# Avios: Shop, Collect & Travel — user reviews > 205 indexed App Store user reviews of Avios by Avios Group (AGL) Limited, rated 4.50/5 from 1,171 ratings. - Source: https://appshunter.io/ios/app/avios-shop-collect-and-travel/id1388235740/reviews - App overview in markdown: https://appshunter.io/ios/app/avios-shop-collect-and-travel/id1388235740.md - Rating breakdown: 5★ 897 · 4★ 119 · 3★ 43 · 2★ 20 · 1★ 92 ## Newest reviews (20 of 205) ### 2/5 — Terrible point m *2026-07-18, version 5.35.2* Clearly trying to collect marketing data for sale. But the app is not well thought out or easy to use. Travel by region is silly. Most people have a destination. Makes it hard to pull up that destination. ### 2/5 — Crashing after latest update *2026-07-02, version 5.35.1* App opens then crashes saying Retry and nothing then happens. Useless ### 4/5 — App keeps crashing *2026-07-01, version 5.35.1* Every time that I open the app ,it’s stays on the initial screen,then displays that there has been a problem-retry ,I cannot get part this ,please resolve asap ### 4/5 — Very useful but.. *2026-06-30, version 5.35.1* Worked fine - latest update has caused lots of issues. I switched off my nord vpn and it works fine now (never had issues before). Additionally the alerts stopped working on Avios routes I wanted to buy flights for. ### 4/5 — Can be glitchy but works well for the most part *2026-06-30, version 5.35.1* App can tend to intermittent loading or click through issues, can often use web page to get round it ### 3/5 — SG05 *2026-06-24, version 5.35.1* Just been asked to update app, now keeps saying “something went wrong try again “, my account keeps disappearing, update not working ### 3/5 — App has broken *2026-06-24, version 5.35.1* The app was working just fine until last night’s update. Now it loads the front screen and then immediately says something has gone wrong, sorry an error occurred while loading the page. Only get the option to Retry by the problem persists ### 1/5 — Rubbish *2026-06-13, version 5.35.0* Congratulations. You’ve delivered an App for BA Club members that is about as useful as the BA App itself for checking & booking reward seats. Chocolate & tea pot springs to mind. It’s slow & totally out of sync with the BA App. It’s shows availability that on the BA didn’t appear to exist. It’s also doesn’t reflect the -355 days booking window. ### 2/5 — Usability is a nightmare *2026-05-31, version 5.35.0* This app is the most clunky useless app. ### 1/5 — Not good *2026-05-25, version 5.35.0* 50/50 whether you’ll get bonus avios despite using the link and it being recorded. They’ll email you saying cannot verify information and you need to send all sorts of details and even then they have Stevie wonder reviewing the images so most of the information you send is missed, and rejected. ### 1/5 — teribble *2026-05-22, version 5.35.0* Been days app not working ! ### 1/5 — Not fit for purpose *2026-05-16, version 5.35.0* Virtually unusable with the latest update. It’s all over the place when trying to book flights. ### 1/5 — Dreadful *2026-05-16, version 5.35.0* This app used to be so good, but now every single site I try to collect points with doesn't work. Over and over again thr Avios app cant open the linked website. I've lost thousands of points with this app so now don't bother. It's a waste of time now. It's such a shame because it used to be so good... ### 1/5 — Where’s my points? *2026-05-14, version 5.35.0* I simply want to see my points available. I can’t get past all the advertisements to see my account. ### 1/5 — Doesn’t work *2026-05-13, version 5.35.0* I have received multiple notifications about Avios collected. However I am not getting the Avios. I have raised a ticket and received zero response thus far. I have had issue before and customer service is virtually none existent 🙁 ### 1/5 — Annoying *2026-05-05, version 5.34.8* Whenever I do a points balance boost and complete the transaction with the confirmation page that includes ‘DISMISS’ my IPad freezes. I then have to shut down and restart! ### 1/5 — In app payments *2026-05-01, version 5.34.8* Payments to top up do not work in app. Fix it. ### 3/5 — Still not great *2026-02-17, version 5.34.5* Points often don’t arrive & the app is still glitchy though better than it was. Room for improvement. ### 1/5 — What a con *2026-02-14, version 5.34.5* An absolute joke of an app. I have used this app to book tickets in train line or shopping with M and S. I carefully ensure I read the T and Cs and make sure when I purchase, I do not use the app. I never get the rewards - it’s a complete con (just like BS) ### 1/5 — Clunky and painful to use *2026-02-13, version 5.34.5* As others have said. App is designed to make it difficult for you to claim points. The UX is clunky and like most things to do with BA these days, more hassle than it’s worth. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unable to link card *2026-07-28, version 5.35.3* Signed up and downloaded the app today. Tried to add my card and said it was unable to add it due to some sort of update? Gotta give you a 1 because there is no additional information like how long the update will take, when I could try again. Basic stuff. Details were correct and expires end of 2026. ### 1/5 — Disappointed *2026-07-26, version 5.35.2* I can’t link my Barclaycard Mastercard to this which is the reason I opened the app. I only use this card for shopping and to collect all my Avios points but it won’t link. Why is that? ### 1/5 — Useless - no longer works *2026-07-26, version 5.35.2* Worked before but now after logging in it takes you to the Avios webpage which is not mobile enabled and renders it useless. When you find a brand that you want to collect Avios with you are unable to click the button at the bottom of the page no matter which way you have your phone. I uninstalled and reinstalled but till the same. ### 1/5 — Doesn’t work. *2026-07-12, version 5.35.1* App won’t open. This used to be a brilliant app. Now it’s useless. British Airways IT is terrible. They make millions in profit, but won’t spend a penny where it’s needed.! Can’t book any flight with Avios points. Get to signing in and it crashes. ### 1/5 — Now not safe *2026-07-07, version 5.35.1* This used to be such a good app. But now it doesn't work. When you go from say the app to Booking.com you get a message saying the app and site are unsafe and a security risk with third parties able to access your financial data. I used it for years but don't now. ### 1/5 — Doesn’t work *2026-06-29, version 5.35.1* Hasn’t worked since last update ### 1/5 — Loads then errors *2026-06-29, version 5.35.1* App loads, then error message to say something went wrong, retry. This started happening directly after update to fix bugs! Worked fine for me before. App not performing now at all. ### 1/5 — No longer works *2026-06-24, version 5.35.1* After the latest update, the app crashes after 20 seconds and says “something went wrong, try again” ### 1/5 — Update sucks *2026-06-24, version 5.35.1* Was working fine until the most recent update. Now keeps coming up with error “somethjng went wrong”. Useless ### 1/5 — Absolute rubbish *2026-06-23, version 5.35.1* Just done the new update and still has the same problem as the one before am now getting really frustrated with Avios as been trying to find flight for 2 weeks now 😡 ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2025-09-28, version 5.33.7* Once you know how to use this app, you will live it. It has many benefits outside the regular points collection. ### 5/5 — Para brasileiros e portugueses *2025-07-18, version 5.33.4* Avios e milhas são um jogo de conhecimento e estratégia. Se você não sabe as regras certas, continua pagando mais caro. Se você quer aprender a melhor estratégia para o seu perfil de imigrante: acesse no Instagram @vanbonon ### 5/5 — Nice update *2025-06-04, version 5.33.2* Looks great and much smoother, keep them coming devs 🫡 ### 5/5 — Excellent *2025-01-10, version 5.32.1* Great ### 5/5 — Edit: (was): Almost unusable and useless *2024-08-07, version 5.31.0* Edit: The app works now and you can search for reward flights. It is a bit slow sometimes but still on acceptable speed. Thanks for fixing it. The app allows you to see your points and the offers. Once you try to check reward flights though, you add the departure airport and as soon as you click on the destination it just crashes. In the off chance it works, it just keeps on loading forever without providing any results. ### 5/5 — Get air miles for everyday purchases *2023-04-02, version 5.26.8* I am loving BA Rewards. I use my Amex card to buy all the stuff I need to get anyway. I’m not in a high paid job so use it for my grocery shop and petrol. I’ve linked my Nectar card so just by living normally I’m earning air miles so that I can travel in comfort and not in what has become cattle class airline transport! Every month the Amex is paid off because I’m not buying more than I would normally. ### 5/5 — Not working AGAIN *2023-01-10, version 4.0.17* Always use the app to collect points while shopping but unable to as every time it says go to settings to accept tracking but it already is. Tried to delete & reinstall as others have done but nothing. I was contacted by the developer who instructed me what to do & I'm up & running again. I also noticed that the app now gives you instructions on what to do if this happens. Well done for quick fix & response. ### 5/5 — One of the best *2022-11-19, version 4.0.16* I always enjoyed BA even though it is inconvenient for me to fly BA as we don’t have service from Hawaii but whenever I get opportunity of traveling to Europe or via Europe I make sure to fly BA. Flying with BA is always a great experience, staff is excellent including air crew pilots and check-in staff, I am updating my comment to state that after my last experience which was not up to mark but I was contacted and I am pleased to say that they still one of the best when it comes to customer service and value for their clients, even though I don’t live in a place where it is not a convenient to use BA but I make every effort to fly British Airways and thank you for all your services and I look forward to more flights with BA. It is still a world class airline. ### 5/5 — Cannot use or get help from customer support *2022-08-20* I have used this app for a few years without problems. Several weeks ago, it was asking me to allow notifications in my settings before I could proceed to a store. I gave my permission when I first downloaded the app. For some reason it won’t accept this and I am missing out on points. I have tried about 6 times to get support from an online chat, it there is never anyone available…. In fact, I don’t think it’s being manned. As there is no phone number for technical help I am stuck. Hence the 1 star ### 5/5 — Stopped working *2022-07-08* As per other reviews, the app won’t let you get redirected to the website so you have to use the web version instead. Renders the app pointless until fixed. Update: Back up to five stars after a very helpful email from the app developer that I will simply paste below for everyone else struggling. Hi, We are really sorry you are having problems using the app :(. Apple introduced a new requirement for apps call App Tracking Transparency which we introduced a few versions ago. Unfortunately, Apple will not allow us to allow users to redirect to retailers without this. But, I think we can resolve your issue with the following few steps. Firstly, close the app. Next, head to Settings on your iPhone. Scroll down to "Privacy" (its normally located just below the "Battery" option) and click this option. On the next menu, select the "Tracking" option. Then On the next screen, at the top, there should be an option "Allow Apps to Request to Track" option - please ensure this is set to ON. Then scroll down to the "Executive Club" app and ensure that this option is also ON. This should set your device to allow tracking through the app when you select your retailer, so please go ahead and open the app and try again. This should now allow you through to the merchant site without askiing for tracking again. Many thanks." **Developer response:** Hi, We are really sorry you are having problems using the app :(. Apple introduced a new requirement for apps call App Tracking Transparency which we introduced a few versions ago. Unfortunately, Apple will not allow us to allow users to redirect to retailers without this. But, I think we can resolve your issue with the following few steps. Firstly, close the app. Next, head to Settings on your iPhone. Scroll down to "Privacy" (its normally located just below the "Battery" option) and click this option. On the next menu, select the "Tracking" option. Then On the next screen, at the top, there should be an option "Allow Apps to Request to Track" option - please ensure this is set to ON. Then scroll down to the "Executive Club" app and ensure that this option is also ON. This should set your device to allow tracking through the app when you select your retailer, so please go ahead and open the app and try again. This should now allow you through to the merchant site without askiing for tracking again. Many thanks. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*