# AXISNet — user reviews > 36 indexed App Store user reviews of AXISNet by PT XL Axiata Tbk, rated 4.70/5 from 1,148 ratings. - Source: https://appshunter.io/ios/app/axisnet/id497146073/reviews - App overview in markdown: https://appshunter.io/ios/app/axisnet/id497146073.md - Rating breakdown: 5★ 996 · 4★ 73 · 3★ 27 · 2★ 16 · 1★ 36 ## What do users think of AXISNet? Overall sentiment: negative **Pros** - 👍 Easy to use interface - 🚀 Fast and simple functionality - 💰 Convenient balance checking and reloading - 📊 Internet usage tracking - ✨ Nice look and feel design **Cons** - 🐛 Frequent crashes and freezes - 🐛 Persistent login issues - 🐛 App constantly requires refresh - 📱 Poor iOS support compared to Android - ⚠️ Timeout errors after OTP entry - ⚠️ Inconsistent performance across devices - ⚠️ Lack of regular maintenance and updates **Commonly reported bugs** - App crashes during data top-up - Login failures on iOS devices - OTP input causes app crash - Timing out after first-time login - Unable to purchase packages after maintenance - System upgrade status loop on Apple devices - Captcha not appearing on website login - App incompatibility with iPad 2 - Frequent crashes on iOS 9.1.2 **Most requested features** - Regular app maintenance and updates - Improved iOS version parity with Android - Better error handling and stability - Support for older iOS devices ## Newest reviews (13 of 36) ### 4/5 — Gak bisa di download *2026-08-05* Di iphone kok gak bisa ### 3/5 — Upgrade systems *2021-08-28* I can’t login on apple gadget because the apps always upgrade system statuses. Meanwhile, the another device such as android gadget can login and access normally. Please info about this case. ### 1/5 — Ga pernah di maintain kayanya *2020-07-02* Banyak bugs, ga bisa buka beberapa fitur dan sering crash. As 1 of IT company alangkah bijaknya jika apps ini di maintain berkala seperti di Android. Terima Kasih. ### 1/5 — Useless *2020-04-07* No English, in 2020. Not working at all ### 1/5 — App crashed *2019-12-02, version 6.1.1* Since last night I’ve bee trying to refresh my app to buy a new data of internet, but it didn’t work and asked me to refresh. Many times of refreshing the app, yet no updated, though I have balance on it. I was also trying to log in from axis website but no captcha appeared; been trying many times, yet it didn’t work. Please update your system!!! ### 1/5 — Tolong perbaiki *2019-10-17* Aplikasi refresh mulu ### 1/5 — apaan nih *2019-05-21* sampah apaan lagi ini yang dibikin di appstore? gajelas ### 2/5 — Ruak *2018-05-11* Aplikasi rusak payah ### 1/5 — Not work *2017-04-02* Dont update, is not work in ipad2. Please fix it! ### 1/5 — Rusak *2016-06-11* Cepat diperbaiki woy... Jangan nyampah lah ### 3/5 — Can not login *2013-09-28, version 2.0.1* It can be helpfull if the user is able to login. Do you make a joke? It's useless. ### 1/5 — Login bug *2013-07-24* I can't login it's still bug please fix it imediatly ### 3/5 — Crash *2013-05-07, version 2.0* Kok sering crash yah :( benerin dong biar stabil kayak versi sebelumnya, thank you. ## Most critical reviews (10 lowest-rated) ### 1/5 — Susah login *2026-08-28* Susah login ### 1/5 — Operator termahal.. *2026-03-06* Masa durasi aktif mentok 28 hari. ### 1/5 — App doesn’t work. *2023-04-11, version 7.12.0* App just constantly crashes when trying to top up data. Rubbish ### 1/5 — No English *2023-01-27* You sell simcards for tourists, earn good money from them and can’t even invest small amount to make English version, so your foreign users can simply top up your simcards via the app?? That’s really lazy dumb business ### 1/5 — No English *2023-01-18* While having many foreign customers, you still do not have English language in the app, and even my Indonesian friends say it’s a shame! ### 1/5 — Bug nya parah *2022-12-27, version 7.8.1* Setiap masuk ada kendala parah sih ### 1/5 — panda *2022-09-19* untuk ios g bisa beli paket setelah semalam ada maintenance terakhir minggu 18 sept 2022 🥴 ### 1/5 — Crash while input OTP *2020-10-28* Banyak bug, susah login info device : iphone 7, ios 14 ### 1/5 — Unable to even log in *2020-09-01* Alway timing out after entering OTP for first time login, rendering the app useless. ### 1/5 — Sampah *2020-07-27* Android udh versi 8 .. ini di ios masih aja versi 6., ajg emng ## Most praised reviews (10 highest-rated) ### 5/5 — Saya kasih Nolan Lima biar makin eksis *2026-08-11* Mantap ### 5/5 — axis jaya *2025-11-08* 5 ### 5/5 — cintaku *2025-04-25* bagus sayangg ### 5/5 — Awesome AXIS *2016-11-23* This Awesome App help me to check my balance, reload balance and check my internet usage. Easy to use with nice look & feel. ### 5/5 — Crash *2016-10-30* Tolong diperbaiki di iOS 9.1.2 ### 5/5 — AXIS *2014-01-21, version 2.0.2* @ekatemaja ### 5/5 — Axis *2013-08-17* Tetep Eksis ### 5/5 — Keren!! *2013-04-25, version 2.0* Bagus bagus aplikasi update an ny!! Teruskan dn tingkat kan kualitas! => loyal customer ### 5/5 — Top app *2013-04-10* Great app, fast, and simple ### 5/5 — Great app! *2012-05-25* Simple and easy --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*