# Aviva Digital GP — user reviews > 183 indexed App Store user reviews of Aviva Digital GP by Aviva PLC, rated 4.79/5 from 35,673 ratings. - Source: https://appshunter.io/ios/app/aviva-digital-gp/id1295749750/reviews - App overview in markdown: https://appshunter.io/ios/app/aviva-digital-gp/id1295749750.md - Rating breakdown: 5★ 54 · 4★ 8 · 3★ 0 · 2★ 0 · 1★ 2 ## What do users think of Aviva Digital GP? Overall sentiment: mixed **Pros** - 👨‍⚕️ Knowledgeable and empathetic doctors - 🚀 Quick appointment booking and access - ⏰ Convenient out-of-hours availability - 💬 Clear communication and helpful advice - 🏥 Efficient referral process - 😊 Friendly and supportive medical staff - 📱 Easy-to-use service once logged in - ⚡ Same-day consultation availability **Cons** - 🐛 Frequent login issues and session timeouts - 🔒 No biometric authentication support - 📹 Video and audio quality problems - ⏱️ Slow app performance and loading times - 🔐 Cannot paste passwords (security concern) - 📅 Limited appointment slot availability - ❌ Video calls frequently disconnect - 🎨 Outdated and poor UI/UX design - ⚠️ Generic error messages - 🔄 Requires re-login every 10-15 minutes - 📊 Fragmented health information display - 🚫 Inconsistent appointment booking system **Commonly reported bugs** - Login credentials not accepted despite reset attempts - App crashes and freezes during use - Password field does not accept pasted input - Session logs out after 10-15 minutes of inactivity - Video call connection failures and disconnections - Audio quality issues during consultations - App hangs when booking appointments - Generic 'Something went wrong' error messages without details - Video call button unresponsive or non-functional - Appointment slots show as available but become unavailable immediately - Screen dims during video calls on iPad - App does not sync across devices - Password reset emails not received - Video connection reports weak signal despite strong WiFi - Consultation feedback form fails to submit - Verification code fields do not accept pasted input - App forces portrait mode only - Keyboard does not start for mandatory password changes on iOS 15.0 **Most requested features** - Biometric authentication (Face ID, fingerprint) - Password manager support with paste functionality - Extended appointment availability (next day and beyond) - Consolidated health insurance and referral information - Better information architecture and UI redesign - Session persistence to reduce re-login requirements - Ability to discuss multiple health issues per appointment - Alternative contact methods (phone, email) for support - Landscape mode support for iPad - Screen wake lock during video calls - Clear password policy requirements - Verification code paste functionality - iOS Keychain support - Better appointment slot display across full day - Offline support or alternative connection methods ## Newest reviews (18 of 183) ### 4/5 — Clunky UI, worked ultimately *2026-09-08, version 6.0.5* I used the mobile app for a pre booked appointment for the first time today. The home page header was over the appointment notification so I couldn’t join the consultation until I reloaded the page. I am on an iPhone 17 and installed the app yesterday 07/09/2026 ### 5/5 — Just a fantastic service *2026-08-24, version 6.0.4* The service is just fantastic, this is really like what we all remember back in time with the service we got with the NHS. This now is setting the standard so keep doing what you are doing ### 5/5 — Helpful *2026-08-18, version 6.0.4* Prompt appointment, clear questions, helpful solutions and a plan forward ### 5/5 — GP consultation *2026-08-16, version 6.0.4* Dr Mirza was very patient and understanding, he was confident in what he believes will be my next course of action and has referred me to the appropriate directorate. ### 5/5 — Mr *2026-08-13, version 6.0.4* Exceptional Dr, listened very thorough great service ### 5/5 — Friendly and knowledgeable *2026-08-07, version 6.0.4* Friendly doctor who asked in depth questions to ensure he was making the right diagnosis. Seemed very knowledgeable ### 5/5 — Superb *2026-08-06, version 6.0.4* Fast, efficient, excellent service ### 5/5 — Mrs *2026-08-05, version 6.0.4* On time, quick thorough, polite and hopefully will get the treatment that I need ASAP. ### 5/5 — Great service *2026-07-30, version 6.0.3* Everything as expected and more ! Great GP and everything sorted ### 5/5 — GP services *2026-07-29, version 6.0.3* Excellent and quick ### 5/5 — Swollen foot *2026-07-29, version 6.0.3* Dr was fantastic very knowledgeable very friendly and approachable, perfect professional thank you for all your support and guidance. ### 3/5 — Referral *2026-07-26, version 6.0.3* Referral letter wording and spelling not checked rushed before sending so especially last sentence doesn’t make sense. ### 2/5 — bad ui and clunky *2026-07-23, version 6.0.3* logs you out every time you open the app, slow, and doesn’t behave like other apps ### 5/5 — Steve Hillen *2026-07-17, version 6.0.3* The Doctor was very informative and professional. ### 4/5 — Easy to use but needs some fixes *2026-07-14, version 6.0.3* I tried to join my digital consultation in the app, and when I opened it I could see a banner on the top saying I have an appointment booked with a button to the right saying ‘view’. However, I could not press the button any way that I tried. Seemed like there was overlap with the home screen text. For reference I’m using an Apple iPhone 16 pro. ### 5/5 — Caring doctor *2026-07-12, version 6.0.3* Doctor wanted to help and very efficient ### 5/5 — Excellent service *2026-07-12, version 6.0.3* Facial cues in video call helped me as a disabled deaf client (one ear works and that is failing) 111 hadn’t reassured me sufficiently but advice on how to manage pain and how to liaise with the hospital ### 5/5 — Excellent *2026-07-11, version 6.0.3* Excellent, to the point. Would recommend. ## Most critical reviews (10 lowest-rated) ### 1/5 — Digital GP cant assess dental problem *2026-07-17, version 6.0.3* I have a tooth pain so contacted customer support and they said I need to get GP referral and then I booked digital GP and GP saying they can’t asses ### 1/5 — Very difficult to use *2026-07-14, version 6.0.3* Extremely cumbersome and difficult to login as you cannot access your saved passwords so you have to type everything in manually. ### 1/5 — Disappointing service *2026-06-17, version 6.0.2* Quick appointments but no care in healthcare. Appointments cancelled and no alternative offered. Then no tests or referral given with severe symptoms. I had some blood tests done and the GP didn’t ask to see them just asked me about one metric and said take something over the counter. ### 1/5 — Unhelpful GP appointment *2026-03-29, version 6.0.1* My NHS GP appointment was to be in 4 weeks so as I have private insurance, I booked a GP appointment. The outcome was that I will need an ultrasound but AVIVA GPs cannot refer for any investigations - bloods, scans. I was offered to see a consultant at the hospital who will need to book the scan. Any NHS GP can book ultrasound so why not my private GP. So this was a waste of time, waste of appointment and I didn’t get the help I needed. ### 1/5 — Dungeons and dragons *2026-01-27, version 6.0.0* Trying to register for this service is virtually impossible. My wife on my policy has tried for hours. I’ve tried support requests that have been replied to badly by automated systems. ### 1/5 — No biometric sign in and no pasting of passwords?!? *2026-01-15, version 6.0.0* Please, please, please add biometric sign in like your MyAviva app. Signing into this app is painful as it doesn’t even allow pasting of passwords from password managers… Trying to remember passwords with all of the special character combos is not fun. TVM. ### 1/5 — Waiting *2025-12-09, version 6.0.0* I wanted 5 minutes passed the appointment before the GP logged on. Then as I was confirming my name and date of birth the call guy disconnected. The text stated that I should wait on the call whilst the gp rejoined. After more than 10 minutes of waiting and the gp did not rejoin I ended the call. I wish there was a chat option to communicate via when these things happens. ### 1/5 — Terrible app *2025-11-27, version 6.0.0* This is a truly horrible app to use. Nothing is intuitive and even simple things like not being able paste a password in are missing ### 1/5 — Annoying login *2025-11-06, version 6.0.0* I haven’t got as far as using the application because of the really annoying decision Alan to prevent cut & paste to the password field when logging in. Any sensible person these days uses a password manager to maintain unique and complex passwords and this silly decision by the developer to prevent cut & paste on the login page makes the app unusable without faffing around manually typing in passwords. ### 1/5 — Unreliable software *2025-05-24, version 5.5.0* Trying to add medication to my profile you get “Something went wrong!” error. Fire those that allowed this kind of incomplete error message from being issued as this is one basic thing to learn in software, never have generic error messages. Is not only the engineer, but also the QE and the product manager, a whole chain… probably also due to outsourcing if I would be allowed yo guess. ## Most praised reviews (10 highest-rated) ### 5/5 — Good initial consultation *2026-09-16, version 6.0.5* Dr Malik listened to my problem and was able to offer some good advice to help in the short term and if things improve that will hopefully be it ### 5/5 — Good, clear, friendly consultation *2026-09-15, version 6.0.5* Consultant was friendly and clear. Allowed me to describe symptoms fully. Felt at ease and listened to. ### 5/5 — Aviva GP *2026-09-14, version 6.0.5* Excellent doctors, easier than going to the GP. ### 5/5 — Hand issue *2026-09-11, version 6.0.5* Excellent service , very knowledgeable, pleasant Doctor , helped with issue and recommended next steps . ### 5/5 — 5 stars *2026-09-08, version 6.0.5* Death with a sensitive issue with respect and integrity ### 5/5 — Quick and efficient service *2026-09-04, version 6.0.4* Quick appointment and assessment ### 5/5 — Polite and understanding *2026-09-02, version 6.0.4* Very polite doctor who took time and listened. ### 5/5 — Same day appt *2026-08-28, version 6.0.4* Lovely gp so convenient ### 5/5 — Fantastic and Polite *2026-08-25, version 6.0.4* Doctor was extremely helpful and polite! Got straight to the point and resolved my issue. Thank you! ### 5/5 — Is an ok app *2026-08-24, version 6.0.4* Still finding my way around but seems to do the job. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-21.*