# Axis Bank Mobile Banking — user reviews > 511 indexed App Store user reviews of Axis Bank Mobile Banking by Axis Bank Ltd, rated 4.60/5 from 7,355 ratings. - Source: https://appshunter.io/ios/app/axis-bank-mobile-banking/id699582556/reviews - App overview in markdown: https://appshunter.io/ios/app/axis-bank-mobile-banking/id699582556.md - Rating breakdown: 5★ 6,372 · 4★ 367 · 3★ 80 · 2★ 67 · 1★ 469 ## What do users think of Axis Bank Mobile Banking? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🚀 Convenient features - 🔒 Secure banking - 👍 User-friendly interface - 🚀 Fast transactions **Cons** - 🐛 Frequent crashes - 🐛 Login issues - 🐛 Buggy app updates - 🐛 Unreliable performance - 🔒 Overly complicated security **Commonly reported bugs** - Unable to login after app updates - Accounts not showing correct balances - Recurring payment feature not working - Scan and Pay functionality not reliable - App freezing or crashing during transactions **Most requested features** - Fingerprint/Face ID login - Ability to manage NRI/NRO accounts - Improved app stability and reliability - Better support for international users - Streamlined login process ## Newest reviews (18 of 511) ### 2/5 — Glitchy and unbearable interface *2026-07-25, version 11.50* I got to say year after year they add more and more menus and options but it gets so slow and glitchy it’s unbearable. 1. Constantly hangs and sometimes times out before the option you tried to click opens and asks you to sign in again - all in name of security when its already vetted me 3 times 2. The mobile app otp which it defaults to instead of sms never comes in when i do internet banking. If i had my phone why would i use internet banking. I chose to do internet banking because my phone is not at an arms distance and my laptop can still receive sms. 3. The mobile app otp is 3 menus behind to view on my phone. You spend a minimum of 1 minute. 4. Nothing is ever quick every option you click is a minimum of 4 seconds. It’s like their server is hosted in the moon or something. 5. Even viewing the account money is two screens behind. Who designed this UI?! If i just logged in - most people want to see the amount. Why is it hidden? The only redeemable thing is it’s not the worst indian bank app. But that bar is low. Try making a UI that you will be proud of. Less is more. ### 1/5 — iOS version *2026-06-30, version 11.10* App became inaccessible in older iOS versions ### 1/5 — Worst iser experience *2026-06-25, version 11.40* This app has worst user experience no detail and navigation is not smooth not sure if a professional developer has done this and upi is not loading at all I am surprised how did app store approve this with worst experience ### 1/5 — Worst app *2026-06-19, version 11.40* Most worst app I ever came across, its very slow and laggy. There is no proper optimization and app loads very slowly and it have lot of bugs. UPI doesn’t work at all. I can understand security layers but still that’s too many steps. I wont recommend this ### 1/5 — Worst banking app in the world *2026-06-14, version 11.40* How can NRI customers use this mobile app ? It does not work ### 1/5 — Poor session handling *2026-06-14, version 11.40* The app logs out unexpectedly during active use, causing loss of progress and forcing users to start over. Security is important, but the current implementation negatively impacts the overall user experience. Needs better session persistence and stability. ### 4/5 — It works great. Banking on Finger Tips *2026-05-17, version 11.30* Savings account maintenance is good. Please improve Home loan statement and maintenance. ### 1/5 — Highly secure that even Axis bank customer can’t login *2026-05-10, version 11.30* The login process fails with a message saying not to interrupt the registration process, even though I did not interrupt it. There is also no alternative option to log in to mobile banking using OTPs sent to email or phone number. Additionally, Axis Net Banking is currently requiring an OTP generated only through the mobile app, but the app registration itself is failing at the first step. If the mobile banking registration cannot be completed, how am I supposed to receive the mobile app OTP needed to log in? At this point, the system seems so “highly secure” that even the actual customer cannot log in. ### 1/5 — 100% not recommended for NRI services *2026-05-08, version 11.30* When you try to open the nre/nro account, the digital NRI team will say that at max account opening process takes 10-15 working days. It’s been a month, still my nre account is under freeze. Need to follow up for every single action item from the bank. Very poor response and even if you respond to the mail or WhatsApp chat, then will respond to your mail/messages on the end of the day. Really fed up with account opening process. Now I am worried whether I need to continue or quit here ### 1/5 — Poorly made *2026-05-08, version 11.30* This is a poorly managed app for such a fundamental service. The developers change things randomly, like children. If you have MS defender, this app won’t work because it can’t distinguish between a real VPN and an endpoint agent. Made by amateurs. Update May 7: I cannot add Payees anymore. They introduced a dialogue warning of frauds and I can’t get past it. ### 1/5 — Worst UX *2026-05-07, version 11.30* Need billion clicks to get to balance or view recent transactions, annoying popups on login ### 1/5 — Missing OTP generation button *2026-05-06, version 11.30* This apps has 2 major flaws 1 - missing OTP generayion button 2 - missing send money option ### 1/5 — Never works *2026-05-05, version 11.30* Probably the worst banking app i’ve used. Have NRI acct with them, but am always stuck with the login page, can never move past it. Have to always rely on website login. Not sure what the mobile experience is supposed to be, but probably it is safe baking as you can never login to be hacked. ### 3/5 — App Unusable + Credit Card Always Fails *2026-05-02* Do NOT open an account with Axis Bank. Absolute waste of money and time. We asked for ONE joint account. Instead, they pushed us into opening TWO individual accounts first, then casually told us it “can’t be converted” and made us open yet another account. Now we’re stuck with THREE accounts we never even wanted. Initially, they said “just transfer ₹25K monthly, that’s enough.” Now suddenly the story has changed — apparently we’re expected to maintain balances. So effectively we’re forced to keep ₹75K sitting idle for no reason. On top of that, they’re deducting over ₹700 every single month. And when we finally decided to close this mess? They want ₹599 as a closing charge. The whole experience has been misleading, frustrating, and honestly feels like a trap. No transparency, constant changes, and zero accountability. Avoid at all costs. The app constantly shows an “insecure network” warning every other time I open it and completely blocks access, even when I’m using my phone’s data or my secure home Wi-Fi. This makes the app almost impossible to use. On top of that, the credit card issued by this app/service does not work anywhere. Every transaction fails — online and offline, in stores, and on the internet. The card is useless and unreliable, which defeats the whole purpose of having it. This is extremely frustrating. These are serious bugs and service issues that need urgent fixing. Please resolve the network warning problem and make the card functional for real transactions. **Developer response:** We regret the inconvenience caused. We would require additional details to check your concern. Please share details with us via chat at https://axisbank.com/webchatsupport ### 1/5 — Worst app Ever *2026-05-01, version 11.30* It was an award wining app before... but now it's been the worst app in my phone. ill try to open credit cards it again move to Accounts... it takes me 10 min to operate my Credit card section.. ### 1/5 — App is an Ultimate mess *2026-05-01, version 11.30* Impossible to install and get to login for NRE/NRO costumers ### 1/5 — Unable to use the secondary method of registration *2026-04-21, version 11.21* The message based registration is failing, when prompted for secondary method the OTP screen clears the login screen as the 30 sec timer exceeds. Horrible experience and tech support does not know what to do. The screenshot is shared to nri services email look out for it ### 2/5 — Not an option to manage NRI accounts *2026-04-19, version 11.21* Could be good app to manage the domestic accounts but not allowing register or manage the NRI accounts ## Most critical reviews (10 lowest-rated) ### 1/5 — Very bad service *2026-08-29, version 11.60* Waiting more than 30 days to update NRI accy ### 1/5 — Good app…but crashes frequently *2026-08-25, version 11.60* Crashes each time. Updated app. Still crashes. It’s an otherwise stable and very useful app. I wanted to report an issue but had such a hard time to find where and how to report it. Finally, I gave up and am posting this 1-star review. ### 1/5 — App is not working *2026-08-21, version 11.60* Suddenly dropped ### 1/5 — Very bad service *2026-08-12, version 11.60* Waiting more than 10 days to update NRI accy ### 1/5 — Worst bank with worst app *2026-08-10, version 11.60* It’s trap and you can not leave the bank….No service for NRIs, no escalation levels, rules and forms change every day, App crashes, if you change mobile then account is still linked to old device… don’t try email indemnity option ### 1/5 — Annoying *2026-08-05, version 11.50* Why do you want so many details when the mobile number is linked to the account I didn't complete it Even you want a nickname Nd all gone FYB ### 1/5 — Confusing UI – Combined Balance Across Different Accounts *2026-08-01* I have both a Savings Account and a Current Account with Axis Bank. The Current Account is meant to be used through the Neo app, while my Savings Account is used through the Open by Axis Bank app. However, the Open app automatically shows both accounts together and displays a combined balance on the home screen. This creates unnecessary confusion. Users should be able to view only the account relevant to that app or at least have the option to hide specific accounts. One thing I don’t understand is this: if Axis Bank has provided Open by Axis Bank primarily for Savings Accounts and Neo by Axis Bank for Current Accounts, then why are both accounts being reflected in the same application? It defeats the purpose of having separate apps. I don’t like this feature. I want everything to remain separate, with each app showing only the account it is intended for. I have already contacted customer support, deregistered and registered the app again, set my primary account, and completed all the troubleshooting steps suggested, but the issue still exists. This appears to be a UI or technical issue rather than a user issue. Please give customers the option to hide linked accounts or display them separately instead of combining balances. This is a basic banking app feature and would greatly improve the experience for customers who maintain multiple Axis Bank accounts. **Developer response:** We regret the inconvenience caused. Please share the service request/ticket number for us to check this further. ### 1/5 — Worst banking app *2026-07-30, version 11.50* It is extremely hard to even login. ### 1/5 — Worst bank software *2026-07-11, version 11.50* Tried to open a NRI account and due to their amazing software they messed up my nominee detail even though I entered correctly for my FD account. Now instead of fixing their software issue they are asking me to close my FD account and open a new one. Are you kidding? How can you ask your client to close the account and reopen due to your software issue. Congrats, world’s first bank to do this?👏🏻 Apple should consider removing this from App Store due to this scam! ### 1/5 — NRI customer for 20 years *2026-07-03, version 11.10* I am really done with them I have not seen them improving they have same attitude of satiating Babu towards their customer do not do anything till we raise the issue to MD office. App does not work mostly. ## Most praised reviews (10 highest-rated) ### 5/5 — AXIS mobile banking *2026-07-28, version 11.50* AXIS Bank mobile APP is wonderful. In few seconds funds are transferred and message is received, from receiving account that funds are credited. Great 👍🤙 ### 5/5 — To the developer *2026-05-29* For the past few weeks the recent updates have a problem. It detects the app “Windows Remote Desktop” as a harmful app and shows a warning. Fine, but one warning would be enough, not every time I open the app. It has an option to tick to “ignore warning checking” for 90 days but that option is useless as it warns and stops at that message every single time the app is opened. I don’t understand this design philosophy of being overly concerned about safety to the point of being irritating. Those two extra clicks/taps might make a lot of your customers shift to a different bank instead. Please rectify this. Also, why does the app use location even when the app is not open? This decreases the battery life, please rectify this as well. **Developer response:** We regret the inconvenience caused. We would require additional details to check your concern. Please share details with us via chat at https://www.axis.bank.in/webchatsupport ### 5/5 — Excellent *2026-02-18, version 11.20* Wow ### 5/5 — Axis bank mobile app *2026-02-18, version 11.20* Very easy and convenient app ### 5/5 — Mobile App *2026-01-29, version 11.10* Works great ### 5/5 — Great app *2026-01-29, version 11.10* Best app ever for banking services, I think SBI needs to learn from this, their portal and web services are worst. ### 5/5 — Beats ICICI, SC and HDFC by miles *2026-01-02, version 11.10* Used plenty of banking apps but this one is the best ### 5/5 — Superb customer service *2025-12-22, version 11.10* Superb customer service. They have all banking products required for NRI ### 5/5 — Review *2025-11-15, version 11.01* Excellent ### 5/5 — Excellent Banking App with Smooth Experience *2025-10-01, version 11.00* The Axis Bank iOS app is fast, reliable, and user-friendly. Managing accounts, transactions, and payments is seamless. One small suggestion: please reduce the unnecessary popups with tips, as they interrupt the smooth flow. Overall, an excellent app that makes banking easy! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*