# AW Touchpoint — American Well Inc.

> Telemedicine platform for secure, convenient remote healthcare consultations. (iPhone/iPad app by American Well.)

- Source: https://appshunter.io/ios/app/aw-touchpoint/id1221987053 (this page in markdown: same URL + `.md`)
- Developer: [American Well](https://appshunter.io/developer/437812372)
- Category: Medical
- Price: Free
- Rating: 4.56/5 from 8,704 App Store ratings · 92 written reviews indexed
- Age rating: 12+
- Requires: iOS 13.1 · 79 MB
- Languages: English
- Released: 2017-04-18
- Data updated: 2026-08-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/aw-touchpoint/id1221987053/reviews.md

## What is AW Touchpoint?

Enabling healthcare providers to perform telemedicine consults anywhere, safely and conveniently – from any mobile device.

For Patients:
No more driving to the doctor or sitting in waiting rooms. With Amwell Touchpoint, you can connect with your medical providers to help you feel better faster.
Your provider will send a request to connect with you for a video consultation. You simply tap your invitation link to go straight into your video call with the Touchpoint app. No login is required for users accessing this video call functionality.

For Providers:
For providers with a health system login, Amwell Touchpoint app provides the ability to:
• Launch secure, HIPAA-compliant video consultations using Amwell Connect
• Receive automated notifications when new cases are assigned
• Review case details and the patient’s medical history

The Amwell Touchpoint mobile app is a component of our comprehensive telehealth suite that enables:
• Video calling, including both simple SMS/email guest invites to patients at home as well as controlling video endpoints within the hospital.
• Coordination across multiple point-of-care locations and service lines with secure messaging and case workflow
• Automation of alerts and escalations
• Integration with EHR and IT systems to minimize disruptions to workflow
• Act as a video and phone dialer with Epic Haiku/Canto.
• Active monitoring of point-of-care devices

## Key features

- Secure telemedicine consultations
- HIPAA-compliant video calls
- Instant patient connection via link
- Provider case management
- Automated notifications
- EHR integration

## What do users think of AW Touchpoint?

Overall sentiment: neutral

**Pros**

- 🚀 Efficient video calls
- 👍 User-friendly app
- 🚀 Quick and easy to use
- 👍 Great video and audio quality
- 👍 Excellent customer support
- 👍 Convenient for remote appointments
- 👍 Seamless experience

**Cons**

- 🐛 Connection issues and unstable calls
- 🐛 Microphone and camera problems
- 🐛 Glitchy and buggy performance
- 🐛 Delayed or lost notifications
- 🐛 Compatibility issues with devices

**Commonly reported bugs**

- Microphone and camera access issues
- Frequent disconnections during calls
- Delayed or lost notifications
- Compatibility problems with older devices

**Most requested features**

- Improved stability and reliability
- Better integration with other platforms
- Expanded device compatibility
- Enhanced notification system

## Recent user reviews (10 of 92)

All indexed reviews: https://appshunter.io/ios/app/aw-touchpoint/id1221987053/reviews.md

### 5/5 — Excellent Care

*2026-05-16, version 25.03.0*

I appreciate the care plan that was offered due to my inquiry. The doctor and nurse were both thorough and very knowledgeable. Much appreciated.

### 5/5 — Merkita Lester

*2026-05-14, version 25.03.0*

FNP

### 5/5 — Clear Instructions

*2026-03-13, version 25.03.0*

Lolita did a great job explaining each part of the equipment and features on the machine. I am so glad that IHHC has the video conference , especially for those who have not used  a CPAP machine before. Lolita cleared up my misgivings and answered all my questions.  Thank you!

### 5/5 — Nice worker

*2025-03-11, version 24.01.0*

Great communication very great help thank you so much for everything. I appreciate it. Keep continue to help people.

### 3/5 — Video

*2024-09-27, version 24.01.0*

Could not see my doctor but she could see me

### 4/5 — Delay

*2024-09-24, version 24.01.0*

The video quality was not very good. It had a delay and was not clear.

### 5/5 — 5 star platform

*2024-08-22, version 24.01.0*

Clearly being able to hear and see allows me to remain focused and calm.

### 5/5 — So EASY and convenient

*2024-08-02, version 24.01.0*

Got my appointment and refill in minutes instead of days and weeks

### 3/5 — Keeps breaking up

*2024-04-26, version 23.01.2*

Video stopped 4 times in 15 minutes

### 5/5 — Genetic Consultation

*2024-02-12, version 23.01.2*

James had a great session. Excellent counselor, very informative and helpful

## Frequently asked questions about AW Touchpoint

### What is AW Touchpoint?

AW Touchpoint is a mobile application designed to facilitate secure and convenient telemedicine consultations. It allows healthcare providers to conduct video calls with patients remotely, improving access to care and reducing the need for in-person visits.

### How do patients connect for a consultation?

Patients receive an invitation link from their provider via SMS or email. Tapping this link will directly launch the video call within the AW Touchpoint app, with no login required for this patient-facing functionality.

### What features are available for healthcare providers?

Providers can launch secure, HIPAA-compliant video consultations, receive automated notifications for new cases, review case details, and access patient medical history. The app also supports integration with EHR systems and acts as a video and phone dialer.

### Is AW Touchpoint free to use?

Based on the provided information, the AW Touchpoint mobile app is available for free. There are no mentions of subscription fees, in-app purchases, or advertisements within the application's description.

### What are the benefits of using AW Touchpoint for telemedicine?

For patients, it eliminates the need for travel and waiting room time, allowing for faster recovery. For providers, it enhances efficiency by streamlining consultations, improving coordination across locations, and integrating with existing healthcare IT systems.

## Version history (last 5 releases)

### 26.01.0 — 2026-06-02

- Minor bug fixes and improvements

### 25.03.0 — 2025-07-29

- Minor bug fixes and improvements

### 24.01.0 — 2024-07-31

The latest version contains bug fixes and performance improvements

### 24.01.0 — 2024-07-31

The latest version contains bug fixes and performance improvements

### 23.01.2 — 2024-01-18

The latest version contains bug fixes and performance improvements

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## More apps by American Well

- [LiveHealth Online Mobile](https://appshunter.io/ios/app/livehealth-online-mobile/id597917484)
- [Amwell: Doctor Visits 24/7](https://appshunter.io/ios/app/amwell-doctor-visits-247/id655783752)
- [American Well for Clinicians](https://appshunter.io/ios/app/american-well-for-clinicians/id982388638)
- [Telehealthy](https://appshunter.io/ios/app/telehealthy/id1290378351)
- [DisasterCare](https://appshunter.io/ios/app/disastercare/id1426740654)

All apps by American Well: https://appshunter.io/developer/437812372

## Related topics

[aw touchpoint](https://appshunter.io/ios/topics/aw-touchpoint) · [medical alert connect](https://appshunter.io/ios/topics/medical-alert-connect)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*