# AW Touchpoint — user reviews > 92 indexed App Store user reviews of AW Touchpoint by American Well, rated 4.60/5 from 8,779 ratings. - Source: https://appshunter.io/ios/app/aw-touchpoint/id1221987053/reviews - App overview in markdown: https://appshunter.io/ios/app/aw-touchpoint/id1221987053.md - Rating breakdown: 5★ 7,165 · 4★ 669 · 3★ 217 · 2★ 161 · 1★ 567 ## What do users think of AW Touchpoint? Overall sentiment: neutral **Pros** - 🚀 Efficient video calls - 👍 User-friendly app - 🚀 Quick and easy to use - 👍 Great video and audio quality - 👍 Excellent customer support - 👍 Convenient for remote appointments - 👍 Seamless experience **Cons** - 🐛 Connection issues and unstable calls - 🐛 Microphone and camera problems - 🐛 Glitchy and buggy performance - 🐛 Delayed or lost notifications - 🐛 Compatibility issues with devices **Commonly reported bugs** - Microphone and camera access issues - Frequent disconnections during calls - Delayed or lost notifications - Compatibility problems with older devices **Most requested features** - Improved stability and reliability - Better integration with other platforms - Expanded device compatibility - Enhanced notification system ## Newest reviews (17 of 92) ### 3/5 — Video *2024-09-27, version 24.01.0* Could not see my doctor but she could see me ### 4/5 — Delay *2024-09-24, version 24.01.0* The video quality was not very good. It had a delay and was not clear. ### 3/5 — Keeps breaking up *2024-04-26, version 23.01.2* Video stopped 4 times in 15 minutes ### 5/5 — Dr telephone appointment *2023-08-02, version 23.01.1* This helped us so very much & I would Love to continue with this way in future, moms going on 92 & it’s very difficult to transport by vehicle/ Dr McMichael was wonderful as always, it worked perfectly, also nurse Angela with all necessary questions was excellent as well - thank you & God Blessed🙏 ### 5/5 — Virtual visit *2023-07-20, version 23.01.1* This was great to have, was not feeling well enough to go into Dr office , so talking to the Dr Virtual made it so much easier. Look at it this way it’s like FaceTiming. ### 5/5 — Great! *2023-06-08, version 22.07.0* This works well! ### 5/5 — Today’s Telehealth Appointment *2023-04-24, version 22.07.0* All went well. Good audio, much improved over last time! Good picture and outstanding interview with Dr. Andrew Duxbury and his associate! Appreciate my health care team at UAB. Marilyn Greely ### 5/5 — Patient *2023-04-18, version 22.07.0* Dr. Be Betker was positive and helpful . I wouldn’t want anyone else treated me. We get along great 👍🏻 ### 5/5 — Good function and doesn’t take up too much space *2023-04-13, version 22.07.0* Much better than the non download app ### 5/5 — Ángel *2023-03-30, version 22.07.0* I enjoy my class today because she was a very kind young lady that was so sweet and patient with me cause as we get older we get slower and forgetful and yet she was so gentle like we older folks like to be treated thank you for having her there . ### 5/5 — Dr McCammon *2023-03-28, version 22.07.0* For our limited technical skills this telehealth visit went well and with our 4 hour distance from UAB very efficient. The phones calls from me to UAB about set up were comforting and people answering my questions were very helpful and reassuring. ### 5/5 — Visiting *2023-02-17, version 22.07.0* Awesome saving time ### 5/5 — Barbara (patient) *2023-02-15, version 22.07.0* This app worked great! Functioned perfectly. I’m a first-time user. Thank you! ### 5/5 — Virtual visit *2023-01-27, version 22.06.0* Excellent experience! ### 3/5 — Connection unstable *2023-01-23, version 22.06.0* Even though the mic and camera and speaker checked out in the test, when it was actually time for the call, there was no sound for either party. We had to disconnect and reconnect. Nice idea, but still needs some work. ### 5/5 — Video call *2023-01-17, version 22.06.0* So much better than having to wait til end of February to be seen 🙌Julie is fantastic to work with you and work you in if at all possible ### 5/5 — Doctor/Patient review *2023-01-11, version 22.06.0* The picture and sound work really well. Very happy with the results. Thanks ## Most critical reviews (10 lowest-rated) ### 1/5 — Speakerphone *2023-11-17, version 23.01.1* Need a speakerphone option. You can’t hold to your ear and be on video at the same time ### 1/5 — Audio *2023-03-23, version 22.07.0* Audio was not functioning after being given acces ### 1/5 — This phone call sucked *2023-01-22, version 22.06.0* I was left on hold for at least 40 minutes I’m very sick and this should not have happened . I have technology struggles and I was left out in right field to figure out how to even do this stupid technology ### 1/5 — No sound *2023-01-10, version 22.06.0* I could not have a video chat with my doctor. We could not hear each other. Could see her and she could see me but no sound. ### 1/5 — Dr couldn’t connect with me *2022-11-21, version 22.05.0* We both sat in the room waiting on each other and we’re never connected. We had to do a phone call instead. ### 1/5 — Horrible *2022-09-22, version 22.04.0* I waited in the call 20 minutes and the healthcare worker never got in. Later she called and said the system was down ### 1/5 — Ms *2022-07-13, version 22.03.0* Not able to use ### 1/5 — Horrible *2022-05-16, version 22.02.0* Horrible. Did not work ### 1/5 — Dropped *2022-05-11, version 22.02.0* Glitchy ### 1/5 — Connection horrible *2021-05-25* The software is far from optimized because even with a 500mbps connection speed it still give a warning that there is poor wifi connection. My guess is it is too busy collecting private information in the background to sell to third parties instead of allowing for optimal video performance much like websites that use too many cookies for advertisers in the background and take forever to load a page. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent Care *2026-05-16, version 25.03.0* I appreciate the care plan that was offered due to my inquiry. The doctor and nurse were both thorough and very knowledgeable. Much appreciated. ### 5/5 — Merkita Lester *2026-05-14, version 25.03.0* FNP ### 5/5 — Clear Instructions *2026-03-13, version 25.03.0* Lolita did a great job explaining each part of the equipment and features on the machine. I am so glad that IHHC has the video conference , especially for those who have not used a CPAP machine before. Lolita cleared up my misgivings and answered all my questions. Thank you! ### 5/5 — Nice worker *2025-03-11, version 24.01.0* Great communication very great help thank you so much for everything. I appreciate it. Keep continue to help people. ### 5/5 — 5 star platform *2024-08-22, version 24.01.0* Clearly being able to hear and see allows me to remain focused and calm. ### 5/5 — So EASY and convenient *2024-08-02, version 24.01.0* Got my appointment and refill in minutes instead of days and weeks ### 5/5 — Genetic Consultation *2024-02-12, version 23.01.2* James had a great session. Excellent counselor, very informative and helpful ### 5/5 — Excellent Tool *2023-11-09, version 23.01.1* I really appreciate the video. Chat with my physician. ### 5/5 — Online Appointment *2023-09-18, version 23.01.1* I really enjoyed the new way to see the doctor in case there wasn’t any available appointments in person. I recommend this for small cases like a cough or slight symptoms. Anything else one would have to go to the ER.. I had a wonderful experience. Would definitely do again if needed. The doctor was very nice and courteous. ### 5/5 — Great experience. Excellent video and sound. *2023-09-06, version 23.01.1* Great app. Worked as advertised. Highly recommended. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*