# Azuga ELD — user reviews > 51 indexed App Store user reviews of Azuga ELD by Azuga, Inc., rated 2.71/5 from 133 ratings. - Source: https://appshunter.io/ios/app/azuga-eld/id1292859674/reviews - App overview in markdown: https://appshunter.io/ios/app/azuga-eld/id1292859674.md - Rating breakdown: 5★ 41 · 4★ 6 · 3★ 15 · 2★ 11 · 1★ 58 ## What do users think of Azuga ELD? Overall sentiment: negative **Pros** - 👍 User interface easy and straightforward **Cons** - 😞 Non-existent customer support - 😞 Unreliable connection to truck - 😞 Frequent app crashes - 😞 Poor battery performance - 😞 Inability to edit logs - 😞 Issues with driving mode activation/deactivation - 😞 Alerts at inconvenient times - 😞 Slow performance - 😞 Incompatibility with iOS updates - 😞 Disconnects while driving - 😞 Incorrect data/reports - 😞 Bluetooth connectivity issues - 😞 Location accuracy problems - 😞 Rude customer service - 😞 Difficulty registering/creating accounts - 😞 Legal necessity causing frustration **Commonly reported bugs** - App crashes on login - App crashes on opening - Randomly puts driver in service non-driving - Not compatible with iOS 16.0.2 - App won't open after phone update - Cannot connect Engine dongle - Latency issues - Disconnects - Incorrect report data - Freezes and glitches - Throws driver into 'on duty not driving' when crashing - 14-hour clock pauses when going off duty - New updates do not calculate split sleeper berth - App crashes when selecting Bluetooth device - Cannot change location - Location different in personal mode - App freezes after last update - Cannot use after update - Logs itself out frequently - Needs data to log in - Movement speed threshold not working **Most requested features** - Ability to edit logs/forgotten punches - Automatic 'on duty not driving' when stopped - Bluetooth profile option for iOS - Beta testing for iOS updates - One-push nighttime mode - Ability to add multiple trailers - Customer service number - Movement speed threshold customization ## Newest reviews (17 of 51) ### 1/5 — Probably the worst service I have ever used *2022-12-01, version 2212.220905* Company waste of money in this product. I have used many logging/ELD services in 26 years of trucking, and this is by far the worst. I am not allowed to edit any errors or forgotten lunch punches our forget to punch out at the end of the day, even though I’m given full authorization by my employer, the option just is not there. Tech-support cannot seem to resolve this. The app does not automatically put you hours on duty not driving when you stop your truck or even shut it off completely when making deliveries therefore you will run out of drivetime real quick. another major problem is there is no “Bluetooth profile” option, so on iOS my phone thinks the ELD is some sort of communication, audio device like a headset or Bluetooth speaker so my phone will never ring or have an alert because it is sending the ringer to the ELD so I will never hear my phone ring, even if I have a headset paired. This problem can only be resolved by the developer of this app. Not Apple not me! Complete waste of time and money. It’ll be interesting when I get pulled over and inspected. ### 1/5 — App crashes *2022-09-28, version 2212.220822* The app crashes every time I try to login. ### 1/5 — App crashes *2022-09-24, version 2212.220822* App crashes every time I open it. Ask it likes to randomly put you in service non driving when it does work. Going to be looking elsewhere for an app that works consistently. ### 1/5 — Need to update - not compatible ios 16.0.2 *2022-09-24, version 2212.220822* This app is not compatible with the recent IOS update 16.0.2. Major oversight given how critical this app is for a driver. PLEASE UPDATE ASAP. ### 2/5 — Crashing *2022-09-19, version 2212.220822* Updated my phone lastnight and now the app won’t open ### 1/5 — Worst Application Ever!! *2022-05-04, version 2205.220314* So they did a great job making the user interface easy and straightforward. However, that’s where the good ends. This application is used by Azuga and the two of them need to sit down and go back to the drawing board! You cannot connect the Engine dongle to the application it just continues to give errors and won’t connect. I’ve been trying to resolve this for 30days now and they sent my a new adapter and new dongle. Still having the same issue. Nobody from Azuga or the application developer will respond to me. I am cancelling and getting a different product. ### 2/5 — Issues after recent updates *2022-04-28, version 2205.220314* When we first implemented this app, we did not have very many issues. However this year we have experienced numerous issues — with latency, disconnects, bugs, incorrect report data, and the list goes on. Their help desk service has deteriorated. We are looking for a competitor product to replace this unreliable app. ### 1/5 — Horrible *2022-03-30, version 2205.220314* I’ve used this app with current company working for and it has the worst offline usage and constantly freezes and glitches. The edit option is not user friendly at all. The programmers need to look at a complete overhaul on this app. ### 2/5 — Slow *2021-03-15, version 2026.210310* System is slow. When it works good it’s good. New updates does not calculate split sleeper berth so if you try your screwed ### 1/5 — 7/3 and 8/2 reset *2021-03-12, version 2026.210310* Looking for some other eld provider we leaving this company.you can’t reset 7/3 and 8/2 hours.Not recommend this company anymore.waste of money even not deserve one star. ### 1/5 — Can’t fix *2020-12-28, version 2022.201222* They can’t even fix this app This app used to be good but after update this is just garbage ### 2/5 — Last update 2022.1130 *2020-12-02, version 2022.201130* App crashes when you select Bluetooth device. Previous version worked fine and connects to GPS device. Haven’t had an issue until now. This only happens on IPADS. ### 1/5 — Location issues *2020-07-03, version 2020.200629* 1. why can't I change the location anymore? it's awfully inconvenient because automatic location is not always correct!!!!! 2. why when you turn on the personal mode- the location is completely different? WHY??????? ### 1/5 — WORST ELD APP EVER *2020-06-02, version 2020.200528* Piece of junk ### 1/5 — Super slow *2020-06-01, version 2020.200528* I'll keep asking my boss to get a better service until they do. I do severals drop and hooks in a day and now it won't let me add another trailer. Very upset 😡 ### 1/5 — Driver *2020-02-26, version 2020.200225* Can’t pick location and not staying connected. Disconnected after a while. Location is way off from original. Take forever to location update. ### 1/5 — Horrible *2019-12-22, version 1921.191216* This app does what every it wants you couldn’t tell the truth on this app if you had to the people that made this app have no clue what there are doing what a joke ## Most critical reviews (10 lowest-rated) ### 1/5 — Trash app *2026-08-10, version 3003.9.1* It don’t work right is always missing locations and the gps keep getting disconnected so you need to stop driving to get it to work again no bueno ### 1/5 — Unbelievably Bad *2025-05-27, version 3003.5.3* This is one of the worst apps for ELD. Customer support is non existent. They told us it would be one thing and turns out it’s worse that any other system we have used in the past. If you’re thinking about switching to Azuga don’t. ### 1/5 — Worst app *2025-04-29, version 3003.4.5* Not work properly, ### 1/5 — Déçu *2024-10-05, version 3003.2.1* Tellement de bug , trop à énumérer Vous mettez un application sur le marché et c’est vraiment pas se que les chauffeurs recherche comme application Je ne la recommande pas à personne, car les contraventions sont élevées, lors du vérification par les dot ### 1/5 — Terrible app *2024-09-20, version 3003.2* Worst app ever used . Replaced the app previous to it which had issues but worked 10 times better than this one . Won’t connect to truck , have to have phone in hand and continuously connect vehicle , drains your battery . Won’t let you turn on driving mode , won’t go out of driving mode when truck is off . Sends alerts for cargo securement in the middle of the night while you’re off duty . No support and they don’t even care to fix the issue . Would not recommend. Would give minus stars if that was an option ### 1/5 — Garbage *2023-10-30, version 2227.230724* This is the worst ELD I’ve ever used, my latest issue is it kept me driving for like 3 days straight even though I logged out off duty… It always disconnects from the truck and it takes forever to reconnect… Absolute garbage and I’d give it a minus 5 stars but I had to give it one to write a review… ### 1/5 — Igor MAss *2023-08-23, version 2227.230724* Try contacting with them, nobody answers. ### 1/5 — Only can connect to the ELD 1/4 of the time. Terrible app that is legally a necessity. Ridiculous *2023-06-05, version 2226.230526* That’s it ### 1/5 — Junk *2023-04-19, version 2212.230205* Always loses connection to vehicles. Constantly getting error messages. Editing feature is useless. ### 1/5 — Terrible ELD *2023-04-05* I would give it less than a star if I could, there is always an issue connecting to the truck and will most of the time disconnect driving down the road… Worst ELD I’ve ever used ## Most praised reviews (10 highest-rated) ### 5/5 — Cool to handle *2026-01-30, version 3003.8* Really I appreciate app. ### 5/5 — Only violations *2019-12-17, version 1919.191121* My book was about to finish 11 hrs of duty and i reached the destination and i put my book to sleep mode and parked the truck and checked in for unloading.. they call me after 45 min to put truck on door till then all was good but when i just moved my truck from parking place to door pad which was hardly 100 feet away my book automatically get into driving mode and started showing violation and i hv no option to remove it or change it Can please any body can help me with this bkz DOT ppl dont listen or understand anything they just give tickets fr violations.... ### 5/5 — High recommend *2018-10-18, version 1816.180926* For solo driver this app is best!!! really good! Using this app u can do the best!!! ### 5/5 — Driver *2018-01-26, version 1801.0123* Movement speed threshold is not working. Now automatically my speed set 100mile. I want to set on 5miles. ### 5/5 — Best *2018-01-20, version 1801.0103* Beat device ever,,very good support service 10 stars ### 3/5 — App consistently crashes *2021-08-28, version 2114.210816* The app will just crash after being open for a long period of time and I’ve noticed that the app when it crashes it will throw the driver into on duty not driving instead of leaving the in driving causing the driver to go back in and make the proper corrections. ### 3/5 — Always issues after updates for IOS users. *2021-03-31, version 2026.210310* After every update I have one issue or another. This time my 14 hr clock pauses when I go off duty in the middle of the shift. Can get confusing if you don’t pay attention. Just wish they would beta test for IOS systems before they update for androids. Plus it would be nice to have a one push button night time mode so you can have the clocks on and drive without being blinded. ### 3/5 — Slow in syncing after the update *2019-11-20, version 1915.191023* This app used to be fast in everything. But as the updates come it’s becoming more and more sluggish. I hope they fix it soon before I start looking for other options. ### 3/5 — Too slow *2019-07-12, version 1905.190626* After the update the app has been extremely slow to respond after clicking. Please fix. Thanks. ### 3/5 — App issues *2019-05-13, version 1905.190430* Been acting up lately having to redownload this serval times a day need a bug fix ASAP --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*