# B&H Photo, Video & Pro Audio — user reviews > 1,205 indexed App Store user reviews of B&H Photo, Video & Pro Audio by B&H Photo Video Pro Audio, rated 4.90/5 from 170,072 ratings. - Source: https://appshunter.io/ios/app/b-and-h-photo-video-and-pro-audio/id390928219/reviews - App overview in markdown: https://appshunter.io/ios/app/b-and-h-photo-video-and-pro-audio/id390928219.md - Rating breakdown: 5★ 154,404 · 4★ 11,046 · 3★ 2,075 · 2★ 673 · 1★ 1,874 ## What do users think of B&H Photo, Video & Pro Audio? Overall sentiment: positive **Pros** - 🚀 High quality tech products - 👍 Great customer service - 👍 Responsive - 👍 Accurate, simple, and easy to use - 👍 Quick and easy ordering - 👍 Fantastic live support - 👍 Excellent range of products - 👍 Competitive pricing - 👍 Reliable and professional - 👍 Prompt and secure shipping - 👍 Hassle-free returns and exchanges **Cons** - 🐛 Laggy iOS app performance - 🐛 Buggy app with issues like endless verification loops - 🐛 Difficult to navigate and use the app - 🐛 Inconsistent order tracking and status information - 🐛 Intrusive and repetitive app notifications - 🔒 Privacy concerns around data collection - 🔋 Slow checkout and editing process on the app **Commonly reported bugs** - Crashes and freezes on the app - Inconsistent behavior when navigating away from the app - Issues with 3D Touch functionality **Most requested features** - Allow saving shopping carts across sessions - Improve filtering and search capabilities - Add dark mode option - Enable local currency display - Provide better parking and event information ## Newest reviews (12 of 1,205) ### 4/5 — Always Good Info *2026-08-30, version 9.4.2* B&H has an easily accessed website, so when a buddy bought a new lens for Astro Photography, I looked up the details to see if I also “ need” one! ### 3/5 — Problem with the Ap *2026-08-27, version 9.4.2* I get an error when I try to view DSLRs in the Ap, the message reads something like "data not available" in a red banner at the top of the screen. I'm using an iPhone 12, the Ap was installed from Apple's Ap store. I've checked for updates and didn't find any. ### 3/5 — Issue *2026-08-19, version 9.4.2* The current app has an issue in displaying lists of Nikon Z lenses. An error message appears in red stating an error in format. ### 2/5 — Very buggy please fix *2026-08-09, version 9.4.2* When browsing selection on dslr, it ended up in error, when searching specific dslr, such as Nikon D5, it yields multiple results, when clicking on details, it goes to a blank page ### 5/5 — Gran App para fotografía. y vídeo. *2026-08-03, version 9.4.2* Muy buena app, encuentras de todo en equipos nuevos y usados en buen estado. Fácil e intuitiva de usar. Altamente recomendable. ### 5/5 — Finally a strap that makes sense *2026-07-28, version 9.4.1* A “gadget” that actually works as advertised. Keeps your camera where you want it. Walking through crowded area it can keep camera behind or in front of you without the lens sticking out. ### 5/5 — ✅ *2026-07-26, version 9.4.1* ✅ ### 5/5 — Used camera equipment. *2026-07-24, version 9.4.1* For some reason the app will not let me view used dslr and lenses. It says the data could not be read because it’s in the wrong format. It always worked before and I changed no settings. Strange. Communication with them proved fruitless. I even deleted and reinstalled several times to no avail. Strange. ### 5/5 — What’s not to love? *2026-07-24, version 9.4.1* B&H is my go to for audio gear. Great pricing, fast delivery. ### 5/5 — Eficiência e preço justo *2026-07-18, version 9.4.1* 10 ### 5/5 — B&H is an institution in NYC *AND* the Internet *2026-07-12, version 9.4.1* If you’ve never been to the storefront in Manhattan you really should if you get the chance. It’s got an insane amount of the best tech, prosumer, and professional gear around. There’s stuff flying all over the place overhead, it feels like the North Pole during Christmas, manned by Hasidic Jews. Whats incredible is despite the high rent they offer the best price online and offline. Absolutely incredible. ### 5/5 — Live it love it *2026-07-11, version 9.4.1* This flash is vintage but updated. It’s a conversation starter plus it actually works ## Most critical reviews (10 lowest-rated) ### 1/5 — App issues paying bill *2026-09-03, version 9.4.2* It makes you reset your password all the time then when it texts you code it disappears too fast and sometimes doesn’t let you copy it. Needs some updating for sure. ### 1/5 — Filters impossible to use *2026-08-30, version 9.4.2* Trying to search for specific products is impossible. Every time you open the filters tab it all resets. You have to click the filters in a certain order or else the whole app crashes. I feel like it wasn’t like this in the past. God forbid you switch to another app and switch back. ### 1/5 — Tracking link broken *2026-08-26, version 9.4.2* Your link to tracking info on the orders page never leads to a FedEx page with info, always to an error page. It’s insane how long this issue has been a part of the app ### 1/5 — Error while browsing *2026-08-26, version 9.4.2* Can’t browse. Always get red error pop a d no results. ### 1/5 — Bot verification is terrible *2026-08-24, version 9.4.2* The strict bot/human verification function makes this app impossible to use. Filling out address information took 15 minutes because it would pop up every time I clicked on the next section. It’s frustrating and very disappointing. ### 1/5 — like a starving dog, it will chase you for a review *2026-08-19, version 9.4.2* No matter how many times you say, you don’t wanna leave a review it’s gonna hound you. It doesn’t matter how much stuff you buy it’s gonna hound you.. this company’s idea of good publicity is hounding the people that spent tens of thousands of dollars at their store for the view that no one is gonna read. Sound like good customer service to you? ### 1/5 — One-star bait-and-switch that left me furious *2026-08-10, version 9.4.2* I found this camera case listed at $39. Great deal, right? Tried to buy it. “Our system is down, please try again later.” Okay, fine. Tried again. Same message. And again. And again. Twenty-plus attempts later I finally gave up, assuming it was some temporary glitch. Next day I come back. The system is magically working… and the price is now $84. Nearly double. This isn’t a “system outage.” This is the oldest trick in the book: dangle a too-good-to-be-true price, lock the checkout so people can’t complete the purchase, then quietly jack the price back up once the “glitch” is fixed. I wasted time, energy, and goodwill for nothing. B&H used to be a place you could trust. Experiences like this make me seriously question that. If they’re willing to play games over a $39 case, what else are they doing? Extremely disappointed. Will be shopping elsewhere. ### 1/5 — Srl lenses category broken *2026-07-12, version 9.4.1* How hard is it to have a working website that integrates with an app? I’m over here trying to buy a lens. ### 1/5 — No longer loads products *2026-06-25, version 9.4.1* Used to be great, now it won’t load product pages or product images and just slow. Tried reinstall on iPhone, no difference. ### 1/5 — The video button doesn't work. *2026-06-24, version 9.4.1* This remote arrived today. The picture is fine. But The video and zoom don't work. The instructions are not clear. I am very disappointed. ## Most praised reviews (10 highest-rated) ### 5/5 — The best *2026-09-01, version 9.4.2* Genuinely no problems ### 5/5 — Great app *2026-08-31, version 9.4.2* It’s very easy to navigate the website. ### 5/5 — Shop here *2026-08-31, version 9.4.2* I love this place , it’s like a photographers candy store. Even if you don’t want to buy something, you’re going to buy something 😃 ### 5/5 — Awesome *2026-08-30, version 9.4.2* Awesome please to buy your future gadgets. ### 5/5 — Fast delivery🔥 *2026-08-14, version 9.4.2* They have the fastest delivery on the planet! ### 5/5 — Very useful app *2026-08-13, version 9.4.2* B and H has a great app it works as it should. ### 5/5 — Amazing *2026-08-12, version 9.4.2* Amazing ### 5/5 — I love you so much. *2026-08-11, version 9.4.2* My future wife will always have the best camera. Tudos. ### 5/5 — Favorite toy store. *2026-08-11, version 9.4.2* You know you’re going to get what you ordered. If used it’s going to be nicer than described. It’s going to show up well packed and on time. Love these guys. ### 5/5 — Amazing *2026-08-10, version 9.4.2* They are like Amazon but for cameras and lens --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*