# AvertX Connect

> Remote mobile access and management for AvertX ProConnect video recorders. (iPhone/iPad app by Knox Ave LLC.)

- Source: https://appshunter.io/ios/app/avertx-connect/id1124222760 (this page in markdown: same URL + `.md`)
- Developer: [Knox Ave LLC](https://appshunter.io/developer/572936569)
- Category: Business, Utilities
- Price: Free
- Rating: 2.10/5 from 103 App Store ratings · 65 written reviews indexed
- Age rating: 4+
- Requires: iOS 18.0 · 26 MB
- Languages: English, French, Korean, Chinese, Spanish, Chinese
- Released: 2016-09-02
- Data updated: 2026-08-29
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/avertx-connect/id1124222760/reviews.md

## What is AvertX Connect?

Stream live and recorded video anywhere you want with AvertX Connect on your mobile device. Remotely connect to your AvertX ProConnect recorder, and monitor your system and cameras; at work, at home or on the go. Effortlessly connect to AvertX’s Cloud servers to load your list of recorders. Be at ease using and trusting AvertX’s cloud-based software developed in the U.S.A.

Key Features: 
• Search through your alert history  
• Convenient access from anywhere 
• Cloud connected video management system 
• Control of PTZ capable cameras 
• Listen to recorded audio 
• Video export and sharing 
• Secure login requirements, to protect your system 
• Easy-to-use search filters and timeline 

It's suggested to use this app on a secure Wi-Fi network. Streaming high-quality videos over cell networks can use up a lot of data and use up your device's battery quickly. 

Requirements:  
• Compatible with AvertX ProConnect recorders only 

For more Information:  
visit https://www.avertx.com

## Key features

- Stream live and recorded video
- Remote access to ProConnect recorders
- Monitor system and cameras
- Search alert history
- Control PTZ cameras
- Video export and sharing
- Secure login

## What do users think of AvertX Connect?

Overall sentiment: negative

**Pros**

- 👍 Works well on iPad and iPhone
- 👍 App works without issue on 4g lte and wifi
- 👍 Connects quickly and easily
- 👍 Setup was simple
- 👍 Great business tool
- 👍 Very robust
- 👍 Viewing of cameras now opens up quickly
- 👍 App is better now
- 👍 App is very stable
- 👍 Provides notifications when a person or vehicle passes near the cameras
- 👍 Notifications include a screenshot with an option to open the app to watch the recording or watch live
- 👍 Returning customer
- 👍 Price point versus quality has always been decent

**Cons**

- 🐛 App is very glitchy now
- 🐛 Mobile app is broken
- 🐛 Takes forever for cameras to load
- 🐛 App lacks many features
- 🐛 App sometimes crashes
- 🐛 Unreliable
- 🐛 Slow to connect remotely
- 🐛 Searching for events is cumbersome and glitchy
- 🐛 Random freezes
- 🐛 Hard to find events
- 🐛 Unpolished UI
- 🐛 No images with push notifications on iPhone
- 🐛 App is unusable to view cameras
- 🐛 Garbage app and security surveillance system
- 🐛 App not working on iOS
- 🐛 App not working after latest update
- 🐛 Bricked an entire home security surveillance system
- 🐛 App crashes on MacBook Pro
- 🐛 Crashes when expanding the view
- 🐛 App is pretty much useless
- 🐛 Update stopped phone notifications
- 🐛 Incredibly slow
- 🐛 App just not working well
- 🐛 Needs major attention
- 🐛 Keep disconnecting and freeze
- 🐛 No settings in app
- 🐛 Never works
- 🐛 Fix the app!!
- 🐛 Got rid of the only feature I cared about
- 🐛 Fix the broken event function
- 🐛 New update no longer lets you filter recordings by motion type
- 🐛 App is a lot more sluggish
- 🐛 Terrible app
- 🐛 90% of this app is not working
- 🐛 App won't open
- 🐛 Lags and freezes
- 🐛 Constantly having to restart it
- 🐛 Worked with iOS 15.3 but not 15.4
- 🐛 Complete Crap
- 🐛 Can only view 1 camera in HQ
- 🐛 Terrible app
- 🐛 App keeps making me delete and reinstall
- 🐛 Slow app ios15
- 🐛 Freezes up
- 🐛 App Does Not Connect
- 🐛 Doesn’t work
- 🐛 Every Update make it worse
- 🐛 Latest version returns to last viewed time when app switching
- 🐛 Latest Update Has Long Image Load Time
- 🐛 Does not work with my iPhone 12
- 🐛 Not able to Login
- 🐛 Very unfriendly
- 🐛 Can view from iPhone after latest iOS update!
- 🐛 UPDATE THE APP ALREADY!
- 🐛 Cameras do not connect
- 🐛 Can’t Load NVR To View Cameras, Saved Clips, etc.
- 🐛 What happened?
- 🐛 CANNOT VIEW all 16 cameras
- 🐛 NVR
- 🐛 No Presets Option
- 🐛 Update broken
- 🐛 Never works
- 🐛 Ruined.
- 🐛 PTZ feature needs work
- 🐛 Poorly built. Not intutitive.
- 🐛 Not for older Avertx NVR
- 🐛 Better apps
- 🐛 Please write better softwares

**Commonly reported bugs**

- App is very glitchy
- Mobile app is broken after last update
- Unable to access via iPhone after last update
- Cameras take forever to load live or recorded footage
- App crashes when viewing live or recorded footage
- Latest update brought a new start screen, requiring more clicks to access recorders
- System does not feel stable
- App is slow to connect remotely
- Searching for events is cumbersome and glitchy with random freezes
- No images with push notifications on iPhone
- Dropped support for Apple TV app
- Cameras are infinitely loading/spinning after update
- Orange cloud sign pops up
- App is unusable to view cameras after update
- App not working on iOS 18.6.2, shows blue i icons
- Cannot access any recording
- App not working after latest update, multiple locations affected
- System 'bricked' by AvertX, remote monitoring obsolete
- App crashes on MacBook Pro when selecting a location
- App crashes when expanding the view
- Update stopped phone notifications
- Incredibly slow loading times, even on local network
- Unable to go back after event playback, requires exiting app
- App keeps disconnecting and freezing
- No settings in the app, requires hardwiring to TV
- App never works
- Cannot use analytics on the app
- New update removes filtering by motion type
- App is sluggish after new update
- 90% of the app is not working
- Cannot watch cameras or do almost anything
- App won't open more than once a day, requires phone restart
- Password section not allowing input after logout
- App lags and freezes, requires restarting
- App not working with iOS 15.4, prompts to install app when reviewing events
- Can only view 1 camera in HQ mode, others won't load
- App keeps making users delete and reinstall, requiring re-entry of information
- Login expired error and freezes up
- App sometimes connects successfully, sometimes does not
- Firmware updates mess with things instead of fixing them
- App updates also cause issues
- Fails to read verified password
- Every update breaks something else
- Latest version returns to last viewed time when app switching
- Latest Update Has Long Image Load Time
- Cannot get live view to zoom
- Not able to Log In into account through the App
- Virtual button for enter/go is under the virtual numeric keyboard during 2-step verification
- Can view from iPhone after latest iOS update!
- Haven’t been able to view cameras for over two weeks due to latest update
- Cameras do not connect
- Cannot Load NVR To View Cameras, Saved Clips, etc.
- Loading window comes up forever and times out
- Failed to access NVR
- Cannot access events to view
- Cannot access saved exported clips
- Blue question mark on each camera
- Cannot view all 16 cameras at once on phone app
- Never connect to NVR
- Latest version removed Presets option
- Latest update broke the app
- Cannot view video, live or search
- APP NEVER WORKS
- Cameras don’t load on WiFi or cellular
- Ever since the new update unable to connect at all
- App is poorly constructed and not intuitive

**Most requested features**

- Revert to previous UI for recorder selection
- Add back filtering by motion type (person, vehicle, etc.)
- Restore person detection search functionality
- Add a slider bar for zoom in/out feature for PTZ cameras
- Add Presets option back to the app
- Improve UI to be more intuitive and user-friendly
- Add ability to search by a time frame to view events
- Add apps for Roku and FireTV
- Add dark mode option
- Add advanced analytics dashboard
- Include basic settings in the app
- Allow viewing all 16 cameras at once on phone app
- Add timeline search feature to NVR interface
- Improve PTZ zoom functionality with a slider bar

## Recent user reviews (10 of 65)

All indexed reviews: https://appshunter.io/ios/app/avertx-connect/id1124222760/reviews.md

### 1/5 — Used to Work

*2026-03-21, version 3.2.2*

App is very glitchy now.  This used to work really really well.  I’m hoping they fix this

### 1/5 — Mobile Ap is broken!

*2026-02-17*

I’m convinced AvertX must not test their updates prior to pushing them out. With the last update I’m no longer able to access via iPhone but it still works on AppleTV. Come on, mobile is the most important and it’s broken. I’m super tired of testing their junk and it’s time for a Costco return. At least Costco had the sense to drop these guys. I installed a UniFi Protect system in my second home and it is unbelievable! 100% reliability, 4K cameras, AI features, smart home integration, etc. Don’t waste your money on AvertX.

### 1/5 — Horrible

*2026-02-08, version 3.2.1*

It takes forever for my cameras to load when I need to view live or recorded footage. The app lacks many features that Ring and other brands offer. The app sometimes crashes when viewing live or recorded footage.

### 1/5 — Unreliable

*2026-01-07, version 3.2.1*

The latest update brought a new start screen to select recorders.  Before I could see all my recorders right after app launch, but now I need to drill down to each one (more clicks) to get to the recorder I want. Please revert!

Update 09-2026
The system just doesn’t feel stable. I bought from Costco hoping they did their due diligence - but now Costco does not sell them anymore (wonder why?).  The app/system is slow to connect to remotely, searching for events is cumbersome and glitchy (random freezes, hard to find events I am looking for, unpolished UI, etc.), and things like no images with push notifications on iPhone (just a picture that says loading).  Also saw they dropped support for the Apple TV app (one reason I bought - so I could view on my TV).  Support is very hard to get a hold of (long wait times via chat and phone).  Overall not worth the price or headache. Looking at Unifi Protect to replace this.

### 1/5 — Update broken

*2025-12-24, version 3.2.1*

After updating, my cameras are now infinitely loading/spinning and an orange cloud sign pops up. App is now unusable to view my cameras.

### 1/5 — Garbage

*2025-10-30, version 3.2.1*

Garbage app and security surveillance system. Dont buy avertx is the worst decision I have ever made.

### 1/5 — App not working on iOS 18.6.2

*2025-10-16, version 3.2.1*

The app used to work perfectly but with the latest iOS it only shows blue i icons on the tiles. Can’t access any recording. I also contacted support but no response.

### 1/5 — Not working

*2025-09-28, version 3.2.1*

App not working after latest update.  I have 8 locations with AvertX recorders.   Now none of them are working on the app.  Can still access them from a pc.

### 1/5 — Avoid!

*2025-03-26*

AvertX “bricked” an entire $1,100+ home security surveillance system that I purchased from Costco and spent countless hours installing. After a few year of spotty use (their app regularly crashed and was unreliable) AvertX decided to brick the system by making remote monitoring through their app obsolete. After several e-mails and calls to their support center the only option was to spend close to another $1k for an updated AvertX motherboard. No thanks AvertX.

### 1/5 — Stability Issues on MacBook

*2025-02-06, version 3.1.3*

App crashes on MacBook Pro everytime I select a location to get started.

## Frequently asked questions about AvertX Connect

### What does AvertX Connect do?

AvertX Connect allows you to stream live and recorded video from your AvertX ProConnect recorder on your mobile device. You can monitor your security system, review alerts, and control compatible cameras from anywhere.

### What are the key features of AvertX Connect?

Key features include remote access to your recorders, live and recorded video streaming, searching alert history, controlling PTZ cameras, listening to recorded audio, and video export/sharing. It also offers secure login and easy-to-use search filters.

### Is AvertX Connect free to use?

Based on the provided information, the app itself is free to download and use. There are no mentions of in-app purchases or subscription fees for the core functionality.

### What devices is AvertX Connect compatible with?

AvertX Connect is compatible with AvertX ProConnect recorders only. It is designed to be used on secure Wi-Fi networks to avoid excessive data usage and battery drain when streaming high-quality video.

### How can I connect to my AvertX ProConnect recorder?

You can connect to your AvertX ProConnect recorder by using the app's cloud-connected video management system. The app connects to AvertX's Cloud servers to load your list of recorders, providing effortless access.

## Version history (last 5 releases)

### 3.3.0 — 2026-06-30

- Added support for iOS 26 to ensure optimal performance and full compatibility with the latest Apple devices.
- Updated the results view option names to Details and Thumbnail in Search.
- Updated the Thumbnail view to automatically cycle through the five images when scrolling through the list of results.
- Updated minimum requirements to support iOS version 18 or newer.
- Improved stability and security.
- Fixed an issue that caused the app to occasionally close unexpectedly when a location contained a 360 camera.
- Fixed an issue that caused the app to occasionally not display the video playback view when opened from a push notification.
- Fixed an issue that caused an incorrect camera to occasionally display when selected from the Cameras list.

### 3.2.3 — 2026-04-03

- Fixed an issue that caused the time displayed for a location in another time zone to incorrectly reflect the mobile device's time zone.
- Fixed an issue that caused Event Search to occasionally display "No Events Found" when events were present.

### 3.2.2 — 2026-03-13

- Updated the timeline bar to display instant video while moving the position without having to release it.
- Improved load time when switching between recently viewed video panes. 
- Improved connection time when using Auto reconnect to last connected location by starting the connection attempt during the splash screen.
- Improved connection time after selecting a Location by displaying the video pane faster and ignoring offline devices.
- Updated push notification format to remove redundant text labels.
- Updated default playback speed to start at 2x.
- Improved stability and security.
- Fixed an issue that caused no video to display when connected to some locations.
- Fixed an issue that caused video playback to occasionally freeze when changing from continuous recording to event recording.
- Fixed an issue that caused the message “No Events Found” to display when 100 or more cameras were selected for an event search.
- Fixed an issue that caused tapping 'View Playback' from a push notification to open Live video from a different camera.
- Fixed an issue that allowed users without permission to activate relays to access the Activate Relay menu.
- Fixed an issue that caused the 'Include Audio (if available)' option to not appear when exporting a video clip.
- Fixed an issue that caused the custom camera order in the app to reset to the default order.
- Fixed an issue that caused the custom camera order to be ignored when opening the app from a push notification.
- Fixed an issue that caused the wrong camera to display when selecting from the Cameras list after manually reordering it.

### 3.2.1 — 2025-09-16

- Added Person and Vehicle analytics as sub-types under the Analytics Events in Search.
- Added new grid layout options with one large pane on top and four or six smaller views below in both Live and Search modes.
- Added the ability to rearrange the camera placements on the grid layout.
- Added a status icon to the location list to display when a location contains offline or unreachable devices.
- Improved connection speed when opening the app and automatically connecting to the most recent location.
- Updated the Select Layout and the Select Stream Quality selection icons for improved usability.
- Added the 6-grid layout to Search under Select Layout.
- Added logic to retain your last selected grid layout when reconnecting to a location, providing a consistent and personalized viewing experience.
- Updated Alerts in Search to only display alert types available for the account.
- Updated the logic of the Quick Links page to no longer require a username or password.
- Improved stability and security.
- Fixed an issue that may have caused the user to be re-directed to the Locations list after connecting to a location.
- Fixed an issue that caused the app to sometimes not connect to a selected location.
- Fixed an issue that caused the first page of cameras to display if a user was on a different page.
- Fixed an issue that caused the last page of cameras to display if a user changed the orientation of the device.
- Fixed an issue that caused the wrong camera to display when opening the push notification for an Alert.
- Fixed an issue that caused audio distortion from some cameras when listening to live, recorded, or two-way audio.
- Fixed an issue that caused some cameras to display in live view, but not display in recorded view.
- Fixed an issue that caused Event Search for specific sensors to return results for all sensors.

### 3.2.0 — 2025-05-20

- Added the ability to view alert history via filter within Search.
- Improved formatting and text consistency for all supported languages.
- Updated minimum requirements to support iOS version 17.6 or newer.
- Improved stability and security.
- Fixed an issue that may have caused the camera pane to unexpectedly jump to the last page of cameras when swiping to the second page.
- Fixed an issue that caused cameras marked as out of service to no longer display in Search, despite having recorded video.
- Fixed an issue that caused some buttons to hide when switching device orientation from portrait to landscape while in Search.
- Fixed an issue that caused the app to crash when used on Mac.
- Fixed an issue that caused video clips that were exported with 360 dewarp to display the default fisheye view.
- Fixed an issue that caused the date format on the timeline bar to not update when the format was changed in iOS device settings.
- Fixed an issue that caused an incorrect message to display for users attempting to view live or recorded video from a push notification or email notification, depending on their granted permissions.
- Fixed an issue that caused the text displaying the date to be difficult to see for Set Expiration Date when sharing a video clip.
- Fixed an issue that caused the camera layout to be inconsistent when switching to landscape mode.
- Fixed an issue that caused an error to be displayed on a users first attempt of manually adding a recorder device.

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## More apps by Knox Ave LLC

- [AvertX GO!](https://appshunter.io/ios/app/avertx-go/id572936466)

All apps by Knox Ave LLC: https://appshunter.io/developer/572936569

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*