# Axos Bank for Nationwide — user reviews > 47 indexed App Store user reviews of Axos Bank for Nationwide by Axos Bank, rated 4.80/5 from 1,661 ratings. - Source: https://appshunter.io/ios/app/axos-bank-for-nationwide/id1439501616/reviews - App overview in markdown: https://appshunter.io/ios/app/axos-bank-for-nationwide/id1439501616.md - Rating breakdown: 5★ 1,411 · 4★ 202 · 3★ 29 · 2★ 4 · 1★ 15 ## What do users think of Axos Bank for Nationwide? Overall sentiment: neutral **Pros** - 👍 Easy to use - 👍 Intuitive app design - 👍 Convenient banking experience - 👍 Seamless money transfers - 👍 Reliable mobile deposits **Cons** - 🐛 Slow app performance - 🐛 Frequent crashes - 🐛 Login and password issues - 🐛 Broken mobile deposit feature - 🐛 Inconsistent app behavior across platforms - 🔒 Security concerns with facial recognition **Commonly reported bugs** - Dashboard not loading properly - Inability to view account details - Automatic payments not syncing across platforms **Most requested features** - Landscape mode support for tablets - Improved customer support and communication - Faster processing of deposits and transfers ## Newest reviews (10 of 47) ### 4/5 — Landscape view vs portrait *2021-10-18, version 3.3.5* Nearly everything I use on my iPad allows landscape, except your bank. It’s a pain. Can it be changed? **Developer response:** Hi there, thank you for the feedback! I have shared this with our team. We are constantly making improvements to the customer experience. We appreciate the 4-star review and hope to earn a 5-star review! ### 4/5 — Works well *2021-06-28, version 3.3.0* My only complaint is it’s only viewable in portrait on my iPad Pro 12.9. When I tip the iPad to landscape, the app remains in portrait. ### 2/5 — App is frozen *2020-10-14, version 3.0.2* After logging in, nothing appears on the screen. **Developer response:** So sorry to hear about the issue you are experiencing with our app. The issue you described is one that has been spotted in certain iPhones running version 3.0.2 of our mobile app. A fix has been developed and is scheduled to be released no later than 10/21. Until the fix is available, you may log in to online banking from a browser on either your mobile device or a desktop/laptop. ### 3/5 — Navigating app *2020-09-05, version 3.0.0* I am finding app a bit complicated to navigate, however, expect to feel better about it as I get used to it. **Developer response:** Thanks for the feedback! ### 5/5 — Works Just Fine! *2020-02-20, version 2.9.0* I’ve never had a problem with the app. Transferring funds internally and externally, paying bills, whatever, all process without delay. ### 5/5 — Very slow and crashes frequently *2020-02-19, version 2.9.0* I need it, so I use it, but it’s not nearly as good as many other banking apps I’ve used. ### 5/5 — Slow *2019-11-04, version 2.8.1* The design of the app is fine, but poor performance. When you try to load transactions for an account it doesn’t load. But if I go back, then it some how loads. Glitchy. Speed it up will drastically improve the app. ### 2/5 — Garbage *2019-07-17, version 2.6.0* This app is the slowest banking app I have ever used. It takes forever to load. I can never get the transaction page to actually show up. I’ll let it attempt to load for a few minutes and then I give up because it’s clearly not going to work. It takes a long time for the app to load in general when you initially sign in. Extremely disappointed. I would love to use this more because it’s convenient, but it’s so poorly designed that it’s nearly impossibly to utilize. Get some better engineers!!!! ### 1/5 — Terrible *2019-04-07, version 2.5.0* This app is about as good as using the bank. Can’t even get a balance at the atm when I withdraw money. Sure I can look on the app...but...I don’t know. Nationwide what made you think this is a good company? Rather take my business to Well Fargo and I despise that company! Shape up! ### 2/5 — Update buggy *2019-02-18, version 2.3.0* Still slow. Check deposit not working. Frequently not online. ## Most critical reviews (10 lowest-rated) ### 1/5 — landscape maybe? *2023-08-18* I'm getting fed up with apps like this who won't program for landscape. There are people who use tablets for banking you know. Sorry it cost more to program in the function but it does speak volumes about how much you really care about customer service. **Developer response:** Hello Lunel Celt, we value your feedback. I have forwarded your input to our UI team to help us improve. We apologize for any inconvenience. Thank you for your business. ### 1/5 — Used to work. Now mobile deposit is broken *2023-04-10* Mobile deposit is not working. **Developer response:** Hi VickiBe, we are pleased to inform you a solution has been deployed. Please visit the App Store and ensure that you have the latest update installed. We thank you for your patience as our Teams worked to ensure all was resolved. Sorry for the inconvenience caused. ### 1/5 — Auto payments are different on web and app *2023-01-18, version 3.7.0* Terrible and unintuitive app layout. I had separate automatic payments setup on mobile and desktop, and couldn’t see the other one on a given platform. So I couldn’t see mobile auto payments on desktop, or desktop auto payments on mobile. Loads very slowly. All around bad design. **Developer response:** Hello, we are very sorry to hear you experienced this trouble. Please send us an email at asupport2@axosbank.com so we can escalate your issue to the appropriate team and assist you. Thank you. ### 1/5 — What is this all about? *2022-06-10, version 3.5.0* Why do i have to 'upgrade' to an app that does not recognize my thumbprint, has its icons and details in US dollars when i bank with an english bank. Impossible **Developer response:** Hi there, we are sorry you are having trouble with the app. We are a U.S.-based bank. If you are a customer with us, could you email us at asupport2@axosbank.com so we can assist? ### 1/5 — False Promises, Wort Bank *2022-03-30, version 3.3.14* This is the worst bank I have ever used. Don’t ever bank with Nationwide or their online bank Axos. They say checks will be processed within 1-3 business days - it takes over a week. You can’t deposit cash, so I have to go to Amscot and get a check. I try to transfer money from venmo into my account instantly, pay for the instant transfer, and then they tell me it will take a business day or longer to process. I try to call their customer service line and spend 5 hours on and off of hold. It’s ridiculous. Then when I’m finally off of hold, they hang up. I already switched, but im still waiting for my money. The developer contacted me (see comments) and told me to email the support team which I had already done and they told me they couldn’t do anything, which is untrue. **Developer response:** Hi, we are sorry to hear we aren't meeting your expectations. I have shared your feedback with our management team. In order to help escalate your issue, could you please send us an email at asupport2@axosbank.com? ### 1/5 — Utter crap *2021-07-29, version 3.3.2* July Update: app was taken off due to being locked out of the account for months. Now I can’t redownload the app. Verbal complaint made direct to the bank. Still have several accounts at other banks and no issues. Very aggravating and it eventually will cost this bank a customer I have three bank accounts and am well versed on technology. This bank app is the only app that shuts down at night. Tonight it was because facial recognition didn’t work and had to be reset. What??!? Then my password conviently failed as is all attempt to reset the password. The eco chat help is an absolute joke. My 15 year old son could develop a more functional app than this. Also deposits take a billion years to show up. You will want to avoid this bank!! **Developer response:** Thanks for bringing this to our attention. Our teams worked to identify and resolve this quickly. The issue with logging in has been fixed as of 1/29. If the problem continues, please send us an email at appsupport@axosbank.com. ### 1/5 — Unstable and inconsistent *2021-07-27, version 3.3.2* First, the app stop recognizing Face ID, then it stopped recognizing my password. I have to completely exit the app at least twice in order to log in. The tech is horrific. If it weren’t for the interest rate being halfway decent, I’d close my account. I’ve already moved my direct deposits to Ally bank, they have a similar interest rate and a much more stable app. ### 1/5 — Can’t type log in credentials *2020-10-16, version 3.0.2* Keyboard works everywhere else but when I try to type my log in and password credentials but nothing shows in the fields where I’m typing my credentials so I can’t even log in **Developer response:** We apologize for the problems you experienced with our app. We'd like to assist in any way we can. Please send us an email at appsupport@axosbank.com so we can work with you directly. ### 1/5 — Today’s (?) Update Results in Failed App *2020-10-10, version 3.0.2* Login succeeds. However, dashboard is empty—no accounts appear and am stuck there. Still the same after powering down and powering up again. Please fix. Thanks. **Developer response:** We're so sorry to hear that you’re having trouble with the app. Can you please email us at appsupport@axosbank.com so we can assist you further? ### 1/5 — Can’t get pass the sign in page *2020-05-16, version 2.9.2* After entering in my log in information, it keeps loading and loading. I can’t get past the loading screen. ## Most praised reviews (10 highest-rated) ### 5/5 — How hard to use? *2024-04-15* Easy to use, very direct **Developer response:** Hi bevz101, We appreciate your feedback and are happy you like it! Thanks for the 5 stars and for being a customer! ### 5/5 — Axos is great! *2023-11-22* Really easy to use and easy to learn the best app for banking. **Developer response:** Hi Itsa a me Mario, We are happy to hear that and appreciate your feedback. Thank you for your business and the 5 stars! ### 5/5 — The app *2023-08-07* It’s very easy to navigate and banking with this company is rewarding to me hassle free. Thank you **Developer response:** Hello hotgal45, we are so happy you are enjoying banking with us and appreciate you taking the time to send us your feedback. Thanks for the 5-star review! ### 5/5 — Transferring funds *2023-05-25* Your app makes it so easy to move money to a third-party account **Developer response:** Hi John, we are happy you like it! Thank you for your business and for the 5-star review! ### 5/5 — Deposit *2022-01-14, version 3.3.12* Very convenient way to deposit, especially in this day and age. **Developer response:** Glad to hear it! Thanks for the five-star review! ### 5/5 — Voice *2021-12-15, version 3.3.11* Love it.. easy **Developer response:** Hi Reina, thanks for the five-star review! We're so glad you love the app. ### 5/5 — Banking Ease *2021-11-09, version 3.3.8* Convenience is a remarkable Authentic usage in this great service. **Developer response:** Thanks for the 5-star review! ### 5/5 — Loyal Customer *2021-11-03, version 3.3.8* Mobile app is easy to use and intuitive to navigate. **Developer response:** Thanks for the review and for being a loyal customer! ### 5/5 — Great app *2020-03-19, version 2.9.1* Love the configurable dashboard! ### 5/5 — I Love It! *2020-03-10, version 2.9.0* I cannot understand the poor ratings some have given this app! It is very user friendly and works great for me! Maybe these people are technically challenged? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*