# AXA Doctor At Hand — Same day GP appointments > 24/7 virtual GP appointments with UK-registered healthcare professionals. (iPhone/iPad app by Doctor Care Anywhere Ltd..) - Source: https://appshunter.io/ios/app/axa-doctor-at-hand/id1536116883 (this page in markdown: same URL + `.md`) - Developer: [Doctor Care Anywhere Ltd.](https://appshunter.io/developer/882607305) - Category: Medical, Health & Fitness - Price: Free - Rating: 4.60/5 from 41 App Store ratings · 84 written reviews indexed - Age rating: 17+ - Requires: iOS 16.0 · 86 MB - Languages: American English, European Spanish - Released: 2020-11-05 - Data updated: 2026-09-01 - Monetization: free with in-app purchases - User reviews in markdown: https://appshunter.io/ios/app/axa-doctor-at-hand/id1536116883/reviews.md ## What is AXA Doctor At Hand? AXA Doctor at Hand is a 24/7 service, available wherever and whenever you need it. From a choice of appointments with GP’s or Advanced Clinical Practitioner for advice, prescriptions, tests or eligible referrals, AXA Doctor at Hand takes care of things seamlessly. Anytime appointments With AXA Doctor at Hand, appointments are available 24 hours a day, seven days a week, 365 days a year. You can see GP’s and Advanced Clinical Practitioner by video or phone. Advanced Clinical Practitioner appointments are available from 8am – 10pm* There’s no need to fit in with fixed opening hours or be left hanging on the phone to make an appointment or to get the support you need. Hand-picked network of healthcare professionals Appointments are with qualified doctors and advanced clinical practitioner; experienced healthcare professionals handpicked by Doctor Care Anywhere. You can even choose whether you see a male or female clinician. All our clinicians are UK-registered with either the General Medical Council (GMC) or Nursing and Midwifery Council ( NMC). They are also specially trained in virtual consultation skills, ensuring that you receive the highest quality of care during your consultation. See a clinician from anywhere Booking appointments through the app couldn’t be easier. AXA Doctor at Hand appointments are usually available within a few hours, and you can join from anywhere in the world – at home or when you’re away. Medical records at a touch You will have a copy of your appointment notes uploaded directly to your patient record, so you’ve got a reminder of the conversation you had with the clinician. Your full medical notes can be sent to your NHS GP to make sure that everyone’s in the picture. Doctor-patient confidentiality is paramount. Your notes will be stored securely in your patient record. When asked for an activation code, activate using your AXA Health membership number if you have one (found on your AXA Health membership documentation) or, if you don’t have an AXA Health membership number, use the activation code emailed to you by Doctor Care Anywhere. To view all the features of AXA Doctor at Hand and for more information please visit www.doctorcareanywhere.com/axa Full Terms and Conditions can be found at www.doctorcareanywhere.com/terms-conditions-axa ## Key features - 24/7 virtual appointments - Video and phone consultations - Prescriptions and referrals - Choice of clinician gender - Secure medical records - Same-day appointments ## What do users think of AXA Doctor At Hand? Overall sentiment: negative **Pros** - 👍 Easy to book appointments - 👍 Good service and doctors - 👍 Competent doctors - 👍 Quick and easy to use - 👍 Convenient video consultations - 👍 Comprehensive insurance coverage - 👍 Face-to-face appointment availability - 👍 Professional and proper interface - 👍 Good advice from doctors - 👍 User-friendly app **Cons** - 🐛 App crashes frequently - 🐛 Login issues and errors - 🐛 Overly complicated system - 🐛 Poor UI and user experience - 🐛 Technical difficulties during calls - 🐛 Unclear booking process - 🐛 Inconsistent Face ID/biometric login - 🐛 App not loading or freezing - 🐛 Long waiting times for appointments - 🐛 Prescriptions not sent - 🐛 Landscape mode not supported - 🐛 Bluetooth/earbud issues - 🐛 Keyboard covers text input - 🐛 App sends users between different apps - 🐛 Difficulty activating accounts - 🐛 Limited file upload size - 🐛 No save options for questionnaires - 🐛 Doctor cancellations - 🐛 Service down messages - 🐛 Lack of empathy from clinicians - 🐛 Difficulty finding GPs, emphasis on AHPs - 🐛 No option to change pharmacy - 🐛 Children only allowed under one parent - 🐛 Unresponsive customer service - 🐛 App not real-time - 🐛 Missing appointments - 🐛 Privacy concerns with photo requirement - 🐛 Booking system not reliable - 🐛 Support emails ignored - 🐛 Call center staff unhelpful - 🐛 Incorrectly marked as no-show - 🐛 No landscape display mode - 🐛 Restrictive issue selection for appointments - 🐛 No option to edit during setup - 🐛 App not working for new signups **Commonly reported bugs** - App crashes during photo upload - App crashes on loading screen - App freezes on blue screen after login - App is unresponsive during calls - App consistently logs users out - Face ID/biometric login fails or requires re-login - App does not load country calling codes - App shows incorrect appointment status - App gets stuck on T's & C's change notification - Video feature not working - App crashes when trying to upload a photo - App shows 'no availability' or booking errors - Country code dropdown not functioning - Freetext field not working on iPhone - Keyboard covers text input fields - Camera not working with the app - App shows 'ERROR. Request failed. Bad request (400)' when completing profile - App not accepting password after reset - App not showing booked appointments - App not working for new signups **Most requested features** - Improve UI design for user-friendliness - Integrate 'add to calendar' function - Allow users to change pharmacy or opt for home delivery - Enable both parents to manage appointments for children - Implement AI/ChatGPT for faster appointment slot suggestions - Add dark mode option - Improve landscape mode support for tablets - Allow pasting text into fields - Fix Bluetooth connectivity for earbuds - Improve appointment booking flow to be less manual - Allow editing during initial setup phase - Provide clear indication for ongoing appointments within the app ## Recent user reviews (10 of 84) All indexed reviews: https://appshunter.io/ios/app/axa-doctor-at-hand/id1536116883/reviews.md ### 1/5 — This janky app is a disgrace *2026-06-05, version 14.3.0* This dreadful and confusing ui completely undermines my trust in this app to securely use my data ### 1/5 — Agree with last review *2026-04-20, version 14.2.0* Agree with last review ### 1/5 — Poor app and execution *2026-04-09, version 14.1.0* Prebooked appointment, waiting ages for the doctor to attend, then last minute they cancel and this has happened several occasions ### 2/5 — Great insurance, mediocre GP *2026-04-02* Since day one, I’ve found my AXA health insurance to be comprehensive, provide excellent service and really pay out and support when it matters. I wouldn’t consider moving away from them and believe that they offer the best healthcare I have found so far. However, they subcontract Doctor Care Anywhere for their virtual GP service who doesn’t live up to the same standards. I have had 3 appointments now, to which it is evident clinicians simply read off a screen with no actual input in decisions and feel very little empathy. I feel the system is also broken and it’s difficult trying to find a GP sometimes, with an emphasis on Advanced Health Practitioners which you wouldn’t expect from a private service. I definitely wouldn’t pay separately for this service as my alternative GP service GP24 through my employer and Bupa through my bank account are substantially better. ### 1/5 — I can’t log in for love nor money! *2026-02-05, version 13.3.0* I agree with the previous reviewer. This is massively over complicated system that makes it a headache to log in. Also I keep getting a message saying that I’m trying to log in as a doctor, which is nonsense, and to log in on the website but when I try that it times out? Really frustrating. ### 1/5 — Massively over complicated system *2025-12-29* There seem to be 3 different apps with different passwords interacting/interfering with each other. Is it AXA Health, Doctor Care Anywhere or AXA Doctor At Hand you need? Who knows? They seem to send you from one to the other until it doesn’t accept your log in details and the best you can do is write a negative review in the hope that it helps. I have used it in the past and the Doctors are normally quite good once you crack the system and beat the final boss. ### 1/5 — Not loading *2025-09-18, version 11.2.0* The app is really bad . I joined 3 days ago , day two it was’’t loading for 4 hours. The same today - afternoon . After log in it dosen’t load, scree remain blue. It’s so bad , it’s health related , should work perfectly ### 2/5 — Never ending technical issues *2025-09-08, version 11.2.0* Can never join the calls as app is unresponsive. Lack of integration to phone with no “add to calendar” function. Booking process is unclear and not easy to know what or who you’re booking for. ### 1/5 — Rubbish and unusable *2025-08-11, version 11.1.0* How do I make a claim for an appointment I’ve had? I’ve uploaded the receipt but from there it’s not obvious what to do 🤷🏻‍♂️ ### 3/5 — Bit Buggy *2025-08-07, version 11.1.0* Apps a bit buggy but good service once it works ## Frequently asked questions about AXA Doctor At Hand ### What is AXA Doctor at Hand? AXA Doctor at Hand is a 24/7 service that provides virtual healthcare appointments with qualified GPs and Advanced Clinical Practitioners. You can receive advice, prescriptions, and referrals through video or phone consultations, available anytime and anywhere. ### What are the key features of AXA Doctor at Hand? Key features include 24/7 availability for appointments, video or phone consultations with UK-registered clinicians, the ability to choose a male or female practitioner, same-day appointment availability, and secure storage of your medical records which can be shared with your NHS GP. ### How much does AXA Doctor at Hand cost? The app itself is free to download. However, the service involves in-app purchases for consultations with healthcare professionals. If you have AXA Health membership, you may use your membership number for activation. Otherwise, an activation code provided by Doctor Care Anywhere is required. ### Is AXA Doctor at Hand available internationally? Yes, you can join appointments from anywhere in the world, whether you are at home or away. This makes it a convenient option for accessing healthcare while traveling. ### How are my medical records handled? After your consultation, a copy of your appointment notes will be uploaded directly to your patient record within the app. Your full medical notes can also be sent to your NHS GP to ensure continuity of care. Doctor-patient confidentiality is paramount, and your notes are stored securely. ## Version history (last 5 releases) ### 14.8.0 — 2026-08-25 This release includes an upgrade to our Onfido identity verification system and processes, providing enhanced user support throughout the verification journey while increasing the number of fast, automated verification decisions. ### 14.7.0 — 2026-08-11 This update includes a range of bug fixes and performance improvements to make your experience smoother and more reliable. Thanks for using AXA Doctor at Hand. ### 14.6.0 — 2026-07-29 We've made improvements to our appointment booking experience to help you book appointments more quickly and easily. • Simpler, more intuitive booking • Easier appointment selection • Fewer steps to complete your booking • Performance and usability improvements ### 14.5.0 — 2026-07-14 This update includes a range of bug fixes and performance improvements to make your experience smoother and more reliable. Thanks for using AXA Doctor at Hand. ### 14.4.0 — 2026-06-09 This update includes performance improvements and bug fixes to make the experience smoother and more reliable. ## Apps similar to AXA Doctor At Hand | App | Rating | Price | Category | | --- | --- | --- | --- | | [NHS App](https://appshunter.io/ios/app/nhs-app/id1388411277) | 2.7 (74) | Free | Medical | | [Patient Access](https://appshunter.io/ios/app/patient-access/id612905214) | 4.8 (983) | Free | Medical | | [Virtual Care from AXA](https://appshunter.io/ios/app/virtual-care-from-axa/id1543428886) | — | Free | Medical | ## More apps by Doctor Care Anywhere Ltd. - [Doctor Care Anywhere](https://appshunter.io/ios/app/doctor-care-anywhere/id882607302) - [Nuffield Health Virtual GP](https://appshunter.io/ios/app/nuffield-health-virtual-gp/id1173482252) - [My HCA Virtual GP](https://appshunter.io/ios/app/my-hca-virtual-gp/id1523645531) All apps by Doctor Care Anywhere Ltd.: https://appshunter.io/developer/882607305 ## Related topics [nuffield health virtual gp](https://appshunter.io/ios/topics/nuffield-health-virtual-gp) · [axa global healthcare](https://appshunter.io/ios/topics/axa-global-healthcare) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*