# Babylon: Smart Healthcare 24/7 — Doctor Access and Health Tools > Virtual healthcare platform with doctor access, symptom checker, and health monitoring. (iPhone/iPad app by Babylon Partners Limited.) - Source: https://appshunter.io/ios/app/babylon-smart-healthcare-247/id1455221792 (this page in markdown: same URL + `.md`) - Developer: [Babylon Partners Limited](https://appshunter.io/developer/814493451) - Category: Medical, Health & Fitness - Price: Free - Rating: 4.81/5 from 9,401 App Store ratings · 55 written reviews indexed - Age rating: 17+ - Requires: iOS 12.0 · 137 MB - Languages: English, French, Spanish - Released: 2019-09-28 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/babylon-smart-healthcare-247/id1455221792/reviews.md ## What is Babylon? Babylon brings your entire healthcare journey into one simple platform, for a seamless experience like no other. Access all-in-one healthcare with select health plans, at no cost to you. Talk to a doctor or nurse, book video appointments with your healthcare provider, and utilize smart tools that help you stay healthy. • 24/7 access to healthcare: book appointments and talk to doctors • Seamless referrals to specialists, pharmacists, and mental health professionals • Proactive health monitoring: track health and receive personalized insights • Check symptoms: our AI-powered symptom checker can help with potential condition identification Download the Babylon app and enter the code from your health plan to get started. MY HEALTH Babylon’s free self-care tool My Health helps you understand your health state and how it might change in the future. It uses data collected from wearables, in-app assessments, and health records to manage your health, alert you of potential risks, and share recommended steps toward becoming a healthier you. SYMPTOM CHECKER Use our AI-powered tool to analyze your symptoms, potential causes, and get recommendations on possible next steps⁠. It can identify most issues that your primary care doctors can see. 24/7 HEALTH ASSISTANCE Seeing a provider with Babylon couldn’t be simpler with virtual doctor’s visits available anytime, anywhere. To book an appointment, select ‘Appointments’, choose a time that suits you, and pick your slot. Members can also use our 24/7 chat function to get navigational help without having to book an appointment. IN-PERSON SPECIALIST REFERRALS Get seamless referrals to the in-person specialists you need. They’re US board-certified and handpicked to help you get the best care, including doctors of oncology, cardiology and more. PROACTIVE HEALTH MONITORING Track important health data in the Babylon app for a holistic overview of your wellbeing, and receive personalized insights that help you stay healthy. Live metrics that you can track include body fat, blood pressure, caffeine consumption, meditation minutes, BMI, standing time and more. Members can now sync other health related apps and devices for easy tracking. MENTAL HEALTH & THERAPY (Select Health Plans) Access therapy and psychiatry services for addressing mental health issues, as well as prescriptions where necessary. Our telemedicine services make it easier to seek help for anxiety, depression, and more. Only available for select health plans. Please check with your health plan for eligibility. CHRONIC CONDITION MANAGEMENT For members with chronic conditions, including type 2 diabetes, mental health conditions, and alcohol use disorder, Babylon provides clinician-led journeys that include: enhanced remote patient monitoring, alerting, and clinical interventions as necessary. HEALTH PLAN ELIGIBILITY Take advantage of the above services through the Babylon app at no cost through select health plans in the following states: New York, California, Missouri, Iowa, Nevada, Mississippi, Georgia and New Mexico. Your health plan will notify you if Babylon’s telemedicine services are covered. Please check with your health plan to see if you are eligible and for the applicable code. Questions about plan eligibility? Please contact the Babylon support team at 800-475-6168 or us-support@babylonhealth.com. WHAT IF I AM NOT ON A SELECT HEALTH PLAN? You can still get exclusive access to some of our handy features for free—including our self-care tool My Health, plus our Symptom Checker. Download the free Babylon app today, and take control of your health. Connect your existing health apps, such as HealthKit, to manage your health in one place. www.babylonhealth.com/us ## Key features - 24/7 doctor and nurse access - AI-powered symptom checker - Virtual video appointments - Specialist and mental health referrals - Proactive health monitoring - Chronic condition management ## What do users think of Babylon? Overall sentiment: mixed **Pros** - 🚀 Fast and convenient service - 👍 Friendly and caring providers - 💡 Accessible healthcare for those with limited mobility - 🚑 Able to get quick diagnosis and treatment for minor issues **Cons** - 🐛 Scheduling issues and lack of appointment availability - 🤖 Concerns about non-physician providers - 🔍 Difficulty navigating the app and accessing services - 🕰️ Long wait times to speak with a provider **Commonly reported bugs** - App crashing or freezing during video calls - Prescription orders not being received by pharmacies - Billing and insurance issues **Most requested features** - Ability to message providers directly - More transparency around provider credentials - Improved integration with pharmacies and labs - Expanded coverage for mental health services ## Recent user reviews (10 of 55) All indexed reviews: https://appshunter.io/ios/app/babylon-smart-healthcare-247/id1455221792/reviews.md ### 1/5 — Scheduling is terrible *2023-07-07* On June 27 I had a video appointment with the general practitioner. After we were done discussing my plan of care, she sent me an invite to see her in 2 weeks for follow up as I have been prescribed a new medication. Upon trying to schedule that appointment I was unsuccessful because of no availability. I called to see what else I could do. The lady I got in contact with said that the soonest availability was in November. She said she was going to message the doctor and get back with me. I never got a call or message back from the person who was helping me. I feel like I’ve had a problem with this app on scheduling since I got it. As most of my appointments have been canceled after I sat here waiting for a half an hour or more to find out the appointment was cancelled. I feel it’s been more of a problem than helping. I don’t have anything to say against the doctors or therapist but the scheduling is terrible and you need more professionals to help with the workload. It’s not fair to them or us that this company is dumping such a large work load on there workers. My Therapist alone has a caseload from at least 5 different states. That’s outrageous!!! You need a better scheduling department and more workers or less workload. There’s no way to effectively manage the work you are putting on these good people. ### 5/5 — Always positive sessions *2023-06-24* Therapy sessions with Baylon were always positive, and a safe place to open up and reflect on things. Each session was an opportunity to convey my thoughts and process my emotions about current situation that I found difficult to navigate. Overall, it felt very productive to have a therapist that is able to understand my perspective without feeling judged. My therapist was really good job at listening and building a good rapport. Because of this, I had a good experience with therapy and it only encourages me to revisit therapy in the near future if needed. However, with that being said my only negative comment is that Babylon’s policy only allows patients to have 12 sessions for treatment. I don’t think 12 sessions is enough, it should be done on a case by case situation. Where patients have the opportunity to choose if they want to continue therapy, if so having a protocol where they need to go through a renewal process, which does not disrupt their current treatment with their therapist. Or something like having a mid/ end year evaluation where the therapist consults with the patient about how they benefited from therapy and if they need to reduce the frequency of sessions or maximize them based on case by case situation. It was really disappointing to have to end therapy so abruptly due to this new policy change. ### 5/5 — So grateful *2023-04-21* Very grateful for this app! I have medi-cal and of you know anything about that seeing a doctor in real life is a super nightmare is there something worse than a nightmare? No Appointments for 3-5 months, crowded, gross, dirty…Anyway I’ve used it three times for basic infections received the proper medication at the pharmacy and it works out perfectly for me. I’m rarely sick so for little things this app and their services have been life altering for me. Recently my general practitioner started to hold my medications hostage because I don’t come In enough? Very greedy they like to bilk the insurance because you can’t get appointments for 3-5 months at a time so they blame the patient for them taking on too many people with their greed. So anyway, I popped on Babylon and they helped me out. I only wish I could use babylon for everything and then just go to an affiliated clinic to get my physicals and what not. Anyway can’t say enough on how I appreciate this app and the services. ### 5/5 — Wish I knew about it sooner *2023-04-14* I’m sure there are little things about the app that could be better but I don’t think any of it makes the app not worth it. Sometimes you get a good doctor sometimes not. Make sure to read bios don’t over think them not having a pic up the nicer ones don’t have pics up. But I always check bios. But I have 2 special needs young children getting to a doctor for small stuff for me is almost impossible and my younger son is scared of the doctor. This app helps me deal with the small stuff. I love it ### 3/5 — I Won’t Use it Again… *2023-03-25* So, getting my account setup was easy enough. Setting an appointment was easy enough. The Canadian doctor who helped me was quite pleasant, and offered good suggestions. The deal-breaker for me is that the medication which was prescribed by the doctor, still has not arrived at my pharmacy; (it has been a month, and I don’t even really need it anymore.) I am concerned because I do not know if the problem is the prescription itself, the brand, availability, my pharmacy… or some other issue! I have never had a prescription problem from my in-person doctor visits. So, I am left without answers. Ultimately, I feel that my $45 co-pay, was not worth the service. I am really glad my insurance covered the major portion, but I do not feel like it was worth the effort. ### 5/5 — I’m sick, but really happy *2023-02-01, version 73.0.0* I just switched over to a new healthcare plan with Health Net and was really happy to see that they offer the Babylon Healthcare Services. I am sick with cough, sore throat, etc and was able to have a video visit with a great Nurse Practitioner, Amy Bessert. I quickly shared a separate concern and she was able to point me in the right direction for in person follow up care. Very much appreciate her genuine interest and confidence in the feedback she provided. Excited to use this app and use it beyond the video doctor visits. You can connect outside party apps like the Apple watch and keep track of health goals and information. I’m still sick at the moment, but very happy. ### 2/5 — Behind the times *2023-01-24, version 73.0.0* Where as most traditional and modern Telehealth and/or virtual health systems you can do everything through and app or web portal, Babylon still forces you to make phone calls for seemingly everything. Even a decade ago when living, in Alabama of all places, the healthcare in and out of network things from booking appointments and sharing vital electronic documents could all be done online, with Babylon if you simply need to make an appointment sometimes you need to call… in 2023. Giving two stars, one because I like my doctor and the other because you can’t give zero. ### 5/5 — Great guy!! *2023-01-12, version 73.0.0* He immediately recognized my condition to be something else which I originally thought it was. I had a 515 appointment but he called me three hours early to see if I was available, and I was which made me very happy. He was very knowledgeable and informative about my condition and showed he was very caring and wanted to help. He also told me what to do and not to do diet wise, physically, and recreationally that would flare up my condition ### 4/5 — Game Changer *2022-12-16, version 71.0.0* This app cuts the need to book an appointment to figure out what is wrong. Doctors are able to provide you with general information to guide you on where you should go or who you should be regarding your health. Having doctors available like this are a major benefit considering my primary care isn’t a good one to get a hold of. I hope to see this app develop more throughout the years ### 5/5 — Patient Use *2022-12-08, version 71.0.0* Babylon has been a blessing to use, especially through the COVID-19 pandemic, especially since it’s almost impossible to get an appointment at a doctors office. The providers through Babylon have been superior if not better than an in person doctor visit. The video chat is just like being in the doctors office, except they can’t touch the patient, however the providers can still order X-rays, lab works and prescriptions when needed. Thanks Babylon and my Babylon providers that have seen me as a patient. 💕 ## Frequently asked questions about Babylon ### What does the Babylon app do? The Babylon app provides a comprehensive healthcare platform that allows users to access doctors and nurses 24/7, book virtual appointments, check symptoms using an AI-powered tool, and monitor their health proactively. It also facilitates referrals to specialists and supports chronic condition management. ### How can I access healthcare services through Babylon? You can access healthcare services through Babylon by downloading the app and entering a code from your health plan. For select health plans, many services are available at no cost. You can book appointments, chat with healthcare professionals, and utilize various health tools. ### Is Babylon free to use? The app itself is free to download. Access to many of the services, such as doctor consultations and health tools, is provided at no cost to users who have select health plans. Users should check their health plan for specific eligibility and coverage details. ### What kind of health tools are available on Babylon? Babylon offers an AI-powered symptom checker to help identify potential conditions, and a 'My Health' self-care tool that uses data from wearables and health records for proactive health monitoring and personalized insights. Live metrics like BMI, blood pressure, and meditation minutes can be tracked. ### Can I get mental health support through Babylon? Yes, for select health plans, Babylon offers access to therapy and psychiatry services for mental health issues, including prescriptions where necessary. This telemedicine service can help with conditions like anxiety and depression. ## Version history (last 5 releases) ### 85.0.0 — 2023-07-28 Hello! We’ve made some improvements to our app. In our latest version, we’ve: - Improved the general look and feel of our app. - Fixed bugs and improved stability to enhance your overall experience. We’re always looking for ways to make our service even better, so if you have any feedback, please get in touch at us-support@babylonhealth.com ### 84.0.0 — 2023-07-17 Hello! We’ve made some improvements to our app. In our latest version, we’ve: - Improved the general look and feel of our app. - Fixed bugs and improved stability to enhance your overall experience. We’re always looking for ways to make our service even better, so if you have any feedback, please get in touch at us-support@babylonhealth.com ### 83.0.0 — 2023-07-04 Hello! We’ve made some improvements to our app. In our latest version, we’ve: - Improved the general look and feel of our app. - Fixed bugs and improved stability to enhance your overall experience. We’re always looking for ways to make our service even better, so if you have any feedback, please get in touch at us-support@babylonhealth.com ### 82.0.0 — 2023-06-23 Hello! We’ve made some improvements to our app. In our latest version, we’ve: - Improved the general look and feel of our app. - Fixed bugs and improved stability to enhance your overall experience. We’re always looking for ways to make our service even better, so if you have any feedback, please get in touch at us-support@babylonhealth.com ### 81.0.1 — 2023-06-15 Hello! We’ve made some improvements to our app. In our latest version, we’ve: - Improved the general look and feel of our app. - Fixed bugs and improved stability to enhance your overall experience. We’re always looking for ways to make our service even better, so if you have any feedback, please get in touch at us-support@babylonhealth.com ## Apps similar to Babylon | App | Rating | Price | Category | | --- | --- | --- | --- | | [MyNorthwell](https://appshunter.io/ios/app/mynorthwell/id1448555590) | 3.6 (589) | Free | Medical | | [Capsule Pharmacy](https://appshunter.io/ios/app/capsule-pharmacy/id1092333652) | 4.7 (5,996) | Free | Medical | | [Sick: Healthcare delivered](https://appshunter.io/ios/app/sick-healthcare-delivered/id1123687862) | 4.5 (14,977) | Free | Medical | | [AW Touchpoint](https://appshunter.io/ios/app/aw-touchpoint/id1221987053) | 4.6 (8,704) | Free | Medical | | [LiveHealth Online Mobile](https://appshunter.io/ios/app/livehealth-online-mobile/id597917484) | 4.9 (82,432) | Free | Medical | | [CityMD Urgent Care](https://appshunter.io/ios/app/citymd-urgent-care/id1565837885) | 4.5 (3,030) | Free | Medical | --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*