# AXA Doctor At Hand — user reviews > 84 indexed App Store user reviews of AXA Doctor At Hand by Doctor Care Anywhere Ltd., rated 4.60/5 from 41 ratings. - Source: https://appshunter.io/ios/app/axa-doctor-at-hand/id1536116883/reviews - App overview in markdown: https://appshunter.io/ios/app/axa-doctor-at-hand/id1536116883.md - Rating breakdown: 5★ 34 · 4★ 3 · 3★ 0 · 2★ 2 · 1★ 2 ## What do users think of AXA Doctor At Hand? Overall sentiment: negative **Pros** - 👍 Easy to book appointments - 👍 Good service and doctors - 👍 Competent doctors - 👍 Quick and easy to use - 👍 Convenient video consultations - 👍 Comprehensive insurance coverage - 👍 Face-to-face appointment availability - 👍 Professional and proper interface - 👍 Good advice from doctors - 👍 User-friendly app **Cons** - 🐛 App crashes frequently - 🐛 Login issues and errors - 🐛 Overly complicated system - 🐛 Poor UI and user experience - 🐛 Technical difficulties during calls - 🐛 Unclear booking process - 🐛 Inconsistent Face ID/biometric login - 🐛 App not loading or freezing - 🐛 Long waiting times for appointments - 🐛 Prescriptions not sent - 🐛 Landscape mode not supported - 🐛 Bluetooth/earbud issues - 🐛 Keyboard covers text input - 🐛 App sends users between different apps - 🐛 Difficulty activating accounts - 🐛 Limited file upload size - 🐛 No save options for questionnaires - 🐛 Doctor cancellations - 🐛 Service down messages - 🐛 Lack of empathy from clinicians - 🐛 Difficulty finding GPs, emphasis on AHPs - 🐛 No option to change pharmacy - 🐛 Children only allowed under one parent - 🐛 Unresponsive customer service - 🐛 App not real-time - 🐛 Missing appointments - 🐛 Privacy concerns with photo requirement - 🐛 Booking system not reliable - 🐛 Support emails ignored - 🐛 Call center staff unhelpful - 🐛 Incorrectly marked as no-show - 🐛 No landscape display mode - 🐛 Restrictive issue selection for appointments - 🐛 No option to edit during setup - 🐛 App not working for new signups **Commonly reported bugs** - App crashes during photo upload - App crashes on loading screen - App freezes on blue screen after login - App is unresponsive during calls - App consistently logs users out - Face ID/biometric login fails or requires re-login - App does not load country calling codes - App shows incorrect appointment status - App gets stuck on T's & C's change notification - Video feature not working - App crashes when trying to upload a photo - App shows 'no availability' or booking errors - Country code dropdown not functioning - Freetext field not working on iPhone - Keyboard covers text input fields - Camera not working with the app - App shows 'ERROR. Request failed. Bad request (400)' when completing profile - App not accepting password after reset - App not showing booked appointments - App not working for new signups **Most requested features** - Improve UI design for user-friendliness - Integrate 'add to calendar' function - Allow users to change pharmacy or opt for home delivery - Enable both parents to manage appointments for children - Implement AI/ChatGPT for faster appointment slot suggestions - Add dark mode option - Improve landscape mode support for tablets - Allow pasting text into fields - Fix Bluetooth connectivity for earbuds - Improve appointment booking flow to be less manual - Allow editing during initial setup phase - Provide clear indication for ongoing appointments within the app ## Newest reviews (20 of 84) ### 2/5 — Great insurance, mediocre GP *2026-04-02* Since day one, I’ve found my AXA health insurance to be comprehensive, provide excellent service and really pay out and support when it matters. I wouldn’t consider moving away from them and believe that they offer the best healthcare I have found so far. However, they subcontract Doctor Care Anywhere for their virtual GP service who doesn’t live up to the same standards. I have had 3 appointments now, to which it is evident clinicians simply read off a screen with no actual input in decisions and feel very little empathy. I feel the system is also broken and it’s difficult trying to find a GP sometimes, with an emphasis on Advanced Health Practitioners which you wouldn’t expect from a private service. I definitely wouldn’t pay separately for this service as my alternative GP service GP24 through my employer and Bupa through my bank account are substantially better. ### 2/5 — Never ending technical issues *2025-09-08, version 11.2.0* Can never join the calls as app is unresponsive. Lack of integration to phone with no “add to calendar” function. Booking process is unclear and not easy to know what or who you’re booking for. ### 3/5 — Bit Buggy *2025-08-07, version 11.1.0* Apps a bit buggy but good service once it works ### 1/5 — Cannot login but have account yet cannot register *2024-10-18, version 8.6.0* Appalling sign up process that doesn’t work. ### 1/5 — Poor service *2024-10-06, version 8.6.0* Connected to the call and was having tech issues, but I could see the doctor on the line and she could see me. Restarted the app quickly to fix the issues and she just cancelled the appointment stating I didn’t show up. Very disappointing service ### 3/5 — No landscape *2024-09-09, version 8.5.1* Works fine mostly but does not seem to work in landscape mode on iPad which is a basic flaw. ### 1/5 — Horrible app experience - can’t schedule consultation *2024-08-16* This app is horrible. I’m trying to schedule a consultation and it keep saying the time is no longer available - but I tried more than 20 shown as “available” times and this doesn’t work. They say you have 24/7 doctor appointments but the next available is like 6 hours ahead and you can’t book. ### 1/5 — Can’t even log in and customer service non existent *2024-07-03* Completely defective app, I need help I’ve been trying to make a doctors appointment for a week on this godforsaken app and I can’t. What a crappy app omg ### 1/5 — Helen Dickson - nurse *2024-07-03, version 8.5.0* Forgot to send my prescription, I’ve just wanted time & money by traveling to Boots and didn’t have a prescription as promised ### 1/5 — Avoid this helth Insurance *2024-07-02, version 8.5.0* Avoid this company. They will do anything for you use NHS and don’t use them service. ### 2/5 — Nightmare *2024-06-19, version 8.4.0* This app and the system behind it designed not to serve healthcare but collecting premiums. For last 2 months we have been constantly trying to activate accounts and add dependents. ### 1/5 — Can not even log back in after got logged out *2024-05-10, version 8.2.0* Can not even log back in after got logged out ### 1/5 — Does not log in anymore *2024-05-10, version 8.2.0* Can’t even log into the app anymore. It keeps spinning and nothing happens. ### 1/5 — Long login waiting time *2024-05-08, version 8.2.0* Can’t even log in. Long waiting time and the app then crashes. ### 1/5 — Utterly useless. Clown app. 🤡 *2024-04-29, version 8.2.0* Just constantly logs you out. Nags you to death to enrol in FaceID but then unenrolls you a day later, forcing you to login with your full username and password every, single, time. Truly an app built by clowns 🤡 ### 2/5 — No landscape display mode. *2024-04-26* The app has no landscape display mode, just portrait, rendering it very poor for iPads with keyboards. Such a basic failure - please rectify it immediately. Bear in mind that if your customers need to use an app to contact a doctor, they may be experiencing various physical difficulties - they do not want to faff about removing their iPad from its keyboard cover, risking dropping their tablet with no protection etc. If you want people to adjust to video appointments, you need to invest in the IT infrastructure to allow this to happen. ### 1/5 — Awful app *2024-04-09, version 8.1.0* You have to log in with username and password every time you leave the app. Even if you set up a code or facial recognition. Also the app makes you select an issue from a list when booking an appointment and it rarely ever has the conditions I want to be seen for. V restrictive. ### 1/5 — The bluetooth doesn’t work with my earbuds even when they work totally fine with other apps *2024-04-08, version 8.1.0* For the last few times I have had to use the app for the appointments I am forced to use loudspeaker which I don’t prefer. Don’t have any option to force use the earbuds for the appointment ### 1/5 — Always logs me out *2024-04-04, version 8.1.0* I enable face ID but every time i go on the app i’m logged out and it takes ages to log me back in ### 1/5 — Appalling *2024-03-27, version 8.0.0* The app consistently asks me to log in despite my repeatedly storing my details and ticking the facial recognition. The messages that are sent to my account are not visible on the app. Functionality is clunky - I’ve uninstalled it. ## Most critical reviews (10 lowest-rated) ### 1/5 — This janky app is a disgrace *2026-06-05, version 14.3.0* This dreadful and confusing ui completely undermines my trust in this app to securely use my data ### 1/5 — Agree with last review *2026-04-20, version 14.2.0* Agree with last review ### 1/5 — Poor app and execution *2026-04-09, version 14.1.0* Prebooked appointment, waiting ages for the doctor to attend, then last minute they cancel and this has happened several occasions ### 1/5 — I can’t log in for love nor money! *2026-02-05, version 13.3.0* I agree with the previous reviewer. This is massively over complicated system that makes it a headache to log in. Also I keep getting a message saying that I’m trying to log in as a doctor, which is nonsense, and to log in on the website but when I try that it times out? Really frustrating. ### 1/5 — Massively over complicated system *2025-12-29* There seem to be 3 different apps with different passwords interacting/interfering with each other. Is it AXA Health, Doctor Care Anywhere or AXA Doctor At Hand you need? Who knows? They seem to send you from one to the other until it doesn’t accept your log in details and the best you can do is write a negative review in the hope that it helps. I have used it in the past and the Doctors are normally quite good once you crack the system and beat the final boss. ### 1/5 — Not loading *2025-09-18, version 11.2.0* The app is really bad . I joined 3 days ago , day two it was’’t loading for 4 hours. The same today - afternoon . After log in it dosen’t load, scree remain blue. It’s so bad , it’s health related , should work perfectly ### 1/5 — Rubbish and unusable *2025-08-11, version 11.1.0* How do I make a claim for an appointment I’ve had? I’ve uploaded the receipt but from there it’s not obvious what to do 🤷🏻‍♂️ ### 1/5 — Not working *2025-03-29, version 10.0.0* The App doesn’t even get past the loading screen, and trying to sign up online there is an error. This is not great considering you claim to have 24/7 access to medical services. In fact, probably illegal. What do you have to say for yourselves? ### 1/5 — Was once good! *2025-03-15, version 9.1.0* Was a really good service, but the doctor I spoke to today said they have overhauled rules and they are no longer able to prescribe medication making this service almost pointless… Couldn’t even get a loading dose of vitamin D… ### 1/5 — Dr ? *2024-10-25, version 8.7.0* The app is called Doctor at hand yet I didn’t even see a Doctor . Maybe I pushed the wrong button ? ## Most praised reviews (10 highest-rated) ### 5/5 — AXA does it best *2023-09-26* As someone who’s moved to the UK from abroad, I hate how poor public healthcare is here. After repeated disappointment with the NHS, I got the best healthcare policy AXA has that also includes access to a GP through this app. I can’t stress enough how effective and easy this is. No more long queues or ridiculous waiting times and the doctors I’ve spoken to on the app have all been competent and absolutely fantastic. Thank you for doing healthcare as it should be. I’ve been using this for 2 years now and haven’t needed the NHS since. ### 5/5 — Amazing *2023-03-23* This is the best thing we ever done was get AXA Health because I can never get in my own GP surgery for anything and like today I need to see a doctor and I booked it now my appointment is over video in 10 mins ### 5/5 — Nice App *2023-02-13, version 5.7.0* The App was user friendly and easy to use ### 5/5 — Professional and proper *2022-08-10, version 5.2.1* A good app that has a clean interface, works well and efficiently and doesn’t crash. Well done. ### 5/5 — Old School Service *2021-11-26* Face to face appointment within 30 minutes and the doctor was very thorough and pleasant. She took the time to really understand my daughters symptoms and left us feeling confident and really took away the worry we were feeling with a poorly child. It reminds us of how things used to be back in the good old days when doctors were readily available and had time to care properly. ### 5/5 — Great! *2021-04-23, version 1.9.1* Signup easy on the web, app seems to work well and plays nicely with  Health. I’m very happy. ### 5/5 — Easy and Effective Video Consultation *2021-04-11* Effective use of app on my mobile phone. Could see and hear the doctor perfectly. I could use the camera to show where my injury is. However I only knew about the app ten minutes before my appointment from a reminder text. Felt flustered downloading the AXA app in such a short time. Fortunately I was successful to download it before my appointment. The doctor was a good listener and gave good advice. **Developer response:** Hi there, We appreciate you taking the time to review our app. We're really glad we've been able to help. Thank you for your feedback. This has been shared with the relevant teams. Many thanks, Patient Experience Team ### 5/5 — Amazing service *2021-01-30, version 1.5* Amazing service very helpful and so quick! Thank you ### 5/5 — Ease and Speed *2021-01-25, version 1.5* The ease and speed of booking an appointment with a doctor and getting a confirmation was remarkable. Great app ### 4/5 — Convenient, but glitchy *2023-10-02* It’s very convenient to book video consultations and the availability is good. The app is glitchy when trying to log in. Even when face recognition works, it still requires password --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*