# Axis Mobile Digital Rupee — user reviews > 22 indexed App Store user reviews of Axis Mobile Digital Rupee by Axis Bank Ltd, rated 3.59/5 from 250 ratings. - Source: https://appshunter.io/ios/app/axis-mobile-digital-rupee/id6448527099/reviews - App overview in markdown: https://appshunter.io/ios/app/axis-mobile-digital-rupee/id6448527099.md - Rating breakdown: 5★ 136 · 4★ 8 · 3★ 9 · 2★ 11 · 1★ 70 ## Newest reviews (2 of 22) ### 2/5 — Issues reported in review resolved *2024-07-04* There is no functional way in the app to report issues in the app. Only working way so far is via app review. It causes lot of stress as there are financial apps with no one to contact or report. ### 3/5 — Seamless experience is lacking *2024-04-22* This app is good and secure but lacks seamless experience of payment. First description then pin cause irritation. UPI Lite provides much better experience. Moreover CBDC needs to develop unique use cases to get popularized. It should be able to do what UPI can't. **Developer response:** Thank you for the feedback. We will explore working on Pinless transactions to make the experience better. Since CBDC is still in its pilot phase we are continiously working to enhanse the user experience & add new functionalities. Please continue to use the app for all your day to day UPI payments. Please rate well if the Pilot App serves the purpose. ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor UX – No Way to View or Copy VPA in the App *2025-05-20* I’ve been using the Axis Digital Rupee app for a while now, and it’s frustrating that such a basic and essential feature — viewing your wallet’s VPA (Virtual Payment Address) — is completely missing. There is no way to view, copy, or manage your VPA inside the app. If you’re trying to link your wallet somewhere else or even receive payments properly, you’re stuck. This defeats the purpose of interoperability and convenience, which CBDC aims to promote. Even worse, the app doesn’t show your wallet address anywhere, not under profile, settings, or the “Receive” section. Users are forced to reverse-engineer their own VPA using QR links, which is inefficient and confusing — especially with long, system-generated VPAs. Until this is fixed, I can’t recommend this app. Please update the app to show the wallet VPA and allow VPA customization, like every other UPI or CBDC wallet does. **Developer response:** We regret any inconvenience caused . CBDC is evolving with new use cases added regularly. Currently, it supports payee identification via phone number only, not wallet ID or VPA. We may add UPI VPA-based identification in the future. Please consider updating your rating if this resolves your query—we appreciate your support. ### 1/5 — Balance shows as Zero after successfully loading money *2024-12-30* I have transferred money from my axis bank to digital wallet but current balance shows as zero .. when checked at both places it shows transfer successful at bank and in wallet transaction history shows loaded successfully… there is no customer support number and when we calll Axis customer service says they can’t do anything try the support site to raise a case which might take 24-48hrs what the hell.. transferred for an emergency transaction as the vendor wanted digital rupee.. Pathetic, Disgusted .. **Developer response:** As a follow up to our previous response, we highly recommend updating to the latest version of our app to enjoy newest features. If you are enjoying the app, please consider updating your rating—we truly appreciate your support ### 1/5 — Unable to register CBDC app *2024-09-05* I’m an Axis Bank employee. Bank is forcefully crediting a portion of salary into digital currency app without employee consent in order to increase no. of users. I am not able to register the app and utilise the money. No support from the team to fix the issue. Unable to retrieve the money. **Developer response:** Hi! Sorry for the Inconvenience caused. We need more details to troubleshoot your issue. Please send us your details along with a screenshot of the issue to digitalrupee.support@axisbank.com ### 1/5 — Unable to login the my account *2024-06-03* Currently, I am facing the problem, unable to login my account. I am refresh many time, but unable to login the new version my wallet already have balance funds. I am unable to use from the update the new version before working well. I tried to solve the problem customer service because very poor response and service, but they don’t know what is Digital Erupee 😤 **Developer response:** We need more information about this issue. Can you please share a screenshot of the problem along with your mobile number to digitalrupee.support@axisbank.com ### 1/5 — There is problem in paying and redeeming the money from the wallet *2024-05-23* Past few weeks, the app is not working as intended. Unable to pay merchants and unable to redeem the balance cash to my bank. Please check and provide suitable update. **Developer response:** The issue of Tokens going into pending state has been fixed. Please check now & confirm. Please rate well if the issue is fixed. ### 1/5 — Unable to do transactions *2024-04-17* I have been using the digital rupee app for the past few months but I am unable to do any transactions for the past 2 days. And no solution or positive response from customer service yet. **Developer response:** Hi! We regret the inconvenience caused. Would require additional details to check your concern. You can send an email to digitalrupee.support@axisbank.com & our team of expert will reach out to you. ### 1/5 — Don't download payment stucking in between *2024-02-07* I have downloaded this app on 18 jan and made few payments and they are stuck in between. I still haven't received that amount back which is around 9k regardless of my repeated follow ups with customer care. **Developer response:** Hi! We regret the inconvenience caused. Would require additional details to check your concern. You can send an email to digitalrupee.support@axisbank.com & our team of expert will reach out to you. ### 1/5 — Pathetic app, not working properly *2023-09-14* After loading digital tokens, balance is not reflected in the wallet balance Transaction is successful and money debited from Axis bank account and now I cannot use the app. Except for load no other options are working in the app. Please look into it. **Developer response:** Hi! We regret the inconvenience caused. Would require additional details to check your concern. You can send an email to digitalrupee.support@axisbank.com & our team of expert will reach out to you. ### 1/5 — Useless *2023-08-15* Transaction is pending for more than 12 days. Amount already debited but it did not get credited to beneficiary yet, neither did it fail. It’s still in processing state. The email address of digital rupee customer care never replied even after more then 4-5 emails. **Developer response:** Hi! Sorry about the inconvenience caused. Kindly share the Service Request number of you complaint raised as for us to look into it. ### 2/5 — Balance and transaction not allowing *2025-01-01* I am using this app from last 6month definitely it’s secure, but the feature are very limited. I am facing big issues that my wallet balance not showing from last 15 days always come the massage that your no balance in your wallet and application sift to reloading option. Kindly look and arrange the resolution. **Developer response:** As a follow up to our previous response, we highly recommend updating to the latest version of our app to enjoy newest features. If you are enjoying the app, please consider updating your rating—we truly appreciate your support ## Most praised reviews (10 highest-rated) ### 5/5 — App review *2026-06-19* Functionally, the app does what it’s supposed to do—handling e-Rupee transactions securely. It’s a great addition for those of us who prefer CBDC. Looking forward to future feature updates that improve usability and speed. **Developer response:** "Thank you for the positive rating for our app .Every feedback motivates us! We look forward to seeing you again." ### 5/5 — Easy and Convenient *2026-02-26* Easy and quick way for payments. Nice interface **Developer response:** "Thank you for the positive rating for our app .Every feedback motivates us! We look forward to seeing you again." ### 5/5 — Easy ,secure,Design *2025-10-12* easy to use the app and design as good compared to others,no errors from this team **Developer response:** "Thank you for the positive rating for our app .Every feedback motivates us! We look forward to seeing you again." ### 5/5 — The app was excellent *2025-07-14* Nice move by government. This app was working very fast compared to other upi apps. The ui and tokens system is more attractive. **Developer response:** "Thank you for the positive rating for our app .Every feedback motivates us! We look forward to seeing you again." ### 5/5 — background wallpaper *2025-04-21* I would prefer my own homepage wallpaper, something other than Taj Mahal and Gandhi image. **Developer response:** We regret any inconvenience caused. Please email us at digitalrupee.support@axis.bank.in and we will get back to you. ### 5/5 — This app is very nice *2024-12-24* its so much fun to see the quanity of each note you are having rather than just seeing balance ### 4/5 — Build widget for iPhone lock screen *2026-01-17* This will increase the usage **Developer response:** "Thank you for the positive rating for our app .Every feedback motivates us! If you are enjoying the app, please consider updating your rating—we truly appreciate your support." ### 3/5 — Improvements required *2026-05-13* Suggested improvement: 1. Allow biometric logins 2. QR scanner is not upto the mark. Takes longer to scan and many times is unable to scan. Comparing it with the scanner of Axis Open App 3. Allow loading the wallet from more sources - CC, DC, Meal cards etc. **Developer response:** Thank you for your valuable feedback. We will take this up for future enhancement. ### 3/5 — Redeem Option Unavailable *2026-04-30* Kindly provide the “Redeem” option in the digital rupee app. Unable to redeem the money to the bank account. **Developer response:** We regret any inconvenience caused. As part of our recent app upgrade to improve overall user experience, the "Redeem" tab has been relocated from the landing page to the "View Wallet" section. If the issue persists, email us at digitalrupee.support@axisbank.com ### 3/5 — Not able to transfer money *2024-07-21* Not able to transfer money **Developer response:** Sorry for the inconvenience caused. You can share your details with us on digitalrupee.support@axisbank.com so that we can check. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*