# Azul

> Mobile application for managing flights, reservations, and loyalty programs. (iPhone/iPad app by Azul Linhas Aereas Brasileiras S/A..)

- Source: https://appshunter.io/ios/app/azul/id690105616 (this page in markdown: same URL + `.md`)
- Developer: [Azul Linhas Aereas Brasileiras S/A.](https://appshunter.io/developer/690105619)
- Category: Travel, Utilities
- Price: Free
- Rating: 4.80/5 from 14,716 App Store ratings · 348 written reviews indexed
- Age rating: +4
- Requires: iOS 16.0 · 150 MB
- Languages: American English
- Released: 2013-12-09
- Data updated: 2026-09-09
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/azul/id690105616/reviews.md

## What is Azul?

Discover the Azul Linhas Aéreas app!
Traveling with Azul has become even easier and more convenient with our app. Check out the main benefits and features we have prepared for you:
 
- Plan Your Trip
Find the best deals and make your reservations quickly and securely.
 
- My Reservations 
Access your reservations and manage your upcoming trips. Now, you can handle all the details more easily, such as purchasing baggage in advance, buying and reserving seats, or getting answers to your questions.
 
- Online Check-in 
Check in online and save time at the airport.
 
- Digital Boarding Pass 
Access your boarding pass directly through the app and board with ease.
 
- Azul Loyalty 
Manage your points and redeem exclusive benefits from our loyalty program in a dedicated area in My Account.
 
- Exclusive Offers
Stay updated on promotions and special offers directly on your phone.
 
Send us your feedback and help us make this version even more personalized for you, Azul Customer.
Download now and enjoy the best travel experience with Azul Linhas Aéreas!

## Key features

- Trip planning and reservations
- Manage reservations
- Online check-in
- Digital boarding pass
- Loyalty program management
- Exclusive offers

## What do users think of Azul?

Overall sentiment: negative

**Pros**

- ✨ Easy to use
- ⚡ Fast and responsive
- 💻 Convenient app features
- 🛫 Good airline experience

**Cons**

- 🐛 Frequent crashes and bugs
- 🔍 Lack of information and transparency
- 💳 Issues with payments and bookings
- 🌐 Poor functionality for international users
- 🤖 Unhelpful customer service

**Commonly reported bugs**

- App freezes on white screen
- Unable to complete check-in or bookings
- Inconsistent behavior across devices and platforms
- Incorrect or missing flight information

**Most requested features**

- Add English language option
- Improve check-in and booking process
- Provide better information on flights and policies
- Enhance app stability and reliability

## Recent user reviews (10 of 348)

All indexed reviews: https://appshunter.io/ios/app/azul/id690105616/reviews.md

### 3/5 — Business class

*2026-08-23, version 7.4.1*

Buy business upgrade from the app

### 1/5 — Bagagem

*2026-08-19, version 7.4.0*

Os passageiros são pegos de surpresa com o preço da mala extra por R$910,75  . Uma vez que o meu voo internacional foi de CNF a EWR. Na ida que foi de Newark para Confins com conexão em  preço da mala foi de $100 USD na ida . Já na  volta  que deveria ser os mesmos $100 USD, a azul me cobrou exatamente o dobro . Isto é um roubo. Somos literalmente obrigados a viajar com malas compactas e as passagens só subindo de preço . Viajo para o Brasil de férias por 30/40 dias no mês de julho que é frio e calor ao mesmo tempo e não posso levar quase nada . Um descaso .

### 1/5 — Nao cumpre ocombinado

*2026-08-19, version 7.4.0*

Pessimo atendimento no dia da viagem muda todas regras sem atendimento explicação ao passageiro.
Nota ZERO para essa companies.

### 1/5 — The worst

*2026-08-18*

Literally the worst check in experience ever. Passport Scanning seems to work, but enters the dates wrong so one must delete the dates to enter manually, which might work if you’re lucky. I had to purposely enter the wrong date to force a different error than the error caused when scanning to finally get the confirm button to populate. This happened on two consecutive flights. The website is even worse.

### 1/5 — B

*2026-08-15, version 7.3.0*

Horrible system always giving error

### 4/5 — Foreigner Experience

*2026-08-09, version 7.3.0*

Not sure what happened after signing up, and guess it can improve

### 3/5 — Sucks

*2026-08-05, version 7.3.0*

Constantly change type of airplanes, and don’t notify passengers. If you reserved a seat, they just cancel it, and place you anywhere

### 2/5 — Checking very problematic

*2026-07-28, version 7.2.0*

I had to try over and over and over to be able to do checking via app, after dozens of try and error I was able to finalize my check-in

### 1/5 — Buggy app

*2026-07-25*

Has a lot of bugs, so data submission typically ends in failure and the need to resubmit data. Won’t accept foreign credit cards for various upcharges, and froze our itinerary when we were accused for “failure to pay” baggage fees. Almost missed our flight when we were checking in. Web based program is no better. Azul needs to figure out debugging, data retention and especially foreign credit cards.

### 3/5 — Demora

*2026-07-21, version 7.2.0*

Muito de vagar

## Frequently asked questions about Azul

### What can I do with the Azul app?

The Azul app allows you to plan and book your trips, manage existing reservations, check in online, access your digital boarding pass, and manage your loyalty points. You can also find exclusive offers and promotions.

### How do I manage my reservations?

Within the 'My Reservations' section, you can access all your upcoming trips. This includes options to purchase baggage in advance, buy and reserve seats, and find answers to common questions about your booking.

### Is the Azul app free to use?

Yes, the Azul app is free to download and use. There are no charges for using the core features of the application.

### Can I manage my Azul Loyalty points?

Yes, the app features a dedicated 'Azul Loyalty' section within 'My Account'. Here, you can manage your points and redeem exclusive benefits from the loyalty program.

### What are the benefits of checking in online?

Checking in online through the app saves you time at the airport. You can then proceed directly to your gate with your digital boarding pass, making your travel experience smoother.

## Version history (last 5 releases)

### 7.5.0 — 2026-08-28

We came back with AZUL news! See the new experiences:
- Performance improvements
- Layout improvements
Meet you on your next flight!
See you soon ;)

### 7.4.1 — 2026-08-19

We came back with AZUL news! See the new experiences:
- Performance improvements
- Layout improvements
Meet you on your next flight!
See you soon ;)

### 7.4.0 — 2026-08-17

We came back with AZUL news! See the new experiences:
- Performance improvements
- Layout improvements
Meet you on your next flight!
See you soon ;)

### 7.3.0 — 2026-08-03

We came back with AZUL news! See the new experiences:
- Performance improvements
- Layout improvements
Meet you on your next flight!
See you soon ;)

### 7.2.0 — 2026-07-06

We came back with AZUL news! See the new experiences:
- Performance improvements
- Layout improvements
Meet you on your next flight!
See you soon ;)

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| [United Airlines](https://appshunter.io/ios/app/united-airlines/id449945214) | 4.8 (8,263,777) | Free | Travel |

## More apps by Azul Linhas Aereas Brasileiras S/A.

- [Minha Azul](https://appshunter.io/ios/app/minha-azul/id1195676806)

All apps by Azul Linhas Aereas Brasileiras S/A.: https://appshunter.io/developer/690105619

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*