# Axxess HomeCare — user reviews > 37 indexed App Store user reviews of Axxess HomeCare by Axxess Technology Solutions, rated 2.70/5 from 170 ratings. - Source: https://appshunter.io/ios/app/axxess-homecare/id1210498152/reviews - App overview in markdown: https://appshunter.io/ios/app/axxess-homecare/id1210498152.md - Rating breakdown: 5★ 58 · 4★ 6 · 3★ 14 · 2★ 14 · 1★ 78 ## Newest reviews (14 of 37) ### 1/5 — Support is a ghost unable to talk to anyone *2024-11-11, version 3.7.0* Log into the app and yeah there’s been a update!! Nope. Nothing. Nada. ### 1/5 — Terrible *2024-09-28, version 3.6.0* Poor design, lots of glitches, hard to clock in and out ### 1/5 — Doesn’t let me clock in or out *2024-09-25* The latest update needs to be fixed it doesn’t let me log in or out. I log in with my credentials and it sends me back to the log in page after I get the login successful screen and it’s on a continuous loop of sending me back to the log in page. ### 1/5 — Works at times till it doesn’t *2024-08-22, version 3.4.0* Just when I think the app is fine I go to clock in or out I came get in because it logs me out simultaneously ### 1/5 — Not working at all today *2024-06-13* Since the latest update the app logs you out any time you close the app and then black screens upon opening the app. Today I can’t log in at all. ### 1/5 — Theres always a problem *2024-06-13* This app need totally fixed, always have a problem or bugs. So annoying to clock in and out😆😆😆 ### 1/5 — Hate it *2024-06-13* I actually don’t like this app it constantly messes up and kicks me out and it’s always talking about an error and won’t let me clock in to my to job I honestly think this app is a waste fix it or get rid of it ### 1/5 — PLEASE FIX ASAP *2024-06-11* Ever since the update, when I open the app, it says “session expired” then black screen. After closing and reopening, I have to enter in my credentials all over again. Which becomes a pain because some of my clients are in a low cell signal area. PLEASE FIX THIS. ### 1/5 — Nurse *2024-06-10, version 3.2.0* Very slow ### 1/5 — Slow, glitchy, poorly designed app *2024-06-08* The menus are drawn out and confusing to read, steps you do to clock in and out are not saved and I often have to re-do them. It logs me out so often, and glitches when I try to log in. Truly a horrible app ### 1/5 — Doesn’t work well consistently *2023-11-10* When writing a narrative I have to press the narrative button tons of times just for it to open. All narratives should be able to be viewed like you can on the computer Notes that are returned should show up a different color like on the computer Also app lacks overall performance as it is often glitchy and doesn’t work properly consistently which results in charting errors, clock in and out errors and other various problems ### 1/5 — Doesn’t work well consistently *2023-08-30* When writing a narrative I have to press the narrative button tons of times just for it to open. All narratives should be able to be viewed like you can on the computer Notes that are returned should show up a different color like on the computer Also app lacks overall performance as it is often glitchy and doesn’t work properly consistently which results in charting errors, clock in and out errors and other various problems ### 1/5 — I’m a nurse *2022-07-20* App keeps crashing says, “something went wrong please try again later” -when I attempt to log in or out. I hope they fix this as this is app is what I use to clock in and out of my shifts and I have to be calling my supervisor all the time about this issue. ### 1/5 — Horrible app *2021-02-12* Glitches often. Intermittent problem trying to sign out. If you call for support be prepared to spend 30 minutes on hold. Other aides I work with have the same problems. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unreliable and Disruptive for Home Care Staff *2026-06-09* This app has become extremely unreliable and has created significant problems for caregivers and nurses who depend on it to accurately clock in and out. Since Friday, it has been recording incorrect times without any warning or communication to users. This creates payroll concerns, delays documentation, and adds unnecessary stress to staff who are simply trying to do their jobs correctly. What is most frustrating is the lack of effective support when issues occur. Users are told to call or submit tickets, but obtaining timely assistance is often difficult, especially during weekends when many of us are actively working shifts. When the system fails, it affects much more than timekeeping—it delays nursing notes, disrupts workflow, and creates uncertainty about whether work hours are being recorded properly. For a healthcare-related application, reliability should be a basic expectation. Unfortunately, the recurring technical issues and lack of communication make this app difficult to trust. Significant improvements are needed in system stability, customer support, and transparency when outages or errors occur. ### 1/5 — Continuous glitch *2026-06-08, version 4.5.0* Can’t even login immediately I try logging in it glitches ### 1/5 — Etar crashes every day *2026-05-23* Will you ever fix it or is this the norm ? Maybe hire some folks that can fix the problem because every shift ETAR crashes it’s the one consistent thing axxess has and that’s ETAR is going to freeze and crash , every single time . Truly a pathetic app. ### 1/5 — Can’t clock in *2026-05-03, version 4.4.2* This app continues to have clock in issues. Unable to verify where I’m located ### 1/5 — Consistently glitchy app *2026-03-10* This app has one thing that’s consistent: it is glitchy. My problem along with others that I have read here is that it is not allowing me to chart my tasks. The button for charting my tasks is greyed out. And, when I click on it, it states that I don’t have the permission to do so. I’ve tried uninstalling and reinstalling which my employer recommends but it still did not fix the problem. So, I’ve been charting my tasks online or using another phone or tablet. Please, fix these issues. ### 1/5 — Issues with completing my task *2026-02-22* I’ve been having issues when it comes to clocking in and out and now when I’m trying to complete my tasks ### 1/5 — Don't work *2025-07-12, version 4.0.1* Doesn't work - keeps asking for login info & won't let me go any further - tried it on both Apple / android same results ### 1/5 — Funciones *2025-03-10, version 3.9.0* Saludos no me quiere abrir hace 3 días ### 1/5 — Last update *2025-03-09* Not working since the last update ### 1/5 — Horrible *2024-12-20, version 3.7.2* Inconsistently works on both Wi-Fi and cell tower range. Lots of bugs do all of us CNA‘s a favor and revamp this app. ## Most praised reviews (9 highest-rated) ### 5/5 — Easy to use *2025-09-19* Great, easy to use. I can do all my documentation offline without synching. ### 4/5 — Great Customer Service *2025-06-04* I had a small issue with the app failing to verify my location. I did all the steps that the online said to do for it to verify my location & still had trouble but once I called customer service for the app , I was able to get great assistance & helped me fix my issue. Fast & Easy. ### 3/5 — Office Manager *2026-06-09* Updates mess up everything it seems like. Other than that it’s good for what we need. Weather messes up the app. We get alot of calls that the employees apps freeze. ### 3/5 — Almost *2025-03-10* Definitely had high hopes that this recent update would make it so my narrative doesn’t disappear. Going back to using the website for charting. This thing is only handy to make med changes for me personally, other than that, this is just a time clock. ### 3/5 — Not allowing access to Axxess *2019-10-07* Every time I try to log in I get an error message. What good is the app if it is not working ### 2/5 — Not great *2025-11-23, version 4.1.2* Constant glitches I’ve been using since 02/25 ### 2/5 — Issues *2024-06-13, version 3.2.0* The app seems to be disturbing these days a lot ### 2/5 — Slow loading *2021-01-12* Good app, but takes WAY too long to load especially when I am trying to start my patients visits on time. ### 2/5 — Can't get access anything in app *2020-12-11, version 2.3.10* Can't access task list! It has been going on for two weeks now! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*