# Axxess Care - Provider — user reviews > 32 indexed App Store user reviews of Axxess Care by Axxess Technology Solutions, rated 3.30/5 from 79 ratings. - Source: https://appshunter.io/ios/app/axxess-care-provider/id1159378578/reviews - App overview in markdown: https://appshunter.io/ios/app/axxess-care-provider/id1159378578.md - Rating breakdown: 5★ 39 · 4★ 6 · 3★ 3 · 2★ 3 · 1★ 28 ## Newest reviews (11 of 32) ### 1/5 — Axxess Care- Provider *2023-11-29* I completed all of the requirements, then spent an entire day completing the Axxess Certification so I could begin seeing patients. When it came time to upload the completed certifications, the app had an error message and wouldn’t upload. I tried everything, then called Axxess to assist with the problem. They’ve been unable to assist with this issue so far and it’s been a week. What a waste of time and effort! ### 1/5 — Horrible app *2023-05-02* What a waste of time. The idea behind this app is great and that’s why I was drawn to it. However, once I downloaded the app and tried to verify my credentials the process became impossible to complete. Someone was trying to assist. We’ve tried different things and after a couple of days it finally got fixed. Now over a week after out of nowhere, I now get 2 “new” messages, again my credentials to be verified and my qualifications to be verified. I’m lost. I give up. I’m ready to delete this app forever. ### 2/5 — Great invention but frustrating *2022-08-20, version 1.7.2* App is frustrating for many reasons There must be some glitch in the system not allowing me to apply for a visit , the keyboard is in a way of the “apply button “ turning the phone off and back on helps Also many times I have to re-enter my password many times to log in The app doesn’t notify me if there are any messages or visists that have been accepted I need to log in (process of logging in is also time consuming ) ### 1/5 — No help *2022-06-26, version 1.7.0* No help when agency doesn’t pay you ### 2/5 — No real online support *2022-05-03* Tried to renew my license online but it couldn’t. And the culprit was that my Basic profile name has my whole middle name while in my license it is only a middle initial. Send an email because that’s the only way to communicate. They responded but their people don’t have any access to fix whatever your problem on their website. It’s like both of you are new and trying to figure out how to solve it. Instead of being knowledgeable on clinicians and home health agencies problems with ther website, both of you are trying to figure it out. Not really helpful. Another thing, after your send an email asking for help, it’s a bot that answers you and telling you that your license is updated but when you try to check, it’s still the same thing. Yet it still sending you messages for unsolved problem. ### 1/5 — Update has sign on glitch *2022-01-19* Ever since the update about two weeks ago it makes me sign in on website first , then sign in again on app, then sign in with pin. It’s so redundant it makes me not want to look for visits ### 1/5 — Rn *2020-09-23, version 1.5.10* Worthless!!!!!!! ### 1/5 — Poor app design and support. *2020-06-19, version 1.5.4* Called support to correct pay issue with app of $200. per visit set by app and they could not correct issue. ### 1/5 — Trash app *2020-05-06* Thought it as doing something wrong, but looks like I’m not the only one who cant register. App not being able to run in landscape mode for iPads with keyboards is a real bummer too. ### 1/5 — This app is crap!! *2019-06-10* I have been trying to sign up for visits for over 3 weeks and I keep getting an error message stating my account needs to be verified before I can apply for visits. This is a KNOWN problem because I called and the customer service stated it was. They told me to wait a couple of days and it should be fixed. I have called back 3 times and I have gotten the same BS answer and also left a message with no call back. You would think this would be a priority since the more nurses that’s cover shifts the more agencies would use the service. Looks like I am going to have to look for something else since customers ARE NOT the priority here. ### 1/5 — Doesn’t work *2018-05-11, version 1.2.1* App don’t even let me sign up. Lol whatta joke. ## Most critical reviews (10 lowest-rated) ### 1/5 — Keeps crashing *2026-04-17* I’ve tried for days to open this app and I get errors. I am able to log in on the website but not on the app. Today there was an app update and I hoped it would fix the problem but no luck. How can I look for visits and make money if app doesn’t work??? ### 1/5 — App doesn’t work *2026-04-02, version 2.5.1* I am trying to sign in from past 3 days but the app doesn’t work. It takes me to website to sign in and after putting my login details it returns to the app and then nothing happens. I tried it from apple phone, tablet and android all have the same issue. There is no one to speak to regarding it and it is really frustrating. ### 1/5 — RN *2026-03-29* Axxess has ruined home health. I remember years before axxess care came out, we had enough patients to pay our bills. Now agencies take patients from everywhere because they can use axxess care. In the meanwhile the agency nurses end up with hardly any patients so they move on to salaried positions for stability. I know many agencies complaining about the not having enough nurses to work for them. They are so greedy, they don’t care about their nurses anyway. Why are so many agencies keeping nurses with no patients as w2 employees even though they have no benefits, have to pay for their own gas, tickets, parking, etc. They must be getting some kind of tax advantages or extra money. I injured myself while doing wound care at my agency. I’m a W2 employee. The administrator told me they don’t have workers comp. He keeps telling me they’ll get workers comp but never does. We are treated very poorly for these companies. Because of the wound care that I perform, the agency has received many referrals. As a result of my injury, I cannot work as often as I would like to. I do not have health insurance. It seems like agencies are out to make fast money and move back to their countries of origin. Agencies that have Kinnser seem to retain their employees and give them more work probably because Kinnser charges per employee while axxess in unlimited for one fee. ### 1/5 — LPN *2024-07-22* The app is a joke. The agency doesn’t respond back, only one agency shows up and even if other agencies are requesting I respond to visit they want me to see talk about a waste of time and money the call center doesn’t know help you. ### 1/5 — Not paid because of Axxess *2024-05-21* I have made patient visits for the past three weeks, and the app will not allow me to add my bank account to get paid. I have called customer service and have a HELP ticket number, but no one has helped me. The phone hold time is long, and each time, I am told the problem will be escalated to technical support. ### 1/5 — Stolen Money *2024-04-23* I was only paid for half a visit they have open a claim and can’t do anything else. They stole my Monday this was April 11th visit ### 1/5 — Where is my money? *2024-04-12* I was shorted money from one agency and no one seems to know why. Two weeks waiting and no one knows where my money is at. All they offer to do is notate the ticket. I now have to audit my bank statements and compare to visits in the app. This makes me feel like they have been intentionally keeping part of my pay or I am not being paid all of my earnings. Anyone else have this issue? ### 1/5 — The absolute worst app and customer service is nonexistent *2024-04-07* This app keeps shutting down and won’t allow me to upload documents or see visits in my area. I tried the website too. There is no customer service available on weekends and when you get in contact with someone, they are of no help. Tried deleting and reinstalling the app, turning my phone on/off. Nothing works. Hopefully a real company serious about making money will invest in good technology so patients don’t suffer! ### 1/5 — Waste of your time *2024-04-01* My active license cannot be verified. I talked to someone on the phone to verify and complete the sign up process for me. It worked briefly and back to the regular monthly or so text messages saying my license credentials could not be verified. Waste of my time ### 1/5 — Difficult *2024-01-26* I have tried getting visits and it’s been very difficult. The two or threee visits assigned, the patients were difficult to reach and schedule, or just did not answer or return calls. I submitted messages to the agencies letting them know but never heard back from anyone. I request visits days ahead and never hear back from anyone, just see as applied. I’ve even seen visits removed and then reposted at lower rates. I keep trying because I need extra visits but I am considering just deleting this app and trying something else. **Developer response:** We are so sorry to hear you are facing issues with completing your profile and appreciate your feedback. As we are in the pilot program, we strive to resolve issues reported to us as soon as possible. Only in this way will we realize our vision of making the lives of clinicians like you more convenient. We have enhanced the profile completion process in the latest version of our app version 1.0.24. We want you to have the best possible experience on AxxessCARE. Please continue working with it, and let us know if you need anything more. You can always email us on support@axxess.com for immediate assistance. Thanks for being an early adopter of AxxessCARE and a pioneer in the process of connecting care everywhere! ## Most praised reviews (10 highest-rated) ### 5/5 — Opportunity Maker!!! *2022-05-20* AxxessCare is an amazing concept/program. I was tired of working below my worth for facilities. I was tired of someone telling me I had to work weekends and holidays or losing money if I didn’t. This program allowed me to decide when I worked. Before the holidays I’d pick up extra visits based on my time and the skills I wanted to use. It allowed me to still have freedom and be with my family when I wanted/needed to. I also was able to negotiate my rates and have made $$$ on a single skilled visit. I was able to make bonds with patients and agencies that mean the world to me. AxxessCare enabled me to make $68,000 in EXTRA visits. It also helped me out when filing taxes as I was considered self employed and got to claim all my expenses. This is definitely the way to go! If any nurse is unsure contact them and tell them you’d like to be put in touch with me. Best career move of my life!! ### 5/5 — Occupational Therapy *2022-02-16, version 1.6.25* Program sounds for interesting and exciting! I’m a therapist with 30+ years with experience in all diagnosis, settings and have continued to enjoy my job! Your info is really amazing and challenging! My phone: 3214272027 Lynn Musselman, OTR I thank you for your time, be extra safe! Respectfully, Lynn ### 5/5 — Excellent *2021-06-09, version 1.6.14* Excellent ### 5/5 — Easy to use app *2021-05-10* Easy to use and find visits near you ### 5/5 — RN *2019-06-14* I started performing visits on AxxessCare about 3 weeks ago. This is a great app! I loved getting paid 2 and 5 Days after completing my visits. I did have to call a few agencies to get report and would like to see a reporting feature added. Some agencies are really great with messaging. Being able to start my navigation to the patient, documenting my visit in the home on the app and having the patient to sign us super easy. Please include the ability to complete the woundcare on the app soon. ### 5/5 — Like uber for healthcare *2017-11-24, version 1.0.26* This app works like uber. As a nurse I get to pick visits close to me as I’m doing my regular Home health visits. I think this is the future of Home health care. I’m excited for the future of Home Care. Great job Axxess. ### 4/5 — Great invention *2024-07-30* This app has improved over the years Good way to make extra money ### 4/5 — New update *2023-02-18* This new update has a glitch. Please fix asap ### 3/5 — Great concept *2020-11-28* Great concept but if you are not currently working for an agency that uses axxess, you won’t be able to use the pick up extra visit feature. ### 2/5 — Call center agent *2023-11-23* It’s just frustrating you are hiring a call center agent name Nikki and doesn’t have idea how your app works. Worst is that your agent will assume what’s on her mind and not checking what the real problem is. You need to train your call center agent because we are dealing with real patients and real people. I’m one of your clinicians that is very frustrated and very disappointed with her action. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*