# AwashBIRR Pro — user reviews > 26 indexed App Store user reviews of AwashBIRR Pro by Awash International Bank S.C, rated 3.70/5 from 144 ratings. - Source: https://appshunter.io/ios/app/awashbirr-pro/id6449350510/reviews - App overview in markdown: https://appshunter.io/ios/app/awashbirr-pro/id6449350510.md - Rating breakdown: 5★ 73 · 4★ 18 · 3★ 14 · 2★ 16 · 1★ 23 ## Newest reviews (6 of 26) ### 2/5 — FaceID not working for months! *2026-03-17, version 1.1.3 (20260202)* FaceID doesn’t work to login or make payment for a while now. I thought they would fix it after update but nope. ### 2/5 — Glitch in the system *2024-11-27, version 1.0.5(17)* I updated the app which was a big mistake. Now, I can’t access my account from my mobile phone. It tells me I am logged in on another device, but I am not. I am not in Addis. I haven’t gotten help yet. I am hoping someone at my Awash Bank branch will assist. ### 2/5 — No support *2024-11-25, version 1.0.5(17)* It was working fine for a while then it locked me out and says “You’re logged in on another device” which isn’t true. And there is no support line as I am not in 🇪🇹 ### 2/5 — keyboard problem *2024-05-30, version 0.0.9* Can’t even touch the button to continue on iPhone 12 ,the keyboard almost cover the screen.pls fix it ### 2/5 — This app lacks scrolling capabilities *2024-04-07, version 0.0.8* In order to use on mini screen sized phones e.g iPhone 5& iPhone 11mini, the app doesn’t even allow to get stated because the ‘continue’ blue button is covered by keyboard board ### 2/5 — Not working on iPhone 12 pro *2024-03-06, version 0.0.8* Not working on iPhone 12 pro Older is better 🤌🏽 ## Most critical reviews (10 lowest-rated) ### 1/5 — Going from bad to worse! *2026-07-09, version 1.1.5 (20260612)* Logging in was always a hassle because faceID doesn’t work. Recently, I can’t login at all because it says I’m logged into another device. How incompetent are you! ### 1/5 — This good app has become useless *2026-07-07, version 1.1.5 (20260612)* After the latest update when I log in I get an error that I am already logged in from another app. ### 1/5 — Zero response *2026-03-08, version 1.1.3 (20260202)* No response for so what ever the customer service supposed to help online banking is not doing anything. too bad ### 1/5 — Useless after update *2025-09-02, version 20250827* This app has become extremely useless extremely after the update. I can’t make any payment at the restaurant or anywhere because it fails all the time and wastes alot of time trying thousand times for it to work. Please try to make it not useless, I am being forced to open another bank just to use another app and that says alot because I hate opening alot of banks but you are forcing me. Try to make it useful I am begging you. ### 1/5 — Zero customer service, *2025-04-28, version 1.0.9(20250402)* It takes a week after I transfer from other bank to awash for fund available , even small amount of money, ### 1/5 — Version control problem *2025-01-14, version 1.0.7(22)* The latest update is just a down grade one… used to love the app though. How does it say you are logged in on another device while i only have one phone?? ### 1/5 — Lock out ! *2024-12-22, version 1.0.7(22)* Don’t update it if you are not in Ethiopia !! It will say you are logged into other devices ### 1/5 — Unabee to login *2024-11-04, version 1.0.5(17)* I am unable to login due to system response' your loged on another device ' ### 1/5 — I can’t login *2024-11-01, version 1.0.5(17)* I can’t login and keeps saying it has been logged in on another device.couldn’t uninstall and reinstall as I live abroad. Please help. Thanks ### 1/5 — It has a lot of updates *2024-09-17, version 14.1.0.4* Its always ask to update every month it so hard to copper hand ## Most praised reviews (10 highest-rated) ### 5/5 — Greatest *2025-04-17* It’s so easy and comfortable to use ### 5/5 — 🫡 *2024-11-05* 🫡 ### 5/5 — Easy app *2024-07-07* It’s really nice app, and it makes easy my life ### 5/5 — Rate *2024-04-26* What an exceptional app. The UI is amazing, It’s easy, it’s fast and most importantly it’s user friendly. Over all great user experience!!! ### 4/5 — simple *2025-09-26, version 20250827* nice ### 4/5 — Responsive, nice looking and functional *2023-12-05, version 0.0.2* Very nice so far, I am just waiting for major features to be introduced on this app, it’s way better than the former awash birr app! ### 3/5 — Decent app with one flaw *2025-03-21, version 1.0.7(22)* This is a far better designed app than Awash’s previous app. While I haven’t experienced many bugs, the biggest issue for me is that biometric login doesn’t work even though there’s an option for it. I hope the developers fix this issue ### 3/5 — Great app, can be better *2024-12-20, version 1.0.7(22)* Best banking app in ET so far but the last update broke the app and I’m not able login. Please fix ASAP!!!! ### 3/5 — Suddenly stopped working *2024-11-05, version 1.0.5(17)* Everything was working fine until a few days ago, after the recent upgrade, my pin stopped working and I have error saying I am already logged into another device. I am now stuck because I lost access to my funds. ### 3/5 — Size and Compatibility *2024-05-15, version 0.0.9* So it’s nothing new her that we don’t know and there is nothing that will make this app advance than other but, SIZE: this really matters especially fro all phone to install it and it must be compatible for older apple model phones! I think this must be one of the subjects that you guys need to accomplish on your checklist! Thank you…. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*