# B&Q: Shop DIY, Gardening, Home — user reviews > 104 indexed App Store user reviews of B&Q by Kingfisher plc, rated 4.75/5 from 126,354 ratings. - Source: https://appshunter.io/ios/app/b-and-q-shop-diy-gardening-home/id589374238/reviews - App overview in markdown: https://appshunter.io/ios/app/b-and-q-shop-diy-gardening-home/id589374238.md ## Newest reviews (10 of 104) ### 4/5 — Good App *2026-07-31, version 10.30.1* Would have been good to select material. I am looking for waterproof cushions but other materials which are not waterproof are coming up ### 5/5 — Tones *2026-07-20, version 10.30.1* Great app to find what you’re looking for ### 2/5 — Too 3rd party focused *2026-07-20, version 10.30.1* 99 times out of 100 all I want to do on the B&Q site is find if something is available in my local store to call in and collect. Why does both the B&Q site and app make this so difficult? Instead your search is returned with thousands of products the majority of which are third party suppliers. Only by going into filters can you change this and that keeps resetting. There needs to be a setting you can set on the main search “only show items in stock at my selected store” It’s become such a frustrating that I usually give up and go to Wickes instead which has a much easier to use website and usually better quality products! ### 4/5 — Bits *2026-07-18, version 10.30.1* Love a wander round B&Q ### 5/5 — John lippiatt *2026-07-13, version 10.30.1* Excellent service, excellent choice of products… Thank you ### 3/5 — Great *2026-07-12, version 10.30.1* But can’t change my login from my old email to new one ? ### 5/5 — Great app *2026-07-12, version 10.30.1* This is definitely better than walking around the store when you can do it on the app And click and collect or have it delivered. ### 4/5 — Returns policy *2026-07-08, version 10.30.0* One time I return two items but they gave me one item price. That’s why I give rate 4 star. Thanks ### 5/5 — Good service *2026-06-25, version 10.30.0* Always delivered on time and products always as described in my experience ### 4/5 — Wardrobe *2026-06-13, version 10.29.1* Good ## Most critical reviews (10 lowest-rated) ### 1/5 — Frozen screen. *2026-08-20, version 10.31.0* Doesn’t work. ### 1/5 — As web site poor search *2026-08-14, version 10.31.0* The web site is the same when searching for something. Latest example is watering can. It supplies dozens of results that aren’t what I wanted. It’s now got to the stage I don’t even bother to look and prefer other suppliers. It’s not convenient it’s losing you business. ### 1/5 — Login and connection problem *2026-08-14, version 10.31.0* I have about 100 apps on my phone and this is the only one app has problems. I can’t login with the app. It also has listing problems. I sent a customer support request via website. They answered me like delete the app and reinstall it again. It didn’t work. Another issue is I have to refresh to see products and/or product detail always. I think they need to renew this app. ### 1/5 — I don’t think I’ve ever encountered an app this janky *2026-08-10, version 10.30.1* Wow – absolutely awful experience trying to place a substantial order using AMEX. Spent an hour and a half putting together a click & collect order fighting with searching and filtering, only to realize that for some reason I couldn’t pay with my AMEX card in the final payment panel, even though it was confirmed over the phone that this Barrow B&Q does indeed accept the credit card. After trying to go to an online browser to fulfill the order instead, I realized my completed basket on the app was not reflected in my online account. My basket was entirely deleted, even though I was signed in with the same account. So then - when I went back to the app yet again to try to figure out how on Earth to pay for this order - my full basket was deleted there, too. I won’t even dive into how difficult it is to filter or find available products via the app or website, with filters constantly resetting. At this point B&Q has wasted too much of my time with multiple historic availability discrepancies, rife technical glitches and discombobulated order wait times of nearly every app, in-store and website experience I’ve had. I will not be shopping here again. It is simply too arduous to spend money here. In-store ‘shopping’ is no better, with the poor staff under resourced and customers needing to spend hours here just to get a few things without any help. Which is why I was [unsuccessfully] attempting a click & collect order. Isn’t it lovely how their customer support number hangs up on you, as well? I’m so fed up with B&Q, no longer a shopper here and will avoid B&Q at all costs from here on out. ### 1/5 — App never shows anything in store *2026-08-01, version 10.30.1* I search for items in my local store. What’s the point when everything I search for in this app is “sold by xxxx”. & not available in store. Stop trying to be Amazon & just show what’s in your physical stores via this app. Very annoying & I just go to a competitor. ### 1/5 — Currently broken on iPhone 12 mini *2026-07-25, version 10.30.1* Usually very useful but currently doesn't even open. Just stuck on loading screen forever. iOs is up-to-date. ### 1/5 — Utterly useless *2026-07-24, version 10.30.1* Placed an order via the app to click and collect a product that was clearly shown as in stock which I needed that day. Three hours later I receive an order cancellation email stating that the product was in fact not in stock and now I have to wait up to 14 days to get my money back. Don’t waste your time with B&Q - go elsewhere. ### 1/5 — App not functioning *2026-07-18, version 10.30.1* I open the app and seems not to function at I deleted it first reinstall and the problem is still going on ### 1/5 — Unusable *2026-07-17, version 10.30.1* Won’t load and won’t let me sign up nor sign in, it doesn’t say anything, just keeps loading ### 1/5 — Awful *2026-06-30, version 10.30.0* Slow loading glitchy app ## Most praised reviews (10 highest-rated) ### 5/5 — Very good *2026-08-23, version 10.31.0* I like it ### 5/5 — B & Q *2026-08-20, version 10.31.0* The store is vast and pathway wide enough to walk through and around the other aisles. The store is good for home decorating and shopping for items that anyone can do themselves. Sometimes you need assistance without having to pay for it . Advisers at hand , not many advisors. To advise on items to purchase for tasks and jobs around the house that needs doing . ### 5/5 — Good store and app *2026-08-18, version 10.31.0* Easy to use app with good descriptions and pictures ### 5/5 — Great value at B&Q… *2026-08-15, version 10.31.0* Great range of products and prices for all budgets… Very competitive! ### 5/5 — Best Home Depot Store *2026-08-12, version 10.31.0* Has everything I’ve needed for the past 30years. Highly recommended ### 5/5 — Browsing *2026-08-05, version 10.30.1* Wonderful and user friendly ### 5/5 — Very good service *2026-07-30, version 10.30.1* Very good service ### 5/5 — Amazing app *2026-07-28, version 10.30.1* Elisa from B&Q is epic ### 5/5 — App and Club Card *2026-07-21, version 10.30.1* Efficient and ease of transactions at your fingertips to be use when required and necessary @ your disposal. ### 5/5 — Nice & easy to use, *2026-07-21, version 10.30.1* Great App, Fast delivery --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*