# Axiad ID — user reviews > 48 indexed App Store user reviews of Axiad ID by Axiad IDS, Inc, rated 3.38/5 from 58 ratings. - Source: https://appshunter.io/ios/app/axiad-id/id1330041566/reviews - App overview in markdown: https://appshunter.io/ios/app/axiad-id/id1330041566.md - Rating breakdown: 5★ 32 · 4★ 1 · 3★ 1 · 2★ 1 · 1★ 22 ## Newest reviews (12 of 48) ### 1/5 — Worst ever *2021-07-31, version 2.0.1* Waste my time, never work out ### 1/5 — “Challenge Response Failed” *2021-07-15* I never get prompted to approve my MFA sign on and it’s ridiculously annoying. I’d really like for it not to take 15-20minutes on average just to sign in and complete my daily timesheets. I constantly swipe up to refresh and nothing ever happens. Would really like my company to switch off as this Axiad ID Cloud seems to never work the first time like Microsoft Authenticator. **Developer response:** I am sorry you are having issues with your MFA. Many things could go into a missed or late prompt, like bad internet connection, a device, like a watch, dismissing the notification, among other issues. Please contact our support at axiad.com/support or support@axiad.com and they can help find a solution to your issue and improve your customer experience. You can also try updating to our newest version 2.0.2 to see if that resolves your issue. ### 1/5 — Can’t scan QR code *2021-06-07, version 2.0.1* Attempted several times to scan a QR code only to fail several times. Useless ### 1/5 — No good *2021-04-04, version 2.0.1* All my getting is a blank screen ### 1/5 — Will not open *2021-04-02* Took 2 hours to update my iPhone from 13.7 to to 14.5 and the app still does not open. Very frustrating to say the least. **Developer response:** We are sorry about the issues your are experiencing with our App. We would like to work with your IT department to resolve the problem. Could you kindly send us an email at support@axiad.com and let us know the organization you are working with? You can just use the following subject in the email: "App Store review from flytrc", that will be sufficient for us to associate your email with the issue. Again, we apologize for the inconvenience and be assure we will work on a resolution. Axiad Customer Support team. ### 1/5 — Blank screen *2021-03-22* This app does nothing and all I see is a blank screen. You would think that after a few years this problem would’ve been fixed by now **Developer response:** Thank you for your feedback and we are sorry to hear you are having issues. This is not a common issue that we see. Does the issue persist after a reboot of your device? Are you on the current/updated version of iOS? Please reach out to your organization's help desk for tier 1 support. If they cannot resolve your issues, they can open a support ticket for you with our support team. If you could send further details to cs@axiad.com to help us better understand and make improvements we would appreciate it. Helpful information would include model of device, iOS version, Axiad ID version, when it happens, any screen captures and/or any other information that may be relevant. Thank you again! ### 2/5 — iOS 14.5 *2021-02-17, version 2.0* The app will not open on iOS 14.5 publishers beta. ### 1/5 — Crashes on iOS public beta 14.5 *2021-02-10, version 2.0* App is unusable on 14.5 public beta. Crashes on open. Delete, restart, reinstall does not resolve the issue. ### 1/5 — Not working in iOS 14.5 BETA *2021-02-09, version 2.0* After the iOS 14.5 BETA update, the App just crashes when trying to open. iPhone Xs Max ### 1/5 — Crashes *2021-02-07, version 2.0* I have deleted and reinstalled the app several times but it continues to crash when launching. ### 2/5 — crashes in 14.5 *2021-02-05, version 2.0* Update on the way? ### 1/5 — No Support for iPhone 12 *2021-01-30, version 2.0* No Touch ID on the new iphones. This app is worthless. They get one star because it won’t accept a zero star rating ## Most critical reviews (10 lowest-rated) ### 1/5 — Requires use of biometric *2024-08-09* Won’t allow the use of pin and requires use of biometric ### 1/5 — Security risk *2023-06-12* Be careful this company is collecting your biometric data. As a cyber professional this puts you at risk. This is absolutely abhorrent and idiotic for a authentication service. If we were going to use biometrics we wouldn’t need to use an authentication service. **Developer response:** Hello Issac in red, Thanks for your review.  Face ID is only used for authentication to Axiad ID app and a notification is received only as to whether the authentication is successful.  Axiad does not collect any biometric data.  Please refer to the Apple Privacy Policy in the following link, https://support.apple.com/en-us/HT208108 Additionally, Please feel free to contact us at support@axiad.com to discuss your concern. ### 1/5 — IPhone Data Transfer *2022-12-01* I had Axiad installed on my iPhone 8 and it worked ok, but then I had to get another iPhone 13, and now after transferring data the app no longer works. I get an “Unlock” button that does nothing —- follow up —- You (the developer) responded by asking to contact the firm using Axiad, so you could work with them directly. I didn’t say it was their issue, the problem is on your side. For their part they would just have me (re)enroll, that’s it. The issue is data transfer from one phone to another, which is all on you guys not them. That part didn’t work, that’s what is broken, which is not an issue for the company but for you. I see no reason to contact or involve them in an issue they have nothing to do with. In looking at the other comments I’m wondering how many were in the same situation, where you involved their company unnecessarily? I think you should own this yourselves, and test/retest data transfers to determine what goes wrong. **Developer response:** Hi Nvanwyen, We are sorry about the issues your are experiencing with our App. We would like to work with your IT department to resolve the problem. Could you kindly send us an email at support@axiad.com and let us know the organization you are working with? You can just use the following subject in the email: "App Store review from flytrc", that will be sufficient for us to associate your email with the issue. Again, we apologize for the inconvenience and be assure we will work on a resolution. Axiad Customer Support team. Thank you ### 1/5 — Opens to a Black Screen *2022-11-10* Restarting iOS and re-installing the app does not fix the app opening to a black screen **Developer response:** We are sorry about the issues your are experiencing with our App. We would like to work with your IT department to resolve the problem. Could you kindly send us an email at support@axiad.com and let us know the organization you are working with? You can just use the following subject in the email: "App Store review from flytrc", that will be sufficient for us to associate your email with the issue. Again, we apologize for the inconvenience and be assure we will work on a resolution. Axiad Customer Support team. ### 1/5 — Useless *2022-10-20* App opens to a blank screen. Our IT department told me to delete Google Duo which may have a conflict with it. Still the same. **Developer response:** We are sorry about the issues your are experiencing with our App. We would like to work with your IT department to resolve the problem. Could you kindly send us an email at support@axiad.com and let us know the organization you are working with? You can just use the following subject in the email: "App Store review from flytrc", that will be sufficient for us to associate your email with the issue. Again, we apologize for the inconvenience and be assure we will work on a resolution. Axiad Customer Support team. ### 1/5 — Blank Screen *2021-11-08* After installing the app it prompts for permissions to send notifications.. after that prompt the screen is completely blank.. no labels or buttons.. literal blank app screen. I am running IOS 15 but have never seen a app that doesn’t render even the labels and buttons. I have tried uninstalling and reinstalling.. rebooting.. updating IOS to the latest version. If I try it on a old phone with ios 14 it works as expected. **Developer response:** Sorry you are having issues with the app. You can get support by going to axiad.com/support or support@axiad.com. Can you check the following and provide to support: Is FaceID enabled? Do you have a 6 to 8 digit pin? When did you first encounter the issue? What version of iPhone do you have? What version of iOS 15 are you running? ### 1/5 — Won't accept my iPhone code *2021-10-28, version 2.0.1* It asks me for my iPhone unlock code ... And then asks again and again and again. Does nothing else. I talked to my company's tech support and they agreed, there are lots of people with iPhones that can't use the app. ### 1/5 — Not the only one with BLANK SCREEN *2021-10-02, version 2.0.1* Installed the app… only presents blank screen. Why no FAQ? ### 1/5 — Blank screen *2021-09-16, version 2.0.1* After opening the app a blank screen shows up !!! ### 1/5 — App doesn’t work *2021-08-13* I downloaded this app to authenticate to access a work site remotely but the app opens up to a blank screen. To resolve the issue I tried a soft reset, hard power cycle, and I even uninstalled and reinstalled the app but no success. I’m currently using an iPhone 12 Pro Max on software version 14.7.1. **Developer response:** Sorry for delay in response. Well that combination most certainly should be working as it is same as me. Please contact our support team at support@axiad.com or axiad.com/support and they can help resolve your issue. If you would like to provide feedback or suggestions to improve your customer experience please feel free to email customer.success@axiad.com and we pass the information on to our product teams. ## Most praised reviews (10 highest-rated) ### 5/5 — Faster MFA than most *2023-08-22* Have used most of the different MFA applications over my career and this one seems to get me logged in the quickest with the least hassle. Really like not needing to remember a password as well. ### 5/5 — Excellent *2023-08-22* Highly recommended ### 5/5 — Director of Product Marketing *2023-07-20* Axiad ID works for my Axiad authentication (of course). But, it also works for 3rd party apps such as WordPress. It’s easy to set up and intuitive for use! ### 5/5 — Works well *2023-07-19* Use it and have no issues ### 5/5 — Very easy and reliable to use *2023-07-19* Quick alerts when I need MFA to log into my applications, and reliable biometric support to help secure the app. ### 5/5 — Easy to use and secure *2022-07-25* More secure than other two-factor apps and works flawlessly. Supports pins so that you just need to confirm on the app if implemented by your org. ### 5/5 — Love the improvements! *2020-09-16* The app looks a million times better than before and I really like the new logo as well. Great job on the rework guys!!! ### 5/5 — Thanks *2019-07-30* Can’t seem to change the rating of my earlier review so made a new one to say thanks for fixing offline crash issue. 🎉😁👍 ### 4/5 — Good app, needs watch functionality *2025-03-06* I like this app, but I’m not able to confirm on my Apple Watch like you can with some other authenticator apps. ### 3/5 — Needs fixing *2022-04-16* It will ask me to do my face verification but every time after that I have to close the app out fully and try my passcode and Face ID verification again. **Developer response:** We are sorry about the issues your are experiencing with our App. We would like to work with your IT department to resolve the problem. Could you kindly send us an email at support@axiad.com and let us know the organization you are working with? You can just use the following subject in the email: "App Store review from flytrc", that will be sufficient for us to associate your email with the issue. Again, we apologize for the inconvenience and be assure we will work on a resolution. Axiad Customer Support team. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-09.*