# Baboon Delivery: Food and more — user reviews > 74 indexed App Store user reviews of Baboon Delivery by ENG GROUP SH.P.K, rated 3.90/5 from 383 ratings. - Source: https://appshunter.io/ios/app/baboon-delivery-food-and-more/id1069121718/reviews - App overview in markdown: https://appshunter.io/ios/app/baboon-delivery-food-and-more/id1069121718.md - Rating breakdown: 5★ 252 · 4★ 27 · 3★ 7 · 2★ 9 · 1★ 88 ## What do users think of Baboon Delivery? Overall sentiment: negative **Pros** - 👍 User-friendly interface and easy navigation - 🍽️ Wide selection of restaurants available - 💬 WhatsApp customer support available - 🚀 Convenient food delivery service - 📍 Simple address selection process **Cons** - ⏱️ Chronic delivery delays (30 mins to 2+ hours) - ❄️ Food arrives cold due to long wait times - 💳 Cash-only payment method - 🐛 Frequent app crashes and glitches - 📱 Language support issues (Albanian-only in many areas) - 🔧 Poor technical implementation and bugs - 😤 Unresponsive and unhelpful customer service - 🚫 Unreliable delivery time estimates - 🔐 SMS verification fails for international numbers - 📍 GPS location accuracy problems - 🚗 Delivery drivers ignore special instructions - 🚪 Drivers refuse to deliver to apartment doors - ❌ Orders get cancelled without explanation - 💰 Delivery prices increase after order confirmation - 🔄 Baboon+ subscription didn't improve service quality **Commonly reported bugs** - App crashes when changing language to English - SMS verification code not sent to international numbers - Blank menu options and interface elements - Restaurants disappear from search mid-order - Web version full of bugs and submission errors - Order status not viewable after submission - Delivery price changes after order confirmation - App freezes and becomes unresponsive - GPS location forcing without manual override - Restaurant details not properly transmitted to vendors **Most requested features** - Credit/debit card payment option - Dark mode for app - English language full support - WhatsApp verification instead of SMS - Manual map-based location selection - Proper order status tracking - Compensation system for delayed orders - Better customer service contact options ## Newest reviews (17 of 74) ### 1/5 — Sherbimi Skandaloz- Kaloni ne Wolt se te pakten mbajne pergjegjesi nese kane vonesa *2025-04-04, version 4.22.0* Porosita ne KFC ne menyre qe te kisha dicka te shpejte dhe nen 30 minuta ne shtepi mqs listohet tek opsionet delivery 30min ne aplikacion. KFC e beri gati porosine per 15 minuta por ama u desh 2 ore qe korrieri te shkonte te merrte porosine. Pas 1ore e gjysem telefonoj sherbimin e klientit dhe flas me Artemisen e cila ne fillim me thote qe korrieri e ka marre porosine dhe per disa minuta do vij tek une. Pasi insistoj qe dua nje prgj me konkretr me telefonon pas 20minutash dhe me thote qe porosia nuk eshte marre ende dhe do duhen dhe 30-40 minuta te tjera per te ardhur. What a joke!!! Si mund te haje dikush nje ushqim qe ka qene i paketuar dhe ne pritje per 2 ore nje korrier???? Cfare ofron per ngatarrasat dhe faktin qe te le pa ngrene ne 11 te nates??? Absolutisht asgje!!! ### 1/5 — Porosia *2025-03-05, version 4.20.0* Jam klient i baboon shume i vjeter dhe kam bere dhjetra porosi sot ishte e fundit dhe sdo porosis asnjeher me sepse sherbimi qe mu ofrua ishte Zero. Jetoj ne kat 2t banim pallatet e enverit dhe tha nuk vij ose hajde merre ose ika , le qe humbi porosia as une nuk hengra por edhe restoranti humbi nje porosi dhe nje klient plus qe sherbimi babonit ishin shum unprofessional. Une kam 15 vite qe jetoj ne Europe dhe kurr sme ka ndodhur nje gje e tille , por sikur te isha 70vjeç? Po sikur te isha invalid? Jam shume i zhgenjyer me mosprofesionalizmin tuaj. ### 1/5 — Worst delivery food company In Albania! *2024-12-14, version 4.17.0* Order usually arrives late or gets confused. ### 1/5 — Awful *2024-10-04, version 4.14.0* Terrible customer service. Ordered with them. They gave the wrong details to the restaurant. We waited 2 hours for food that wasn’t coming as baboon texted us to tell us the delivery was outside and promised calls that never arrived. Lies and incompetence ### 3/5 — Needs work *2024-10-02* App forces you to use your current GPS location, which is not always accurate. It should allow you to manually mark the location on a map App requires a phone number which can receive SMS but then verification text is not sent properly to international numbers. The app should support whatsapp instead of just SMS **Developer response:** Thank you for your valuable feedback! We understand that GPS accuracy and phone verification can sometimes cause issues, especially with international numbers. We're actively exploring options to allow manual location selection and to support alternative verification methods like WhatsApp. Your suggestions help us improve, and we appreciate your patience as we work on these features. ### 1/5 — nuk sjellin ne gjith tiranen *2024-09-09, version 4.13.0* me mir rrit transportin per vendet jasht unazes sesa thu nuk sjellim ### 1/5 — Abysmal delivery service *2024-09-06, version 4.13.0* Even if you are located in the center of the city the order takes at least 1 hour to arrive, have ordered multiple times and its always the same thing, DO NOT order unless you an extremely patient person. ### 1/5 — Doesn’t work *2024-07-08, version 4.12.0* You have to have an Albanian number in order to use the app. If you have an American number it won’t send you a code. ### 1/5 — Deshtim *2024-04-09, version 4.10.0* Nuk kane as delivery as restorante e as sherbim ndaj klientave. ### 2/5 — Could be better *2024-04-08* Writing this an an expat/digital nomad/immigrant, or whatever you want to call me. Baboon will get your food to you, but if you’re from more developed countries it will feel strange. You’ll have to make sure you’re using WhatsApp and they only operate in cash — much different than the likes of doordash, ubereats, glovo etc. The pro is that they have the restaurants I like here, Burger King and some other locals like Mr Greek, but the fact that I can’t pay with card is a bit strange. Wolt has just moved into the area and I’ve enjoyed using them ALOT more. They don’t have the same restaurants though, which is why I still keep Baboon but when Wolt catches up with restaurants I’d say there’s no reason to keep baboon unless they improve. ### 1/5 — How is this even in the App Store? *2024-04-01* App is so broken all you can do is launch it. Tap “language”? Get an error message that just says “oops!” Try to just use the app in Albanian? Nope, all your options to tap from the starting page are just blank bars. Can’t translate an empty white block. On a 2022 iPhone SE with latest iOS. Disappointing since this app is apparently the only way to order delivery in Tirana from most restaurants using a credit card. **Developer response:** Hello, thank you for reporting your problem. Please, can you send us more details at hello@baboon.al so we can solve it quickly and see where the problem is? Thank you ### 1/5 — App crashes *2024-03-29* When you attempt to change language to English the app crashes. No help at all. **Developer response:** Hello, please send us more detail at hello@baboon.al so we can resolve it and see where the problem is. Thank you! ### 1/5 — :) *2024-01-30, version 4.8.0* Ushqimi do 2 dite te vije ### 1/5 — nenqima *2023-12-15, version 4.8.0* ta bojn bllok numrin per palidhje pllus stlajn me porosit. report, enjoy ;) ### 4/5 — It’s cool… *2023-10-03* Pros: we get our food delivered instead of having to catch a taxi to various destinations in busy Tirana. Baboon customer is available on WhatsApp for any addition needs of communication. Cons: Most delivery people don’t read the instructions I have on my address profile. This lack of attention makes delivery much harder for all involved. Overall, I’m grateful for the service. **Developer response:** Hello, thank you for taking time to write us your opinion, it is really important to us and when we read that our customers have a good experience it is truly a source of pride. We will discuss the part of reading the details by the restaurants and we will do everything possible to improve this. A big hug to you! 😍 ### 4/5 — Nice app! *2023-09-29, version 4.6.0* I just wish you guys add support for paying with card instead of cash only. ### 3/5 — Inquiry *2023-06-12, version 4.4.1* When will you add a cashless paying method ## Most critical reviews (10 lowest-rated) ### 1/5 — 🤔 Long wait time *2026-04-19* It can sometimes take two hours to receive a simple order. It is much faster to order with Wolt. This has been the case on several occasions. Baboon couriers are very polite, but the delivery wait time is horrible and the customer support, however respectful they are, cannot do anything to speed it up. ### 1/5 — Not using again *2026-04-16* Made an order and had to wait for almost an hour, then the status changed to delivered when i had not yet received my order. Had to call the restaurant and they said the courier will be there after a few minutes which in total was an hour and a half of waiting. Really poor service compared to other services, will not be using anymore unfortunately. ### 1/5 — Baboon + not worthy *2026-03-23* Baboon was doing somehow ok and then they launched baboon+ to get some money from the client and then instead of improving the service it got worse. And the customer service got worse, the food delivery on the app writes 20 mins and when it comes to the last 3 mins it does not move and it requires 30 mins to pass this time, so the app in itself is loosing the confidence and the trust of the client. Better order directly to the restaurant then using this guys that have no control. ### 1/5 — Terrible app *2026-02-14* Cancelled order after waiting for 30 minutes. Avoid using this app ### 1/5 — No registration code sent *2025-12-06, version 4.38.0* I have tried at least 4x to activate my account and each time it says the code has been sent. However, no code shows up. Hope it’s fixed soon. ### 1/5 — Do not use, much better options out there *2025-10-10* Worst delivery service out there, always had problem with my order being late yet it always was a maximum of 20 minutes, this last order I had it took them 2 hours for my delivery to be made. Mind you I was ordering from somewhere that was only 7 minutes away from my home. They will make up all kinds of excuses so don‘t even try to contact customer service no responsibility will be taken. **Developer response:** Hello! We’re really sorry to hear about your experience. 😔 This is definitely not the level of service we aim to provide. The delay you experienced is unacceptable, especially for a location so close. We’d like to make this right. Please contact us directly at hello@baboon.al with your order details so we can investigate and resolve this issue. Thank you for your feedback, we’re constantly working to improve. ### 1/5 — Yet ANOTHER delayed delivery *2025-09-11, version 4.33.0* The app says my food was cooked 1 hour and 25 mins ago. Yet the food is still not here. Customer service is not helpful. The delivery time displayed on the app is extremely unreliable. Above all my silver member discount was not working. This isn’t my first negative review, the service is absolutely terrible. Uber eats at least compensates you for delayed food, but Baboon? Too bad, enjoy your cold food ig “♥️”. ### 1/5 — Food arrives late *2025-07-11, version 4.28.0* Multiple times where the restaurant or fast food is a 10 minutes walk away, meanwhile the food takes one hour to arrive! ### 1/5 — Just horrible *2025-06-07, version 4.24.0* Me fal po tpres un 1 or e kusur me marr i pic skam par noiher her e par dhe e fundit qe porosis ne baboon ### 1/5 — TERRIBLE. *2025-05-22, version 4.24.0* Korrieri mori 1 ORË vetëm për të marrë porosinë e gatoi gje vetë vallë? Pastaj, qëndroi 20 minuta duke rrotulluar bythën jashtë restorantit pa bërë asgjë, dhe për ta çuar tek unë i duheshin 2 ORË E GJYSMË për një rrugë që edhe një person me biçikletë do ta bënte për maksimumi 20 minuta. Dhe ky ishte me motorr! Si është e mundur? Shërbimi i klientit? Më mirë të flas me një mur sesa me ta: të paaftë, jo korrekt, dhe aspak të gatshëm të ndihmojnë. Ky aplikacion esht turp. Nuk do porosis më kurrë. ZERO nga çdo këndvështrim. ## Most praised reviews (10 highest-rated) ### 5/5 — ⭐️ *2023-02-07, version 4.3* The best app for ordering! ### 5/5 — Please add DARK MODE. *2023-02-01, version 4.3* Great app! ### 5/5 — The best *2023-01-26, version 4.3* One of the best apps by far. My all time fav for delivery! ### 5/5 — Delivery me korrekt dhe I shpejte 🤩 *2023-01-20, version 4.3* 🍝 ### 5/5 — Super😍 *2023-01-17* Eshte nje aplokacion qe realisht na duhej. Esht super i sakte dhe ka shume detaje te cilat e bejne akoma dhe me Terheqes dhe te dobishem. Perfundimisht 10\10💥 **Developer response:** Ju falenderojme shume per komentin tuaj dhe per mesazhin pozitiv. Ndihemi shume te vleresuar! ### 5/5 — Super app & service *2023-01-15, version 4.3* Super ### 5/5 — Saved my mind! *2020-08-24* I just to thank you from the bottom of my heart for this terrific app. I tried for weeks to get a pizza delivered for and almost lost my mind and give up when I found your app. Don’t understand a lick of Albanian but it was so easy, user friendly and straightforward I was able to place an order on the first go! Many, many, many thanks! You’ve a bright future ahead of you! Cheers **Developer response:** Hello, we thank you from the bottom of our heart for the kind and beautiful words! We really appreciate your review! ### 5/5 — Excellent *2019-04-20, version 3.5.1* One of the best food delivering companies☺️☺️ ### 5/5 — Super App *2018-01-28, version 3.2* The best food delivery in Albania ### 5/5 — Shm i mir *2018-01-07, version 3.2* Aplikacioni qe neve na duhet ditet e sotme --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*