience and want you to know that we are working to improve our service. Please email support@availcarsharing.com and mention your App Store username, and our team will review this concern further. ### 2/5 — They charge you extra for no reason *2024-02-19, version 3.67.0* Have used the app several times and been okay for the most part but one time I got to the location only to find out the car wasn’t available. Just had another booking that ended this week and they put an extra $53 charge on top of what was originally quoted—ridiculous. ### 2/5 — Reservations cancelled *2023-10-20, version 3.60.0* After months of using the service with no issue. My reservation was cancelled and the reason given was “…we cannot provide specifics on our methodologies…”. Agent was even less helpful. ### 1/5 — Avail doesn’t rent to foreign nationals *2023-10-05, version 3.55.2* Avail doesn’t rent to foreign nationals, even those who have valid US driver’s license. Avail claim they don’t rent to people with “limited term” drivers license. ### 1/5 — Horrible *2023-10-04, version 3.55.2* Horrible service, I had a rental car reserved from 5:30pm till the next morning at 8:30am and all the sudden at 4:20pm I get a text saying you’re trip is completed, please rate! I respond it is not completed it’s scheduled for 5:30 pm tonight. I am a nurse going to work tonight and can’t use my own car this one time. I thought lucky me because avail is in my parking garage. NOPE! I get a real representative who says yeah your trip shows complete. Yes sir thanks, that’s why I’m contacting you because it’s not complete! I still need to go to work tonight. And he says he’ll process my refund and advises me to rebook. I ask for a free booking because this is VERY inconvenient and he says no I can’t do that but offers me a 50% off promo. Which I already had a 50% off promo and he said that’s the most he could do. So I go to the app and try to rebook it for 5:30pm and there ARE NO AVAILABLE CARS IN MY GARAGE! So I tell him that it shows none are available and he says there is a 4 hour buffer window to book a time 4hours from now. I cannot book 4 hours from now, I have work and need to leave at 5:30pm which is now less than an hour away. Horrible situation that they don’t even know how it shows that my trip was completed when it wasn’t and wouldn’t offer an easy solution. Nothing like more stress before working night shift. Will NOT be using this feature again and warn all to be careful. Makes a stressful situation worse when you just need a car to get to work or any situation. ### 1/5 — STAY AWAY - SHADY BUSINESS PRACTICES *2023-09-28* You will have nothing but headaches from this company. Largely because their customer service is entirely chat/email based with useless canned messages. I have yet to even get my hands in a car with Avail and I refuse to try again. My first reservation, the reservation details just disappeared. Poof, gone from the app. Okay …. the second reservation, they unexpectedly changed the car on me. Fine, not a big deal. Something came up and I cancelled my trip 1 week in advance, which mostly went fine. Then, several days later they charged me an additional fee for insurance. Huh??? I spoke to someone via chat at they said they could only refund the fee if I uploaded my insurance information. First of all, I don’t have a car or car insurance, that’s why I rent in the first place. Second of all, what difference does it make if my reservation has already been cancelled??? How can charge me additional for a service I’m no longer receiving. Still waiting for my money back. What a scam. Beware. **Developer response:** Hi Janet, thank you for sharing your feedback with Avail. We apologize for this experience and want you to know that we are working to improve our service. Please email support@availcarsharing.com and mention your App Store username, and our team will review this concern further. ### 1/5 — THE WORST *2023-09-14, version 3.55.2* I was supporting the company using it almost every month because of travel reasons for my job. They banned my account for absolutely no reason and when I tried to contact support and ask why, they can’t give me an answer???? So unprofessional and unfair. Don’t waste your time with this selfish company. I even recommended the app to my Dad and they did the same thing to his account for no reason. What a joke of a company. ### 1/5 — Horrible service *2023-09-07, version 3.55.2* Wish I could rate them negative stars!! Company is a joke! DO NOT RENT FROM THESE PEOPLE‼️ Rip off and dealing with them will raise your blood pressure through the roof!!! ### 1/5 — Trash *2023-09-01, version 3.55.2* Land in the state and they cancel on us last second ### 1/5 — Do not accept my DL *2023-08-29, version 3.55.2* They just changed policies, and denied my DL with no reason. Just because of their policies without clarification. I have a clean record. Just a scam company, don’t buy on their ads. ### 2/5 — Good rates but horrible return experience *2023-08-26, version 3.55.2* I’ve used the service numerous times and I have a few issues. The selection of cars is good and the price is aligned with what I would expect to pay for a rental these days. But… the customer service is not wonderful. This trip we had a car that was in a parking garage and the enter and exit code did not work. I tried to tell customer service and they didn’t care at all, all they did was give me $10 for the next trip. Doesn’t really help when I can’t get in and out of the garage. Also, for this trip and the last I have not had a successful return of the car because the lockbox doesn’t open to be able to return the key. The last time I had to put it into the emergency box and this time the emergency box is locked so I have to sit through a text conversation and deal with it. Not super happy about it. ### 1/5 — Horrible service *2023-08-13, version 3.55.1* Booked reservation 24 hours in advance. Spent 35 minutes with an AI chatbot to add a secondary driver. Showed up at reservation time, pressed the button to open the key box, and the key box “did not respond”. 15 more minutes with the chatbot, and they reset the box and opened the locker…… with no keys in it. Car wasn’t even on the lot. “No cars available in the city…” and only offered a 50% off promo code until writing “I demand a refund” 3 times in a row to the bot. Horrible service. Forced to book last minute fee Getaround for double. Never again. ### 1/5 — Unreliable at best *2023-08-12, version 3.55.1* Booked a car for the weekend, went to pick up the car only to be told there “was a problem with the car” (the car was completely fine). And there was no other availability anywhere in the city. My reservation was then cancelled. Also you cannot talk to an actual person on the phone, their customer service is completely over text. Do better. ### 1/5 — AWFUL - NEVER USE THIS COMPANY *2023-08-09, version 3.55.1* zero customer service support for issues with rides, cars always wreak of cigarette smoke despite charging $150 cleaning fee for smoking, always an issue getting in and out of parking lot update: after hours texting with support and re-explaining the issues i experiences with my ride 5+ times because there was “no record of it” i was told there aren’t any refunds and got a coupon for my next ride…. NEVER EVER USE THIS COMPANY ### 1/5 — Total disaster *2023-07-29, version 3.55.1* Couldn’t get to the car. QR code didn’t work. Phone number didn’t have any agents. Chat button on website broken. Text leads to an automated system. Finally got to an agent who was clearly overseas. He had no idea, and gave nonsensical advice. Eventually had to cancel my day trip and apologize to my friends. Never, never, never again. ### 1/5 — Horrible *2023-07-06, version 3.55.1* The app works fine and the concept is great, but the customer service is horrible and virtually non-existent. They have a chat feature only - no number to call if you have any issues. It takes forever for the agents to respond in the chat and they don’t seem like they’re interested in helping their customers when they do respond and do not follow up as they say they will. Wouldn’t recommend because if you have any issues at all, you’re basically out of luck. ### 1/5 — Irresponsible Client Service, *2023-07-02, version 3.55.1* I made my reservation but when I pick up the car there is no key. The client service just ask me to cancel it without providing any resolution. ### 1/5 — banned for no reason *2023-06-30, version 3.55.1* I used avail a few times to rent cars and every time i returned my rented vehicle on time with no damage and refueled. one day i go to rent a car for the weekend and they take my money and then tell me im banned from renting…i asked customer service what’s the reason i can’t rent anymore and they tell me they don’t have to disclose that information and if they want to ban a user they can with no justification under the “law”..never got my money back either had to call my bank and go through a whole ordeal. ### 1/5 — Beware! Do not rent from Avail *2023-06-30* My partner and I were so excited for our 4th of July long weekend. We made a reservation with Avail to rent a car for Thursday-Sunday. We followed the instructions to a T, we showed up at the garage, unlocked the lock box….. and surprise surprise NO KEY. We contacted Avail support which is just a chat bot. After spending roughly an hour chatting through sms, Avail told us to cancel our reservation and look for a new car. A glitch in the app wouldn’t allow me to cancel my own reservation so I had to wait for support to do it. By the time I was able to select a new car in the app, there were NO cars in the city for the dates we needed. This completely ruined our weekend plans. We never made it out of the city in time, we wasted money on an Airbnb that we couldn’t use bc we had no way to get to our destination. The customer service only has standard scripts to follow, it’s impossible to get a real person on the phone. They offered me a 40% coupon for my next rental but I will never use it bc I have no trust in this company. This service is scam. **Developer response:** Hi Jags suave, we appreciate your feedback and want you to know that your experience isn't typical of our service. Please email support@availcarsharing.com and mention your App Store username, so we can review and work to resolve this issue. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible Company *2025-11-05, version 3.70.0* I was a host for a long time and they almost never cleaned the car as promised, smelled awful when they did, paid horribly, and wouldn’t give my car back when I wanted to quit hosting. Nobody should ever rent from them!! ### 1/5 — Dead / doesn't open *2025-07-01, version 3.70.0* Title says it all. This app is a Fail. ### 1/5 — Doesn’t launch *2025-02-05, version 3.70.0* Doesn’t launch ### 1/5 — App disabled *2024-12-20, version 3.70.0* App shutdown ### 1/5 — You guessed it! Do NOT trust this company *2024-06-23, version 3.70.0* The app is obviously a great idea and Denver absolutely needs a user-friendly car rental app…but Avail is NOT IT. I’ve rented cars from Avail ~10x. I would say 3 of my rentals were successful with no issues. The other times, I experienced these problems: -the car I rented wouldn’t start and they canceled my rental, -the parking garage was inaccessible and they canceled my rental, -the lock box was “malfunctioning” and they canceled my rental, -the car I rented WASN’T ACTUALLY AVAILABLE and, you guessed it, they canceled my rental. Do not waste your time, energy, and patience using this app. Save yourself the frustration and headache and use an old school rental car service. ### 1/5 — Don’t download *2024-02-29, version 3.68.0* Absolutely awful customer service. All they have is an AI chatbot. Live customer support agents are never available. ### 1/5 — Fraudulent Company *2024-02-03, version 3.65.0* Do not use this app or car rental service. They will cancel your rental last minute for bogus reasons and provide you with no support, other than a customer service chat. They only accept certain state driver’s licenses despite claiming to accept licenses from all 50 states. I am certain that this company is committing fraud and I would not recommend their services to anyone. ### 1/5 — If I could give zero stars *2024-01-29, version 3.65.0* Do not use this company. I rented a vehicle with this company and within 5 minutes of pulling off the car stopped. The company tried to tell me that I had to either pay for the tow or get the car back to the lot. Neither of which made any sense nor should have been my responsibility. After arguing with customer service they set up a tow and picked up the vehicle. Four days later someone called questioning where the vehicle was. How am I to know? A week later I get a call saying I owe 7 days of the vehicle. How is that possible? I finally get what I thought was a resolution… they offer me $10.00, I go to make a new reservation. Apparently I’m banned from the site, because I rented a faulty vehicle ### 1/5 — Badly managed system *2023-11-24, version 3.62.0* First time I rented, they tried to charge me $500 for damage to the car that was already there before. I swore off renting from them, but couldn't find any alternatives for Thanksgiving, so I gave them a second try. This time, I spent 2 hours in a cold parking garage text-chatting with some fellow. Nobody had put the ramp exit pass in the car, and the person on the line couldn't figure out how to get me out of there. I get the impression Avail is trying to set up a network by doing everything as cheaply as possible. "Move fast and break things" may make their investors happy, but it's me who got broken. ### 1/5 — DO NOT RENT WITH THEM *2023-11-18, version 3.62.0* I’ve rented from this company atleast 6 times and it is always a problem. Last time, the lockbox wouldn’t open so they cancelled my trip right then and there and told me to book a different vehicle. Today i arrive and the car keys were not in the lockbox, again they cancelled my reservation and left me stranded. I insisted that they try to help me by locating the keys, figuring out why this happened and they just keep sending me automated messages. Stick to Enterprise and Hertz. ## Most praised reviews (10 highest-rated) ### 5/5 — 5/5! Definitely recommend over legacy rental car companies! *2023-07-30* Picking up the car took a total of about 2-3 minutes. Dropping off was even quicker. Very smooth process! The vehicle was just like it appeared in the photos, if not better. Very easy to use the app and I definitely recommend it to anyone who has avail in their city. I’m in Chicago and it was by far cheaper than Turo Hertz and all the other legacy rental car companies. **Developer response:** Hi AlexefVela, thank you for taking the time to share your positive experience with Avail! We're happy to hear that you enjoyed our self-service pick-up and drop-off. We hope to see you soon for another trip! ### 5/5 — Happy Renter *2023-06-20, version 3.55.0* This is my 2nd time renting, the 1st time no issues. Avail makes renting easy! ### 5/5 — Car *2023-05-14, version 3.54.0* It’s more easy to use in have great clean cars ### 5/5 — Amazing! *2022-10-30* Recently went on a four day trip and had no problems! Everything was very easy to navigate, both in person and on the app. I am also so so grateful that Avail allows young drivers and doesn’t charge any young driver fees, because without them I wouldn’t have been able to take this trip since normal rental companies won’t allow it! I would 100% use this service again :) ### 5/5 — Avail *2022-08-24, version 3.44.0* This is my second time using Avail. I keep telling my friends to try your services out and you won’t go back to the other car vendors,from using the app to the awesome service I received on the phone is on point. Great job to the persons the came up with this amazing and creative idea. Thank you 👏👏 ### 5/5 — Car owner *2022-08-18, version 3.44.0* Love how easy avail makes sharing my car. They are friendly and reachable. I’m really pleased to be doing business with Avail!! ### 5/5 — BWI is just as amazing as MCO!!! *2022-08-01, version 3.43.1* After two wonderful experiences with the Avail team in Orlando, we left another car with Avail in Baltimore. This company just has a knack for hiring amazing people. Everyone we have met or spoken to on the phone has been polite and professional. We are hooked! ### 5/5 — Trip to SLC *2022-02-26, version 3.36.0* This is the way to go if you’re looking for best value. The service attendants at the parking spot were great - no waiting around. Car I got was super clean with low mileage. Saved probably 130 bucks over Turo even. No extra or hidden fees that I could see. Will refer and will use again ### 5/5 — Brilliant Business; Great Customer Service *2021-10-19, version 3.31.0* This concept is brilliant, and they execute it well. I would love to Avail eventually make it into airport rental areas, but I have now loaned my car to Avail for several long weekends trips. I love it, and the execution of their customer service is the icing on the cake. App can be a little glitchy ### 5/5 — Overall a great experience *2021-09-17, version 3.29.0* Although there were several times I had to call and check on my car, it was a wise decision to make while out of town. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*