# Axuus — Virtual Access Solutions

> Virtual access and community service management for residents. (iPhone/iPad app by Axuus LLC.)

- Source: https://appshunter.io/ios/app/axuus/id1525814951 (this page in markdown: same URL + `.md`)
- Developer: [Axuus LLC](https://appshunter.io/developer/1450668819)
- Category: Productivity, Utilities
- Price: Free
- Rating: 2.30/5 from 25 App Store ratings · 12 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 17 MB
- Languages: American English
- Released: 2020-08-03
- Data updated: 2026-09-08
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/axuus/id1525814951/reviews.md

## What is Axuus?

The Axuus app allows residents to take full advantage of the services provided by Axuus.


Features:

- Axuus+: Allows users to open gates/doors when they are nearby them with the swipe of a button!
- Account Management: Manage your account to add/remove guest and resident vehicles, additional users, and to update account information.
- Notifications: Receive alerts in real time to monitor your account for unauthorized activity


To use the Axuus app, you must:

- Reside within a community where our services are currently active
- Register an account with us (it's fast and easy) or have an e-mail/password already
- Have Bluetooth and Location enabled in order to use our Axuus+ service
- Have an active internet connection via either Mobile Data or WiFi


Questions/Problems?
  - Website: www.axuus.com
  - E-mail: info@axuus.com
  - Phone: 1-833-AXUUS US (298-8787)


We look forward to serving you!

## Key features

- Remote gate and door access
- Guest and vehicle management
- Account information updates
- Real-time security alerts
- Bluetooth and location-based access

## Recent user reviews (10 of 12)

All indexed reviews: https://appshunter.io/ios/app/axuus/id1525814951/reviews.md

### 1/5 — Horrible service.

*2025-02-06*

I can’t get into my pool that I pay for and registered for. They deleted my account and now I can’t go to my pool.
Do you have to register every couple months ???

**Developer response:** Hello - We would appreciate you contact us directly since this is not an issue with our app or service. The management company never approved your account which is why access was not provided. Thank you

### 1/5 — Painful experience to just get home.

*2024-09-18*

If someone has a registered vehicle in their profile it should be a seamless experience I enter the community and go home right? Wrong.. I’ve sent complaints about my vehicle not able to access the gate and their response is to use the axuus+ codes instead or use my phone to open the gate.. way to put a bandage on the bigger problem. Please find an actual fix to this problem instead of giving alternative ways to get past the gate.

**Developer response:** Hello - Our system will automatically read and open for vehicles that follow the DMV guidelines. Please reach out to our support asking for specific information on how to fix the problem, if there is one and if you have not already. Thank you

### 5/5 — Working now!

*2024-05-21*

Happy to see the app working

### 1/5 — Please Update the App!!

*2024-05-18*

I cannot create a code in this app because it’s not updated. My land lord has an android with the app being at the 3.12 update. PLEASE UPDATE THE APP!!

### 1/5 — Worst customer support

*2023-10-27*

I have been trying to contact the company for over a week and haven’t get any response. Their app doesn’t work properly. Just to make it short 2 of my vehicles got towed from my property because they say I didn’t have the registration on file when I have summited those multiple times!! 

I have screen recordings proving that I submitted the required registrations. They still haven’t reach out to me for several weeks to help me and my senior parent who got his car towed as well with this concern.

Just abusive and unprofessional!

**Developer response:** Hello, we respond to customer inquiries in a timely fashion. It would not take over a week for us to respond. It is possible you are contacting the wrong company. We are not a tow company. With that being said, if there is an actual issue that we can help with, we are more than happy to assist you. Please contact us via phone, e-mail, or text message. Thank you

### 2/5 — The gate blew up and killed my wife

*2023-10-17*

As I was typing in the code the screen exploded in my face, debree killing my wife. Terrible experience, otherwise the app works ok.

**Developer response:** Hello, we would appreciate if you could provide real feedback for the benefit of ourselves and other users. Thank you

### 1/5 — Worst service ever

*2023-09-12*

This “app” is trash and the whole product is garbage. Imagine this steaming pile sits between you and access to your home.

**Developer response:** Hello, we cannot be sure what your exact issue since there is nothing specific in your review. With that being said, we would be more than happy to solve any issue if you reach out to our support team, if there is one. Thank you

### 1/5 — Worst service ever

*2023-07-17*

This “app” is trash and the whole product is garbage.

### 2/5 — Hard to use; rarely updated

*2023-03-10*

Let’s be clear: this isn’t an app, it’s a website wrapped (poorly) in an app. The UI is clunky and hard to navigate. There are lots of places where the text is white on a light gray, making it nearly impossible to read (maybe just when iOS is in dark mode). It has only been updated once in two years.

There are parts that don’t fit on the width of a phone screen, so you have to scroll left and right (remember, it’s a bad website wrapped in an app) - see the Axuus+ Codes page as an example. Moving around in the app is slow and you don’t get feedback that anything is happening. For example, tap on “return to dashboard” and count to 2 - then you’ll be at the dashboard, but with no indication that it was happening. They’ve put no effort into interface design. Using the Bluetooth to open the gate is likewise frustrating because of the delays. Our community doesn’t have great cell service by the gate so whatever it’s doing when loading is made even slower. I wish I could see a list of previous visitors. I wish I could read the text on it. I wish it was easier and faster to use. I would not recommend it.

### 5/5 — Axuus Support has been Exceptional

*2023-02-22*

We recently had an Axuus virtual guard gate system installed in our community. I have asked questions using the Help section of the app and Axuus has responded to each of my inquiries promptly via email. Their customer service has been professional, knowledgeable, and friendly. They truly want to make the process as smooth as possible for their customers. The app has been very easy for me to use as well.

## Frequently asked questions about Axuus

### What is Axuus?

Axuus provides virtual access solutions for residents, allowing them to manage community services remotely. This includes opening gates and doors, managing guest and vehicle information, and receiving security alerts.

### How do I use Axuus+ to open gates?

To use Axuus+, you need to be near the gate or door you wish to open. Ensure Bluetooth and Location services are enabled on your device for this feature to function.

### Can I manage multiple vehicles with Axuus?

Yes, the Account Management feature allows you to add or remove resident vehicles, as well as additional users and update your account information.

### What are the requirements to use Axuus?

You must reside in an active Axuus community, have a registered account, and have Bluetooth, Location, and an active internet connection (Mobile Data or WiFi) enabled.

### Does Axuus have ads?

No, Axuus does not contain advertisements. It is a free application designed to provide virtual access and community management services.

### What devices support Axuus?

Axuus is supported on iPhone, iPad, and iPod devices. It requires Bluetooth and Location services to be enabled for certain features.

### How often is Axuus updated?

The latest version of Axuus is 2.2, and it was last updated on October 27, 2025. Updates ensure the app remains functional and secure.

### What is the user rating for Axuus?

Axuus has a user rating of 2.3 stars based on 25 ratings. This indicates a mixed user experience, with some users encountering issues.

## Version history (last 5 releases)

### 2.2 — 2025-10-27

- Additional gate scanning methods
- Fix to help with gate issues on iPhone 17 hardware
- Misc. changes

### 2.1 — 2024-03-10

- Fix push notifications not working after initial login
- Fix font color when using iOS dark theme
- Fix for real time entry responses
- Fix white screen for account page with no internet
- Misc. UI updates

### 2.0 — 2023-02-24

- Allows users to interact with push notification once tapped on
- Users can test push notifications based on a specific category
- Integration for real time entry notifications
- Added forgot password option on login screen
- Updated warnings if location/notifications are not allowed, but enabled
- Misc. updates and fixes

### 1.2 — 2020-10-08

- Can create additional residents with their own e-mail/password
- Can create guest users using a mobile phone number

### 1.0 — 2020-08-03

No release notes.

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## More apps by Axuus LLC

- [Red Rock CC Golf](https://appshunter.io/ios/app/red-rock-cc-golf/id1503021705)

All apps by Axuus LLC: https://appshunter.io/developer/1450668819

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*