# Aviva Wellbeing — user reviews > 18 indexed App Store user reviews of Aviva Wellbeing by Aviva PLC, rated 1.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/aviva-wellbeing/id1239349452/reviews - App overview in markdown: https://appshunter.io/ios/app/aviva-wellbeing/id1239349452.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (2 of 18) ### 1/5 — Cannot link account *2018-11-12* No guidance on how to send an invite from Myaviva account and you can’t use the app without this. I spoke to 2 customer service reps, both of which had no idea what I was talking about and 1 said he had never even heard of the app before! ### 1/5 — Have to be invited! *2018-05-18* Considering so many suffer with mental health I was pleased when I saw this app that helps manage it... But disgusted that it is invitation only!! An app like this could save lives:( ## Most critical reviews (10 lowest-rated) ### 1/5 — Won’t let me launch the app *2025-05-05* Literally cannot launch the app, just tells me authentication details not provided and freezes **Developer response:** Thanks for your feedback. Please could you try uninstalling and reinstalling the app? This can sometimes resolve the issue. If this doesn't work, please email us avivawellbeinghelp@aviva.com, and we’ll do all we can to help ~ Aviva Social Media Team ### 1/5 — Can’t even register despite cover *2023-07-02* I have Aviva healthcare through my work and separately have my car insurance through you. I was given an invite code to register from my work and it doesn’t work at all and won’t register me despite their being nothing wrong with my details or the invite code. **Developer response:** Hi Glaxo1 - We'd like to help you logged in and sorted, I appreciate you know your invite code. Please could you pop us an email to avivawellbeinghelp@aviva.com with your full name, date of birth and your best contact details? We'll be able to guide you through everything. Kind regards, Stu. ### 1/5 — Deteriorating *2023-01-01* This used to be quite motivating but it’s become stale. The rewards have diminished over time to become pointless for points. I wonder if is being run down deliberately **Developer response:** I am sorry to hear this. Aviva do appreciate your feedback. If you would like us to investigate this further, please contact us at avivawellbeinghelp@aviva.com and we can look into this for you. ### 1/5 — Caught in a loop *2021-08-12* Tells me to visit store to update app. Has no ‘get’ option just open. Click on it and then get taken back to screen telling me to update app. Grrr **Developer response:** Hi there, sorry to hear that you had this problem - we have now resolved this and you should be able to login again :) ### 1/5 — Unusable app *2021-08-12* Downloaded and installed the app, started in puting my details, nag screen popped up to tell me to update the app, can’t get any further. There is no updated version, there must be an issue with the app, deleted it from my phone. **Developer response:** Hi there, sorry to hear that you had this problem - we have now resolved this and you should be able to login again :) ### 1/5 — Error *2021-06-07, version 4.38.0* Keep on getting errors trying to get pass the height measurements😡 ### 1/5 — App Crashes *2021-05-26* On the last two phones I’ve had as soon as I enter my login information the app simply crashes. I’ve a new iPhone 12 and it’s doing the same thing. Very disappointed. **Developer response:** Sorry to hear this, please contact us at avivawellbeinghelp@aviva.com so that we can investigate this for you. ### 1/5 — Usually ok but *2020-02-20* Open up the app and within seconds ..... It closes its self again! Not the first time this has happened after an update, or even without an update. Great app but this issue is becoming a bit too regular for my liking ...... 🤔 **Developer response:** Thanks for your feedback - sorry to hear that you've been having this issue. If you'd like us to look into it please get in touch at avivawellbeinghelp@aviva.com ### 1/5 — Very poor app *2020-01-03* Took me ages to register, crashes when you set a new habit. I had to uninstall and reinstall twice as the app came up with with an non descriptive error. Not very user friendly and doesn’t store your preferences so upon updating you have to register preferences again. And to top it all off it won’t let me log in after the latest update. **Developer response:** Hi there, sorry to hear that you've had a problem using the app. Please could you contact us at avivawellbeinghelp@aviva.com so that we can look into this for you and try and get things working. ### 1/5 — Unhelpful *2019-12-10* I have a private healthcare account with Aviva and still can’t access !! **Developer response:** Hi there, thanks for your feedback. Access to the app is via invitation only, so if you think that you should have access please get in touch with us at avivawellbeinghelp@aviva.com and we can look into this for you. ## Most praised reviews (6 highest-rated) ### 5/5 — Great app *2024-01-16* Really enjoy using this app, some great tools for general well-being improvement. ### 5/5 — Good *2024-01-16* Really good. ### 3/5 — Had trouble that the developers helped with good beyond that *2023-06-18* I couldn’t log in without the application just shutting down and when I try to report a problem the app opens and asks for a log in then crashes. The developers got me to delete and reload and it was resolved. **Developer response:** Hi Ian, My apologies for the trouble you have been having with the app. Please could we ask that you try deleting the app and reinstalling. If the issue persists, please pop us an email - myavivaapp@aviva.com with more details along with your full name, policy number, phone model and iOS version along with the reference 19979264 (so we can link your email to the review). Many thanks ~ Mike ### 2/5 — Account support *2024-07-24* Used previously, but won’t let me create an account with my work email as says it already exists but then when I go log in or “forget password” I never get an email to reset it, same problem with both my work emails. My other personal account says it’s locked as I didn’t verify my email but I never got one. No support function to try ask for help **Developer response:** Morning, Thanks for your feedback, it's disappointing to see the issues you're having. So we can look into this further, please pop us an email with your full name, old email address and new email address, policy number to avivawellbeinghelp@aviva.com - Aviva Team ### 2/5 — Can’t upgrade *2021-08-12* Hi I have the my aviva well-being app, but it is now saying I have to update it, every time i select the app it says there is a newer version, tried searching but it still defaults to this one **Developer response:** Hi there, sorry to hear that you had this problem - we have now resolved this and you should be able to login again :) ### 2/5 — App needs work *2021-01-26* It took me 24 hours from registering to be able to get in to the app...not sure if this is normal. The habits/action plans are nice and the articles are okay...my biggest issue is the rewards tab and challenges tab have been completely empty since I got the app (1-2 months ago), despite getting emails telling me to not forget rewards or asking if I am going to join in the current challenge, a bit frustrating really. **Developer response:** Thanks for your feedback, and sorry to hear that you've had some issues. Our rewards have now updated so you should be able to see these in the app. If you can't then please contact us at avivawellbeinghelp@aviva.com so that we can look into this for you. We can also check what's happening with the challenges too. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-03.*