# B9: Cash Advance — user reviews > 1,678 indexed App Store user reviews of B9 by B9, Inc., rated 4.50/5 from 21,544 ratings. - Source: https://appshunter.io/ios/app/b9-cash-advance/id1552004842/reviews - App overview in markdown: https://appshunter.io/ios/app/b9-cash-advance/id1552004842.md - Rating breakdown: 5★ 17,508 · 4★ 1,349 · 3★ 592 · 2★ 256 · 1★ 1,839 ## What do users think of B9? Overall sentiment: negative **Pros** - 🚀 Early paycheck access - 💰 Cash advances - 💳 Debit card with cashback - 👍 Easy to use - ⚡️ Instant money transfers - 🕰 Paid 2-5 days early - 🤝 Good customer service **Cons** - 💸 High fees for transfers - 🔒 Difficulty closing account - 🤔 Unclear advance repayment process - 🤯 Inconsistent advance amounts - 🔍 Lack of transparency - 🙅‍♀️ Difficult to reach customer support - 🚫 Accounts closed without notice **Commonly reported bugs** - Direct deposit issues - App crashes and downtime - Incorrect account balance information **Most requested features** - Savings account option - Improved customer support channels - More clarity on fees and policies - Consistent advance amounts ## Newest reviews (14 of 1,678) ### 3/5 — Thumbs down instant delete *2026-09-05, version 3.72.0* Charged 9.99 without even finishing the app setup, said it would charge October then charged me instantly doesnt work unless your employer uses a certain list of payroll apps waste of time!!! ### 5/5 — Go place *2026-09-03, version 3.72.0* Try them ### 5/5 — Good app *2026-09-03, version 3.72.0* Great banking app ### 5/5 — Gran Banco en línea *2026-09-03, version 3.72.0* La app es una maravilla ya tengo un tiempo usándola me dan 2 días antes de mi día de pago mi dinero ahora gano dinero jugando juegos te dan también Cash Advance enserio lo recomiendo mucho ### 5/5 — Cash Advance *2026-09-02, version 3.71.0* At least they got back with me for another option. I’m in dire straights I’m in Columbus to start a job and I’m 500 dollars short on securing the apartment. According to the landlord if I don’t come up with the full amount I will have to surrender it to the next in line. I’ve been referred to B9 for help. I’m willing to give you guys both my social security of 2320 a month and my pension of 301 a month. Direct deposit of all goes well even the payroll right now I am homeless and I start work tomorrow as a mental health counselor. ### 5/5 — Best there Is *2026-08-31, version 3.71.0* This is one of the best loan apps I’ve used in a very long time and I have part of my direct deposit set up thru B9 and I like the early pay day as well. ### 5/5 — B9 Member *2026-08-30, version 3.71.0* Love this App it’s that Good friend that is always there when you need em’. ### 5/5 — Great app! *2026-08-29, version 3.71.0* Great app ! Straight forwarded , easy and accessible! ### 5/5 — Smooth sailing *2026-08-29, version 3.71.0* I haven’t had one issue ### 5/5 — The best *2026-08-29, version 3.71.0* The best ### 5/5 — Easy and Helpful *2026-08-29, version 3.71.0* B9 app has been a great resource in helping me to manage all my finances in one place. The app is very simple to use and support team members have been incredibly responsive/kind when I needed assistance. Simply, this is a solid tool to support effective systems/ways of operating that promote financial wellness. Cash advances don’t hurt either! :) ### 5/5 — Great App *2026-08-28, version 3.71.0* Great Cash Advance benefits ### 5/5 — Love it *2026-08-28, version 3.71.0* The app I can count on. Thank you for being my bank. ### 5/5 — One of the better ones *2026-08-27, version 3.71.0* I have to say that this one is definitely one of the better ones as far as transparency goes. I recommend if you’re into the cash advance world ## Most critical reviews (10 lowest-rated) ### 1/5 — Need cash *2026-09-07, version 3.72.0* So sick of these apps that say you can get a cash advance & have you g through all the bs of switching payroll just to have them say you’ll be eligible when your check comes, totally messed up. I won’t need it then! I’ll have my paycheck. But if I don’t get an advance I won’t have any check because I won’t be able yo get to work & will lose my job. Such a joke! ### 1/5 — No help *2026-09-07, version 3.72.0* I have tried for two days to verify my identity and keep getting error messages. Support is no help at all. ### 1/5 — HORRIBLE !!! DO NOT USE B9 *2026-09-05, version 3.72.0* I have been waiting on a payment to be reversed and a refund for over 3 weeks . I was told by customer service that “B9 does not have a time frame to issue reimbursements and B9 could take up to 30 days to release the said refund and payment reversal” They were given proof of all discrepancies and still said “wait” ! Charges have been pending on my account for over a month but claim they are unsure why. This bank is horrible ! Customer service is horrible ! Knowing what I know today I would HIGHLY RECOMMEND YOU FIND OTHER BANKING OPTIONS BECAUSE B9 WILL ABSOLUTELY TAKE MISSING FUNDS OUT OF YOUR ACCOUNT LIGHTLY! ### 1/5 — Charged $9.99 without NOTICE *2026-09-03, version 3.72.0* This app charges you $9.99 without notice it tells you to put in debit card info to check approval amount and they charge you without notice ### 1/5 — Worst banking app *2026-09-03, version 3.72.0* Don’t not get this app it’s difficult to use ads everywhere to “help”. This app is trash and I hate it. Now they won’t even let me have my hard earned money. Support doesn’t exist for this app either so good luck ### 1/5 — Locked out *2026-08-29, version 3.71.0* name is Josh Tassone I had download this app 9n multiple devices new password two different Wi-Fi refuses to see my balance or see cards n lock my card again I ### 1/5 — B9 is Trash *2026-08-27, version 3.70.0* Don’t waste your time. If you want a $50 cash advance (eventually), you need to pay a fee and spend over $100 from your paycheck through your payroll. They also want your picture. I give B9 the grade of F-. ### 1/5 — App isn’t working/loading *2026-08-21, version 3.70.0* I don’t know what kind of update they just recently did but after I change my password and attempted to log in it gets stuck like it’s loading but nothing appears as far as my cards/ account balance. I’ve tried reinstalling and restarting my phone I can’t even start a chat to support because it won’t load. Please fix this immediately at this point I’m unable to access my account ### 1/5 — Very very scammy *2026-08-21, version 3.70.0* I don’t think I usually make reviews on this platform but this is by far the worst customer service I’ve ever experienced in my life. So many unnecessary holds and I can barely touch my money lol. It all seems like a scam. I should honestly sue. ### 1/5 — Stole my money *2026-08-18, version 3.69.0* Worse app ever customer service is terrible ## Most praised reviews (10 highest-rated) ### 5/5 — Value *2026-09-08, version 3.72.0* It’s there when you need it ### 5/5 — Cash advance *2026-09-08, version 3.72.0* The cash advance is clutch but the fees are a little high ### 5/5 — Ensamblador *2026-09-07, version 3.72.0* J ### 5/5 — Great app *2026-09-07, version 3.72.0* Love this app, have part of my direct deposit sent to it! ### 5/5 — App *2026-09-06, version 3.72.0* The app was great and real easy to use ### 5/5 — Best app *2026-09-06, version 3.72.0* Love it ### 5/5 — B9!!! *2026-09-06, version 3.72.0* I love this app ### 5/5 — Amazing *2026-09-06, version 3.72.0* Instant financial support ### 5/5 — Banking *2026-09-05, version 3.72.0* Honestly great for a starter trying to get an account they have a plan for that can help ### 5/5 — MUST HAVE *2026-09-04, version 3.72.0* Definitely of the best apps I have recently downloaded. It is quite literally everything I was looking for. Everyone should have this app! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-15.*