# Baby Monitor Nancy: Cloud Cam — user reviews

> 180 indexed App Store user reviews of Baby Monitor Nancy by Annie Baby Apps s.r.o., rated 4.50/5 from 522 ratings.

- Source: https://appshunter.io/ios/app/baby-monitor-nancy-cloud-cam/id1300143830/reviews
- App overview in markdown: https://appshunter.io/ios/app/baby-monitor-nancy-cloud-cam/id1300143830.md
- Rating breakdown: 5★ 408 · 4★ 44 · 3★ 18 · 2★ 7 · 1★ 45

## What do users think of Baby Monitor Nancy?

Overall sentiment: negative

**Pros**

- 👍 Simple and intuitive user interface
- 📱 Works reliably on WiFi and LTE
- 🎥 Good video and audio quality
- 💰 Cost-effective alternative to hardware monitors
- 🔔 Effective motion and sound alerts
- ⚡ Quick and easy setup process
- 🌍 Works across different rooms and locations

**Cons**

- 🐛 Frequent disconnections and connection drops
- 💳 Aggressive subscription billing and payment issues
- 🎥 Video freezes, pixelates, or fails to display
- 🔋 Excessive battery drain on child device
- 🔌 Only functions reliably on WiFi, not mobile data
- ⚠️ False and excessive wake alerts
- 🌙 Poor night vision and low-light performance
- 🔐 Subscription state not recognized after purchase
- 📵 App crashes and force closes frequently
- 🔄 Requires constant device reconnection

**Commonly reported bugs**

- App stuck on 'Connecting' screen indefinitely
- Video not working despite active subscription
- Subscription charged immediately instead of after trial period
- App continues charging after subscription cancellation
- Pairing code errors and device pairing failures
- JWT token expiration errors blocking app access
- Video and audio stop working after switching to premium
- App crashes on older iOS versions
- Subscription not recognized on parent device
- Devices disconnect when switching between WiFi and mobile data
- UI elements unresponsive or non-functional
- App performance degrades after extended use

**Most requested features**

- Apple Watch notifications and alerts
- Multiple parent device support for simultaneous monitoring
- Ability to switch device roles without reinstalling app
- Better low-light and night vision capabilities
- Adjustable motion and sound sensitivity settings
- Video zoom and crop functionality
- Landscape mode support
- Background operation without screen on
- Longer free trial period
- Family account sharing across multiple users

## Newest reviews (17 of 180)

### 4/5 — Не хватает оповещения на Apple Watch

*2025-01-25*

Классное приложение, но хотелось бы чтобы еще добавили оповещения на Apple Watch! Надеюсь разработчики услышат и сделают
Из минусов было лишь, что разъединялось и постоянно показывало пробную версию, хотя у меня подписка куплена.

### 1/5 — Обман с оплатой подписки

*2024-08-18, version 3.4.19*

Указанно, что пробный период 3 дня, но деньги сняли сразу, а не через 3 дня, программа меня не устраивает и пробный период не прошел, верните деньги!

### 1/5 — Видео не работают в темноте

*2024-08-14, version 3.4.19*

Видео не работает в темноте. Чтобы ребенка было видно нужно включить фонарь. Жесть.

### 1/5 — Nejhorší

*2024-08-09, version 3.4.19*

Vše co píšu je lež absolutně nefunguje, Resp. funguje nom v dosahu Bluetooth

### 1/5 — Пользуюсь и плююсь последние 5 лет

*2024-06-30, version 3.4.17*

Пользуюсь приложением в командировках и отпуске куда езжу с детьми. Включаю приложение на телефоне и айпаде. Все хорошо, выхожу из номера, и все - приложение начинает глючить. То вечно висит надпись подключение, то куча разных элементов наслаивается поверх, то оплата подписки не работают, и в итоге у меня куплено одновременно две подписки. Приложение жесть, работает только дома в тепличных условиях. В итоге я включаю вотсапп на двух устройствах и все прекрасно, ни одного разрыва видео связи

### 1/5 — Decepcionante

*2024-06-19*

Horrível, paguei para o aplicativo ficar desconectando sozinho O TEMPO INTEIRO. Sem falar que para reconectar preciso entrar no quarto de minha filha dormindo para conseguir uma nova conexão, que não dura nem 5min

**Developer response:** Obrigado pelo seu feedback. Lamentamos que você esteja enfrentando problemas com a conexão do aplicativo. Por favor, entre em contato com o nosso suporte técnico 24/7 através do aplicativo ou do nosso site. Estamos comprometidos em resolver qualquer problema e melhorar sua experiência. Nos importamos com sua satisfação e faremos tudo o que pudermos para ajudar.

### 1/5 — Does not work

*2024-06-17, version 3.4.13*

Nothing happened when we try to connect phoned :-(

### 1/5 — Отстой

*2024-06-16, version 3.4.13*

Списали деньги , приложение не работает

### 1/5 — Wouldn’t connect

*2024-05-03*

Scan the code and nothing happened, both phones had strong 5G..shame as it looked good

**Developer response:** Hi! We're sorry to hear about the trouble you've experienced with scanning codes. We are about to release a new build that addresses this.  Please feel free to reach out to us through our in-app 24/7 technical support or contact us from our website https://www.nancybabymonitor.com/contact/ if the problem persists, or if there's anything else we can help you with. We're here to ensure a better experience for you.

### 1/5 — Шляпа какая-то

*2024-04-03, version 3.4.11*

Программа не работает. Не устанавливается сопряжение между устройствами, хотя все рекомендации по настройкам соблюдены.

### 1/5 — Не работает

*2024-03-03*

Программа не работает. Не устанавливается сопряжение между устройствами, хотя все рекомендации по настройкам соблюдены.

**Developer response:** Мы искренне сожалеем, что вы столкнулись с этой проблемой. Ваше удовлетворение - наш приоритет, и мы готовы помочь вам решить эту проблему. Если проблема все еще возникает, пожалуйста, обратитесь в нашу техническую поддержку, которая доступна через приложение, либо напишите нам на нашем веб-сайте по ссылке здесь https://www.nancybabymonitor.com/contact/ . Мы ценим наших клиентов и очень важно, чтобы их опыт был положительным. Спасибо вам за обратную связь!

### 1/5 — Very bad

*2024-02-24*

I used it often in the past, but now it’s not working at all. Just paid and got nothing, only error messages. Never again.

**Developer response:** Hi! Thanks for sharing your feedback. We're sorry your experience didn't match your expectations. Please feel free to reach out to us through our in-app 24/7 technical support or contact us from our website https://www.nancybabymonitor.com/contact/ with any further comments. We would love to make things right if you give us another chance.

### 3/5 — Не корректно работает

*2024-02-16, version 3.4.5*

На родительском телефоне не включается видео

### 1/5 — Сняли деньги за подписку

*2024-02-15, version 3.4.5*

но приложение не работает и по прежнему просит оплатить подписку

### 1/5 — Video doesn’t work.

*2024-02-11*

The video just plain doesn’t work. Annoyed I have to pay $3.99 for a week subscription only to find out it doesn’t work.

**Developer response:** Hi! Thanks for sharing your feedback. We're sorry your experience didn't match your expectations. Please feel free to reach out to us through our in-app 24/7 technical support or contact us from our website https://www.nancybabymonitor.com/contact/ with any further comments. We would love to make things right if you give us another chance.

### 1/5 — Не грузит

*2024-01-11, version 3.4.5*

Просто шляпа какая то,идет постоянное подключение и ничего не показывает

### 1/5 — Zklamani

*2023-12-27, version 3.4.5*

Mizerna kvalita a pochybne fungovani. A za 1000kc rocne je to vysmech

## Most critical reviews (10 lowest-rated)

### 1/5 — Не работает

*2026-05-02*

Просто прости денег, но не работает. Бесполезно

### 1/5 — Оплатил но не работает

*2026-03-30*

Ребят. Ну вот реально обидно пользовались вашим приложением в отпуске. А сейчас постоянно показывает оплати подписку и пишет нет интернета.  Востанавливаешь подписку и через минуту снова сбрасывается.

### 1/5 — Только за денежки)

*2025-12-31*

Я сильно не удивлён, но даже sd качества вам не дали, платите деньги. Так и пишите в описании к приложению, а не вводите в заблуждение.

### 1/5 — Doesn’t work after being pressured to purchase premium

*2025-12-21*

Worked fine for the trial.  Then was made to pick premium and even when you purchase an option a pop-up requires you to purchase again even though you have already subscribed.  Once it switched to premium the video and audio completely stopped working.   Not worth it

### 1/5 — Predplatne

*2025-10-26, version 5.4.44*

System predplatneho zavani zlodejnou. Prestoze mam v uctu aktivni predplatne aplikace se tvari ze mam zkusebni verzi

### 1/5 — Nefunguje!!!!

*2025-06-21, version 5.4.31*

Po zaplacení předplatného nelze spárovat zařízení. Aplikace pořád dokola vyzývá k dalšímu zaplacení předplatného. Chci vrátit zpět peníze, ale nejde to! Nestahovat, neplatit!

### 1/5 — Very uncompromising regarding the free trial

*2025-04-24*

We were on a trip recently and wanted to try out a mobile baby monitor. We tried different apps and didn’t find any of them to be particularly effective (using the free trial). We ended up not using any of them. We intended in good faith to cancel our free trial before the three days but missed it by a day. We requested a refund (as this was an unused product) which was rejected. We contacted Apple who attempted to intervene on our behalf but this was also rejected. Very uncompromising stance and disappointing. A lot of money to waste on something we don’t need, simply for forgetting to cancel by a few hours.

### 1/5 — Free trial period lies

*2025-02-03*

I was testing out my iPad to phone monitor so I didn’t have to move my full monitor setup into another room. So I wanted to make sure this one worked well which it seemed to, up until it said my trial expired.

I accepted the 3day trial period before purchasing a subscription, yet 5 minutes go by of me finally figuring out the app and it says my trail expired and I’m unable to continue without buying it.

Very untruthful, very disappointing.

### 1/5 — Приложение не работает

*2024-10-26, version 5.4.21*

Приложение не работает

### 1/5 — Misleading the customer

*2024-10-14*

It was clearly mentioned on the subscription screen of the app that 3-day free trial then £39,99 per year. I wanted to try but was charged immediately for the year. Request for refund was rejected, which is not customer service at all.

**Developer response:** Hello, thank you for your feedback. The 3-day trial is for all users who have not used this option in the past. For first-time users, it is not possible for the app to immediately make a payment to activate the trial. If this is not the case for you, we will be happy to investigate this issue. Please contact us via the in-app contact form. Thank you.

## Most praised reviews (10 highest-rated)

### 5/5 — Что с подпиской?

*2024-06-05, version 3.4.13*

Подключила платную подписку на год, решила подключить другое устройство как устройство «ребенка» - и у меня сломалась подписка. Снова требует оплату. При том если подключаю старое устройство - то то же самое. Требует оплату новой подписки. 

Очень неприятно :(

### 5/5 — Father approved app

*2024-05-13, version 3.4.12*

Reliable. It works without any problem. Really great app which helped us.

### 5/5 — It works!!!

*2024-04-29, version 3.4.12*

Simple, user friendly and easy connection. Love this app. We are using this app also for the second child now. Very useful app, helping us very much. Thank you for this.

### 5/5 — Me encanto

*2022-09-02, version 3.3.55*

Amo la app, la ocupe mucho los primeros años de mi hijo. Hoy tiene 5, y la he vuelto a descargar; pero no se reproduce la imagen. Incluso pagada la suscripción. Me pueden ayudar?

### 5/5 — Confuso para mais de um device

*2022-04-18*

Olá, assinei na minha conta da apple, pq na faq falava que daria pra usar como conta família e adicionar dispositivos… mas como isso é possível se não tem como alterar a conta, nem como criar um usuário e senha? Como faço para minha esposa e eu assistirmos juntos quando o bebê estiver dormindo?

### 5/5 — Ios12.5.5

*2022-02-11, version 3.3.41*

Здравствуйте. После обновления перестал запускаться на iphone 6 ios 12.5.5. Оставляли этот старый телефон с ребёнком

### 5/5 — Super válido pra quem não tem uma babá eletrônica

*2021-09-26*

Funciona bem, avisa quando o bebê acordou. Pena que é tão caro!

### 5/5 — Maravilloso

*2021-06-02, version 3.3.15*

Excelente opción para observar a tu bebé, súper práctico. Para mi es la maravilla

### 5/5 — Отзыв

*2021-04-15, version 3.3.9*

Очень круто молодцы

### 5/5 — Excelente.

*2021-01-19*

Muito bom.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*