# Axxess — user reviews > 68 indexed App Store user reviews of Axxess by Axxess, rated 4.10/5 from 48 ratings. - Source: https://appshunter.io/ios/app/axxess/id548609308/reviews - App overview in markdown: https://appshunter.io/ios/app/axxess/id548609308.md - Rating breakdown: 5★ 29 · 4★ 7 · 3★ 6 · 2★ 1 · 1★ 5 ## Newest reviews (14 of 68) ### 2/5 — Frustrating *2025-09-04, version 11.4.24* Basically can't do anything on the app I need to lig in to the web brower every time I want to top up or upgrade something. ### 3/5 — Ok but struggle at times *2025-07-01, version 11.4.24* The payment button sometimes work, sometimes doesn’t ### 2/5 — Data usage *2024-12-27, version 11.4.24* I'm not able to see the data usage, it's always unavailable unless I check it on the website ### 4/5 — It just works! *2024-11-06, version 11.4.24* Does everything I need it too, it’s just works! ### 2/5 — App does not work past log in screen *2024-10-10, version 11.4.24* Can’t access anything past log in. Everything is either unclickable or there’s a bug somewhere. ### 4/5 — Service *2024-09-06, version 11.4.24* Excellent service always ### 2/5 — Usage Feature *2024-02-21, version 11.4.24* A few times now, I am not able to see my usage for several days at a time. Also, I don’t like the scrolling on the usage feature. Bring back the way we could view usage before. ### 5/5 — Mr XHASO *2023-09-18, version 11.4.17* This App is very helpful of terms of me checking on my data and reloading whenever I need too so it’s been nothing but good to me ### 4/5 — Please display total data usage *2023-08-09, version 11.4.14* I want to see total data usage in a month, not the daily usage only. It’s quite uncomfortable to open the PC website every time I want to see the total usage. ### 5/5 — Top notch app. Easily top two ISP client apps. *2023-06-13, version 11.4.12* App makes everything very easy. From opening support ticket to checking connection usage. ### 3/5 — Ticket system not working *2023-06-03, version 11.4.11* Cant create tickets. Slow to respond and old tickets still open. ### 3/5 — False notification *2023-04-28, version 11.4.10* I keep on getting a notification and when checking there is none ### 4/5 — App update *2023-04-23, version 11.4.10* A little frustrating issue. When I log in to the app I get an email to say successful login etc but then it puts a notification on the app also. I go to clear the notification and I get another email with successful login and another notification. Catch22. Can’t get rid of that notification ### 3/5 — Clunky and minimal functions *2023-03-15, version 11.4.8* The app is generally clunky and has a 10 year old feel to the UI. The functions are minimal and could be enhances with a support chat and ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor communication *2025-11-23, version 11.4.24* I’m really disappointed that I paid for the service but do not have access to it due to that it was discontinued because apparently I am using the wrong router, this is the same router I have been using since I started with Axxess and without any notification It was just cut off and I only got feedback after almost 3 weeks. I am considering cancelling as it is. ### 1/5 — Messy ticket process *2025-04-15, version 11.4.24* Support agents tell us to go to the web and log tickets. The app should ideally replicate the web and vice versa. I think I might just cancel. I was trying to move homes with my package but I think I will try webAfrica. It’s cheaper too. ### 1/5 — Worst customer service *2025-04-10, version 11.4.24* They don’t cater for people who get paid on the 15th , they will disconnect your service on the first even after you make payments on the 15th of every month Once you paid they will not give you an eta of when your service will be activated. The agents are rude and have no idea of what is happening. DO NOT USE THEIR SERVICES ### 1/5 — App is useless for me *2025-03-04, version 11.4.24* Using the support ticket system is a nightmare. It’s probably not the app, but the support team is bad. I’ve been complaining about slow/no internet for 6 weeks now and nothing. From pillar to post blaming the hardware. But still no technical support came to help. ### 1/5 — App freezes *2023-09-29, version 11.4.17* Open the app and everything freezes. Can’t click on anything. Force close the app and still the same thing ### 1/5 — Terrible Service and expensive *2023-02-21, version 11.4.8* Emails are short and unclear. Calls are you on hold for long periods of time while customer's wasting their money and airtime and not getting anything resolved. Data plans are expensive compared to telkom and other internet service providers. ### 1/5 — Worst technical support *2021-07-15, version 11.4.0* The internet works one day the next morning you have to call them ,then it will work perfectly all day but the internet sleep when you sleep then you have call them to wake up the internet , I spend like R200 airtime on them like im doing funeral arrangements ### 1/5 — The notification that cannot be cleared *2021-03-03, version 11.4.0* For the longest time the app shows a notification pointing to an unread communication. I have deleted all notifications and have no tickets open. Was hoping the new release would have been better but the notification still shows and the app doesn’t load UI content correctly on iOS ### 1/5 — Completely useless app *2020-11-26, version 11.2.0* One cant track their usage-it is never up to date with your account. ### 1/5 — Useless upgrade *2020-08-10, version 10.200703.3* The newest releases of this app is a big step backwards. The worst aspect of this app is that it’s impossible to report a connection problem via the app through my LTE internet connection on my iPhone 8 Plus if my DSL connection - managed by Axxess - is down. The only way to report a problem is by e-mail. The majority of the graphics of this app also doesn’t display - the interface is littered with question marks in little rectangles. The service usage graph is also worse. Previously I could make screenshots of my data usage, which is currently impossible to do as one has to touch the screen to see the data. Who was responsible for this terrible update? PS: I use iOS 12. ## Most praised reviews (10 highest-rated) ### 5/5 — App *2026-02-18, version 11.4.24* Efficient app that makes live easy! ### 5/5 — Great service *2025-12-29, version 11.4.24* Amazing consistency and easy to use ### 5/5 — Best ISP in the country *2025-10-30, version 11.4.24* The support team is great. Stable connection and an app that is simple and works I would however like to see flexibility in debit order payment dates. I do not have an option to choose my preferred debit order date. ### 5/5 — User-friendly *2025-10-07, version 11.4.24* So simple, straightforward and very easy to use understand in terms of internet usage ### 5/5 — App Reviewal *2025-09-23, version 11.4.24* The app makes administration of all my services with Axxess very easy and convenient. All from the comfort of my home, not physically moving from place to place. ### 5/5 — Perfect App *2025-02-26, version 11.4.24* This app is well put together. Simple and easy to navigate ### 5/5 — Best app *2024-12-13, version 11.4.24* Works wonders, and it is user friendly ### 5/5 — Great App *2024-08-08, version 11.4.24* App is user friendly and just works perfectly. ### 5/5 — Messaging in ticket service *2024-08-01, version 11.4.24* The messaging in the ticket service is not working. When typing numbers, it gets scrambled when replying to agents. ### 5/5 — Usage graphs not working *2023-12-26, version 11.4.20* (iPhone 11 with the latest iOS installed and the latest Axxess app installed). Daily, weekly and monthly graphs are not displayed. Only an error message with “no usage data to display” is shown. Other than that, everything else is working very well on the app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*