# Avaya Workplace

> Mobile integration for office voice, video, messaging, and presence. (iPhone/iPad app by Avaya, Inc..)

- Source: https://appshunter.io/ios/app/avaya-workplace/id933220295 (this page in markdown: same URL + `.md`)
- Developer: [Avaya, Inc.](https://appshunter.io/developer/316068969)
- Category: Business, Productivity
- Price: Free
- Rating: 2.10/5 from 346 App Store ratings · 392 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 143 MB
- Languages: American English, Czech, Danish, Dutch, Canadian French, German (Germany), Hebrew, Hungarian, Indonesian, Italian and 13 more
- Released: 2015-05-09
- Data updated: 2026-09-07
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/avaya-workplace/id933220295/reviews.md

## What is Avaya Workplace?

Avaya Workplace integrates your iPhone and iPad with your office Avaya Aura or IP Office communications environment and delivers mobile voice & video VoIP calling, rich conferencing, instant messaging, presence, visual voicemail, corporate directory access, call history and more!

Key Capabilities (Feature availability will vary based on your environment and configured services)

· VoIP calls – Lower your mobile service charges by making VoIP calls over Wi-Fi or mobile data networks
· Conceal Your Mobile Phone Number - Calls made with Avaya Workplace are handled by your office communication system and will display your office calling line ID, not your mobile phone number
· Cellular Voice integration – If VoIP isn’t your best option, then traditional cellular voice service can be used and calls will still be routed through your office communication system
· Call Mobility – VoIP roaming between Wi-Fi and 3/4G networks, and call handoff between cellular voice and VoIP
· Single Number Contact – Choose to have incoming office calls ring on your iPhone and/or any other phone you may want to use
· Visual voicemail – Enables you to see who left you a voice message and when it arrived. Messages can be played in any order.
· Instant Messaging – Exchange text messages and multi-media file attachments with archival/retrieval
· Presence status – View the Presence status of colleagues
· 24X7 call logs shows all office line call activity regardless of which device was used or when calls arrived
· Corporate Directory Integration – Search for corporate contacts and create a list of favorites
· Integrated audio / video / web conferencing with Avaya Workplace Meetings Online and Avaya Workplace Conferencing

## Key features

- VoIP calling over Wi-Fi/mobile data
- Conceal mobile phone number
- Cellular voice integration
- Call mobility and handoff
- Visual voicemail
- Instant messaging
- Presence status
- Corporate directory access

## What do users think of Avaya Workplace?

Overall sentiment: negative

**Pros**

- 🚀 Great collaboration tool
- 📅 Calendar integration
- 💬 Intuitive messaging
- 🎥 Seamless video conferencing

**Cons**

- 🐛 Frequent crashes and bugs
- 🔋 Heavy battery drain
- 🔒 Unreliable security features
- 📞 Incoming calls not working properly

**Commonly reported bugs**

- Incoming calls not ringing unless app is open
- Calls dropping or poor call quality
- Login and sign-out issues
- Compatibility problems with newer iOS versions

**Most requested features**

- Dark mode option
- Improved call history and contact integration
- Better background app functionality
- More customization options

## Recent user reviews (10 of 392)

All indexed reviews: https://appshunter.io/ios/app/avaya-workplace/id933220295/reviews.md

### 1/5 — Good idea, horrible execution

*2026-08-28, version 3.41*

The app itself works properly 30-40% of time. The other 60-70% of time there are a plethora of issues that present themselves intermittently. For example, I will answer a call and the call screen will come up but it doesn’t connect me and my phone is still vibrating as if I didn’t answer the call. Another example is when a call comes in the phone will ring for sometimes 10-15 min even though the call was picked up after the 1st ring. There are many more random issues that happen sporadically. It’s just a janky app in general. I’ve never used the app and not had at least one thing inconvenience me. They can update and fix issues as they come up but it needs a serious,
Top to bottom overhaul to make it function remotely properly. If this was a product meant for the average consumer this app would have went defunct YEARS ago.

### 1/5 — No longer working

*2026-08-08, version 3.41*

Lots of features on this app don’t work. You hit a selection and nothing happens or there is a spinning symbols that never goes away. It would also be nice to have a feature to block incoming calls.

### 5/5 — Works great!

*2026-05-07, version 3.41*

The app works perfectly fine for me. Despite seeing all the negative reviews, I have had no problem with the app

### 1/5 — Pessima

*2026-03-31, version 3.40.1*

Fa schifo! Impossibile configurare un account su computer desktop

### 1/5 — 真難用

*2026-03-12, version 3.40.1*

公司用Avaya，很常需要重新設定，聯絡人會不見 是真難用

### 1/5 — Funktioniert nicht

*2026-02-23, version 3.40.1*

Seit iOS 26.3 bekommt man keine Nachrichten mehr, wenn die App im Hintergrund läuft

### 1/5 — Non funziona su iOS

*2026-02-05, version 3.40.1*

Non arrivano le chiamate e non funziona in background

### 1/5 — Работа в фоновом режиме

*2026-01-06*

Не работает в фоновом режиме, хотя все разрешения предоставлены

**Developer response:** Приносим извинения за возникшие трудности. Для настройки приложения Workplace необходимо предоставить доступ обязательным приложениям. Без этого приложение можно удалить через настройки устройства (Информация о приложении -> Разрешения). Для получения дополнительной помощи свяжитесь с нами по адресу https://support.avaya.com

### 1/5 — 爛

*2025-12-26, version 3.40.1*

真的有夠爛

### 1/5 — Complètement hors sol cette appli !!!

*2025-12-18, version 3.40.1*

J’ai rarement vu une appli aussi pourrie !
On ne retrouve rien, c’est fouillis, ça buggue de partout, bref, un stagiaire de troisième ferait largement mieux !
Une pure CATASTROPHE !!!

## Frequently asked questions about Avaya Workplace

### What does Avaya Workplace do?

Avaya Workplace integrates your mobile device with your office Avaya Aura or IP Office communications environment. It provides features like VoIP calling, video conferencing, instant messaging, presence status, visual voicemail, and access to your corporate directory.

### How does Avaya Workplace help with calling?

You can make VoIP calls using Wi-Fi or mobile data, which can lower your mobile service charges. Calls made through the app display your office calling line ID instead of your personal mobile number. It also supports traditional cellular voice integration and call handoff between Wi-Fi and cellular networks.

### Is Avaya Workplace free to use?

Based on the provided information, the app itself is free to download and use. However, its functionality is dependent on your organization's existing Avaya Aura or IP Office communications environment and configured services.

### What are the key features of Avaya Workplace?

Key features include VoIP calling, the ability to conceal your mobile phone number, cellular voice integration, call mobility, single number contact, visual voicemail, instant messaging, presence status, call logs, corporate directory access, and integrated audio/video/web conferencing.

### Who is Avaya Workplace intended for?

This app is designed for business professionals who need to maintain seamless communication with their office environment from their iPhone or iPad. It's ideal for users who require access to business calls, messages, and presence information while mobile.

## Version history (last 5 releases)

### 3.41 — 2026-03-31

IPO: Change naming for 'Send All Call' feature to 'Do not Disturb'
SSO support for IPO One-X portal messaging
LNCC activation support via 3PCC

### 3.40.1 — 2025-11-28

Bug Fixes

### 3.40 — 2025-09-30

Enhanced UCID (Universal Call Identifier) support.
Enable/Disable screens for EULA, Emergency disclaimer and Tutorial
Apply dialing rules to calls dialed from Call logs- Controlled through config property.
Allow users to see the typed password by providing 'eye' icon

### 3.39.1 — 2025-07-17

Bug Fixes

### 3.39 — 2025-04-22

Workplace App to be supported with iOS shortcut 
Disable Call options using Config Property
Support for Auto-Dial feature
Support for re-keying.

## Apps similar to Avaya Workplace

| App | Rating | Price | Category |
| --- | --- | --- | --- |
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## More apps by Avaya, Inc.

- [Avaya Scopia Mobile](https://appshunter.io/ios/app/avaya-scopia-mobile/id465577031)
- [Web Collab](https://appshunter.io/ios/app/web-collab/id535948292)
- [Avaya Call Management System Mobile Supervisor](https://appshunter.io/ios/app/avaya-call-management-system-mobile-supervisor/id882040220)
- [Avaya Spaces](https://appshunter.io/ios/app/avaya-spaces/id1397188683)
- [Avaya Conference Assistant](https://appshunter.io/ios/app/avaya-conference-assistant/id1437458339)

All apps by Avaya, Inc.: https://appshunter.io/developer/316068969

## Related topics

[avaya workplace](https://appshunter.io/ios/topics/avaya-workplace) · [avaya](https://appshunter.io/ios/topics/avaya) · [avatone](https://appshunter.io/ios/topics/avatone)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*