# Avaya Call Management System Mobile Supervisor

> Mobile call center supervisor tool for real-time performance monitoring on iPad. (iPhone/iPad app by Avaya, Inc..)

- Source: https://appshunter.io/ios/app/avaya-call-management-system-mobile-supervisor/id882040220 (this page in markdown: same URL + `.md`)
- Developer: [Avaya, Inc.](https://appshunter.io/developer/316068969)
- Category: Business, Productivity
- Price: Free
- Rating: 5.00/5 from 1 App Store ratings
- Age rating: 4+
- Requires: iOS 5.1.1 · 44 MB
- Languages: American English, Czech, Dutch, French (France), German (Germany), Italian, Japanese, Korean, Polish, European Portuguese and 6 more
- Released: 2014-06-05
- Data updated: 2026-06-25
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/avaya-call-management-system-mobile-supervisor/id882040220/reviews.md

## What is Avaya Call Management System Mobile Supervisor?

Avaya Call Management System (CMS) Mobile client turns your iPad into a mobile Call Center decision making device. CMS Mobile facilitates untethering Call Center Supervisors from their desk and allows Supervisors to walk around the contact center to provide immediate oversight and assistance to agents. CMS Mobile provides real time information to assist Call Center Supervisors to answer the question “Can I relax now? ”.

Features Supported on CMS Mobile:
- Real time performance metrics and statistics for skills and agents
- Thresholds that provide visual indication to the user when call center metrics fall outside acceptable boundaries
- Customizable thresholds
- Drill through from skill based view to agents based view to allow immediate deeper understanding of call center activity

**** Requires network access to CMS product server version R17 R3 and a valid CMS user Login ****

**** Requires externally signed certificate to be installed on the CMS server ****

**** Designed for iPad 2, 3rd generation, 4th generation and iPad Air ****

## Key features

- Real-time performance metrics
- Agent and skill statistics
- Customizable thresholds
- Visual performance indicators
- Drill-down data views


## Frequently asked questions about Avaya Call Management System Mobile Supervisor

### What devices does Avaya CMS Mobile Supervisor support?

Avaya CMS Mobile Supervisor is designed specifically for iPads, including iPad 2, 3rd generation, 4th generation, and iPad Air. It is not available for other devices like iPhones or Android tablets.

### What are the system requirements for Avaya CMS Mobile Supervisor?

To use Avaya CMS Mobile Supervisor, you need network access to a CMS product server version R17 R3 and a valid CMS user login. An externally signed certificate must also be installed on the CMS server.

### How does Avaya CMS Mobile Supervisor help supervisors?

It allows supervisors to monitor real-time performance metrics and statistics for skills and agents, providing immediate oversight. Customizable thresholds offer visual alerts when metrics fall outside acceptable boundaries, enabling prompt action.

### Can I customize the alerts in Avaya CMS Mobile Supervisor?

Yes, the app supports customizable thresholds. This feature allows supervisors to set their own boundaries for call center metrics, ensuring they receive visual indications when performance deviates from their specific acceptable ranges.

### What kind of data can I see in Avaya CMS Mobile Supervisor?

You can view real-time performance metrics and statistics for both skills and individual agents. The app also allows you to drill down from a skill-based view to an agent-based view for a deeper understanding of call center activity.

### Is Avaya CMS Mobile Supervisor free to use?

Yes, Avaya CMS Mobile Supervisor is available for free. However, it requires access to a compatible Avaya CMS product server and a valid user login to function.

### How often is Avaya CMS Mobile Supervisor updated?

The latest version available is 18.0.4, which was last updated on July 11, 2016. While the app has not been updated recently, it is designed to work with specific server versions.

### What is the age rating for Avaya CMS Mobile Supervisor?

Avaya CMS Mobile Supervisor has an age rating of 4+. This indicates it is suitable for users of all ages, with no content restrictions.

## Version history (last 5 releases)

### 18.0.4 — 2016-07-11

This app has been updated by Apple to display the Apple Watch app icon.

Minor changes to link status display

### 18.0.3 — 2016-03-21

added support for R18

### 17.0.18 — 2014-07-30

Bug fixes.

### 17.0.17 — 2014-07-14

Bug fixes. EULA updated.

### 17.0.15 — 2014-07-01

User interface enhancements, bug fixes.

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## More apps by Avaya, Inc.

- [Avaya Scopia Mobile](https://appshunter.io/ios/app/avaya-scopia-mobile/id465577031)
- [Web Collab](https://appshunter.io/ios/app/web-collab/id535948292)
- [Avaya Workplace](https://appshunter.io/ios/app/avaya-workplace/id933220295)
- [Avaya Spaces](https://appshunter.io/ios/app/avaya-spaces/id1397188683)
- [Avaya Conference Assistant](https://appshunter.io/ios/app/avaya-conference-assistant/id1437458339)

All apps by Avaya, Inc.: https://appshunter.io/developer/316068969

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-25.*